BYLT Basics

BYLT since 2017

I’ve been buying from BYLT since around 2017, and I’m pretty sure I’ve spent close to $5,000 with them at this point. 😂 I’ve got just about everything they make—shirts, pants, jackets, and accessories—and I keep coming back because the quality and fit are consistently on point. Their clothes are comfortable, look great, and hold up really well. They’ve basically BYLT wardrobe (see what i did there. 🕵🏼‍♀️ On top of that, their customer service has always been awesome whenever I’ve needed anything. I’d definitely recommend giving them a shot.Just don’t blame me when half your closet ends up being BYLT too.

Outstanding customer service

Outstanding customer service! Very helpful and great quality clothing!

I Love Bylt Basics!

⭐⭐⭐⭐⭐ I can’t say enough good things about BYLT Basics. Their customer service was outstanding—they responded to my exchange request incredibly quickly and made the entire process easy and stress-free. The clothing itself is exactly what you’d expect from a premium brand. The fit, comfort, and quality of the materials are top-notch, and every piece I’ve purchased has exceeded my expectations. Premium products backed by premium customer care. It’s rare to find a company that delivers on both, and BYLT absolutely does. I’ll definitely continue being a customer and highly recommend them.

Dont buy the active shorts

I've ordered multiple items from bylt in the past. Dress shirts, jeans and dress pants were all exceptional. I ordered the active shorts and thats where they lost me. Where they really lost me was not being able to get in contact with anyone from customer service. So far ive inquired twice through their website and once through my own email and have yet to get any response (its been about a month now). The active shorts I ordered started to fray and shed along the front after only a few wears, and never once were they put into the dryer. I have cheaper brand athletic shorts that ive had for years that are in way better shape. Overall, pretty disapointing customer service from a company with a premium price tag.

Great support from the team

Great support from the team. Timely response to my inquiries. The return process was also smooth. On top of everything, great quality and selection!

High quality products

High quality products, great variety, and excellent customer service

Great customer service.

Ordered a polo when it arrived fell in love with look and material problem was it was too big. Me and my wife went on vacation and forgot when we got back we went to exchange it at the store and was told it was past 30 days and couldn’t return. Called customer service explained the situation and was issued a return the same day. Great service to customer service to match the great product.

Moe made the customer service…

Moe made the customer service experience a breeze. I needed to exchange some shirts due to sizing for an upcoming trip. The BYLT exchange process went smoothly u til the post office where I dropped off my return dragged their feet on processing the exchange get shipping. Moe was able to quickly halt the exchange for a store credit so I could purchase the correct sizes in time for my trip! Great job Moe!!

I have FINALLY found the perfect…

I have FINALLY found the perfect tshirt. Nice weight, perfect sleeve length, perfect crew neck!! So happy, I bought four!!

Once a Loyal Customer, Now Deeply Disappointed

I used to be a big fan of BYLT and had purchased several items from them in the past. The quality of those products is what made me comfortable ordering again. I recently used a BYLT gift card to purchase a pair of clearance pants. When they arrived, I immediately noticed the quality didn’t seem to match the products I had purchased a few years ago. I removed the tags and put them away until the weather cooled down. On the very first day I wore them, I noticed a seam beginning to fray. I contacted customer service expecting them to stand behind what was clearly a manufacturing defect. Instead, I was told they would do nothing because the pants were a clearance item. Even more frustrating, they claimed they didn’t believe the pants had only been worn once, stating: “Looking at the photo again, the pants do appear worn beyond a single wear, so unfortunately we’re not able to offer a replacement or store credit here.” That statement is simply false. The pants had been worn exactly once. I even provided a photo comparing them to another pair of BYLT pants I purchased over two years ago that have been worn countless times. Those older pants are still in significantly better condition than this brand-new pair, which speaks volumes about the decline in quality. Defective products can happen with any company. What separates a great company from the rest is how they respond. Unfortunately, BYLT chose not to stand behind its product or its customer. This experience has completely changed my opinion of the brand. I won’t be purchasing from BYLT again, nor would I recommend them based on my experience.

Great Customer Service

Great Quality and Carol was so helpful when I needed to return an item.

Very quick response

Great customer service

Great customer service. They were quick to respond to my inquiry and resolved my issue with no questions asked. Love this brand and will continue to add more to my wordrobe.

Just want to say, amazing customer service

Just want to say, BYLT not only makes amazing products but embodies the lost art of CUSTOMER SERVICE. Denise online helped me with my order and in store locally amazing customer service. Yes it’s shocking that now a days you get great service and are enthused over it, that’s how bad it is out there with other companies lol

I recently contacted BYLT Basics about…

I recently contacted BYLT Basics about a return and within a few hours, I got an email from Carol wanting to help. I was able to return my items without a glitch. Thanks to Carol’s great customer service.

Terry was very helpful and attentive

Terry was very helpful and attentive! She helped my fix my problem fast. Great t-shirts great company!

It was very easy to contact for support…

It was very easy to contact for support as well as the great service provided by the agent

They sell great clothes

They sell great clothes. The quality, look, and feel are unmatched. I love their Everyday Pant 2.0. I have about 8 different pairs. Great for work and travel. Def recommend. Also, returns/exchanges are pretty smooth as long as you are within their policy. Customer service is great as well.

All in BYLT

I swapped my entire shirt game with BYLT and have no regrets, great products and super fast customer service responses. Denise, you rock. Thank you!

I had a slight issue with a pair of…

I had a slight issue with a pair of pants that I received, and once I submitted the request to replace them it was handled promptly with no issues. As a loyal and repeat customer I really appreciate that type of service.