BYLT Basics (byltbasics.com) has a 4.5 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. 86% of reviews are 4 stars or higher and 12% are 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-10.
Every interaction over the last 4 years with any of BYLT's associates has been superior, and Jan has been so accommodating and wonderful in making any situation right. Their entire team always goes above and beyond.
I have purchased a lot of items from BYLT in the past. I recently did not receive a shipment that USPS said was deleted to my address. I contacted BYLT and they offered a replacement without any hassle. I appreciated how easily this problem, which they were not the cause of, was rectified
Excellent customer service and quick response Leon answered all my questions. Will be purchasing more from this company.
Bylt is my favorite men's clothing line, period. I have hoodies that I wear around the house 3X per week for the last 6 years. You can't beat the quality and the fit. All of my nicer shorts are Bylt. I have long sleeve, short sleeve shirts, etc.
Great quality products Superior customer service Bylt is the real deal
I’ve never had a bad experience with BYLT!
The polo shirt i bought was not what I expected. The material feels cheaply made. The size was not accurate even though I read other reviews stating otherwise. I went to do A return and it stated that it was not eligible. i do not remember reading that when I was making the purchase. Now I am stuck with A product that I never used and don't want. I will not make that same mistake again. UPDATE: They did reach out to me and made it right. I may not care for the product, however, I appreciate the good customer service.
I can’t say enough about the customer service team at BYLT - I had to do an exchange on two items that were ordered for a vacation coming up. Not only did they help me with the exchange they also helped expedite the process so I can have my items to wear on the vacation. Great company with amazing products and wonderful people.
I ordered some items from BYLT and forgot to include my free item at the end. I couldn't edit my order so I emailed BYLT and they sent the item separately, free of charge. Jerome W.
Kelvin was great. Resolved my issue in under a half hour. Might even have been less time than that. One of the many reasons I will keep buying from Bylt. Customer is always taken care of. Thank you!
Great response and very eager to answer my questions!
The quality of the Bylt pants I’ve purchased is excellent! Super comfortable, and high quality. I had a question about how to buy 2 more pairs of the same pants that I like so much, because it appeared they were out of stock. The customer service was fast and very helpful. Turns out that the pants I wanted were back in stock! I highly recommend this brand not just for the quality but also for the excellent customer service.
If I could give this company 0 stars I would. Be very careful about what you order if you choose to shop with BYLT Basics. I ordered 3 shirts and 3 shorts. Delivery was quick (one week). However, the clothes did not fit so I mailed the stuff back and requested an exchange for size. Easy right!? BYLT will tell you that it can take 14-30 days to process an exchange. I received a confirmation email from BYLT 5 weeks ago telling me that they have received my returned items, yet they have not contacted me since nor mailed me the items I requested to exchange! 5+ weeks of no communication and no clothes. They are stealing my money!! Buyer beware!! DO NOT REQUEST AN EXCHANGE FROM THIS COMPANY. You are better off returning items, requesting a refund and reordering new items. Absolutely horrifying customer service and logistics!
Quality Product at a Great Price. Customer Service is Excellent.
Quit an unusual experience. Ordered a pair of pants..tried them on and they were too big on me. Filled out an exchange form as I loved the pant and wanted to purchase another. Company replaced with same pant. After inquiring was in formed that you cannot exchange …you must return and order a new pair. What?? LOL I am in the middle of this process at this time. Company service has been BEYOND EXCELLENT!! Hope this story has a Happy ending…
The customer service at BYLT is on point. The return/exchange process is pretty seamless (especially with Happy Returns). My only comment (which is not about service) is regarding consistency in sizing; for example, I have pants that are 30", 31", and 32" waists depending on the style. So, consistency in sizing could be improved; the product material and craftsmanship are excellent.
Regular businesses become great when they treat customers with respect and do it in a timely manner. These are things I recently received from BYLT - I had a excellent experience with BYLT helping me handle a mistake I had made with an order. Great companies want to partner with their customers by providing great service.
Worst Customer Service I’ve ever experienced. Can’t get a hold of anybody and returns are impossible. They sucked me for a $200 hundred dollars and have not seen a dime back.
Clothing fits and feels great. Customer support is kind and prompt. A returning customer because of the quality.
I had a problem with sizes; the XL was too small, the 2XL was too big and without hesitation BYLT customer service made it right by letting me return the item, even though it was exchange only. I find this company to be up front and very honest,not to mention, my husband loves the pants and shirts. Wish they made petite sizes for women; I would buy a lot!
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