BYLT Basics (byltbasics.com) has a 4.5 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. 86% of reviews are 4 stars or higher and 12% are 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-10.
The clothing line is Great! I’ve enjoyed the quality and quick deliveries. I was so impressed with the quality, I even offered to spread the word amongst my friend's. I was told in a round about way that the 60’s age group is not a demographic that they were interested in.
I’m truly blown away by the people saying horrible customer service. I’ve been trying to find the perfect fit with this company and it’s extremely difficult because some of their shirts I wear a medium and other shirts other styles I wear a large and there’s so many different styles to choose from that it’s super confusing and the fit guide doesn’t help, but as far as customer service, it has been above and beyond. Incredibly easy to exchange and trust me, I have made several exchanges. The only reason I keep coming back to this company and buying more clothes over the last two months is strictly because of their exchange and return policy and incredible customer service that they’ve given me. I can easily go to any other company to fill my closet after losing 32 pounds but BYLT is my new favorite.
Easy Return policy
Very easy to work with and I love every pair of pants that I have purchased from them. Definitely recommend.
I love Bylt! Their clothes are good quality fabrics, very versatile, and can be worn for any occasion. I also had a payment problem using the wrong card online and they fixed it immediately
Good quality clothes and good customer service to back it up. My issue was solved easily over chat .
Customer service was great. Leon helped me with my shipping issue and resolved it in no time.
Best workout shirt I have found! Love the Perforname 2.0 cut and material!
I would choose ZERO stars if it was an option. I have been trying to exchange 2 items for weeks... I am just directed by AI to do the same thing over and over that does not work. It will not allow me to print a label, choose a different item, or do anything for that matter. I have emailed them, and they told me they've made it so I can exchange the item for something differnt, but nothing works. Despite many requests and attempts to speak to a live human being on the phone to resolve this, it does not seem possible. I love the product, but I am beyond frustrated at this point. After stringing me along, I've now approached the 30 day return window... and they say they may not accept they items despite all the correspondence prior to the deadline. I do not like to write bad reviews, but I am now irate... hopefully they will see this and contact me to rectify the issue.
I would have given it one star if available Do NOT buy from this company No responses to questions Never received the shirt-I am Waiting 3 Weeks!!! No support -just apologies for the delay I paid $7.00 shipping What a RIP OFF!!
Customer service was great after I had an order issue - quickly replied with a solution to fix the issue and I was able to place the order on the products I wanted
Love the products and love the customer service ... especially Edson !@!! ; }
Very impressed with customer service at BYLT. Krystel did a fantastic job helping me resolve an issue with a couple of products I purchased. Great company.
I contacted my local store due to a shipping snafu on an online order. The store manager happened to answer the phone and proactively took care of contacting Customer Service and ensure that my issue was taken care. Very impressed! Will be a long-time customer.
Great products and great customer service!
I recently had an order that was lost by the carrier, where BYLT was not at fault. I threw a hail mary at customer service, and my support person Edson sent a replacement at no charge. I hadn’t expected such excellent service, and it has made me a BYLT believer!
I had placed an order, and it was going to ship to the wrong address. i reached out and had the address corrected withing minutes. The promptness was awesome!
Been buying Bylt for years. NEVER a complaint!
Krystel from customer service helped me with all of my needs.
BYLT is the best for casual professional look for work and causual setting! My whole wardrobe is BYLT products
103 reviews matching