Caddy Moving (caddymoving.com) has a 1.4 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Home Services and its reputation is poor. 83% of reviews are 1 star, a relatively high share; The business has replied to 66% of negative reviews. Last updated 2026-08-10.
What people say
J
John Mendoza · 1 review · Experienced 2026-06-13 ·
★★★★★
I worked for them once and never again COMPLETE SCAM ARTISTS!
I worked for them once and never again! The add claimed id be paid either bank account or PayPal. At the job site a dispatcher showed up. He said id either be paid paypal or cashapp. I only had cashapp. He took the info and I was not paid. I reached out later that evening and was.told it takes up to 24 hours to be paid. I waited until.that time and reached out again. Then was asked if I had paypal because cash app takes a few days . Which is hard to believe because cash app is instantaneous! Upon reasearch this company is being paid alot by the customer. I dont understand why I couldn't be paid. I then said , AGAIN, i have cashapp. I was referred to support , who was closed. I waited another day and was told by support to contact dispatch as they would be who should help me. Now "dispatch" won't respond. This has now been four days. Unbelievable! Caddy does not care about thier employees and the hard work they do. Its a COMPLETE SCAM! DO NOT WORK FOR THIS FRAUDULENT COMPANY !
Also when looking at thier website and thier "reviews" they are all 5 star. And there is no option to leave a review. Because , of course, they are all generated by the company. Then we searched them on Instagram and Facebook. No posts. Therefore you cannot leave a comment. So i used my wife's FB account to message them. (As I do not have one) I received a hostile message back stating that I damaged something and thats why I wasnt paid. My wife then responded that the company couldn't even know who he was as the profile was hers. And she let him know we would be seeking legal action. Was met with the response "go ahead they cant do a thing!" And also the person responding said "TELL HIM TO GO CHECK HIS DAMN ACCOUNT AND HE'LL SEE A REPORT WAS FILED"(i screen shot all those messages for my records) I then checked my account , no such message was ever received. Upon further review we found there are several complaints on BBB as well an Instagram post from an exposè piece ran on NBC from an employee in Ohio that wasnt paid . We will due our due dillegence to file against, report and seek legal action against this company
UPDATE: After making this complaint I was contacted by caddy management and reassured me I would be paid. They took my cash app information and said I would be paid *its been 2 days now and I have not been paid ** In the meantime ive been sent 2 different emails asking me to take down this post. Which i was considering. I was just waiting for payment as promised. This morning I received an email thanking me for applying to work for caddy but after reviewing my application they were unable to approve my account at this time. How so? Ive already worked for the company. Is this now a termination/retaliation because I didnt remove this post as requested?????? THAT IS AGAINST THE LAW!! Per usual with everything else Caddy does!
Now ive just received another message with a screenshot of a payment with today's date to my cashapp (still haven't received) and asking me to remove this post. Therefore the payment dated 2 days ago was never paid. The company was trying to strong arm me into removing this post before paying me. Again I STILL HAVE NOT BEEN PAID! Just a bunch of screenshots with different dates.
I will be seeking any and every actions I can against this "COMPANY "
NOTE TO THE CONSUMER: Caddy is not a professional moving company . They place adds on craigslist and just anyone can show up. You are better off placing an add on craigslist yourself and saving money. Caddy is charging you alot and paying the "movers" pennies. Approx $20 per hour IF THEY'RE LUCKY.
**** anyone needing to report this company contact Texas Labor Commission
Another update: Caddy has been harassing me all morning demanding I take this post down. Ive asked multiple times to stop harassing me. AND NO PAYMENT HAS BEEN RECEIVED, STILL
Reply from Caddy Moving2026-06-17
Hi John,
We sincerely apologize for the frustration and inconvenience you have experienced.
Upon reviewing your account, we confirmed that your payment has already been sent through DOTS. If you have not yet received or accessed your payment, please contact our Mover Support team at (888) 788-8542 so we can provide you with your DOTS payment link and assist you further.
D
Dali Rapper · 1 review · Experienced 2026-05-14 ·
★★★★★
BEEN WAITING A MONTH TO GET PAID FOR…
BEEN WAITING A MONTH TO GET PAID FOR WORKING FOR THIS COMPANY AND STILL THEY DONT PAY...MAKES YOU SIGN CONTRACT ON JOB BUT DOES NOT PAY...STAY AWAY FROM COMPANY AND WORKING FOR COMPANY
Reply from Caddy Moving2026-06-17
May I please have the Job ID number and your full name so I can further assist you? Message me (888) 788-8542
S
S W · 1 review · Experienced 2026-05-29 ·
★★★★★
DOT NOT HIRE CADDY MOVING
DOT NOT HIRE CADDY MOVING : they have false advertisement! Along with the false advertisement for training and meticulous background checks on their employees.
They have numerous complaints that have been filed against caddy moving, including lawsuits , the fact that the Better Business Bureau has assigned their business an F rating. They developed a reputation for failing to properly compensate customers for losses and damages.
I AM EXPLORING LEGAL ACTION AND WOULD LIKE TO CONNECT WITH OTHER AFFECTED CUSTOMERS SO THAT WE CAN PURSUE ACCOUNTABILITTY AND FAIR COMPENSATION FOR EVROYONE!!!
On the day of the move, one of the movers has shown up 16 minutes late and sat in my computer chair in my living room for 45 minutes waiting for his partner to arrive. The location of the building is very known on all commercial maps for everyone.
When the other gentleman did arrive, they started to have conversations in our livingroom for 15 minutes before i asked them again to get to work.
After starting work, it took them an entire hour to move a medium sized sectional to our own dedicated elevator and then down to our truck, emphasizing that we had a streamlined process to ensure there would not be a single moment waiting for an elevator or any obstacle before reaching the truck.
We made sure to communicate via text what items we needed, ie. dolly, tarps, common sense etc. we even provided copious amounts of packing paper, bubble wrap, covers and tarps to cover our delicate furniture. I am a disabled veteran (not proud to tell everyone this) but im aware that i am not the only one not capable of moving my own materials due to limitations of all kinds. Hence the entire reason we had purchased movers to help.
As time was running out for our window to use the movers as well as our reservation for the freight elevator, I kindly asked the movers and i quote, we have a limited time to move all of this and we’ve only moved two pieces of the couch.
Needless to say the movers have over shot the time it took to move the furniture by 15 minutes. In which case the moving company had sent us an invoice for an extra $40, which i called about and they lied and told me that they did not send an invoice. Which is entirely foolish given the fact that we had received the invoice from the exact account we made our initial payment through.
When the movers had finally started to move my furniture faster, they proceeded to drop my end table, tear the finish on my two bed frames, and even a couple dressers and tv stands all showing the wood beneath the surface finish. They had also ignored explicit instructions about handling my equipment for my lifes work, breaking a monitor and one of my HDD soley by ignoring my verbal instructions and the written”TOP SIDE, and FRAGILE “ notes written clearly and in big bold letters on the boxes themselves. They layed the box on its side when packing the truck.
Moving on to the claims department.
When we provided in great detail the condition and price of the furniture and materials that they had broken. Which in their investigation they had ignored all damages besides the brand new end table that one of the mover had dropped and the 22” 1080p gaming monitor, which they tried to pay off for $75 then the next day got an offer of $100, which is an insult in itself.
Their claims department regulations states that any damage to our materials that result in ripping the finish off our furniture showing the bare wood below is not covered by their claims department, which i should also explain, we had purchased their insurance before hand and never got any disclosures about their insurance but never once provided us what’s covered or not whenever I was choosing (only and a Yes or No box to choose).
Lastly I want to reiterate that we are not talking small amounts of damage that would be almost impossible to avoid even with the best movers. We are talking about complete neglect on personal property with the movers part, and absolute denial from the claims department.
Reply from Caddy Moving2026-06-16
We sincerely apologize for the experience you described and for the frustration this situation has caused.
We take all customer concerns seriously and regret that your move did not meet your expectations. We understand your concerns regarding the service provided, the handling of your belongings, and the claims process.
Our goal is always to provide a professional and reliable moving experience, and we are sorry that this was not your experience. We remain committed to reviewing all reported concerns and supporting customers through our established claims process to ensure that each case receives a thorough evaluation.
We appreciate your feedback, as it helps us improve our services, and we sincerely apologize for the inconvenience and disappointment you experienced.
L
Leon Savage · 1 review · Experienced 2026-06-09 ·
★★★★★
I will never do a job here again
I will never do a job here again. Still have not gotten paid. Caddy Moving is a rip-off
Nor did I get my full pay for those hours I worked dripping sweat in the heat
Reply from Caddy Moving2026-06-11
Hi Leon,
We sincerely apologize for the frustration and inconvenience you have experienced.
Upon reviewing your account, we confirmed that your payment has already been sent through DOTS. If you have not yet received or accessed your payment, please contact our Mover Support team at (888) 788-8542 so we can provide you with your DOTS payment link and assist you further.
We appreciate your patience and thank you for giving us the opportunity to resolve this matter.
I did a job for this company over the weekend and haven’t been paid yet they want contact you back for anything I really need a good lawyer cause I see it’s alot of people going through this with this company in it’s so unacceptable
Reply from Caddy Moving2026-06-09
May I please have the Job ID number and your full name so I can further assist you? Message me (888) 788-8542
C
Christopher Allen · 2 reviews · Experienced 2026-06-01 ·
★★★★★
Scamming caddymovers
This company got me and my partner to drive an hour away in the blazing heat of day to unload a huge box truck into a ladies house promised I'd be paid within 24hrs. It's been over a week and still have not been paid. This company is a bonified scam. If you don't want to get scammed out of your gas money time and your labor do not do any work for them. I have called them spoke to them personally and they keep saying oh it's sent it's sent
Then I called back talked to a different person and they said it's not sent. Im going to have to take them to small claims court just to get my money
Reply from Caddy Moving2026-06-09
May I please have the Job ID number and your full name so I can further assist you? Message me (888) 788-8542
C
Christopher Debra · 1 review · Experienced 2026-05-30 ·
★★★★★
Refusal, to pay.
9Been over a week still have not been paid, gave them all my bank information. Now they're refusing to contact me back or answer any numbers. This is going to ressort in a lawsuit today. Explain from get-go license, legal business for them to use my Services and not pay will result in lawsuit and back charge. I am done sending these people stuff for them to tell me how their app does not work. I am required to be paid. It is well over their 3 day guideline, this company is garbage.
Reply from Caddy Moving2026-06-11
Upon reviewing your account, we confirmed that your payment has already been sent through DOTS. If you are experiencing any issues accessing or claiming your payment, we recommend contacting DOTS Support directly for assistance, as they can help resolve any issues related to your payment account.
We appreciate your patience and understanding.
Wow, so disorganized. I thought I was getting a decent company and they didn't follow through very well. Supposed to have 2 guys and had to wait over a hour for guy #2 . They were nice guys, and worked to get my move done, but communication was poor and they tried to charge me for more time that was not actually spent. I would think twice before using this company.
Reply from Caddy Moving2026-06-05
Hi Claudia,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience and frustration you experienced during your move.
We understand how disappointing it was to experience delays, communication issues, and concerns regarding billing. While we're glad to hear that the movers were courteous and worked hard to complete the job, we recognize that the overall experience did not meet your expectations.
Your feedback has been shared with our team for review, as we are always looking for ways to improve our communication, scheduling, and service quality. We appreciate you bringing these concerns to our attention and thank you for giving us the opportunity to address them.
We value your business and hope to have the opportunity to provide a better experience in the future.
Sincerely,
Caddy Moving
G
George Taylor · 4 reviews · Experienced 2026-05-27 ·
★★★★★
Can't get payid or talk to anyone
I work for them Sunday today is wensday still have not got paid they say u will get payid in 24 hours can't get a hold of anyone to help me i a m on the west coast they are east I don't know someone need to think about the worker not just booking jobs update it is Friday they won't even talk to me any more they said if I took this down they would pay me do not work for this place .I am reading these reviews n this company needs to be take off line because the reviews are not good alot from both sides
Reply from Caddy Moving2026-06-04
May I please have the Job ID number and your full name so I can further assist you? Message me (888) 788-8542
G
Gary Carter · 1 review · Experienced 2026-04-19 ·
★★★★★
worst experiance of my life
All,
I reached and requested the services of Caddy Moving in Nashville. This was one of my worst decisions I have ever made. For a professional moving company, the Nashville Branch clearly dropped the ball. I called on Saturday afternoon and you were able to find me help for Sunday morning. Based on the phone call, I hired 4 people to help me move from Murfreesboro to Lebanon. They were to unpack some items in Lebanon and reload with some items from Lebanon for me to take to Indianapolis. They arrived at different times with different agendas. It was way to complicated to manage 4 people. 1 was early. 1 on time, 2 were late and 1 of them was very late. They damaged almost everything they touched including the house I was moving out of. I file a claim. After 2 weeks, countless pictures submitted, you all came up with 250$ in damages. Damages are likely to be 8 to 10 thousand dollars. I will have to sand and stain every piece of furniture, replace 3 freezers. And pay punitive damages resulting in loss of security deposit plus more. I am really disappointed in how a professional moving company could hire such incompetent help, when I need help the most.
Gary.
Reply from Caddy Moving2026-06-03
Hi Gary,
Thank you for taking the time to share your feedback. We sincerely apologize for the experience you had and understand your frustration regarding the moving service you received.
We regret that the crew's arrival times, coordination, and overall performance did not meet your expectations. We also take any reports of property damage very seriously and understand how upsetting it is to experience damage to your belongings and property during a move.
Our team has reviewed the information and documentation that was submitted as part of the claims process. However, we understand that you disagree with the outcome and the amount offered. We never want our customers to feel unheard, and we appreciate you bringing these concerns to our attention.
We have forwarded your feedback to our management team for further review. We value every customer's experience and continuously work to improve our services, hiring standards, and claims process.
Again, we sincerely apologize for the inconvenience and disappointment this situation has caused. Thank you for your feedback.
A
Adam Black · 1 review · Experienced 2026-06-01 ·
★★★★★
Delayed Pay, no response from support ever
They promise 24 hr pay, well it’s been 3 days and no pay. No response through text, phone, or email after multiple attempts. They won’t respond. Many times I’ve showed up to a job just to have it cancelled Communication gets -34 stars from me. Poorly run, poorly organized, poor company in general. Pay me what I’m owed.
Reply from Caddy Moving2026-06-02
May I please have the Job ID number and your full name so I can further assist you? Message me (888) 788-8542
J
Jonas · 1 review · Experienced 2026-05-25 ·
★★★★★
Do Not Move (Work) for this Company!!! They Will NOT Pay You!
Do Not Move for this Company!!!! They Will NOT Pay YOU!!!!
The Company is a SCAM!!!
Do Not Hire this Company: Hidden Fees, Dishonesty, and Over-Quoting.
READ THE REVIEWS —Caddy is GARBAGE!
Reply from Caddy Moving2026-05-27
May I please have the Job ID number and your full name so I can further assist you? Message me (888) 788-8542
S
Stan Smith · 1 review · Experienced 2026-05-27 ·
★★★★★
Rarely pays workers within the 24hr…
Rarely pays workers within the 24hr margin of completing job, lack of communication, sudden cancellation without transportation reimbursement. Overall highly unprofessional.
Reply from Caddy Moving2026-05-28
May I please have the Job ID number and your full name so I can further assist you? Message me (888) 788-8542
M
Maurice South · 1 review · Experienced 2026-05-24 ·
★★★★★
Wish I could leave 0 stars I did a job…
Wish I could leave 0 stars I did a job for them andi haven't been paid yet and the stop responding to your calls don't work for this company they will not pay you
Reply from Caddy Moving2026-05-26
Upon checking, your payment has already been claimed through PayPal.
D
David Morkos · 1 review · Experienced 2026-05-25 ·
★★★★★
This company is a complete scam
This company is a complete scam. They promise 24 hour pay then don’t pay you at all. Multiple times when I have signed up for a job and woke up early and got ready then they just ghost you. If you contact anybody at this company you’re not getting a response. Stay far away.
Reply from Caddy Moving2026-05-26
May I please have the Job ID number and your full name so I can further assist you? Message me (888) 788-8542
W
William Allbright · 1 review · Experienced 2026-05-18 ·
★★★★★
My only issues are could be a lil more…
My only issues are could be a lil more organized and most importantly I’ve had trouble getting paid 2 times
Reply from Caddy Moving2026-05-21
May I please have the Job ID number and your full name so I can further assist you? Message me (888) 788-8542
c
christopher montgomery · 6 reviews · Experienced 2026-05-19 ·
★★★★★
Reply with my money not friendly words
Reply from Caddy Moving2026-05-20
May I please have the Job ID number and your full name so I can further assist you? Message me (888) 788-8542
A
Atrive · 1 review · Experienced 2026-05-16 ·
★★★★★
I haven’t gotten paid for a job j did…
I haven’t gotten paid for a job j did three days ago. Been calling every number I can find a nothing. Sent emails and messages and nothing
Reply from Caddy Moving2026-05-19
Hello Atrive,
I apologize for the inconvenience and delay regarding your payment concern. To assist you properly, may I please have the job number for the unpaid job?
Once I receive the job number, I will look into this right away.
Movers damaged our refrigerator after sliding it down cement stairs without proper equipment. Company acknowledged service handling issues but offered minimal compensation and stopped responding after escalation was requested. Very disappointing experience.
Reply from Caddy Moving2026-05-16
Hi Jaime,
We sincerely apologize for your experience and understand your frustration regarding the damage to your refrigerator and the concerns about communication afterward.
This is not the level of service we aim to provide, and we appreciate you bringing this matter to our attention. Your feedback has been escalated for further review so we can properly address the situation and improve our service moving forward.
We truly apologize for the inconvenience and disappointment caused.
I still haven’t gotten paid for a job I did last week. I’ve tried contacting the finance team and support team multiple times to no avail. This company is not trustworthy and has awful communication with their workers. It is a scam, stay clear!!!
Reply from Caddy Moving2026-05-13
Hi Brett,
We’re sorry to hear about your experience and understand your frustration regarding the delay in payment.
We take these concerns seriously and would like to help resolve this as quickly as possible. Could you please provide your job number and contact number so we can look into this immediately and have someone from our team reach out to you?
Thank you for your patience and cooperation.