Caddy Moving (caddymoving.com) has a 1.4 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Home Services and its reputation is poor. 83% of reviews are 1 star, a relatively high share; The business has replied to 66% of negative reviews. Last updated 2026-08-10.
This company is very shady. I accepted a moving job last week for a customer. In the Ad, it specified that I would be "Unpacking" the customer's boxes. However when I arrived to the location the customer had already unpacked everything. There were no boxes in sight. Everything was all over the place. At this point the customer began to instruct me to place items in different areas which I did. Then the customer took a 30 minute phone call while I was just standing there waiting to be told what to do next. After about 3 hours, I informed the customer that I did not agree to be an organizer. I advised the customer that he would probably be better off hiring a maid. I contacted Caddymoving and explained the situation to them and told them I was going to be leaving the job earlier as a result. They paid me $10 for 3 hours of work. And when I tried to file an appeal about it they denied me. Stay away from this shady business. Have also heard numerous complaints from customers as well while I was on moving job assignments.
K
Kingdom Records · 1 review · Experienced 2026-05-08 ·
★★★★★
I really appreciate a company like this…
I really appreciate a company like this easy fast hiring process and ready to work after license and background and sex offender is approved which is an easy process. Also this company pays if you complete the job and do it correctly I am a witness to that. I was emailed by Stephen Ramos and he was a major help and getting me paid which is an easy process using PayPal. Thank you very much Caddy .
Reply from Caddy Moving2026-05-12
Thank you so much for your kind words and feedback! We’re glad to hear you had a smooth onboarding and payment experience with Caddy Moving. We truly appreciate your hard work and are happy we were able to assist you throughout the process. Thank you again for your support and for being part of the Caddy team!
I did my first job with caddy movers, immediately after the job they stop communicating, I have not gotten paid, I drove 30mins, did an amazing job for the customer and this company has refused to pay me. I have called and texted but no response.
This is the worst company ever, do not work or hire them. They are a joke. I will be reporting this company to Business Bureau. They are a scam company.
I am updating my review again, no you didn’t try to call me, I have screenshots of my multiple messages to you guys, no response. I provided my PayPal email for my payment to be sent and no payment was sent.
Caddy knows how to respond to this reviews as if they are the good guys, no they are not, they have made a national News for not paying workers, apparently this is their pattern, get people to go do free Labor, I will not work for free, either send my payment or we file a class action, it’s so many complaints about Caddy Scammers.
Reply from Caddy Moving2026-05-09
Hi Femi,
We sincerely apologize for the frustration and concern regarding your payment experience. We understand how upsetting this situation has been, especially after completing your first job with us.
Please know that we have been attempting to contact you through the phone number associated with your account, but we have not received a response. We would like the opportunity to review your payment status and help resolve this matter as quickly as possible.
We appreciate the work you completed and take your concerns seriously. Please reply to our calls or messages so we can assist you further and provide an update regarding your payment.
M
Matthew Davis · 1 review · Experienced 2026-05-04 ·
★★★★★
I hired a moving company, but ended up being their dispatcher.
I chose Caddy Moving for their simple setup, but unfortunately, that simplicity ended at the scheduling stage. My requirements were clear: 2 movers at 11:00 AM to handle a specific list of furniture and navigate a strict 12:00 PM–2:00 PM freight elevator window.
The Breakdown:
The Scheduling Fail: Despite my request, the "order" was set for a 12:00 PM arrival.
The Labor Gap: Only one mover arrived on time. He was fantastic and did 95% of the heavy lifting alone. The second mover had vehicle issues and didn't arrive until 3:30 PM—well after our elevator window. A third mover showed up at 3:40 PM, but by then, the work was essentially done.
Administrative Burden: The most frustrating part was the constant interruptions. I received 13 phone calls from Caddy agents asking me to confirm their own employees' status and location.
The Verdict:
I hired Caddy to manage the move, but I ended up managing Caddy. Because the team didn't arrive as scheduled, I couldn't direct the placement of my items and spent the next day re-sorting my entire apartment. The laborers were good people, but the company's management is horrific. If you want a move where you don't have to do the administrative work yourself, go elsewhere.
Reply from Caddy Moving2026-05-09
Hi Mathew,
Thank you for taking the time to share your detailed feedback. We sincerely apologize for the scheduling issues, communication problems, and inconvenience you experienced during your move.
We understand how important timing and coordination were with your building’s freight elevator window, and we regret that we did not meet your expectations. We also apologize for the excessive calls and the frustration caused by having to manage updates throughout the process.
At the same time, we appreciate your kind words about the mover who assisted you and worked hard throughout the job. Your feedback regarding both the service and management experience has been shared with our team for further review as we continue improving our operations and customer experience.
We truly appreciate your honest feedback and regret that your experience did not reflect the level of service we strive to provide.
O
Ollie Perry · 1 review · Experienced 2026-05-05 ·
★★★★★
I got hired on for a job then was told…
I got hired on for a job then was told to wait for the job about 10 minutes out from the pick up. And then set for an hour with no response from the “dispatcher“ I drove around 60 miles for this and requested to be compensated for my fuel and I’ve heard nothing still I was heading towards the job to be early so I can do a walk-through and assess and make sure everything is correct before I start the job but instead I set it a 711 for over an hour with no response and I’ve been back home for about an hour still with no response.
Thanks For the response but you and I both know that was just to cover an image and I won't see a dime. Don't waste my time with false promises
I can admit when I'm wrong but 10 to drive from MurfreesboroTN to Madison and back is nuts😭 I will not be doing any more work for y'all
Reply from Caddy Moving2026-05-09
Hi Ollie,
We sincerely apologize for the lack of communication and the inconvenience you experienced regarding this job. We understand how frustrating it must have been to drive a long distance, wait for updates, and not receive a timely response from dispatch.
We truly appreciate your professionalism and willingness to arrive early to properly prepare for the job. That level of effort does not go unnoticed.
Please know that we will be compensating you for your gas due to the inconvenience caused. Our team is currently reviewing the situation internally to ensure better communication moving forward.
Thank you for your patience, and again, we apologize for the experience.
J
Jared Jordan · 7 reviews · Experienced 2026-04-29 ·
★★★★★
they did eventually pay me 4 days…
they did eventually pay me 4 days later. It was still unacceptable. I recently did a job with them and was paid the next day. Much better!
Reply from Caddy Moving2026-05-09
Hi Jared,
Thank you for the update and for giving us another opportunity to work with you. We sincerely apologize again for the delay with your previous payment and understand your frustration regarding the experience.
We’re glad to hear your recent job and payment process went much more smoothly. We appreciate your patience and feedback as we continue improving our communication and payment processing for our movers.
C
Camron Gray · 1 review · Experienced 2026-05-01 ·
★★★★★
Camron is very smart and strong and a…
Camron is very smart and strong and a fast worker I recommend him on every job thanks so much for this moving company
Reply from Caddy Moving2026-05-09
Thank you for your kind feedback! We’re glad to hear Camron provided fast, strong, and efficient service. We truly appreciate your recommendation and support, and we’re happy you had a great experience with our team!
D
David Brehl · 1 review · Experienced 2026-05-01 ·
★★★★★
Absolute scum of the earth
Absolute scum of the earth. No call no show two days in a row. Only sent a text 30 minutes after scheduled arrival time. They broker out labor to Craigslist. DO NOT USE THIS COMPANY!!!
Reply from Caddy Moving2026-05-13
Hi David,
We’re sorry to hear about your experience and appreciate you bringing this to our attention.
To properly look into this matter and assist you as quickly as possible, could you please provide your job number and contact number? Our team will review the details and reach out to you immediately to resolve this.
Thank you.
Q
Quan Herndon · 3 reviews · Experienced 2026-05-02 ·
★★★★★
Bad Zach Bad
The Owner Of Caddy Moving Is Zach Richards.. I Don't Understand How This Company Is Still In Business And He Is Not In Jail..
Reply from Caddy Moving2026-05-13
Hi Quan,
We’re sorry to hear about your experience and understand your frustration.
We take all concerns seriously and would like the opportunity to look into this further. Could you please provide your job number and contact number so our team can review the details and reach out to you directly?
Thank you for your time.
I cannot express how bad this company is. I saw very mixed reviews on it and decided to roll the dice with my luck. WORST IDEA EVER! hired 3 movers at $55/hr and was told there was a 3 hr minimum. Paid a $100 deposit. I only ended up with 1 mover. Dispatch told me they would send 2 others out, but half way through I realized this was a waste of time. I kept the 1 worker for the 3hrs and my bf and I just helped him. Since neither my boyfriend or I are “professional” movers, which neither was their worker, we packed up what we could into our U-Haul for half of our 3 hrs and the drove to our 2nd destination for the second half to unload. I had to juggle my three year old and 9 month old through all of this mind you because we weren’t planning on needing to help the movers, just supervise. The wotjer did advise us they did increase their pay from $15 to $25 for showing up and being the only one to help. We also tipped him $50 on top of that because if not for him we would have literally wasted the whole day paying for our U-Haul. At the end of it when I called to complain that we didn’t even get half of our move completed but I wasn’t paying them another dime. They offered me a 10% discount on my REMAINING balance. I said absolutely not, you will give me 10% off the entire service as this whole thing was just unacceptable. They finally agreed after a lengthy few sentences. When I said I would be trash talking them to everyone I meet from now until I die, they offered me a discount on future services. I politely declined that offer. DO NOT USE THIS COMPANY!!!
Reply from Caddy Moving2026-05-13
Hi Shannon,
We’re very sorry for the experience you had during your move. This is not the level of service we aim to provide, and we understand your frustration.
Your feedback has been escalated to our operations team for review so we can address what went wrong and improve moving forward. We appreciate you sharing this with us and sincerely apologize for the inconvenience.
Did the job, immediately after, all contact ceased. No pay, I cant reach anyone.
Reply from Caddy Moving2026-05-13
Hi Tyrone,
We’re sorry to hear about your experience and understand your frustration regarding the lack of communication and payment delay.
We would like to help resolve this as quickly as possible. Could you please provide your job number and contact number so our team can review your case and get in touch with you right away?
Thank you for your patience.
J
Jaylon Williams · 2 reviews · Experienced 2026-04-26 ·
★★★★★
I just worked a job for caddyscammers…
It took a couple of days for the payment to get through but that came thru on there end would have been a perfect review if I was able to talk to customer service on the phone if they can update that it would be helpful for people who don’t get paid right away if anything hire me I can help solve these problems you need a two separate hotlines for customers and for movers
Reply from Caddy Moving2026-05-09
Hi Jaylon,
Thank you for your feedback. We’re glad your payment came through, and we appreciate your patience. We also value your suggestion about improving phone support and separating hotlines for customers and movers—we’ll definitely take this into consideration.
E
E W · 1 review · Experienced 2026-04-23 ·
★★★★★
Cautious with Caddy
UPDATE - Took a little under a week, but someone from Caddy reached out and I got part of what I worked for the job. According to Caddy, didn't get full amount because customer was unhappy with how long the job took. Would give more stars, but we were told by Caddy to work until work was finished. The penalty wouldn't have been an issue if we'd have known a hard time cap up front so we could clearly communicate with the customer what could realistically be done with what was requested as we were wrapping and stacking.
ORIGINAL REVIEW:
Like many on here, I did a job in Haslet, TX on 4/25/26 with another worker (Contract #30212, job 11039). Job took 5 hours to disassemble beds and appliances, then wrap and fill two Pods with a bunch of appliances, furniture, and boxes. Customer was nice, but Caddy was terrible at communication and STILL HASN'T paid either of us for the work! We sent our PayPal/Venmo info in on Saturday right after job finished, and Caddy stopped responding to messages. DO NOT WORK FOR THEM!
Reply from Caddy Moving2026-05-09
Thank you for the update and for sharing your experience. We’re glad you were able to receive payment after the follow-up, and we appreciate your patience throughout the process.
We also hear your concern regarding the time expectations and communication around job completion. Your feedback about clearer time caps and upfront expectations is very valuable and will be shared with our team for review so we can improve future coordination between dispatch, movers, and customers.
We appreciate the work you put in and your honest feedback.
T
Thomas · 2 reviews · Experienced 2026-04-25 ·
★★★★★
Crappy Movers
Two guys who came out didn't even communicate with each other. They didn't even know how to pack. They started wrapping my expensive bed frames with blankets and bubble wraps on my driveway concrete scratching it.
In addition, I had to constantly tell them to pack boxes tight, so there are no spaces. They didn't know crap about moving.
Reply from Caddy Moving2026-05-13
Hi,
We’re very sorry to hear about your experience. This is not the level of professionalism or care we expect from our movers, especially when handling valuable items.
Your feedback has been escalated to our operations team for review so we can address the issues with communication, packing, and handling standards. We truly appreciate you bringing this to our attention and sincerely apologize for the inconvenience caused.
Caddy moving tried to get my review removed because I left a true statement.This company is a joke in need to be removed…They post a job the communication is good while doing the job.but once that job is complete you cannot get in contact with them,through email nor phone..in that’s not right at all…this company is nothing but a big scam in they need to be removed.
D
Diz Dik Diz Dik · 1 review · Experienced 2026-04-23 ·
★★★★★
I would put negative stars
I would put negative stars. They dont pay. Its a scam. Never do jobs for them
Reply from Caddy Moving2026-05-13
Hi,
We’re sorry to hear about your concern regarding payment. We take this seriously and would like to help resolve it as quickly as possible.
Could you please provide your job number and contact number so our team can review your case and reach out to you directly?
Thank you.
B
Brian · 3 reviews · Experienced 2026-04-17 ·
★★★★★
They don't pay workers
~UPDATE~ They still have not paid me or my roommate. They Email us acting like they are going to pay and say they are sending PayPal but never do. Do not hire them nor should you work for them. They are scam artists and fraudsters. They overcharge customers on top of not paying anyone for labor. show me ten people who have gotten paid and I'll be a son of a b**ch but till then they are scammers.
I worked multiple jobs for them already and have not been paid. Please do not use this company as they do not pay their workers. The reason they are so cheap is because they refuse to pay their workers and pocket all the money. 0 stars!
Reply from Caddy Moving2026-05-13
Hi Brian,
We’re sorry to hear about your experience and understand your frustration regarding payment concerns. We take all worker payment issues very seriously and would like to look into this immediately.
Could you please provide your job number and contact number so our team can review your completed jobs and resolve this as soon as possible?
Thank you for your patience.
C
C R · 1 review · Experienced 2026-04-18 ·
★★★★★
First Day Disaster
First day on the job for Caddy and it was a total disaster. The scheduling department had no idea where the job was located and contacted dispatch who had no clue either
After 2.5 hours sitting in the middle of the customer's zip code with no meaningful or timely response from Caddy, I decided to call it quits as I refuse to work with people that have no professionalism to speak of. I would not recommend hiring this company and would not trust them with a potato gun.
Reply from Caddy Moving2026-05-13
Hi,
We’re very sorry to hear about your experience on your first day with us. This is not the level of communication or coordination we expect from our scheduling and dispatch teams, and we understand your frustration.
We appreciate you bringing this to our attention. Your feedback will be escalated for immediate internal review so we can address the breakdown in communication and improve our processes moving forward.
We sincerely apologize for the inconvenience and thank you for sharing your experience.
R
Rayquan Brown · 1 review · Experienced 2026-03-30 ·
★★★★★
Never received compensation
I worked for this company on March 30, 2026, under the agreement that payment would be sent via PayPal immediately after the job was completed. I worked from 8:00 AM to 3:00 PM and fulfilled all responsibilities as expected.
However, after completing the job, I was not paid. The company claimed the job was “under review,” which resulted in multiple workers, including myself, not receiving compensation. I made several attempts to contact the company regarding my payment, but I was repeatedly given the runaround with no resolution.
This is completely unprofessional and unacceptable. Failing to pay workers for completed labor is dishonest and misleading. Based on my experience, I strongly advise others not to work with this company, as they do not honor their payment agreements and will waste your time.
Reply from Caddy Moving2026-05-13
Hi Rayquan,
We’re sorry to hear about your concerns and appreciate you reaching out.
Upon checking our records, the payment for this job was already sent via PayPal on April 17, 2026. We also attempted to contact you through your phone number on file, but we have not received a response.
If there are any issues receiving the payment, please let us know so we can further assist and resolve this for you.
Thank you.
E
Ej Thomas · 1 review · Experienced 2026-04-11 ·
★★★★★
I was contacted by caddy to do a last…
I was contacted by caddy to do a last minute job in Venice,fl I drive from st pete to the customers house at the time we agreed,when I arrived the other mover had finished the entire job and wasn’t even notified that I was coming. Caddy then proceeded to charge customer for 1 mover( understandly so) but would not pay me for coming out there and now every time I call they ignore. This happened on Saturday and it is now Tuesday and I was told a decision would be made the following day but have not received any funds or even got a response. Poor company to work for, this is the second time they made a big deal to pay me
