Camscanner (camscanner.com) has a 1.9 out of 5 rating on OK.one, based on 27 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 70% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 12 of them were added in the last 12 months. Last updated 2026-10-24.
Horrible! After having my documents for years…now have been impossible to get access to the docs….even the ads force you to interact with them forcing gaming and downloading their apps…all this to get who knows when your docs.ok you won! I erase all my data and the app and was thinking that might pay but no…today has been so bad because of this horrible app…that bad that I preferred to lose all of it . Thank you for this horrible experience but you did not get to force me !!! I won!!! Even erasing all data !!!🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣.GTH.
CamScanner was a great app, but in recent years I lost trust in the app. Docs and tags can disappear.
There is no reliable way to back up all your docs - you have to download them in batches, which is a problem if you have many docs.
The last issue is security - you can access others' docs if you steal their docs list link. There is no authorization to download a file via an internal direct link that you can get from Google DevTools on someone's PC.
I contacted support multiple times, but they didn't provide solutions to those issues.
I would never advocate for this app. I have cancelled my subscription and they continue to attempt to debit my bank account. Not good business and now I have to flag them at bank level.
Be careful with the trial converting to yearly subscription
Company has a 4-day trial, and tells that they’ll notify you one day in advance before the subscription will turn into a yearly subscription. However, the notification is delivered in their app and not by email, which means that if you don’t receive notification from the app, you are most likely to miss the renewal info.
A very unfortunate and questionable way of acquiring clients.
Shared my SSN without my knowledge. Tried to scan some forms and it immediately uploaded them to the cloud without my knowledge and they CANNOT BE DELETED!
Canceled the 3 day trial after 2 days. Emailed them immediately to refund because they charged before the trial ended. No response, I followed up with an email, still no response.
I also paid for full access to the premium version of the app but get spammmed with adverticements
I also paid for full access to the priemium version of the app. and still I keep on getting spamed with adverticements ale the time , very time consuming and annoying, especially when I paid especially to get rid of the spam.
It is not possibe to get in touch with the comany anywhere to get et right, due to my payment. very annoying as I allready paid.
They lock you in with the "trial bait" so watch out!
Just installed the app on IOS following the trial instructions as it was clearly stating that the trial would end after 3 days and they would let me know 24 hours in advance so I wouldn't miss. They didn't, I filed an official complaint and received "automated/AI generated e-mails briefly saying nothing could be done."
paid $78 for 3 document scanning which could also be done by the phones camera
EXCELLENT app, great functionality, supportive Customer Service. Only ONE major gripe.... The tablet interface could and should be improved. How? When scanning from your phone it's perfect. However, when scanning on a tablet it is very awkward to hold the tablet and tap the capture button (due to size of tablet, and location of capture button). It 'simply' needs either a FLOATING capture button (one that may be moved) or at minimum a SECOND capture button on the side (as well as the one at the bottom) of the screen. This would make it far easier to capture a scan with a tablet. C'mon CamScanner, sort it out (please!)
I used the trial version of the Camscanner app once and then deleted the app. A few days later, I noticed that an annual fee was charged to my card. They charged me without me requesting an annual plan, and the app is awful. I don't use it anymore. I demand a refund.
I paid for full access to the app, but after completing the payment, I was still unable to access the premium features. The app continued to show that I had not made any payment and kept asking me to pay again.
Due to this issue, I contacted Apple to request a refund. However, I was told that a refund couldn’t be issued and that I should contact my bank instead.
This experience was very frustrating. I paid but never received what I paid for. Please look into this issue and ensure it doesn’t happen to others.
The application works well, but then they deny my premium account. Cant use t il anymore as it is spam by publicity. It s bad. Cant even find their support chat easily. probably a scam now
Everything was Ok until I bought and new smartphone. Pub, Pub and more Pub. I had to prove from an email received 6 months ago that I had paid. Couldn't find the email so no solution.
I think I am yet another victim of .....
Good advice: find another app
Software is great. BUT the free trial period automatically signs you up for an ongoing, paid relationship which looks to be impossible to easily cancel. DON’T Recommend for that reason alone. L unfortunately, This is why consumers have to be protected via Class Action Lawsuits and State Attorney Generals. What a shame on Camscanner.
It used to be the best app until they decided to bombard it with ads! I wanted to pay them to get no ad version but my country doesn't support google play payment methods and I couldn't find any contact info to ask for alternate payment method so I get the full version. so I have to deal with ads for now
It an OK app but not if you hate AD'S that appear!
It an OK app to use. Quality not 100% perfect i.e slight blur on images when converted to PDF than if normal photo taken. But most annoying is when the ads appear. Ive had app a few months now, used a few times and it frustrating when pick up phone to scan documents and in middle of doing work ads appear - wasting my time when I need to get urgent work done. If I had known, I would never have gone with Camscanner.
Even more concerning is the earlier poor reviews. Does Camscanner not read these to help improve its services - as none of them I can see have any replies!
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