Canadapetcare (canadapetcare.com) has a 3.9 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Animals & Pets and its reputation is mixed. Opinions are polarized: 73% rate it 4 stars or higher while 25% give 1 star; The business has not yet replied to negative reviews; 19 of them were added in the last 12 months. Last updated 2026-08-30.
I ordered heartgard one year supply and next guard one year supply. Paid extra for tracking the package but have received no tracking number or information so that I can track the package. Can you tell me how to contact this company so I can find out about my orde?
I bought Bravecto from them for my dog, and it was supposed to last three months, but it didn't last a week. The box had what looked like a misprint, which makes me suspect it could be a counterfeit.
been 13 days and still haven't received my order. customer service people can barely speak English so I can't understand anything they say. Last time for me
Just ordered for a 4th time over the last few years. Never had any issues receiving Heartgard plus. Used to ship from France. This last order is shipping out of Singapore. I prefer to stay out of the vets office due some of them being vax zealots. Don’t believe the flaccid low T reviews.
Very disappointed I normally order from these guys and the product is normally pretty good it works but I bought bravecto that was two and a half months out of dated but I just used on my dogs didn't see it until my son showed me but it was too late I'm hoping it still works and then I did not receive my dewormer that said it was in the same package when I ordered it to bull crap $156 and didn't receive everything and everything was out of date my bravecto beware
They are selling counterfeit products!!! Do not trust this website!!! It looks legit but you don't know what you are buying and if you look closely you can see it's fake.
I have been ordering from them for 10 yrs. now and have never experienced a problem or thought any of their products were fake. I order the revolution flea drops and my dogs and cats have no fleas and have never gotten sick.
These people are NOT IN CANADA...THEY ARE LOCATED IN THE UK AND SHIP PET MEDS FROM THAILAND AND SINGAPORE. THEY HAVE A FAKE GOOGLE ACCOUNT SHOWING A EMPTY BUILDING IN CANADA..IVE BEEN WORKING WITH GOOGLE TO ADD THEM TO GOOGLE MAPS IN THE UK SO WE THE PEOPLE CAM LEAVE HONEST REVIEWS...ANY COMPUTER PERSON WANTS TO HELP ME...IM US MILITARY RETIRED
Love this website. came in early. will be ordering again. They have the best prices ❤️
The site is misleading as it uses Canada in its name. I am located in the USA. Cat medication comes from Singapore, and when I asked for an exchange, they gave me an address in the UK to send it back, plus I had to pay the shipping, the tracking, and the 10% tariff. So be aware if you order here.
Absolutely HORRIBLE service with outright lies from phone agents and misrepresentations on their website. I have twice placed an order for the same product. The first time was for an international shipment where their website clearly states that all tariffs are paid. Wrong. The product was held by customs and money demanded of me. I informed CanadaPetCare by phone of the problem and they offered to refund the additional amount. No thank you, as filing customs paperwork is a nightmare. Refund still not received 10 days later. The second time I ordered for a shipment to the USA, and their website states: "Prompt Shipment Guarantee All the orders placed on our website are shipped within 24 hours. Orders placed on a holiday or during weekends are shipped on the next working day. For any reason, if your order is not shipped within the provided time frame, we will notify you." WRONG. The order was not shipped for 3 days according to their records and they failed to notify me for 8 days. CanadaPetCare.com is a disreputable company that does not stand by its written guarantees.
These are 100% knockoff products. They are not based in Canada and their product ships from Chine.
They advertise and show images of USA pet products, and they delivered products in a different packaging with another language. The products are close to expiration or even expired by the time you can finish the dosage of the product. When you contact them to correct the item they say they are out of inventory. Since they have given a discount they tell you they will not correct the issue or send the correct items as it was to costly for them to reship or fix the issue. The escalation is difficult with the same tiny partial refund that makes it difficult to then purchase a 1/2 or part supply again. This is not a great way to retain any customer. I feel scammed with how it was handled.
Excellent service . I have been using them for years . At least 10 for sure. Never one problem, fair prices. Always get what I ordered in a timely manner
Beware*** They used to have the best prices but now they constantly change prices and sales. THEY WILL NOT GIVE YOU THE UPDATED DISCOUNT!!! I bought some meds and a couple days later they had a cheaper sale BUT REFUSED TO GIVE ME DISCOUNT!!!
Great Company I received my order for Bravecto promptly and with contents well packaged. I was also very pleased with price. So thankful we have such an opportunity. Five stars for Bravecto! FLEAS GONE
BUYER BEWARE! This site is a scam, they won't send out your order (confirmed as paid in full) and refund your payment less $10 - it's not a real pet care supplier!! Avoid at all costs - protect yourself from these scammers.
Terrible, web page says 10-15 deliveries. Hell, it’s been in customs for 10 days already. Ordered over two weeks ago. Won’t be using them again. I’ll be asking for a refund if I don’t get it soon.
Ordered in plenty of time, never received was send back to sender no expedite shipping, so if u need a RX not recommended.
This company is a phishing extortion scheme. If you order above a certain payment amount they hold your money and refuse to ship the purchased items until you email them your driver’s license and credit card.
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