CanvasChamp (canvaschamp.com) has a 3.7 out of 5 rating on OK.one, based on 93 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 65% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 30% of negative reviews. Last updated 2026-08-10.
We placed an order earlier this spring for a metal photo, and unfortunately, moisture damage to the product may have occurred during the printing process. We received a damaged product. After contacting customer service and placing a review, we had an immediate response from an associate. He was prompt in his communications and did his best to ensure we had the option of a new print or a full refund.
Overall, my experience was mixed. Each time I called, someone answered the phone and took the time to address my questions, which I appreciated. However, I often received different information depending on who I spoke with, making it difficult to know what to expect. Additionally, after a while, I stopped receiving replies to my emails, which made communication frustrating. When my order arrived, the shipping box was severely damaged. The bags containing the puzzle pieces were torn, the puzzle pieces themselves had noticeable scratches, and the cloth used for the puzzle outline was frayed and poorly cut. The overall presentation and quality did not meet my expectations. I appreciate the company's efforts and the customer service representatives who were available by phone, but based on my overall experience with the communication inconsistencies and the condition of the product I received, I do not foresee myself using this company again.
I recently received an order from you for a canvas print. I have ordered often before and been pleased with the results. However, this print came back and the faces of the people in the photo are distorted. Many of the faces have blue around the mouth and eyes. It's almost hard to tell who some of them are. Perhaps I choose a setting that I don't normally choose. In either case, the print is unusable. I would like to have another sent that is adjusted to whatever previous settings I have used in the past. My order number was USA178407630775 I look forward to your reply. Thanks - Jeff Chapman
Absolute disgrace of a company, firstly they falsely advertised a discount online and then refused to honor it, the item came damaged and I was unable to use it, I have been writing to them for months and received a 15% refund offer only and still waiting to hear from management regarding a full refund months later again NEVER BUY FROM THEM!!!!!
Very late shipping had to pay to ship to my grandson for his birthday because it came a week late and I paid for expecting shipping
Delivered on time as expected and it was packaged extremely well. Better than any other item I’ve ever seen shipped!
I am so happy to receive my picture. It looks very nice, the colors are beautiful, and it was definitely worth it. Additionally, the customer service was very helpful.
CanvasChamp split my order into two shipments, and on the second shipment, they used the WRONG address. Never got my order. I filed a PayPal dispute, and CanvasChamp deceitfully sent them the tracking order for the box I DID receive, so PayPal took their side. This company is the epitome of corrupt. Do NOT do business with them. Now I am out money and merchandise.
I never received tracking or any follow up emails and the fact that I just got this email today asking if I received the package or not was a little odd if I am being honest. You should know it was delivered.
The canvas's themselves are fine. Customer service was ABSOLUTELY HORRIBLE!!!!!! I sent a message within 5 min of placing order that I'd made a mistake. When I went to check a few hours later to see if I'd missed a response, I noticed they were already in production. So, I called. Where they tell me no one reviews those messages til 24 to 48 hours later. What good does that do me NOW???? So, there was nothing anyone could do to fix my mistake. Maybe measures need to be put in place to check messages before starting to do ANY canvas's. All of this took place within 2 to 3 hours of me placing an order and nothing can be done??? Seriously????
The canvas itself was fine, but the delivery experience was bad due to having the rudest delivery guy I’ve ever experienced. I was never informed that a signature would be required, had I known I would have used the tracking number to know when I should be home or have better communication with the delivery person who rang my ring camera and when I told him I wasn’t home and wouldn’t be for hours he simply put a slip on my door and walked away with no response. Then proceeded to come an hour later without confirming and when I said I wasn’t home again he just said “you have one more chance” and begins to walk away so I have to stop him and ask if he can come tomorrow he says I can pick up the package at the station, I say ok thank you, he just leaves without responding to me again. Then I get a voicemail saying they can’t hold my package, has to be delivered, and I see the delivery guy knock my door then immediately takes my package back downstairs to his truck, didn’t even give me a chance to make it to my door from my room! and comes back with I slip so I say through my cam hey I can sign, he says you’re home? I say yes, he says “I just took the thing back” and I heard him say “bro” as he goes back to get it. Comes back shaking his head and shook his head the entire time he had me sign then left and sped off in his truck. CanvaChamp should disclose required signatures during the ordering process and, ideally, make signatures optional as I don’t like having to deal with delivery people for this very reason.
Great quality. I upscaled my photo first. The 30x30" came out great
It has been nearly 4 weeks and I still have not received the product. I received an email from canvas champ saying how did you like the finished product? I emailed them to tell them I had not received and they replied that more time was needed and it had not actually shipped. Since then I have received no communication. I have emailed several times and still no reply. Communication is horrible with this company. I am wondering if I will ever receive this product
Two of the frames are warped and I am gonna have to try to place struts so the paintings hang flat.
Items packed well. Quality as expected. Delay in arriving as slow getting to/cleared at customs. Will continue to use company for affordable prints.
The print is gorgeous and looks great in our home. It came amazingly fast considering it came from India. I can’t get stuff from within the USA that fast sometimes.
Quality product and good communication. Arrived on the day said to arrive and in good shape. Love the picture - thank you!!!
I am still trying to resolve the unleveled frame. I have provided numerous photos including 3 videos. Their website touts free refunds and returns but im still having to prove that the frame is not correct . There’s a reason why they have the lowest price.
The canvases look great--I was so excited to open them and they surpassed my expectation. Thank you so much!
When I reported that my canvas prints arrived damaged, customer service worked with me to arrange for delivery of replacements at no charge. They arrived a day earlier than promised and in excellent condition. All my expectations have been met. Thank you!
93 reviews matching