CanvasChamp

Product was above average

Product was above average. Shipping was awful. Communication on shipping delays was awful.

all GOOD!

all GOOD!! got GREAT PRICING!!!

The order arrived 3 days late

The order arrived 3 days late. Past the deadline for my customer's event. I paid for 3-day shipping to help insure we would receive the order in time. Now I am stuck with the order, and I had to refund my customer their deposit,

Metal Print Quality Didn't Come out As Hoped For

Printing Quality of the prints were very low. Colors muted, images and text blurry. Did not get any warnings about low resolution during the upload of the images. Metal signs seem durable, but the printing on them was fairly lackluster.

Amazing Quality! of this canvas print is…

The quality of this canvas print is outstanding! I am so happy with everything and highly recommend.

Great

Great, fast

Significant shipping delay, wrong order

My order was set to arrive by a specific date and it did not arrive by that date. I know that tends to happen however, I had to reach out numerous times to get an update and each time, no one knew when it would arrive. I was finally told by one customer service rep. that due to weather, the factory had been closed which caused the delay. Great! I finally had an answer but still no tracking nor compensation for the significant delay. Fast forward 2 weeks after my package was scheduled to arrive, I went to pick it up at the FedEx location. The box was mangled but wrapped completely in plastic. I hoped the package inside wasn't damaged. The pillow was stuffed in the box, not wrapped in anything to protect it. It's a little musty and dusty due to this but I was just happy to receive it. Then upon closer inspection, the order is wrong. I specifically asked for the wording to be on the back of the pet shaped pillow and instead it is right on the front where the picture is. I am beyond disappointed. I waited so long only to have the order be wrong and zero compensation from the company. Will NOT be a repeat customer!

Pretty good

The picture clarity is pretty good and the wrapping. But my 16x24s are uneven and they're really only 15 and 3/4? And then the metal picture I got has two bubbles/kind of a hardpoints on the picture. So when you look at it from an angle you can really see the unevenness in the two spots. I feel like that should have been quality control checked as well as the one canvas. Shipping was kind of delayed at customs, my fault, forgot this was out of the country.

SHIPPING TOOK WAY LONGER THAN IT WAS…

SHIPPING TOOK WAY LONGER THAN IT WAS SUPPOSED TO

POOR QUALITY. ZERO ACCOUNTABILITY.

Received a photo canvas that was creased and improperly mounted on a very cheap wood frame. Contacted customer service and got the run around. They never bothered to resolve the issue. Do not use this service!

Pet pillows for a great price!

The website was easy to understand, easy to upload photos, and the shipping time did not keep me waiting long. Product was adorable!

I love my pictures

I love my pictures! Delivered quickly!

The rug is a little different than I…

The rug is a little different than I thought it would be, but it turned out amazing. Color came out great.

Excellent!

Excellent!! I loved the ease & quality of ordering my custom baby blanket. It arrived timely so I will have it for the baby shower.

Great First Order - The Colosseum

I sent in a pano shot I took at the Colosseum and you turned it into a stunning piece that hangs in my home. Comments from friends have been positive. They want to know who did it. The order process was smooth and the packaging to protect the product was top notch. More frequent updates on the shipping process from Canvas Champs, would have been appreciated. Had to find tracking numbers and do my own updates. In summary, I will use Canvas Champs again as will several friends.

Terrible quality

The canvas was in terrible, printed quality. Blurry, but will work. I paid nearly $45 so I wasn't too happy with purchase.

Well-wrapped for shipping and timely…

Well-wrapped for shipping and timely delivery...

The product is great

The product is great. The tracking was confusing and I thought delivery could have been faster.

I didn’t receive the package.

Poor customer service

I have been a loyal customer for many years, and I genuinely love the quality of the products. Unfortunately, this experience has completely changed my opinion of the company’s customer service. My order arrived six days late, which meant I couldn’t give the canvases as gifts as planned. Instead, I now have to pay additional shipping costs to mail them to family members who live out of state. This inconvenience was entirely avoidable. To make matters worse, I was promised a 15% refund because of the delay, but I never received it. I spoke multiple times with the same two customer service representatives, Maverick and Larry. Maverick assured me on two separate occasions that a manager would contact me. No one ever did. There was no follow-up, no communication, and no accountability. The product itself is excellent, but customer service is where this company completely fails. If everything goes perfectly, you’ll probably have a great experience. However, if something goes wrong, don’t expect anyone to take ownership or follow through on what they promise. Based on my experience, I was repeatedly told things that never happened, leaving me feeling ignored and misled. It’s incredibly disappointing because a company should be judged not by how it handles orders that go perfectly, but by how it treats loyal customers when problems arise. Sadly, this experience showed me that customer service is not a priority.