Caplor Energy (caplor.co.uk) has a 4.3 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Utilities and its reputation is good. 81% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 67% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-08-10.
Caplor worked hard to meet my requirements and I'm very pleased with the installed PV system.
Dear Chris We are so pleased to hear you are happy with your Solar system and thank you for your review. Very best Customer Care Team
We have had an air source heat pump installed by Caplor Energy. The installation has gone smoothly, with no worries for us. The team carried out the work efficiently. All the installers were delightful and easy to have around. In some ways we are sorry to see them go, we shall miss seeing them (in the nicest way).
Dear Margaret We are so pleased to hear you are happy with your heat pump install and that everything went smoothly. Thank you for taking the time to leave us a review, I will pass on your comments to your install team. Very best Customer Care Team
We had our solar panels installed by Caplor, and were delighted with the service received throughout the whole process. The team were incredibly helpful in guiding us as to what would suit our requirements. Wonderful service received from the friendly fitters. We would highly recommend Caplor!
Dear Lucy We are so pleased to hear you are happy with the works completed and thank you for your review. Very best Customer Care Team
Having received favourable comments from my brother, I approached Caplor for a ASHP survey, recommendations and a quotation. My request was dealt with promptly and a thorough investigation carried out with a detailed explanation of what was involved. I accepted the quotation and agreed a date in July for the work to be started. It began as arranged, with two plumbers and an electrician. The work started by removing all my old radiators, gas boilers and water storage tank. The ASHP was installed on a pre-repaired concrete slab. A new storage system was installed. The required plumbing connections were made with a high standard of insulation. The complex electrical wiring was carried out neatly and included a new distribution board and systems controller. There was a thorough cleanup after the installation including dusting and vacuuming. The system is now working well and I would not hesitate to give Caplor a very favourable recommendation
Dear Mr Peacock We are so pleased to hear you are happy with the works completed and thank you for your review. Very best Customer Care Team
I have to try and be fair because the work was done during the pandemic but I was not impressed : no prpere handover of the system so I sttill working out how to use and they didnt sen my intallation pack for 2 months. Mostly subcontractord of course but that seems to be the same everywhere now.
Dear Mr Kelly Apologies that you don't seem to have had the best experience with Caplor to date. I would be more than happy to talk through any of the above. We can also put you in touch with our Operations Manager to talk through running your system correctly to ensure that you get the most of your installation. Please contact me on [email protected] marked for my attention. Very best Syanna
Caplor installed my PV system 11 years ago and since then it has over performed against the predicted output ever since. This I attribute to the quality of the materials used. I went with Caplor because they were local and offered good value for money.
Dear John We are really pleased to hear you are happy with the works completed and to hear that after 11 years you are still reaping the rewards of your renewable technology. Thank you for your review. Customer Care Team
I wish to install an air source heat pump. Being a 4 storey Vicorian House with 2 existing gas boilers it is not entirely straight forward and I contacted Caplor because they were recommended by Good Energy (my energy supplier). The initial response was an estimate that was an inappropriate for the information I had suppled. This was followed up by a better response but I have not heard back from the surveyor providing the EPC. What is really missing is the design and specification process. What seemed to be on offer was a survey followed by installation of who knows what.
Dear Peter I would be very happy to talk through the above with you and to try and find a resolution for you if you wanted to get in touch direct? Please email [email protected] and mark your email for the attention of Syanna and I will get back to you soonest. Very best Syanna Customer Care Team
Really efficient, reliable and helpful service. Excellent cleaning job and improved generation performance. Recommended.
Thank you for taking the time to give us your feedback, I will ensure that this gets shared with the Service & Maintenance Team. Very best Customer Care Team
Caplor did a great job fitting and explaining the solar system i ordered , which is now saving us a fortune in utility bills, the I-Boost system is also working well, our gas boiler is completely turned off now, not needed , Thankyou,
Dear Ken We're so happy to hear that your system is working well and that your renewable journey has been a great one. Very best Customer Care Team
There was not coordination from placing the order to getting the work done. The technical representative agreed one system with me and the roof it was to go on, only to have the scaffolders turn up to erect the scaffolding on a different roof. Lots of subies being used who did not know the system. The scaffolding took months to be dropped and remove. The electricians did not have equipment to get the battery pack into the loft. The set on the phone for hours to get through to GivEnergy to sort out simple problems. Glad that it all appears complete.
Dear Mr Dalton Thank you for taking the team to leave us a review. If we might have the opportunity to reply to some of the comments made above: "The technical representative agreed one system with me and the roof it was to go on, only to have the scaffolders turn up to erect the scaffolding on a different roof." After speaking with the Operations Team it would appear that the scaffolding company installed more scaffolding than was required for the works being completed. Although this meant that it accessed more than one area of the roof, this didn't impede the installation. "Lots of subies being used who did not know the system." Caplor works with a number of sub-contractors and hold each and every one to the same high standards as our in-house teams. It is only through receiving valuable feedback from customers that we can make informed changes to our systems. “The scaffolding took months to be dropped and remove.” While this was ultimately out of our control the team at Caplor did go to great lengths to repeatedly contact the scaffold company to remove the scaffold. Our last conversation was with Mrs Dalton who called to say how happy she was and that the house had been since painted and was looking lovely. If you require any further assistance with any aspect of your system please do not hesitate to contact the team at Caplor. Kind regards Customer Care Team
We had our PV panels installed by Caplar five years ago and have been completely satisfied not only with the installation process but also with the panels’ performance - exactly as expected.
Dear M&M We are really pleased to hear you are happy with the works completed and to hear that your panels are performing as hoped Thank you for your review. Customer Care Team
Install completed in March 2022. Caplor advised but then listened to our requirements, rather than telling us what we ought to have, allowing us to have a two-string panel set up facing both South and West providing me with 5 kw. Also installed a GivEnergy battery. Very happy with their staff and the installation process. Good performance from solar panels and battery combo so far.
Dear Steve We are really pleased to hear you are happy with the works completed and thank you for your review. Very best Customer Care Team
From start to finish the Air source heat pump installation was first class ! The engineers were quick , tidy ,helpful and very polite . After care was brilliant any issue was ironed out quickly. Would highly recommend Caplor
Dear Mr Rowberry We are pleased to hear you are happy with the works completed and thank you for your review. Caplor Energy Team
Consultant visit was a good experience, did not try to sell me more that what made actual economic and financial sense. The installation, solar and battery went well, subsequent installation of a heat pump also went smoothly, they also did not over size the pump like a lot of companies do. I had not left a review until now as i wanted a year to see how it all panned out. I can say now, where my costs would have been around £1200 pa for all energy (under old prices) i have paid a little over 400 for the year and comparing every against my next 12 months tarif i will be paying about 850 where if i had not moved I would be paying >£2500. so a great investment, well advised by the caplor team and fitted professionally. I have no issues recommending their business, no risks, no over selling, a business with integrity
Dear James We are pleased to hear you are happy with the process from sale through to install and use. What a fantastic success story for installing a Heat Pump. Thank you for your review. Caplor Energy Team
Excellent service from first site visit to receiving our MSN certificate at the end. Kept in touch via email on dates and times, together with scaffolding teams, installers and electricians mobile numbers. Great job done. Would highly recommend.
Dear Mrs Mills We are pleased to hear you are happy with the works completed and thank you for your review. Caplor Energy Team
I had Caplor installed pannels on our house and our business property. The company were extremely efficient installing them in a day on the house, bringing their own scaffolding and they return every 3 years to service and clean them. Their quote was very competative and they offered all the extra attachments like batteries, and car charging points. I can highly recommend them.
Dear Rosie We are pleased to hear you are happy with the works completed and thank you for your review. Caplor Energy Team
We had our panels installed eight years ago. The installation service provided by Caplor was excellent. They have always been helpful if we needed advice. 10 out of 10.
Dear Mrs Seymour Thank you so much for taking the time to leave us such a great review - it's always nice to hear from people who have had installations for some time and to hear that things are as they should be. Caplor Energy Team
Still going strong after 10 years. This was at the time the feed-in tariffs were about to be slashed. Caplor was the only company out of 5 who were up-front about the situation and didn't try to sell anything they couldn't deliver on time. Sadly the company went downhill since my original review and went into liquidation in January 2024.
Dear Steve We are pleased to hear you are happy with the works completed and thank you for your review. It's great to hear that you're still happy with your install ten years in! Caplor Energy Team
Caplor installed our solar panels when other suppliers would not because it was a tricky layout on a roof with dormer windows and a gable. They did an amazing job and we have been benefitting from reduced electricity consumption.
We are pleased to hear you are happy with the works completed and thank you for your review. Caplor Energy Team
Thank you Caplor! We have been delighted with our solar panels and battery especially with rising fuel prices. There have been one or two problems however but the Caplor Team and tried really hard to set things right and we have appreciated their help and commitment to sort out the problem efficiently and well.
Dear Mr Horton We are pleased to hear you are happy with the works completed and to hear that despite the one or two problems, our team were able to come to a speedy resolution for you. Thank you for your review. Caplor Energy Team
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