Cardo Systems (cardosystems.com) has a 2.0 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Sports and its reputation is poor. 64% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 29 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
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Christian D.加拿大 · 6 reviews · Experienced 2025-11-12 ·
★★★★★
I live in Canada
I live in Canada, ride on weekends and only 5 months a year since we have winter. After a bit more than 2 years, my Cardo Pack Talk Edge went from lasting more than 7 to 10 hours to barely 2 hours.
I contacted Cardo as they mentioned a 3 years limited warranty. They made me test the FM radio only until it the battery died, it lasted 7 hours, so they said this was normal and of course, would not exchange the unit. 7 hours for only FM radio is ridiculous, I used to have this with GPS and music together!
Finally, they offered a rebate, well, that rebate is for their website in the US, so it would be cheaper to buy the unit in Canada without a rebate.
I will be going with another company as some of my friends have cheaper brands and they are still working as they just bought it!
The product of Cardo is exquisite their customer service is terrible.
The product of Cardo is exquisite.
The sound quality, connectivity, the user experience, it's all sublime and unmatched.
However their customer service is totally whacked.
I had an accident on the 10th of June and have (fortunately) since recovered.
The unit I had, a Packtalk, crashed into the ground.
The damage done to the unit because of this crash, is purely cosmetic. The unit itself can be plugged into the headset and all functions can be used. It works perfectly.
Yet when trying to contact Cardo, even though I'm so happy with the product, I cannot get the damaged cosmetic parts replaced. Not even repaired.
I think it's out of this world I need to pay another 300 euro's to replace my unit, even though the unit I have still works. I can't get it into my head that there is no repair possible.
I am so very much struggling to buy from you guys again. My wife needs her own unit as she started riding motorcycles, I was advising everyone around me to buy one (many people also did), and I was planning to buy another helmet and have the Cardo Packtalk Edge built into the helmet (integrated in the Schuberth C5).
Now I cannot make up my mind. How I wish your customer service would be helping instead of stating anything is impossible.
I will not recommend this product anymore.
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Matthew Howell美国 · 2 reviews · Experienced 2025-10-09 ·
★★★★★
Used them for a long time and they…
Used them for a long time and they delivered excellently, no trouble connecting from my end or device.
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matthew jackson英国 · 23 reviews · Experienced 2025-10-04 ·
★★★★★
Waste of money
Cardo is expensive junk because it constantly disconnects from phone and won't connect to other riders, £280 wasted, I still have to pull over to talk to my pillion!
have a packtalk edge,,, £300 for this POS!!!!! Plastic garbage cracks instantly and it stops working!! dont buy this crap!!
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James Taylor加拿大 · 2 reviews · Experienced 2025-09-19 ·
★★★★★
Minus five stars.
If I could rate this product and Cardo Systems customer service less than one star, I would. I purchased a Packtalk Edge two weeks ago, brand new from my local motorcycle dealer. I blindly followed the masses and great reviews thinking this was the best system on the market. I followed the instructions to the letter, installed the unit on a brand new helmet and took a 1600 km ride with it. I spent the entire trip trying to get this unit to work as advertised. It randomly connects, disconnects, loses comms randomly. Turns the radio on by itself, no voice function, it simply doesn’t work at all, the volume, (if the unit decides to work) randomly adjusts itself, even with automatic audio volume control in the off position. The sound quality is complete garbage to boot.
Cardo’s customer service is non existent!!! They have offered to have a look at this brand new unit, all I have to do is ship it back to them AT MY EXPENSE ! This is an over 400.00 purchase, a brand new unit, yet this is all they offer. My local dealer had told that they won’t return it as it was installed in my helmet. Cardo wants me out of pocket to ship it back with no assurance that I will even see this piece of garbage ever again.
My advice to people looking at purchasing an in-helmet communication system is to steer clear of any products bearing the Cardo name. This company and its policies are a disgrace.
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paul simmons英国 · 3 reviews · Experienced 2025-09-26 ·
★★★★★
Notice a guy in sunglasses videoing me having a fag outside my nieces home …
These are some kind of group of weird people we feels it's members are spying on people,, why we ask then we see him sat out side as hool video is on a mobile phone after drawing silly pictures to attract kids on the floor , this isy experience of them and stands true on it truth as mine shared in concern of other feelings like one self did
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Ram Ban法国 · 16 reviews · Experienced 2025-09-22 ·
★★★★★
Any Product with no honesty and no credibility will be deserted no matter how big it was
Update of June 2026
This is an update to my Below review which was made a while ago “one year before”
So I did something stupid and went and bought duo Packtalk Edge , thinking would help to enjoy a moto ride while sharing clear conversation and some quality music with a passenger…
Man I was so wrong….
if your intention is to have a good experience then DON’T buy this product based on reviews or promotional advertisements, don’t buy it before testing it personally then if you are comfortable using it buy it .
Some of the negative points:
- sharing music and talk simultaneously very gimmicky … works on and off !
- pairing with iPhone is not stable as it connects and disconnects ( you hear the device saying aired to phone and you see the edge connected via connected Bluetooth devices ) BUT when opening the Cardo app you see your device is unconnected so when it happens you can’t use app to contrôle sharing , software updates , voice commands , sounds levels etc !
- hey Cardo voice command is another very good feature “WHEN IT WORKS” !!
Contacted support , watched their tutorials on YouTube , updated software, rest device , connect disconnected device… did every possible thing to have the feature works but it seems it is not gonna happen!
- sound insulation or noise cancellation is not amazing as there are better performance brands despite the fact that they use JBL headsets but not good enough!
This me only but If I get a chance of refund and return my edges devices I would go buy Sena with Harmon headphones… less claims of DMC perfect connections but when they announce a feature it actually works.
or maybe I will just try one of these new cool HUD for moto casque such as eyeRide or E6 I think …. IronMan style 😉
Missleading product reviews and defusing false informations to broaden sales with no credibility!
They promoted the cardo Edge Packtalk as compatible with all DMC Packtalk models such as bold or ScalaRider Packtalk: intercom and music / call / GPS share .
they won’t tell you that the music sharing won’t work until you buy and get trouble , then when you contact support they will come up with software updates & incompatiblity issues !
I should have Bought interphone R16 or R8 much better and cheaper ,
Also Sena s50 or 60 are supper
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Michael Garwood英国 · 11 reviews · Experienced 2025-09-17 ·
★★★★★
Total dog plop.
Total dog plop.
Nothing g works as it should. Randomly does whatever it feels like.
Cardo customer service are vile people. Unhelpful patronising rude.
DO NOT BUY A CARDO UNIT OF ANY DESCRIPTION
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CaCY · 1 review · Experienced 2024-08-08 ·
★★★★★
The worst i ever owned
The worst connection i ever owned cant connect to another head brands sena , nexxx etc. and if you manage after hours of trying with problems , next time will be the same + can't share music . quality of the sound is meh without jbl. dont mention key to change song or to turn off.
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Charlotte Henderson英国 · 9 reviews · Experienced 2025-02-06 ·
★★★★★
Paul was a life saver came quickly as…
Paul was a life saver came quickly as my look was broken on my patio doors he fixed it in 5 minutes then i noticed my blind was coming off ( that my son had put up badly) he kindly fixed it for me and secured it.He was so helpful and kind. This is the kind of service you dont get anymore.
10 out of 10. Thank you Paul
I recently had an issue with my PACKTALK EDGE unit and reached out to Cardo Systems for support. From the start, Lucia provided truly exceptional service. She was patient, professional, and responsive throughout the entire warranty process.
She clearly explained each step, kept me updated, and made sure the replacement was processed smoothly. I appreciated how attentive and supportive she was, making the experience stress-free and efficient.
My new unit arrived quickly and in perfect condition. I'm genuinely impressed with the level of customer care. Cardo Systems has earned my trust — and more than five stars if it were possible!
— Farkhod Sadykov
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Steve Jones英国 · 7 reviews · Experienced 2025-07-03 ·
★★★★★
Never ever works properly and extremely quiet
I purchased the pack talk edge. Only the intercom works ok but very quiet, so over 50mph can’t hear anything. Radio, music and sat nav has never ever worked properly. Awful product
Absolutely awesome device, well made, battery last ages it looks cool, i absolutely love it.... My rides with music are just SO much better, i wish the speakers had abit more volume / clarity but this is splitting hairs. One thing that is annoying is the controls are simple to change music via the device, for example, listening to spotify with my phone in my side bag, one press of the volume dial pauses music, great.... then press it again and it switches over to a radio channel i was never listening too. Its really frustrating so i find myself turning down the volume instead of being able to do a quick mute.
As mentioned battery last ages. Bought with a new Ls2 dragon forged carbon helmet you get the vat off the unit. no brainer. Wish id have got the top unit now but.... the one under it still does the business :-)
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Thomas Betress美国 · 2 reviews · Experienced 2025-04-19 ·
★★★★★
Cardo Edge review by a 72 year old
My son and I just got the Cardo Packtalk Edge and LS 2 Advant X helmets. He got me one as my 72nd birthday present. I can't believe how well the Cardo works and how comfortable the LS 2 helmet is, and quite. My son had his chin guard up and there was no wind noise at all, none. the audio was clear and loud as could be. He was listening to music on his and it would lower the music volume when I spoke. at times we were about a half mile apart and you couldn't tell at all.
I would highly recommend them to anyone looking for a communications device (or helmet).
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Nick Drew澳大利亚 · 4 reviews · Experienced 2025-03-05 ·
★★★★★
Absolutely terrible post purchase support
Packtalk edge issues with mic constantly disconnecting and been spamming support for a month with no luck. Started to comment on all their insta posts aswell giving them poor reviews and got a message instantly but no resolution yet. DO NOT BUY DIRECT, buy through someone locally who you can return to if you have issues.
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Isaac Lozano西班牙 · 12 reviews · Experienced 2025-03-25 ·
★★★★★
Support service is a joke
Support service is a joke. They send you to fill in a ridiculous form that they never answer. The paradoxical thing is that on the web site you can read the following slogan: We are always here to help you. They are a joke... I've been writing for 2 weeks and there is no answer at all..... What happened Cardo Team, Elon arrived with the DOGE :)
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Mary Shuster美国 · 2 reviews · Experienced 2025-02-26 ·
★★★★★
Worthless for skiing
Worthless for skiing
They lie and say 1 plus mile range
Total bs
Returns a major hassle
Have to ship to hungary
I found the company to be quite unhelpful. I purchased the Spirit HD Duo Pack during a Valentine's promotion, only to later realize that there was an updated version available for a slightly higher price. When I contacted them to request a change, I was told that my item had already shipped, and they did not provide any assistance on how I could modify my order. This lack of support suggests that they are more interested in moving inventory than in serving their customers. Additionally, if you are ordering from Canada, be prepared for an extra $42 in taxes. I would advise against ordering directly from their.
Hey sent me 10% code for the review and that is Valid for 20 days ....hahahhaa .. this company is unprofessional & a Joke.
Broke a volume thumbwheel on a packtalk neo. Tried numerous times to reach support, using their web portal (what they recommend) as well as FB. Nobody answers, just goes into a black hole. There is no support, so nothing really to evaluate. Just a black hole.
