Cardo Systems (cardosystems.com) has a 2.0 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Sports and its reputation is poor. 64% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 29 of them were added in the last 12 months. Last updated 2026-08-10.
I bought a duo set from sportsbike shop and was offered cash back and still no cash back over a month on. I feel absolutely ripped off it was hard work to do claim and still no cash paid into my account even though had email stating 10 days it will be paid.
Do not buy from Cardo directly! I purchased the Packtalk Pro dual pack from Cardo. I was charged $1201.12 CAD. I then later was notified by UPS I had to pay another $182.61 CAD on top of that. The same system is advertised on Amazon for $1,027.87 CAD, leaving me out of pocket by almost $400. I notified Cardo of this issue and they said they do not price match and it is up to individual dealers. Pointing out to them that I bought from them directly and am a returning customer and this creates a disincentive to people buying from them fell on deaf ears. I am returning the unit and will never buy another Cardo system again!
Packtalk Edge £300 worth. Cradle snapped from pushing down to remove it for charging, it was around 4 months old. Cardo said it’s physical damage can’t help you. So I asked how your spouse to remove it with out pushing down on the release bar at the front. No reply, emailed back 3 times chasing 🤣😂 The company’s return policy’s are very questionable. I have also logged the report with the UK consumer weights.
I purchased from their website, only to find the next day that their exact same product brand new was for sale $200 cheaper on amazon, and its wasnt an amazon sale, and it wasn't them selling it. I thought i was doing the right thing purchasing direct from them. Response, in short, we can't control how much third parties sell our products for. Bullshit.
Ok this is the 3rd coms system of cardo that dont work after a few months and they aint cheap £300 a pop and sick and tired of them now no reply no help and fed up of thier garbage £300 is like a months eating ffs this company is pathetic
A warning to all potential buyers. Cardo positions itself as a premium brand, but when a material defect occurs, they completely wash their hands of it and blame the customer.On my Packtalk Neo, the plastic latch of the cradle simply snapped due to wind resistance and micro-vibrations during a normal highway ride. I treat my helmet with extreme care – it was never dropped, bumped, or mishandled. The response from the support network? "Impossible, our premium plastic never breaks on its own, it must be user error."It is unacceptable that a device at this price point suffers a structural failure from ordinary wind pressure, only for the company to gaslight the customer instead of providing support. Paying a premium price should mean getting premium customer care and acknowledging manufacturing defects, not running away from warranty responsibilities. Very disappointing customer service. Think twice before buying if you care about a reliable company that stands behind its products.
I am extremely disappointed with the Cardo system. What should be a premium communication device has turned into a constant source of frustration. The units regularly drop communications during rides, and it seems like every other ride requires a complete reset just to get basic functionality back. The Bluetooth connectivity is equally unreliable. Pairing with a new phone is often a nightmare, and even when it does connect, the system frequently loses the connection or refuses to reconnect. As a result, listening to music becomes hit-or-miss, defeating one of the main reasons I purchased the system in the first place. For a product marketed toward riders who depend on reliable communication, the performance is unacceptable. Instead of enjoying the ride, I find myself troubleshooting, resetting devices, and reconnecting phones. The amount of time spent trying to make this system work properly is ridiculous. I expected a dependable communication system. Instead, I got an expensive piece of equipment that requires constant maintenance and delivers inconsistent results. Based on my experience, I would not recommend Cardo to anyone looking for reliable rider-to-rider communication or seamless Bluetooth connectivity.
I wish Id researched more before lashing put £160 on this garbage. Constant pairing issues and around .75 second latency, so your partner talks, and you can sort of hear through the helmets then the Catdo kicks in like a cheap echo unit do the conversation is really hard to decipher. We spend our lives re pairing the units and Ive had enough. Going back to the cheap £70 Chinese units I had from Amazon. They work!!!
Second time i bought these, now the cheaper one because i only talk to the passenger. After a few times use this cheaper version did not want to connect anymore. The more expensive one had the same problem after 4 years of casual use. This brand is just expensive garbage. Updating did not help. Just garbage.
Audio is fine, but build quality for this price is just crap. My cardo freecom x4 frame has cracked year after purchase. Varanty refused. Never buying this crap again for 400EUR, next time I will get Sena intercom, maybe it will be better.
Don’t waste your time or money! Bought the product, sat down to pair and set up but immediately had both connection issues and once connected consistent voice cutting out, crackling etc. It’s a 50/50 shot on a ride as to whether or not the system works and spotty throughout the ride. Contacted Cardo and Fortnine where we bought it. After jumping through all the hoops they required, multiple reboots, updates etc. the system does not work any better. Additional contact has Cardo telling us there is nothing they can do and Fortnine will not help. If you want a garbage connection for too much money and zero support then buy Cardo but if you want to talk on a ride try someone else!
Cardo started my bathroom refit on the 23rd of February, they left us without washing facilities for 19 days. It’s the 5th of June and they still haven’t finished the job, they organise dates and just don’t show up. My new bathroom is absolutely horrendous, really bad work, I’ve got the housing ombudsman involved now, Cardo are an absolute joke
Does it matter if your product is gold standard if the product can't even get to your customers? They need to work on their customer support first and then on their address form. Second time I bought cardo product directly from their website and both time something different happened. Package was with the wrong address as soon as I recieved that confirmation and then a weird "request by the sender to return the package", I waited 3 more days and "the package was delivered" I checked the shipping address and it was changed by I dont know who to a destination. I contacted customer service and per supporr "We have reviewed the case in our system and can confirm that the shipment status is recorded as delivered and the unit has already been activated. Based on these system confirmations, we are unable to proceed with a refund or replacement." Plus also a "If you require any technical assistance with the device itself, we remain available to support you" I dont even have my device! What do you mean technical support, where is the customer service and the attention to detail?
Terrible company they can’t even locate the right shower sill after 4 attempts so they decide to put new enclosure in but could not even do that correctly as the door does not close on shower now useless
I had a bike accident. Cardio was the first thing that gave my dad a notification and a location of where i crashed which gave him the location where to send the ambulance too. Absolutely brilliant device save my life. Worth every cent
Complete waste of money and time now . Send a unit back in out my own pocket and talk to so many people on phone . Just for them to offer the refund which takes 2 weeks . I asked if I can just exchange the unit and they sent the broken one back . Mind you I only used the unit maybe 15-20 times before bugging out and not turning on or charging . So wasted 450$ on the packtalk edge another 120$ on the second helmet kit and shipping the junk back just to get the same junk back in mail . Extremely disappointed in the service and product Cardo…
The problems with the cardo pro are that it disconnects from the phone and the cardo app. This happens to a lot of users. You really don't check and update for this problem. Very shameful. I have 2 cardo pro devices, but I'm going to switch to the Sena.
Hi Yesterday I had to call Cardo RBK regarding a very stressful situation I’ve been having in my home. I spoke with a lovely guy called BRANDON, not only did he reassure me and put my mind at rest. He was extremely helpful, very professional and polite. I’d like to say a credit to your company. Many thanks! Nicola from New Malden.
I love the Cardo, but the warranty is a joke. It doesn’t cover accidental damage, which is not something I expect from an item that costs over 200+. I had an accident within two months of buying it, and all Cardo said was to buy the replacement part. I was like, so you’re not even going to provide the part under warranty? I didn’t expect a whole new unit, but I did expect something. They only offered a 10% discount, which is fine if you live in the USA, but I’m from the UK and it would still cost over £90. Thankfully, I was willing to risk it and took my Cardo apart myself. I unplugged the small wire, removed everything I could, cleaned out all the dust, and tightened everything back up. It seems to work now, but the volume wheel is broken. i would avoied if you dont want to spend money or time fixing it if u crash
So this is a story to why Cardo is the best. I’ve had the pack talk bold for some years now it’s great. About 2 months ago I lost it, searched the house couldn’t find it, just today I had found it! Somehow it dropped off my helmet and landed in my front garden and has been out there for the past 2 months in the rain, snow and ice. I pick it up thinking god it’s broken. But no, I connect it and headed to work playing my music as if nothing happened!
61 reviews matching