1 hour waiting for someone to answer…
1 hour waiting for someone to answer phone to have repair done. Diabolical service...
About Cardo Systems
Data updated- Website
- cardosystems.com
- Category
- Sports
- Location
- United States · Pittsburgh
- Status
- Unclaimed
- Last 12 months
- 29 reviews
- Replies to negative
- 0% (0/45)
Do you own Cardo Systems? Claim this profile for free and start replying to reviews.
Is Cardo Systems legit?
Cardo Systems (cardosystems.com) has a 2.0 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Sports and its reputation is poor. 64% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 29 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Had my set just under 3 years
Had my set just under 3 years, Batteries died. Contacted the company about getting new batteries for my units. I was told we don't sell or replace them! Don't you think servicing the units would be a important factor in owning your product! So I spent 450.00 for just about 3 years use, what a waste of money! Then I was told we are having a sale right now, Why would I buy another set so they I would have to replace them again. I think not!!
Best company experience ever!!
Just like to say thank you for the pretty much instant response and support! Getting a replacement part was very quick and straight forward. Really did appreciate the professional behaviour and problem solving, would highly recommend this company to any fellow biker! Once again thanks cardo!!
My Cardo Packtalk suddenly stopped when…
My Cardo Packtalk suddenly stopped when I was in Europe relying on my headset for sat nav instruction When I returned to the UK I contacted Cardo on 4 separate occasions to ask for their assistance 4 weeks later I have still not had a reply When you pay a lot of money for something and it just stops working for no reason and you have zero support from the very company you have paid for the product it tells me I should never trust or use this company ever again
Cardo did a Bluetooth system for Roroc…
Cardo did a Bluetooth system for Ruroc helmet but it doesn’t connect to any other systems even not to other Cardo systems! And is not connecting to the Cardo app too ! You buy a Cardo system based on there good reputation and quality, but at the end you find your self with a product designed for Ruroc and you can only listen to music!!!
If I could do it all over again
If I could do it all over again, I would have gone with Sena. If for no other reason than Cardo’s NON-EXISTENT support. Cardo made the decision to hire a call center in the Philippines, where no one at the call center knows anything about the product. They read from a script and then basically tell you they cant help you. Horrible.
Not what they seem.
Am I the only one that thinks cardo packtalk is rubbish? Every single time our group tries to pair up these headsets it's the most impossible and awkward thing to achieve. We either end up not going on the ride or using other apps like discord or group calling. The system sucks. Eventually we might get it all paired up... couldn't tell you how or what we did to achieve this just happens. But if it does happen the app says its disconnected from my headset and I can no longer change any of my settings. If I was able to return this headset I would. "Great for group riding" "Seamless connection" "Huge range" All things my group and I have yet to experience using the new cardo packtalk bold. I don't know if anyone uses this review site but if they do I hope this is something you see, at the very least I hope cardo have a response. Not at all a happy customer, especially considering the price tag these things have.
Cardo Freecom 4x
Cardo Freecom 4x. Worst one I ever had. Voice commands work when off bike or going really slow. At legal speeds forget it. Connected to a nav app on phone misses the first couple words of navigation instructions most of the times. And to top it up the buttons are worst ever. Extremely difficult and hard to press wearing gloves. Funny enough most of the reviews on YouTube are very positive - I wonder why.
Wish I'd read the reviews before buying…
Wish I'd read the reviews before buying a Freecom 4X. It can't provide voice control (main reason I bought it) when connected to BMW connected ride/TFT. I've rang and emailed customer support and not had a response, 5 out of 5 calls went straight to answerphone. So not a great product and non existent support.
Horrible customer service
Horrible customer service. No phone number, no email address, my microphone stopped working. Ive got cardo spirit, great value for money; amazing system. However the mic stopped working and i cant have it replaced under their warranty because i cant get in touch with their customer support? they have No customer service lines, or emails on their website. just a fill in your info page and we’ll get back to you sorta thing, they wont get back to you by the way.
Long time Cardo owner - Getting FED UP.
I have been a Cardo owner/customer for about five years. I have had to replace a few of them, but have never had an issue getting through to customer service. My latest problem (microphone stopped working) I purchased a new one, and that didn't work either. I have been trying for WEEKS to get through to Cardo Support with NO success. The contact form on their website does not work (you can fill it out, but the "send" button NEVER engages, so you have no way to 'send' a message. I have called THREE different phone numbers that I could find - one in Plano TX gives an immediate & very fast busy signal every time. The number for Pennsylvania keeps on perpetual hold & no one EVER answers. I have tried using email addresses such as Info@CardoSystems and Support@CardoSystems and get NO response whatsoever. What is going on with this company? Are they going out of business?
Wanting to thank Cardo for the courteous and prompt service resolution
Wanting to thank Cardo for the excellent customer service recieved. I had a Cardo Pack Talk Black that had not been functioning properly and Cardo replaced my unit. Exceptional customer support...Thank-You
Packtalk Edge Duo..Presentation Woes
Recently purchased a Packtalk Edge Duo pack from a retailer after deciding to upgrade from the Packtalk original I've had for years. The original came with the units, packaging and presentation expected of their high end priced product. Don't get me wrong, the product is amazing and qualifies itself well for it's pricetag hence the upgrade to the new Edge Duo version. The new one however came with a close to £500 price tag ( the Duo has 2 units ) and the packaging and presentation of an eBay Chinese special . Seriously disappointed in the downtrend of their presentation. No way of a customer complaint as there seems to be no support for that .. Let's just hope the units are worth the money when in use 🤔
Very disappointing products
Myself and 3 friends all purchased the Cardo Freecom 4X, and we are all supremely disappointed with the quality of this product. We have all had similar issues and continuous problems with the product. These include such things as constant dropouts even when in direct line of sight and within 100m, failure to pair with another unit successfully, the Cardo App losing connection with each unit resulting in the App having to be reinstalled on multiple occasions, poor connection with one or more of the riders, a "looping" effect where the unit will continue to repeat a brief (1 second) word sound continuously resulting in all of us having to switch off and on the unit, the unit telling us that a rider is busy and then connecting automatically some minutes later, poor battery life even when the units were new. Essentially, the experience of using the Cardo Freecom 4X has been disappointing to the point of being incredibly frustrating. It has resulted in lengthy delays to reconnect after stopping, and generally we are all extremely annoyed with having purchased these units and feel that we have been ripped off by the poor quality. 2 of the riders previously had older Sena units that they used with other riders and never experienced the issues mentioned here. I have attempted to write a review of the unit on the Cardo website but it has not been published. It appears that Cardo does not respect honest criticism of their products. I have also tried to contact Cardo with my concerns previously and they did not responded. They now have 4 extremely annoyed, disappointed and frustrated customers who will never purchase anything Cardo again. 1 star for the fact you can make phone calls with the unit if you are riding alone. 1 star for the voice activated features, though even these do not work all the time.
Not as good as expected
Shipping was not very fast but that's not a big deal. What I'm not happy about is the sound is hardly any better than the stock 40mm units I got with the Packtalk Bold dual pack. Just a hint more bass but you have to be stationary. When at speed, the wind and engine noise hides the low frequencies and all you hear are the same mids and highs that were never a problem before. Also, I feel like there's less total volume. At least I feel like I'm maxing out when I know I should get a bit more. And yes, I know. High levels of volume are not good for the ears. But this is a critique and I will be critical. Ultimately, I feel like I wasted $90.
Not very good ive had nothing but…
Not very good ive had nothing but problems, wont purchase from them again. Spend your hard earned cash with another coms company.
Poor Customer Service
On 1/29/24 I sent the following question: "In November I purchased a duo pack of Cardo’s PackTalk Edge Headsets for Christmas. One of the magnetic housings has gone missing. Is it at all possible for me to purchase just the housing on its own, or will I be required to purchase a whole new set?" That evening, I received this reply: Hi Barbara, I hope this email finds you well. This is Facundo with the Cardo support team. "Unfortunately, we do not sell the cradle for the Packtalk Edge individually but, luckily, we do sell 2nd helmet kits which are much more cheaper than a whole new unit, and they include a new cradle just like the one that comes with the unit. Here's the link for that kit. (Your algorithm would not accept the link provided.) I hope this helps you out but don't hesitate to reach back in case you have further questions. All the best, Facundo Cardo team" On 2/2/24, I found the part on the Cardo website. Rather than assisting me in finding the replacement part, your customer service person told me I would have to purchase a whole second helmet kit. I had already purchased 2 and did not need or want the extra parts. This was NOT good customer service.
Delivered on time and at a reasonable…
Delivered on time and at a reasonable price
Absolutely love your product and…
Absolutely love your product and customer service team
Mostly it's great
Mostly it's great. I haven't synced up with my wife or son yet. I'm unable to import my songs so the Cardo app won't play them. I have to play my music app and then start Cardo. Why Can't I import my songs into the CARDO App.