Carepatron (carepatron.com) has a 3.9 out of 5 rating on OK.one, based on 34 user reviews collected here. It is listed under Legal Services & Government and its reputation is mixed. 68% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 44% of negative reviews; 16 of them were added in the last 12 months. Last updated 2026-08-10.
The saving feature does not work correctly and at times when you are trying to save your note it does not capture what you have completed correctly; it has happened to me a few times. Also, I attempted to reach out to the customer service folks and I haven't heard back but overall for the price it's not bad.
I love how all my notes are in one place and how easy is everything
I like this a lot, it has help my coaching business.
I love their free tier! It doesn't feel restrictive at all. The UI is cleanly organised and logical, everything just flows. I love the template designs and integrations. Highly recommend 🙌
It is very simple and easy to use the Carepatron software. It helps me keep very detailed notes in regards to all my patients and also offers suggestions for documents.
We love Carepatron! Simple to use and cost efficient
If I could give 10 Stars, I would—unbelievable service and support. Always looking to improve features an open for feedback. flexible. The owner is so accommodating and understanding. A+++++++++++ service with a smile. The fact that you can meet with the owner and share your needs is a true Testament to customer support. Thank you for all your help
I like the flexibility. and enjoy the ready templates. I would like more option in the receipt function and get a picture when clients don't pay every session
I was frustrated with Epic, CRPS, E-clinical, Cerner and Meditech. My notes felt meaningless, and in reading them I felt it was difficult to perceive any meaningful changes for my patients because these templates were NOT designed for my type of practice. Using CarePatron, I can now write notes that have data-points that I find meaningful, and in a format consistent with how I practice...with data to support my payments. Carepatron's system has the ability to use other providers' template samples, or personalize them, OR create them from scratch. I also have complicated billing and coding practices which combine osteopathic CPT codes with the other more standard procedure codes, as well as sometimes up to eight diagnoses on one visit. No problems here...just some extra time to add ALL of the Dx on the Superbill (if patients are using insurance)...updates coming every week make me feel like Carepatron is looking to improve access, appearance and documentation ALL the time. And all for a very very modest fee (especially if one is concerned about minimizing overhead). Did I mention the very nice AI bot AND real human tech support! Both invaluable....even for those less-than-tech savvy.
Some basic features are missing: Hide self view on cam Make one invoice for all appointments of the same client automatically (now it's one invoice per appointment) Add invoice to appointments made on Google calendar
Easy to use and transfer my practice across.
Great platform. It is so customizable with intuitive interface.
I tried Carepatron because I could for free before I paid for it and because their prices are cheaper than other services. However, the only way to get help was to set up a Zoom meeting, even though it says phone call, which I did. The person entered the Zoom meeting late, and then because I couldn't hear him immediately just hung up without trying to troubleshoot the issue. I really like good customer service, so I decided not to use my account, but I can't delete it. There is nowhere in the account to delete your account. I emailed them to ask them to delete my account. They said they would, but the account is still there. I checked. Then I emailed them again asking them to delete the account and nobody responded. I'm glad I didn't use the service. Edit: My review was flagged for “harmful or illegal content.” I re-read this and all I see is my true experience that I can prove with emails and screenshots. I don’t think it’s right to have reviews pulled down because companies don’t like them, especially when it was my experience.
34 reviews matching