Carepatron (carepatron.com) has a 3.9 out of 5 rating on OK.one, based on 34 user reviews collected here. It is listed under Legal Services & Government and its reputation is mixed. 68% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 44% of negative reviews; 16 of them were added in the last 12 months. Last updated 2026-08-10.
I am a patient of a doc using Carepatron. The Intake FORM asking for "Insurance Company" does NOT ALLOW Entering an Insurance Company Name - stating: "No Options" therefore the Form is REJECTED and I can NOT Submit Info to my Practitioner. NO SUPPORT CONTACT is provided Useless set of forms and negligent company
This EHR platform it's very easy to maneuver around and set up. It's very affordable and a good product for small practices
Clunky and not easy to navigate for patient or clinician.
Hi, thank you for the feedback. We're sorry to hear the platform hasn't felt smooth for you or your patients. If you're open to sharing more about what's been tricky to navigate, we would welcome the details at [email protected] so we can assist you and pass them along to our product team.
Love the interface! It's easy to use and straightforward. We're still in the free plan and just had our demo. The support team was very helpful in answering all our questions. Also excited for the features they have in store!
Hi Georgia, thank you for the kind words! Really glad the demo and support experience got you off to a good start. Exciting things ahead!
I was pretty skeptical at first, but after I got the onboarding, I admit it's pretty good. Can do with some more small quality of life improvements, but I'm not complaining considering how much I'm paying for it.
Hey Nate, we’re glad the onboarding helped you get comfortable with the platform and that Carepatron has proven to be a good fit so far. If there’s anything specific you’d like to see improved or if you ever need assistance, the Carepatron customer team will gladly help. Thanks again for taking the time to leave a review, and please feel free to reach out anytime.
Currently on that $1 promo thing, though, will revert back to using the Essentials plan since I only use this to organize my patient list, setting up dental appointments, and to send reminders to patients for their upcoming appointments 2 days before instead of me doing things manually! Keep up the good work, Carepatron!
Hey Ocean, thanks for sharing your experience. We’re glad to hear that Carepatron has been supporting your workflow so far. If you ever need help getting the most out of the Essentials plan or setting up reminders and scheduling features, the Carepatron customer team will gladly assist. Thanks again for the kind feedback, and please feel free to reach out anytime if we can help further.
There are some areas that are difficult for me to navigate. Over time I have gotten better, but the claims/billing/invoicing sections are hard for me to figure out.
Hi Amy, thanks for sharing your feedback. We understand that the claims, billing, and invoicing sections can take some time to get familiar with, and we appreciate you sticking with it as you learn the platform. We have several resources on our website that might be helpful but if you’d like any help navigating these areas, the Carepatron customer team would be happy to assist and walk you through the process as well. Please feel free to reach out anytime.
It's affordable compared to other EHRs and has all the basic features I need.
Hi Abby! We appreciate you taking the time to leave a feedback. Thank you for being part of the Carepatron Community.
Very intuitive UI and UX. it saves a lot of my time everyday!
Hey Viet! We appreciate you taking the time to review and hope for your continued support for Carepatron. If there's anything we can help you with, feel free to reach out anytime.
I've reviewed most healthcare CRMs out there, and Carepatron stands out for having the most features at a very reasonable price. I'd recommend that anyone give it a try.
We appreciate the feedback and recommendation, Rohman! We're always striving to deliver the best support so if there's anything you need help with, feel free to reach out and we'll assist right away.
Trying out Carepatron's free plan and it's quite simple to figure out. They have A LOT of templates and you just have to figure out which are the essential ones for you and customize them. Good experience so far.
Thank you for the awesome feedback, Gale! We're glad you find Carepatron helpful for your practice. If you need any assistance, our team is always ready to help.
I’ve found some significant HIPAA and privacy concerns with Carepatron, specifically regarding document visibility in complex family cases. It lacks the granular conditional logic needed to ensure that only the correct party sees specific documentation. In sensitive situations—like high-conflict divorce or shared custody—you need 'hard walls' between portals. Carepatron's current structure relies too much on manual sharing to the client (who may be a minor), which creates a massive risk for human error and accidental disclosure. For a modern EHR, the lack of automated, conditional logic privacy features for guardians is a Huge concern. I will edit this comment if that gets resolved.
Hi Casey. Thank you for raising this. We take HIPAA compliance and patient privacy seriously. Carepatron is built to support HIPAA compliance, including encryption of data in transit and at rest, role-based access controls, and permission-based document sharing. Access to records and portal visibility are managed by the provider, and a Business Associate Agreement (BAA) is available. We appreciate feedback on complex family use cases and are always open to reviewing specific workflows to ensure accounts are configured appropriately and to inform future product improvements.
I have used Carepatron from the early days and have always found the team initially Jamie very responsive and super helpful. I always communicate the items I would love included and they always listen to my suggestions. I have found Carepatron exceptional as it has everything I need in one place - sure there are things that could be added but just like our own businesses things are always being updated and added to. I love the AI its amazing as a help tool and if it cant help a team member helps promptly. The note transcription is a great tool also and saves me SO much time. All in all its an excellent platform and very reasonable price. I love it.
Hi Catherine. Thank you so much for being with Carepatron since the early days. Your support truly means a lot to us. We’re continuously improving and adding features, and your suggestions play a part in that journey. Thank you again for your trust, your feedback, and for being part of the Carepatron community.
I spent hours setting up an account, only to come back later and everything was deleted. Even my bank account connection. DO NOT TRUST THESE PEOPLE! They have 100% lack of empathy or sympathy for you when you are distraught because all your stuff is deleted. I did nothing to delete my information, it was all them. 11/13/2025. Your response is not accurate, I am the account owner and I did NOT remove my own access.
Hey Adele, I’m really sorry about your experience, and thanks for sharing your feedback. In this case, your account owner removed your access to their Carepatron workspace. You may want to reach out to them directly to confirm why your access was removed and, if appropriate, request that they add you back to the workspace. I hope this helps, and please let me know if there’s anything else I can assist with. Carepatron
We used Carepatron for about a year. Issue after issue. We paid the subscription in full. After all the issues and tired of dealing with them we switched platforms. I emailed the owner to print off notes for an audit , notes mind you that we already paid for and belong to us, and he will not release them without us paying another 228.00. Email: Just to reiterate, an active subscription is required to continue using the platform. The annual subscription for a single staff user on your account is $228. Would you like me to go ahead and reactivate this for you? I hope this helps — please don’t hesitate to reach out if you have any other questions. My reply You do understand I do not want to “use it “ I want to print our notes that belong to us and we have already paid for .. No reply
Hey Kelly Cobb, Thanks for your feedback — we really appreciate it. I just wanted to clarify that we provided your team with continued access to the Carepatron platform for 6 months following the cancellation of your account to support your team’s transition. Unfortunately, we’re not able to provide free ongoing access to the platform after an account has been cancelled. I hope this clarification helps. Wishing you and your team all the best for the future. Jamie
As a customer it is unintuitive. You have to close a referral to then get a save function. Very unintuitive. What happened to just having a save button at the bottom of a form? You have to use the date calendar icon, otherwise your input isn't accepted. Much easier for me to type the date than go through all that nonsense. I also added a 9 character password and it wasn't accepted?
Great, easy to use client management system for counsellors and very affordable with all text and email reminders included. I'm very happy and haven't availed myself of all the features as yet.
The EMR itself has so much potential and can really be great. The pricing is great, but the customer service leaves a lot to be desired. First, there is no way to contact them by phone. Second, you have 0 timeline of when they will get back to you or who will be responding to you. I have had numerous messages go unanswered and even been ghosted on video calls. If their support team got it together this could be a great EMR but I will be canceling my membership due to the inconsistent support.
Really easy to use. Ideal for therapists
It provides the basic functionality, but nothing more. I was using the free version, which is not supposed to be time-limited. However, at one point my account froze, but my availabilities remained open. Customers were booking appointments without me being able to stop them or see the appointment details, as I could no longer access my account at all. 2 emails and a message on FB to their customer service to finally have the beginning of a tedious solution to close my availabilities and change platform. I strongly advise against this! Poorly thought-out software on top of that. Il remplit les fonctionnalités de bases sans plus. J'utilisais la version gratuite qui n'est pas censée être limitée dans le temps. Pourtant à un moment mon compte s'est bloqué, mais mes disponibilités sont restées ouvertes et ouvertes. Des clients prenaient des rendez-vous sans que je sois puisse l'empêcher ou voir les détails du rendez-vous comme je ne pouvais plus du tout accéder à mon compte. 2 courriel et message sur FB ont leur service clientèle pour enfin avoir un début de solution fastidieuse pour fermer mes disponibilités et changer de plateforme. Je vous déconseille fortement ! Logiciel mal pensé en plus de ça.
34 reviews matching