Phone accessibility
Once you were able to get them on the phone,they went out of their way to accommadate you. My only issue was being able to contact them via phone. They did get back to you, but it was usually the next day.
About Carolina Retreats
Data updated- Website
- carolinaretreats.com
- Category
- Travel & Vacation
- Location
- United States · Surf City
- Status
- Unclaimed
- Last 12 months
- 7 reviews
- Replies to negative
- 10% (2/21)
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Is Carolina Retreats legit?
Carolina Retreats (carolinaretreats.com) has a 3.9 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 67% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 10% of negative reviews; 7 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Wonderful Vacation
The staff was wonderful and prompt. The property was well located and very clean.
Lots of information to read and
Lots of information to read and documents to sign! First time I ever experienced anything like this. It was like I was leasing an apartment. Then it took long times to receive information to questions I had! Just was not that good of an experience. However the place was nice and clean. Was not on the beach like the advertisement stated. Big disappointment!
Reply from Carolina Retreats2023-08-03
Dwayne, we're always looking for new ways to improve the guest experience, so we appreciate you taking the time to give us this feedback. And we hope we'll have the opportunity to make your next stay even better.
Great customer service
Carolina Retreats made the process from booking to departing the property super easy. They were very responsive to questions/concerns.
Great Service
Good communication regarding checking in and out, giving advance notice of maintenance issues, pleasant to talk to and work with!
Good location
This house had a nice setup and a great location
Lots of problems and only offered a…
Lots of problems and only offered a $200 customer service refund
Nice condo
Nice condo, clean, beautiful view.
Three Problems
When we arrived, the refrigerator was room temperature because the cleaning staff had accidentally left it unplugged - not something easy to see. It took quite awhile to cool down. I suggest not unplugging it in the first place. Some of our group had to go home Wednesday due to illness. The person I spoke with on the phone to get our trip interruption insurance policy name and number at first had no idea but then asked someone in the office who then directed me to the wrong insurance company and number. The next day I drove to the office and spoke with Ashley who was very professional and lovely, and she gave me the accurate information. On this one, zero stars: While I know it's not Topsail Realty but the new owner Vtrips, it was stressful to be suddenly told we would have to pay a non-refundable half of the amount due to reserve for next year. We can't afford to do that after just putting the last payment for this year on our credit card just a month ago. We are retired teachers on a fixed income and save all year for this trip. We've been renting from Topsail Realty for over 35 years and it's quite sad and frustrating to have this new corporation running things - VRBO would be much easier to work with now. I wish Topsail Realty had stayed like it was - a company we felt like we knew and who valued her customers.
Great Week at the Beach
Beautiful house. Linens already on the beds which was awesome. Keypad entry great allowing us to avoid the crowded check in and out process. Able to talk to a person when there was a minor issue. Would definitely recommend Carolina Retreats.
The place was very clean
The place was very clean, great views of the ocean and easy access to the beach and pool. Tastefully decorated too! Just wish there were tvs in the bedrooms.
I cannot get a human on the phone at…
I cannot get a human on the phone at this company. I’d like to discuss next year’s reservations. 919-610-1909 I’ve been renting from you for many many years and I’ve never had this much trouble getting a call back.
First time renting from you
First time renting from you. Beds made up fresh, towels provided for that extra homey feel. We loved the place, would have liked tvs in all bedrooms. It was great and frig needed to be colder for drinks. It was a great place and we will be repeat visitors. Have been coming almost 50 years. The best part was the price it was extremely affordable. We love coming multiple times but cannot afford to pay the mortgage for a weeks rental. Thank you for your hospitality.
I paid over $1000 to stay at this place
I paid $1000 to stay at this place, yes, it was clean. Yes, it was nice however, I brought my own cleaning supplies, my own toiletries, my own towels I did not use any of the items in the room whatsoever so I would not be charged the extra money, it broke down that I would be charged for. I have yet to see a credit on my Discover card pertaining to these items I did not use. Linens and cleaning fees $80.00 ( I brought & used all my own supplies as it had said to do within the 9 page document I signed. there was also a $100.00 fee for pets. I’m expecting a credit. I have pictures on those items which were NOT used
Knock Your Socks Off Customer Service
The Website / Portal was very difficult to navigate and unresponsive once the password reset request was made. Yet, the personal response and customer care from the staff was outstanding and made up greatly for the technological hiccups. Constant customer contact availability was greatly appreciated and valued.
2nd Pelican Perch visit
The outside picnic table was gone as was shelf/credenza that held many books, towels, etc.need more surfaces. Need more living room seating, we were 10. Need better beach access for elderly, it was steep climb down.I realize beach erosion….
Perfect Beach House
The house was very nice and had a lot of little extras there for you to use. house was clean well kept and in great area. I would stay again and would recommend this property
3 star
Great location. However cleanliness was an issue.
Very clean
Very clean. Close to the beach and great food and coffee! Room was a bit small. Staff was very accommodating
Always very friendly and prompt in…
Always very friendly and prompt in response to any questions or concerns.