Carousell is a smartphone and web-based consumer to consumer marketplace for buying and selling new and secondhand goods.
Carousell (carousell.com) has a 1.2 out of 5 rating on OK.one, based on 145 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 92% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 19 of them were added in the last 12 months. Last updated 2026-10-24.
Customer service only cut and paste reply and do nothing to resolve issues. I agree scammers and unethical sellers are very active and Carousell not doing anything about it. Don’t waste your time going to customer service because they will not do anything to resolve your problems. Can still use this app for some cheap thrills though.
No option to report gougers, lowballers, scammers, and inaccurate information. Website is broken on mobile, possibly to force you to use the app.
Stupid Carousell , tried register with many username , all are taken . Nani TF with your system , Suck tried username YGODLBESTDEALER YGO99.99EXP YGODLSELLER BESTYGODEALER
It’s an ok site they have an app you can download , I agree with the comment below their support system isn’t of much help scammers can get away with your money . How ever being vigilant & comon sense goes a long way never pay for large priced items to be sent only to pay on pickup. Not always check sellers feedback etc.
Many sellers on Carousel are scammers because they can get away with it as the site is not policed. They advertise items such as mobile phones very cheap and encourage you into paying for it using an insecure form of payment. Then they stop contact and the item never arrives. No way to get your money back. No way to directly contact anyone in Carousel for assistance. No way to talk to Carousel staff. When you report an incident through their messaging system nothing happens. Even if you were smart enough to pay via PayPal and mark payment for goods to get your buyer protection it takes 3 weeks to get your money back. My experience is not a one off. I have witnessed scores of scammers on Carousel. Even one that scammed me yet Carousel did nothing despite multiple reports and complaints. The scam account is hence still active. There are a few genuine sellers but many of the listings are months old as the system does not automatically purge old listings. This site is hence HIGH RISK! FORGET THIS SITE!
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