Cash App (cash.app) has a 1.7 out of 5 rating on OK.one, based on 207 user reviews collected here. It is listed under Money & Insurance and its reputation is poor. 76% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews. Last updated 2026-08-10.
Cash App kicked me out of my account stating misuse based on their “new” terms of use. I had been using cashapp for the same transactions for over 5 years. Will not let me reopen account, I even have their customized black card and when I reached out to customer service. No one would help me (time and time again). Never reinstated my account after being a loyal cardholder for years. TRASH customer service.
Reply from Cash App2026-04-21
We understand you may not have received the assistance you were expecting and how inconvenient it can be to have your account closed, Brittany. Please allow us to take a closer look into this for you and provide further information. You can get in contact here: https://help.cash.app/4cnnRoS. For more information in the meantime, you can review our Terms of Service: https://squ.re/cashapptos.
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Consumer美国 · 1 review · Experienced 2026-02-05 ·
★★★★★
Good deals but help to those that surrounds
I like how every week the deals for online or in person purchases will give out 3-5 percent off. I wish it be more stores but I understand you can only limit to less than 10 stores. Only thing I would say is that, depending on where each specific is from, they would get deals from places nearby and not from other states that would or wouldn’t have that store. Like I live in WA state and they give deals from raising canes but we don’t have a raising canes in WA.
Reply from Cash App2026-03-28
Hey there, we're glad you're enjoying our Offers. We always welcome customers to provide us with feedback. That way, we can gain a better understanding as to what we can do better and continue to improve. If you'd like to tell us more or need our help, please don't hesitate to reach out here: https://help.cash.app/4cchmVG.
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Amber美国 · 1 review · Experienced 2026-03-26 ·
★★★★★
I love the discount and savings…
I love the discount and savings account, the notifications. Cash App is awesome
Reply from Cash App2026-03-27
We are happy to see how convenient it is Cash App for you, Amber. Especially when you use our discounts offers, and the saving option too. We hope things run smoothly, but if you ever need us, we are just a message away: https://help.cash.app/41te8Hc.
Cash app is great for me. It allows me to utilize whenever I need to transfer funds with no problem is very easy and efficient super easy to navigate through and I’ve never had a problem issue with it and I feel safe and secure when I’m transferring money I love it.
Reply from Cash App2026-03-27
Thank you for taking the time to post this kind review, Felicia. It is so good to hear that Cash App is easy and efficient for you to transfer your funds, and how safe and secure you feel when using it. Keep in mind that we're just a message away in case you need our help: https://help.cash.app/4tbyctx.
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Norman Faria美国 · 1 review · Experienced 2026-03-26 ·
★★★★★
Cash App is a wonderful money app!
Cash App is a wonderful money app. There's terrific offers to save on food, rides and Temu. You can even file your taxes for free! You can also borrow money and make money through referrals!
Reply from Cash App2026-03-27
Thank you so much for taking the time to leave this nice review, Norman. We are happy to hear about your experience using offers or filing taxes with Cash App. If you ever have questions or need our help, please don't hesitate to reach out to us here: https://help.cash.app/4tbRVsY.
Everything was super simple and in terms that were easy to understand, instead of a bunch of legal or financial jargon that I don’t understand. It was a smooth process that was quick and straightforward. I’ve been using CashApp for several years since the app first became popular when it was launched, and I’ve never had any problems with them. If something arose that was questionable, CashApp was prompt and direct about resolving anything that came up and has always ensured that my money is in safe hands. I wish they were considered a “real” bank and accepted on platforms like Plaid for connecting banking and savings account information, because I’ve used CashApp as my main banking system for many years. They have always been fantastic, simple to understand, offer great services and bonuses, and I can even create & manage an account for my child to help teach him about money management and make sure he has what he needs when I’m not around, like if he’s short on lunch money or needs money for dinners or movies with friends. It has made sending and receiving payments to/from anyone who uses CashApp a total breeze, and it keeps a full record of all transactions both incoming and outgoing, and you can get an actual bank statement type of document for every month like you can a regular bank. It’s overall extremely convenient and secure (they have two-factor authentication and other ways of protecting your account and all of your personal information which is very important to me) and I wish it was accepted as a “real” banking institution instead of a prepaid card. I’m able to have my paycheck direct deposited and even file my taxes through CashApp, which I have never had any problems or breaches and has always been confidential and very easy to understand with a smooth and clear process. Plus now if you earn what they call “Green Status” then you’re eligible for even more benefits like cash advances and more cash-back options and percentages. It’s fantastic and I highly recommend it to everyone. And no, I wasn’t paid or rewarded in any way for this review, I’m doing it because I want to and in hopes that it will help push for CashApp to be more accepted among services like Plaid and other platforms used to connect banking information for financial services. This is my every day, real life, serious banking service and I want to stand up and fight for CashApp to be accepted across all platforms. I’ve been using CashApp since around 2013, it’s now 2026, get with the times, people!!
Also, to Plaid: ACCEPT CASHAPP ALREADY!!!
Reply from Cash App2026-03-25
We’re so glad to hear you’re enjoying the app and appreciate you taking the time to leave this nice review, Jessica. If you ever need assistance, we’ll be here to help at: https://help.cash.app/3128. Have a wonderful day!
I didn’t know about the offers until our host at Too Golf informed me to click on it and it saved me $20 off my total at Top Golf. The experience was Fun and my family and I will definitely use look for more offers from Cash App and visit Top Golf Again!!
Reply from Cash App2026-03-23
Happy to hear you find it a good way to save money at Topgolf! We appreciate your feedback. If you ever need assistance or have questions, you can always reach us here: https://help.cash.app/3128.
