Cash App

Support is AI and no resolution offered.

Response, same thing for 2 days. We want to help.... There are no people, only bots. Two more problems in two weeks and it is impossible to get help. I have been trying to get help for 2 days. The Green status "priority" support is full on AI and I have the chats to prove it. The chat kept calling my issue "a loan payment" I don't have a loan with them. 🙄 I have taken my money and I am closing my account as soon as my $38 is returned. I am filing with the BBB today. The issue is simple, and is all in a screenshot. Computer error, but they lost my business by removing the ability to deal with a real person. Buh-bye and no more of my business!

Cash App closed my account stating I…

Cash App closed my account stating I violated community standards. When asked how I violated nobody could provide an answer. Only thing on my account is bills paid. I do not recommend this app

It's a company to start with

This "company " stinks..they won't give…

This "company " stinks..they won't give me a higher over draft protection the $10..ridiculous..ice been waiting fir way over 6 months and I get nothing but nonsense..probably go to a different company

Review Title I'm too old to be treated this way I'm too old for this crap this dog don't Hunt no More

Review Title: Completely Inaccessible and Terrible Support Review Message: This app is a nightmare for people with disabilities. Their automated verification requires photo checks that are impossible for me to pass. When I asked for help, they just closed my account with a generic message. They have no real human support and zero regard for accessibility. Avoid this app if you have any physical limitations.

Minimum cash out 10$ even when they…

Minimum cash out 10$ even when they advertise daily cash out. Requires investment to get more money to upkeep gaining money, because results (specific requirements on getting full cash out potential) are not achievable without it . Not worth time.

I would rate this card zero

I would rate this card zero. Its has been several times me as an older person using these kind of money transfer cards. I’ve sent money to the right person but it was their closed account. My issue is this why and how can a closed account with same picture of the person same name. Still open accepting payments . They are crooks and refusing to send the money back to me or her she still has an open account with same Cash App name just one number different like 44 instead of 43. The are keeping accounts open that are closed in hopes that people make these mistakes so they can keep money.

I wish I could just leave no stars for…

I wish I could just leave no stars for cashapp. The way my mother was treated because of something so small. First my mother is not tech savvy, she used cashapp mainly to send money to my daughter, and I had asked her to pay a bill using the bitcoin function on the app for the first and last time. Automatically her account is closed for what purpose is still unknown. We sent not one but two appeals because non of their foreign reps who I may say language was DREADFUL could not help at all. I say to who ever reads this STAY AWAY FROM CASHAPP PLEASE!

Cash app hates Americans

I have been a member of cash app for over 7 years now. I initially made one for the simplicity so me and my mom could send money to each other without things getting too complicated for her. For that purpose it has done me well. Fast forward 7 years and I've had well over 20+grand go through this account, I'm a Green member every month it's been available for me to earn, I'm a borrow member, although between that and my overdraft they've never increased despite months of on time and early repayments. In fact I just got decreased which makes zero sense. Anyway I digress, I tell you all about the history of my account so you can understand why it is beyond frustrating that literally EVERY single time I've ever made a dispute it has been almost immediately denied. Last year for example my phone was stolen 3 days before Christmas by my ex and her new bf and they were able to get into my account since she knew my pin (she was my significant other I thought I could trust the person I was in love with my mistake) and they drained all of my accounts including my cash app which had over 400$ I had just won and was using every dime to buy other people presents. Even though I proved that I was in a different town having surgery at the time my card was physically used in a different town (I had papers from the hospital and sworn affidavits from hospital staff) and not even the fact that it was christmas mattered to cash app or their greedy cold hearted staff. It was denied 10 times and yes I appealed it 10 times. That's just one example of what I've dealt with despite being such a long time, loyal customer who sends 10s of thousands of dollars through them. Now I'm dealing with the latest round of ridiculousness and between them and walmart I don't know who's a greedier money hungry what's the antithesis of customer centric? Anyway I've been battling with them both for over a week now bc $204.10 of my money is "pending" and has been stuck on pending since Monday the 4th. I made a Walmart order and paid extra for express delivery. Prior to the order I checked to ensure everything was in stock online and then as I follow the order updates half of the items I need are marked missing. So I cancel the order before they even finish bc I'm not paying extra for a delivery order with half the items not coming. That's insane. Despite it being canceled before it even was delivered they have still not released my money. I've spent hours on the phone with both companies and both companies swear it's not them it's the other company. I've tried everything and I am excellent at dealing with customer service but it's day 8 now and I am still sitting here waiting on over $200 of mine. I haven't eaten in 2 days which I've told them both and despite both companies having options to manually release the hold neither one of them is doing anything so I'm sitting here literally starving waiting for day 10 and hoping someone decides to release my money then. I'm NOT okay with this I CANNOT wait any longer and I DEMAND someone from cash app contact me IMMEDIATELY with a resolution or I will continue to tell my story to anyone who will listen and I will go to the BBB and anywhere else to make sure that this never happens to a good customer like myself ever again this is ridiculous I'm a loyal patron for years and this is how I get repaid yet again I'm about ready to close my account for good. Someone needs to contact me TODAY. Thanks in advance for your time and your help. God bless - Cody Swagger In response to your reply cash app : I have contacted support multiple times and been given the run around. The link you just sent me is just directing me to the cash app contact page. So I guess I'm wondering what is gonna be different from the last x amount of times where I spent hours on the phone just to get the same non-answer answer. I've tried resolving this with the merchant multiple times and they obviously don't have any interest in giving me my money back any time soon. As a long time customer I would think that a member of your upper management would find it reasonable to contact me with a legitimate resolution of which I have one in mind already. 618-203-0514 Thanks in advance for your time and your help God bless

Terrible service

My account was closed

I was stolen from

I was stolen from. Even filled a claim through bank. It was obvious that it wasn't me. They barely took time to respond to me. Customer service is a joke. Bank told me I'd never get my money back and they were correct. Cash app does NOT care about it's clients at all. Use at your own risk.I was loyal for years before this. The link sent to me by cash app from this reply was automated and sent me right back to square one to the general help page. 0% helpful

I would give Cash App zero stars.

I would give Cash App zero stars. I have been using Cash App for years, and out of nowhere my account was suddenly closed. I was accused of violating the Terms of Service and falsely accused of gambling activities. When I requested specific details or evidence regarding these accusations, no clear explanation or documentation was ever provided to me. I have made numerous attempts to have my account reactivated and to resolve the matter professionally. Unfortunately, every interaction has resulted in the same generic email response stating that I violated the Terms of Service and that my account would remain permanently closed. Despite repeated promises that my account would be “investigated” or “reviewed,” I never received any meaningful answers or transparency from Cash App support. What is most disappointing is that I was a loyal customer for many years and trusted the platform. Cash App once had a reputation for being reliable and customer-focused, but my experience has caused me to lose complete confidence and respect for the company. Customers deserve fairness, proper communication, and the opportunity to understand and respond to accusations made against them. It also appears that the company has changed significantly since the tragic passing of Cash App founder Bob Lee on April 4, 2023. His leadership helped build Cash App into a respected and widely used platform. Since that time, in my opinion, the quality of customer service and customer relations has declined tremendously. My account closure occurred after his passing, and the overall experience has been frustrating and disappointing. Because of this experience, I have moved on to using other financial platforms such as Chime, Venmo, and PayPal. So far, these services have been professional, dependable, and problem-free. Cash App should reconsider how it handles loyal customers and provide greater transparency, fairness, and accountability when making serious accusations that impact people’s financial access and trust. I've appealed several times with no positive feedback. 😕 Very disappointed customer. I have moved on to better platforms. 😌

You’re now doing a great job

I use cash app a lot but I really lost…

I use cash app a lot but I really lost faith in it when I explained to them that someone stole my money out of my account and I didn’t send it to them they denied the dispute and made me wait days just to hear a no😅 lol funny right also they sent a request to the person who stole it and guess what they denied the request 🤣lmfaoo wow love cashapp!

The ease of sending and receiving money…

The ease of sending and receiving money to and from people. Offer perks like cash after so much money used through the app.

This app is one of the most…dishonest, and lying , and theives I've ever seen

This app is one of the most untrustworthy apps I've ever seen, they let someone steal 3400 dollars from my daughter's bank account and even admitted it was fraud , but denied her getting her money back. Now she has lost 3400 dollars and has nothing to show for it . Cash app needs to take this app and site and cram it up their dishonest ass. I give them a 0.00000000000000000000000000000000000000000000000000000000000000 rating . Do not trust these people.

By far the best digital 👌 app on the…

By far the best digital 👌 app on the internet!!!im getting ready to make cash app my personal bank thats how much I like them.. ty cash app for all u do

Absolutely love it

I have cash app and I like it because I…

I have cash app and I like it because I don't have to worry about if someone is going to give me cash but don't got cash or don't go to bank ATM I'm good gamer and I love to play to get cash cuz I'm on the street

Cash app will not help you. They are on the side of the scammer.

I used cash app for years. And then I was scammed. I reported it to cash app. They said they would put into review after about 3 months they reach back to me saying that the product is already on its way. It was already 2 months plus overdue for its delivered and there was absolutely no information about anything being sent to me. I did have a fake tracking number and a fake number to call. That obviously didn't go anywhere and now I think it's been over 6 months and they just reached out again to tell me that their information was correct and they're still not going to do anything about the fact that I was scammed out of money. Cash app does not care about its customers. Please choose a more reputable place because cash app will watch you get scammed. Get all the proof that you got scammed and then tell you tough nuggets. Cash app made a reply but I've been getting emails left and right from them. Reiterating the fact that they've done everything they can do. Cash app does not care. DO NOT USE CASH APP!!!!