Cash App (cash.app) has a 1.7 out of 5 rating on OK.one, based on 207 user reviews collected here. It is listed under Money & Insurance and its reputation is poor. 76% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews. Last updated 2026-08-10.
What people say
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Shea S · 2 reviews · Experienced 2026-05-27 ·
★★★★★
If i could only give no stars i…
If i could only give no stars i would.So my money got jammed in atm using their card.So my money was released back from the bank atm a week later to cash app they told me to wait up to 45 days when the bank of the atm i used had already sent the money back to cash app.Anyway they held my money and still holding my money dont do buisness with cash app a bunch of fradualent people. Also i just had talked to a rep from cash app the day before saying my money would be returned the next day.Im done with them.
Reply from Cash App2026-05-29
Hi Shea, we understand how important your money is, and this is not the experience we want you have with Cash App. Also, we hear you haven't received the assistance you were expecting. For this reason, we kindly invite you to reach us here: https://help.cash.app/3128, that way we can take another look and take a deep care of any situation that you may be facing.
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Bobby · 29 reviews · Experienced 2026-05-28 ·
★★★★★
I would not use cash app highly…
I would not use cash app highly recommend against it they do support scammers
Reply from Cash App2026-05-29
Hi there, ensuring our customers receive the support they need is a top priority for us. Mind sending our team a message, so we can make sure you are getting taken care of? https://help.cash.app/3128.
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Roxanna · 2 reviews · Experienced 2025-05-26 ·
★★★★★
I had a cashapp account and I used it…
I had a cashapp account and I used it for everything all my payments and all my orders, I had it for over 5 years and someone hacked my phone and got into my account and changed the email and other information on my account trying to get me thrown out of my account. And ever since then I have been literally feeling lost bc now I have no digital access to anything without having to ask someone else for they're help. And when I appealed it each time they're response is always them beating around the bush as if they're lost and without enough information. So Everytime they message me saying you can possibly get your account back. It ends with them responding with lack of information even when I explain it. And them beating around the bush. What can I do about this bc I really needed my account. And still do.
Reply from Cash App2026-05-27
Hi Roxanna, we want to assure you that the safety of your account is our number one priority. If you believe your account was hacked, please reach out to us right away: https://help.cash.app/4f6dXK2.
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Raven A · 2 reviews · Experienced 2026-05-26 ·
★★★★★
Account closure after ordering a new card for the first time in 3 years
Had my account for literally years. I ordered a new card for the first time in like 3 or 4 years and after paying for a new card they suddenly closed my account but can't give me a reason on why. My roommate can verify who she is & so can my friend & they have my drivers license & social security & email & yet my account is closed & they refuse to refund me for the card that I can’t even use now and haven’t received.
Yeah… no.. Yall aren’t helpful and give no clarifying information. Thanks ✌️
Reply from Cash App2026-05-27
We understand you may not have received the assistance you were expecting in the past, having your account closed is worrisome. If you'd like more information about why this happened, please review our Terms of Service: https://squ.re/cashapptos, thank you for understanding. Also, we're here to help: https://help.cash.app/3RQvBaZ
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Tanya美国 · 2 reviews · Experienced 2026-05-05 ·
★★★★★
I dislike that cashapp never honors a…
I dislike that cashapp never honors a dispute. They will notify you for unusual transactions and block some. Will tell you to get a new card but don't refund the fraud. Instead threatened to close the account. I thought about sending a portion of my direct deposit here. But heck no!!
Reply from Cash App2026-05-27
Hey Tanya, we definitely know how concerning it is to not get the results you hope for with your case. Could you please provide more details about this situation with our team? Feel free to contact us so that we can investigate this issue ASAP: https://help.cash.app/4xc5lIz.
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Lyn · 1 review · Experienced 2026-05-26 ·
★★★★★
DONT USE CASHAPP
DONT USE CASHAPP!
$12 Was deposited into my account by a family member living here with me. They claimed that they couldn't locate my account? YET THE MONEY IS THERE WITH THEM! Ive been on the line ALL DAY-taking pictures of myself and my ID -which they would not accept!! THIS IS OVER $12!!!!! HORRIBLE ! How is the money there but I cant access it?!!!! BULLSHIT!! NEVER USING AGAIN
Reply from Cash App2026-05-27
We understand that this is not the experience you want to have with Cash App, Lyn. We’re glad to help. Could you please provide more details about this money matter with our team? Feel free to contact us so that we can investigate this issue ASAP: https://help.cash.app/433LaP0.
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Sean M · 3 reviews · Experienced 2026-05-24 ·
★★★★★
Completely useless
No way to add money to Cash App account with anything other than a debit card. Got debit card from Cash App themselves, thinking I could link that to an external account...no way to do that, and it can only be reloaded from your Cash App account, which can only be funded by a debit card. What "brilliant brain surgeon" comes up with this circular logic? Just got the card today, can't use it. Complete waste of time and completely worthless. If you actually have good credit like I do, there's no need to scrape the bottom of the barrel with this shady company.
Reply from Cash App2026-05-24
Hello John, we hear that funding your account and linking external accounts hasn't worked the way you expected. We understand how important it is to have flexible funding options and a smooth setup experience. We'd like to take a closer look at what happened, so please reach out to our team here: https://help.cash.app/4dvqbuE.
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customer · 4 reviews · Experienced 2026-05-24 ·
★★★★★
I was on the phone for at least 3hrs to…
I was on the phone for at least 3hrs to get almost $500. Taken out of my bank account and is in the negative. Customer service said be patient while I have checks out there that are gonna bounce and im gonna be charged, can't buy food and a representative laughed when I said im stuck eating dog food! Never use them, it's a scam
Reply from Cash App2026-05-24
Hi there, we understand your experience with withdrawn funds and customer support did not meet your expectations. We know how important timely assistance is when it involves access to your money. We'd like to know more about what happened here. Mind sending our team a message, so we can make sure you are getting taken care of? http://help.cash.app/3128.
I'm sorry that doesn't show that on my end, I'm sorry that department is closed today.
I used cash app for years and never had a problem or an issue. I also never used it to pay bills I was using it for like the vending machine or if my cousin needed money I will send it to her or if I needed money somebody would send it to me one day I was like let me pay my FP now Bill and let me pay my car note through cash app and as soon as I did that they shut my account down said it was some kind of suspected fraud and when you ask them why was shut down you can never get an answer it's not really a big deal it's just really annoying in an inconvenience when you want to know why something was shut down when you know people who are trapping off of their phone through cash app and they still have an open account anyways I'm just aggravated and even if I could have a cash app account I would never download it again horrible customer service you just can't get anybody to explain anything to you. I recommend that you use chime or Klara those are some great alternatives
Reply from Cash App2026-05-25
Hey there, this definitely isn’t what we strive for, and ensuring our customers receive the support they need is a top priority for us. If you'd like more information about what might have happened, please review our Terms of Service: http://squ.re/1HSv2Ss however we can take a closer look into this with you again, just tap here: https://help.cash.app/3128
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BeKind · 1 review · Experienced 2026-05-22 ·
★★★★★
Cash App platform itself is functional, their customer service is highly inadequate. Representatives repeatedly provide automated, copy-pasted responses rather than addressing the actual Problem.
Cash App is okay, but their call center support is incredibly frustrating. The agents seem to struggle with English, as they just copy and paste the same unhelpful responses over and over. Furthermore, the call centers are too noisy—you can hear other agents talking in the background, which creates a serious lack of privacy for your personal information.
Reply from Cash App2026-05-23
Hi there, thank you for taking the time to provide us with this review regarding your experience with our customer support, we’re always looking to improve our products based on our customers’ feedback. Also, the safety of your information is a top priority to us, so we take a number of steps to make sure your account is secure. If there's an issue you're experiencing with your account, please contact us here: https://help.cash.app/4f02cEZ. We'd love to help.
So I have been with Cash App for years… and I made one honest literally honest mistake.. and was adding money to my Cash App which one didn’t one first I needed to call my bank to take a hold off my account to add certain amount which caused it to failed okay took care of that and two I made a mistake an type to many zeros failed again, which fixed you can you see oh she typed one extra zero. Then everything was good went through, then 12 hours later get an email to say my account’s been deactivated. I put an appeal in spoke to customer service. Explain everything that happened. You can see it was an honest mistake. Have to wait 1 to 10 days for them to decide whether I can have my account back to get an email to say oh no, they decided no you can’t wasn’t even doing anything but made an honest mistake because they can decide whether or not and if you look at any of my transactions over the years up until now, I’ve never done anything. Just to call customer service for them to tell me their decision is final and for them to tell me I can never have Cash App again. What kind of mess is that?
As of today, 05/23/2026:Cash App is no help at all. They don't take a further look into your account. Customer service is rude; make one little mistake, and they act like you're a damn criminal with your own money added from your account. Lesson: be careful, and make sure to check because I don't understand why you allow two bank cards, high limits, bitcoin wallet addresses, etc. If you are going to decide that you believe it's fraud and then you appeal and prove everything you're saying and still shut my account down.
Reply from Cash App2026-05-23
Hello Jasmine, we definitely understand how inconvenient this situation with your account can be, and how important it is for you to receive answers. Also, we hear you haven't received the assistance you were expecting with your appeal. If you'd like more information, please review our Terms of Service: https://squ.re/cashapptos. We kindly invite you to reach us here: https://help.cash.app/3128, that way we can take another look and take a deep care of any situation that you may be facing.
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LMAO ROFL · 3 reviews · Experienced 2026-05-20 ·
★★★★★
System down &Can't order A new Card
My purse was stolen. I tried ordering a new card through the app their system has been down over 5 days. And you can't just request them to send you a new one like a normal bank. Which is very frustrating. Their system repair takes a long time to fix.
Reply from Cash App2026-05-24
Hi there, we hear that your purse was stolen and that you've been unable to order a replacement card due to ongoing system issues. We understand how important it is to replace your card quickly in situations like this. We'd like to learn more, so we can help guide you through next steps. You can contact our team here: https://help.cash.app/3RYSzwx.
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Maxim · 1 review · Experienced 2026-05-04 ·
★★★★★
Account Locked, Funds Frozen, Zero Support
Used Cash App for 5+ years with a business account processing over $100k/year.
They locked my account because I logged in from another country. Fine — anti-fraud checks are understandable.
But after that? Total ghosting. No email replies, useless phone support, no timeline, nothing.
They froze my remaining $500 and won’t let me withdraw it, return it, or access it in any way.
So after making thousands from my transactions for years, they decided to ruin the relationship over $500. Brilliant business model.
Reply from Cash App2026-05-24
Hi Maxim, we hear that your account was locked following a login from another country and that you've been unable to access your remaining funds or receive the support updates you expected. Please send our team a message, so we can review what happened and make sure you're being supported properly: https://help.cash.app/42P24Rp.
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Nikki FX · 10 reviews · Experienced 2026-05-18 ·
★★★★★
I’m very disappointed in Cash App
I’m very disappointed in Cash App. The customer service is awful! I’ve been dealing with an issue for over a year now, and Cash App tells me they can’t tell me any information why I can’t order a Cash App card! The customer service is awful! And I’m beyond frustrated with Cash App!!
Reply from Cash App2026-05-21
We know it’s never ideal to have a hard time ordering a Cash App Card, and you may not have received the assistance you were expecting in the past, but we'll do everything we can to get this sorted out for you. Please reach us out, so we can have a second chance to provide support: https://help.cash.app/42Nbq04.
Cash App is no longer reputable - Zero help is available
I had an account with Cash App for 2 years, but their customer service is nonexistent. I had a very suspicious negative amount just appear in my balance one day?! They claimed it was from another online institution, but they are seriously wrong and will not give me my money, 3 Months later! I never qualified for their mobile banking feature, although a CS employee wrongfully said I could endorse the paper refund check I had for almost $1500!! I was stuck with a bad check!! I found a reputable brick and mortar bank that accepted this check, thankfully - Cash App claims this same amount is the negative amount in my account?! I cannot get Anyone at Cash App to help me, being transferred to 5 different people today! I left Cash App 3 Months ago and am still fighting for what is mine.
Reply from Cash App2026-05-22
Hello Bleakney, we hear that you've been trying to get answers regarding a negative balance and account-related issues for several months without the support experience you expected. We understand how important it is to receive clear information about your funds. We'd like to take a closer look at what happened, so please reach out to our team here: https://help.cash.app/42M5nc2.
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Jack Daniel · 1 review · Experienced 2026-05-08 ·
★★★★★
On 5/8/26 at 5:35 I attempted to…
On 5/8/26 at 5:35 I attempted to withdraw 200 off my cashapp card. The atm receipt clearly shows 0.00 dispensed. Cashapp repeatedly has refused to put the money that never came out back on my card. Its now 5/19 and nothing has happened. Beware.
Reply from Cash App2026-05-20
Thank you for taking the time to share your experience with us, Jack. Withdraw your funds should be a seamless experience regardless of which deposit method you choose. We'd be glad to have a closer look at this with you. Feel free to reach out through the available options here: https://help.cash.app/4v0ZSCk
Hi there, thanks for sharing this. We are constantly working to improve our services and customers experience. If you have questions, please feel free to reach out to us here: https://help.cash.app/3128. We’ll be glad to help.
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Whitney · 2 reviews · Experienced 2026-05-12 ·
★★★★★
They closed my account for no reason
They closed my account for no reason, saying she violated terms of service. It said something to do with gambling and suspicious activity, which is crazy to me. All I transferred was the rent and some small transfers to my mother and they refused to give her account back. It is so wrong to be treated badly for no reason other than because they can. The only large amount was the rent, its sad when people no longer matter.
Reply from Cash App2026-05-19
Hey Whitney, we understand how inconvenient it can be to have your account closed. If you'd like more information, please review our Terms of Service: https://squ.re/cashapptos. Also for further assistance, please reach out through the available options here: https://help.cash.app/4nH8qMe.
Horrible experience with Cash App. I transferred money from Wells Fargo to Cash App, immediately got a notification saying the transfer was “declined,” yet the money was fully taken out of my Wells Fargo account and marked as sent to “Cash App (my name).”
I contacted Cash App support and they told me my bank was “holding the funds.” So I called Wells Fargo directly, and they confirmed they are NOT holding anything — the transfer was approved, processed, and successfully sent to Cash App.
I go back to Cash App support with this information, and suddenly they switch the story again saying they “never received anything.” Meanwhile my bank literally shows the money left my account and went directly to Cash App.
Then they ask me for a “bank statement” instead of the actual transaction receipt I already provided. What bank instantly generates a statement for a transaction that just happened? Complete nonsense and obvious stalling.
Absolutely unacceptable platform. Nobody knows where the money is, support keeps giving contradictory answers, and somehow the customer is the one stuck chasing THEIR missing funds. Had to file a claim through Wells Fargo just to try and recover my own money.
For a financial platform handling people’s money, this level of incompetence is insane.
Reply from Cash App2026-05-19
We know this situation with your transfer is less than ideal, Chrisbryan, and we would like to better understand what happened, so we can help you. Please write in and we'll investigate: https://help.cash.app/42GrWPp.
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ETA Roadside Help · 1 review · Experienced 2026-05-19 ·
★★★★★
Cash App cancels transaction payment by…
Cash App cancels transaction payment by customer to registered company. Today I provided roadside service to a customer. He paid $150 for the service and tip as he was very appreciative on the rescue. He sent payment via Cash App and when I checked my Cash App account money was received but placed in "review" to be accepted. As I clicked "accept" and placed security PIN, Cash App declined transaction and I lost $150. I called customer service and they gave me a hard time stating that the account was new and the transaction was declined to prevent fraud. In this confusion the lady with hindi accent was not very helpful and continuously kept insisting that due to my account being new it prevented it from accepting the money transfer. I guess she was not understanding my account has been active since June 2025 and have had received money for my business via Cash App. End of story lost $150 due to Cash App incompetence. I recommend not to do business with them and as for me, I'm taking my business elsewhere. Closing Cash App accounts (personal and business!).
Reply from Cash App2026-05-20
We understand the importance of receiving your funds, and ensuring our customers receive the support they need is a top priority for us. Please keep in mind that all payments are subject to review purely as part of our commitment to keeping Cash App safe and secure. It's important to note that either party (sender or receiver) can affect how a payment processes. If you have further concerns or need our help, don't hesitate to reach out to us here: https://help.cash.app/4fxLlte.
