For businessesSearchWrite a reviewCategoriesAbout
简体中文English
Money & Insurance

Cash App

207 reviews

1.7207 reviews
Write a review

About Cash App

Data updated
Website
cash.app
Category
Money & Insurance
Location
United States · San Francisco
Status
Unclaimed
Last 12 months
207 reviews
Replies to negative
96% (163/169)
Do you own Cash App? Claim this profile for free and start replying to reviews.

Is Cash App legit?

Cash App (cash.app) has a 1.7 out of 5 rating on OK.one, based on 207 user reviews collected here. It is listed under Money & Insurance and its reputation is poor. 76% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews. Last updated 2026-08-10.

What people say

H
Hannah Moore · 1 review · Experienced 2026-01-30 ·

Money was withdrawn without…

Money was withdrawn without authorization and CashApp wouldn't do ANYTHING to help. Poof. $800 gone even though they say their cards are FDIC insured. It's not a safe place. Filed with CFPB and they said that CashApp's rulings are final, so they can't do anything to help. They won't even tell us who received the money so we can pursue it on our own.

Reply from Cash App2026-06-16

Hi Hannah, we hear that unauthorized activity resulted in a loss of funds and that the outcome of your claim did not meet your expectations. We'd like to know more about what happened here. Mind sending our team a message, so we can make sure you are getting taken care of? http://help.cash.app/3128.

C
Craig Fowler · 1 review · Experienced 2026-06-03 ·

I purchased a 2 day stay at Days Inn…

I purchased a 2 day stay at Days Inn and paid with my cash app card the room was terrible was i just stayed the one day which Days Inn wouldn't refund for the one day I put in dispute with cash app then they denied my case telling me I received my service. Their very unprofessional don't do thorough investigations hey jus go with whatever the all the party tells them.

Reply from Cash App2026-06-14

Hello Craig, we hear that you were disappointed with the outcome of your dispute and the information provided during the review process. We understand how important it is to feel that your case has been fully reviewed. We'd like to take a closer look at what happened, so please reach out to our team here: https://help.cash.app/4eDZkgh.

c
crystal nelson · 2 reviews · Experienced 2026-04-06 ·

Terrible experience with this consumer

Terrible experience with this consumer, my account got hacked on April 6, 2026, still fighting the legal battle. Someone took out a loan for $800 in my account, Cash app refuses to give me any information or even tell me where the Loan originated from. Your account WILL, get hacked and when it does, you will have an extremely hard time getting any information. They cop out to they cannot give information to you over the phone or in the chat. Only Email. Furthermore, I’ve been on the phone over 50 times since April, with no resolve.

Reply from Cash App2026-06-14

Hi Crystal, we hear that unauthorized activity on your account and the ongoing process that followed have been difficult for you. We understand how inconvenient situations involving account security and loans can be. We'd like to take a closer look at what happened, so please reach out to our team here: https://help.cash.app/43CxUBf.

c
customer · 7 reviews · Experienced 2026-04-10 ·

They offer little support or no…

They offer little support or no solutions to any issues had money stolen from an account and told me everything happened as it should my money was stolen from account

Reply from Cash App2026-06-14

We understand how troublesome it can be to have issues with your account and to have your money stolen. Ensuring our customers receive the support they need is a top priority for us. We'd like to check deeper into this to see what's happening. You can find all the different ways to reach out here: https://help.cash.app/4vlUnys

A
AJ · 1 review · Experienced 2026-06-12 ·

Deactivation Without Explanation

Deactivated my account without any reasons given despite me submitting an appeal and asking for a simple explanation. Useless service and waste of time and money.

Reply from Cash App2026-06-12

Thank you for the feedback, AJ. We know that experiencing an account closure is never ideal, and our team is here to offer all the support we can. If you'd like more information, please review our Terms of Service: https://squ.re/cashapptos. Also for further assistance, please reach out through the available options here: https://help.cash.app/4v9VAZT.

T
Tiffney Young · 1 review · Experienced 2025-06-12 ·

Not business friendly

I have a small business and I pay my staff through cashapp. They closed my acc claiming it was from gambling. No one not even the managers can show me evidence of gambling being done. I keep hitting a wall trying to argue my case. The only solution I rec'd is Sorry it's final with no proof.

Reply from Cash App2026-06-12

We know that experiencing an account closure is never ideal, Tiffney, and would like to shed some light on the current situation. If you'd like more information, please review our Terms of Service: https://squ.re/cashapptos. If you have further concerns or need our help, don't hesitate to reach out to us here: https://help.cash.app/4v95pHy.

R
Rod L · 1 review · Experienced 2026-06-11 ·

I WOULD NEVER TRUST ANYTHING TO DO WITH…

Fact is that I had an account with you guys and you guys closed it because of some fraud or something like that I have never fraud anybody I have never scammed anybody and for you guys are not allowing me to make up a new account is absurd and you guys need to be shut down immediately I will be sending this to a lawyer because this is not right

Reply from Cash App2026-06-12

We can assure you that Cash App will never steal from our customers, Rod, and we'd like to better understand the issue you're experiencing with your account. Mind sending our team a message, so we can make sure you are getting taken care of? Please feel free to reach out in-app or through any of our contact methods here: https://help.cash.app/49W6hqr.

J
JR · 1 review · Experienced 2026-06-12 ·

Cash App customer support…

I contacted Cash App customer support twice regarding fraudulent activity on my account. Unfortunately, the support team appeared to be outsourced, and communication was very difficult. Even after I successfully verified my identity, the representative was unable to understand my issue or provide any meaningful assistance. It was a frustrating experience, especially when dealing with something as serious as fraud. I expected better customer service and more effective support for account security concerns.

Reply from Cash App2026-06-13

Hi there, we understand how worrying it must be for you to find fraudulent activity in your account, and you may not have received the assistance you were expecting in the past, but we'd like to make sure you receive the support you need right away. Please write in again, and we'll investigate: https://help.cash.app/4vdcmr0.

E
Ebony Anderson · 3 reviews · Experienced 2026-06-10 ·

I am completely done with Cash App

I am completely done with Cash App. They heavily promote their "Green Status" overdraft protection, claiming that if you deposit over $300 a month, you qualify for up to a $200 (and even up to a $500) overdraft safety net. ​I have been a loyal customer for months, if not years, and I actively run over $1,500 in direct deposits into my accounts every single month. I completely fulfill my end of the bargain, yet their automated system refuses to unlock the actual perks they use to lure people in. Offering a loyal customer with thousands in monthly deposits a measly $10 or $25 limit while flashing $200+ in your advertisements is deceptive, false advertising. Why promote features you won't actually let your customers use? ​The only reason I stayed was for the early direct deposit, but traditional banks have officially caught up. I am moving my direct deposits to a real bank that offers early paydays AND a reliable, guaranteed safety net without the algorithm games. If you are using Cash App hoping for the financial safety net they promise in their ads, save yourself the frustration and go somewhere else.

Reply from Cash App2026-06-11

Hello Ebony, thanks for sharing your feedback around this. We'd like to better understand the issue you're experiencing, and provide more details about those benefits for customers who meet the eligibility requirements. Mind sending our team a message, so we can make sure you are getting taken care of? Please feel free to reach out in-app or through any of our contact methods here: https://help.cash.app/4uxrM8n.

P
Patrick Cooper · 8 reviews · Experienced 2026-05-20 ·

Cashapp Absconded with a MY SSDI Payment

Cashapp Absconded with a Federally Adjudicated Disabled Progfessional Land Surveyor (100% American) SSDI Federal Disability Payment on May 15, 2026 and has STILL NOT RETURNED IT TO THE SSDI or The new Bank since they cancelled me for buying $17 worth of Gas?????????? STAY FAR FAR AWAY Ftom tyhis place ANYONE with any legal Background on Financial dealings and Trading iuve sent complaionts and spoke to reps at Social Security and the FDIC about them....... PITIFUL And hope they get Closed down for he Predatory practivces they do I cant pay my bills, get food mwedicine anything!!!!!!!

Reply from Cash App2026-06-12

Hello Patrick. We know how important it's for you to have clarity about your payment, and we'd like to take a deeper look at what's going on here. We’d love to have someone on our team investigate further into this issue you are experiencing with your account. Mind contacting us? Please feel free to reach out in-app or through any of our contact methods here: https://help.cash.app/4giLS2x.

B
Bryan Curtin · 1 review · Experienced 2026-06-04 ·

They stole $150 from my granddaughter

They stole $150 from my granddaughter. Won't give it to her won't let her transfer it it's just stuck in limbo and they refuse to help you can't talk to anybody but AI do not use this service they will steal your money eventually it took about 6 months but they finally ended up stealing her money now she's got no money in there. Stay away from this app.!

Reply from Cash App2026-06-10

We can assure you that Cash App will never steal from our customers, Bryan. We understand how important it is for you and your granddaughter to have answers about those $150. We'd like to take a deeper look at what's going on here. Would your granddaughter mind sending a message to our team, so we can make sure she's getting the care she needs? https://help.cash.app/4uwvgb8

C
Craig Bentley · 10 reviews · Experienced 2026-06-08 ·

I have used cash app for years and…

I have used cash app for years and years I've given them thousands of dollars to get lied to in chat support yesterday after my claude ai upgraded service that cost me 12 hours of my life revising a 100k story on pocket fm along with a 70k story of it combining the two to end up with it telling me it doesmt remember or have any of my work. I filed a dispute with cash app on the $21.82 i made a dispute when non was made yet i have the screenshots of the conversation along with the screenshot from googleplay receipt in my email and a screenshot from claude ai saying they have no record of my upgraded service clearly proving they stole my money then cash app makes me file a dispute today when it was made yesterday and in the screenshots it says they made it yesterday so now both cashapp googleplay and claude are all thieves along with the documented factual screenshots im told cash app has 45 days to pay me back after having complete screenshotted proof that I was done dirty and doesn't care leaving me now to go to the police dept file a complaint on thieft and then filing a small claims court against cash app for punitive damages no integrity or professionalism.and for dishonest practice over $21.82 years of service and thousands given to them to be lied to and burned its bad enough revising and rewriting nearly 200k of story which 247pages is 100k of words for nothing so realistically I lost 15 hours of grief and stress paid to lose 15 hours of my life amd work for dishonesty and no professionalism and value of a customer hope this becomes a class action suit for everyone else who has been do dirty like this like my money is good to take but im not worth being treated and done right. I already contacted your support i have plenty of screenshots pretty much calling me a liar and they even said they support the decision which is bullshit since I submitted the email from Google play for 21.82 for claude ai and am email from claude ai stating they have no record of my upgraded service. Also when I first reported it to cash app they claimed there was a report but actually yesterday was the first report made so everything about ur handling of this and ur response is pure bullshit. So God I truly wanna know why trustpilot doesnt let you post comments to the response hey who ever u are from cashapp thst told me to contact you thru that link ur pure ignorant and a degenerate how dare you have me contact cashapp to resolve this to be pisssed off more not only was your customer support worthless but he wouldnt give his name didnt care and hung up putting me on to take the survey instead of transferring me to a manager..Whatever its All good im taking precise notes and when this issue is in court ill have everyone I contacted about this and dont think demand letters aren't going to be delivered

Reply from Cash App2026-06-11

We understand how important your money is, Craig, and ensuring our customers receive the support they need is a top priority for us. Having said that, we’d love to have someone on our team investigate further into this issue you are experiencing, and provide more details about the status of your dispute. Mind contacting us so we can take a closer look? Feel free to reach out to us here: https://help.cash.app/4omkx1F.

M
Miata Gattling · 1 review · Verified · Experienced 2026-06-10 ·

Easy to use & I love the benefits

Reply from Cash App2026-06-11

Hello there, thank you so much for taking the time to post this kind review. We're very happy to hear that Cash App is easy to use. If there is anything we can ever assist you with, please don't hesitate to reach out to us here: https://help.cash.app/3QgVIHB.

S
Sarah Rendon美国 · 1 review · Verified · Experienced 2026-06-10 ·

Cash App is great I love paying with…

Cash App is great I love paying with Cash App it helps giving me an advance when I need it and easy to use

Reply from Cash App2026-06-10

Thank you for providing this high praise, Sarah. It is amazing to see that you are loving Cash App. If there is anything we can ever assist you with, please let us know: https://help.cash.app/49NRpue.

J
Jenny Ryan · 1 review · Experienced 2026-06-07 ·

Cash App Thieves

So, I have been using Cash App for a while now but just recently did I start having my paycheck deposited in there? I get paid once a month from disability. I asked them ahead of time. Is it trustworthy? Can I count on you guys not to make mistakes and if you do make mistakes will you fix them and of course I got yes yes and yes that they’re loyal to their customers and those other stuff. Well, I also told them that I have a lump sum coming in like August or September of a very large amount six digits at least and to my Surprise. They were all happy about that. Yes you can do it. It doesn’t have there is no real limit to what you can deposit and they sent you the thing and I got excited about it and I thought finally a place that’s going back up what they say well two times now I have blocked DoorDash on my Cash app I unlock it and I unlock I unblocked Dash DoorDash when I’m ordering and the last two times that I have ordered from DoorDash and used my Cash app card to pay for it. There has been a problem to wear. Cash App took my account negative. Well this last time I had $17 balance on there plus I had $25 overdraft that I could use my my purchase was $22.48 somehow cash app decided to use up all my overdraft protection plus my $17 plus put me $36 in the hole then when I ask them to explain this, the other person, the guy was ignorant to me and when I told him he was wrong, he says well pardon me, and then he says he investigated it and gave me the best possible resolution, which was to do nothing. I have proof that that is not what it was to be I have proved that there’s nothing on there that would take me $60 at total. I have proof like nothing on my activity even shows it it shows the $22 Cash App charge. I mean DoorDash charge plus it chose an extra two extra 499 charges when the 499 was included in the $22 because part of that was a tip and they are just raking the money in stealing from their customers. They don’t wanna give you an honest review investigation or whatever and then I asked today to give me the legal department and basically got told to go shove it so I will be filing charges against Cash App in the morning. I have a lawyer and I let the oh my gosh I’m sorry I’m very upset but I let the lawyer know my lawyer know that I wanna press charges against Cash App so if anybody else out there has the same type of problem, get my name off of here and or hit me up on here and I will contact you because I got a funny feeling it’s gonna be another class action lawsuit against them.

Reply from Cash App2026-06-09

Thanks for the feedback, Jenny, we can assure you that Cash App will never steal from our customers. Keeping accounts secure and the app safe is a top priority to us. That being said, we'd like to better understand the issue you're experiencing with your funds. Please contact us through any of the available options here: https://help.cash.app/4g9tdGj.

W
Will Stokes · 1 review · Experienced 2026-06-08 ·

After having an account for 5+ years I…

After having an account for 5+ years I suddenly got a message saying my account was deactivated for violating their terms and conditions. I did not use the account for any activity that I normally have been using it for the past 5 years. Now I have deleted my account and hopefully removed my information from their servers.

Reply from Cash App2026-06-09

Hi Will, we understand that your account was deactivated and that these kinds of situations aren’t ideal. If you want more information about what might have happened, please review our Terms of Service: http://squ.re/1HSv2Ss however we can take a closer look into this with you tapping here: https://help.cash.app/3128

L
L G · 3 reviews · Experienced 2026-06-08 ·

Great app

Great app Always been a successful app

Reply from Cash App2026-06-08

Hey there, thank you for sharing this review! We’re glad the app meets your expectations. If you ever need assistance, we’ll be here to help at: https://help.cash.app/4ohdd7s.

A
Alex Stretch · 1 review · Experienced 2026-06-05 ·

I have used cash app for many years…

I have used cash app for many years now. And in the past few years started using their borrow and after pay programs. Haven't had any issues until yesterday when I large sum of money was taken from my account for a repayment I had planned to make it a later date. When I called to dispute this charge I was met with someone reading from a script offering only excuses and zero assistance. When I requested to be transferred to someone who would be able to assist me further instead of actually transferring me they hung up the call. When I called back requesting to speak to a supervisor I was once again met with rigmarole and excuses. I will never use their services again. And good luck to them getting money from me without my permission in the future

Reply from Cash App2026-06-07

This is not what we want you to go through, Alex! The satisfaction of our customers is our top priority, and we'd love the opportunity to change your mind about us. It's great that you've informed us of how we can make things better. Should you need any help, don't be afraid to reach out to us at this link: https://help.cash.app/3128.

T
Tyrone Patricks · 1 review · Experienced 2026-06-01 ·

Cashapp suspended my acct for no reason…

Cashapp suspended my acct for no reason of my own but for incompetence and lack of communication on their part. I strongly wouldn't recommend people to use cashapp. It is not a safe or secure platform. They will jam you up with your money.

Reply from Cash App2026-06-08

Hi Tyrone, this is not the experience we want you to have with the app. We understand how inconvenient it is to have your account suspended unexpectedly, especially when you didn't receive a clear reason. If you'd like more info, please review our Terms of Service: http://squ.re/cashapptos. Also for further assistance, please reach out to us here: http://help.cash.app/3128.

A
AY Nichols · 1 review · Experienced 2026-05-31 ·

Very disappointed in Cash App

Very disappointed in Cash App. Having used them for several years, I had a payment not show up to the recipient. Help Desk was not helpful, my money is gone, & the seller didn’t receive it. They seemed unconcerned, which further aggravated me.

Reply from Cash App2026-06-07

We understand that this is not the experience you want to have with Cash App. We know that you feel disappointed since you didn't receive the support you needed with this missing payment. Our team wants to look into this further and help clarify what happened: http://help.cash.app/3128.