Cash App (cash.app) has a 1.7 out of 5 rating on OK.one, based on 207 user reviews collected here. It is listed under Money & Insurance and its reputation is poor. 76% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews. Last updated 2026-08-10.
What people say
M
Michele · 6 reviews · Experienced 2026-05-29 ·
★★★★★
Ripped off by Cash APP
I have reached out several times and provided documentation that a transaction failed and I am being denied my money back. Cash App is a rip off. I will be reviewing them every where that I can!
They can clearly see that the $55 transaction never went through and they want to keep my money! Do not do business with this Sorry Company!
Reply from Cash App2026-06-06
Thank you for the feedback on this. We'd like to take a closer look at what's going on with your account. You can send our team a message here: https://help.cash.app/3128
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Peanut · 1 review · Experienced 2026-05-21 ·
★★★★★
I have had cashapp for sever years and…
I have had cashapp for sever years and my account got closed all of a sudden on May 21, 2026. Cashapp needs to do better with explaining why they choose to close an account. I even appealed it and it was a waste of time.
Reply from Cash App2026-06-05
Hi there, this is not the experience we want you to have with the app. We understand how inconvenient it is to have your account deactivated unexpectedly. If you'd like more info, please review our Terms of Service: http://squ.re/cashapptos. Also for further assistance, please reach out to us here: http://help.cash.app/3128.
Had several orders cancelled by the company, APPLE PAY charged me as well as CASH APP for each order. There was duplicate orders made. THEY DID NOT RETURN MY MONEY! $800 on about $400 worth of product. JUST ON THESE COUPLE OF ORDERS! Not to mention past orders. What’s going on AMAZON, CASH APP, and APPLE PAY? Sounds like an inside corporate job to me. Background checks? Customer service gives the run around. Go ask here check there come back and start all over again. Round and round and roundabout we go still lost is this dam rabbit hole. Twist and turns about at 421… time to QUIT! :)
Reply from Cash App2026-06-05
Hello Moira, we hear that you're experiencing problems involving canceled orders, duplicate charges, and funds that have not been returned as expected. We understand how important it is to have clarity regarding your transactions. We'd like to take a closer look at what happened, so please reach out to our team here: https://help.cash.app/4fXEg5u.
J
John Williams · 1 review · Experienced 2026-06-05 ·
★★★★★
Sheetz in Dunmore PA does not allow…
Sheetz in Dunmore PA does not allow cash transfers even though Cash app has it on its app. Do not go there! Its a waist of time! Time equals money! Or I could've been dealing with a moron. Either or I won't be trying to add paper cash on to my cash app their anymore! 0 stars on that one!
Reply from Cash App2026-06-06
Thanks for the feedback, John. If you ever have questions or need our help, please don't hesitate to reach out to us here: https://help.cash.app/4dUH9ml.
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Nicholas Wright · 1 review · Experienced 2026-06-05 ·
★★★★★
I need money for food
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shittosay · 5 reviews · Experienced 2026-05-31 ·
★★★★★
I am beyond furious with Cash App’s…
I am beyond furious with Cash App’s gross negligence in handling a $1,009 Bitcoin transaction. After completing the transfer, they falsely claimed a reversal—but now they refuse to provide any identifying details on where the funds went. I have been trapped in a Kafkaesque nightmare for three days—no answers, no transparency, just stolen money. This is a catastrophic failure of trust. I demand immediate restitution, and I will pursue every legal avenue until this is resolved."
Reply from Cash App2026-06-04
We understand the severity of having a transaction reversed and not having your money back, and we know this make you feel beyond furious. We'd like to do everything we can to help. Furthermore, we see you may not have received the assistance you were hoping for in the past, but we are happy to assist you from here. If there was anything wrong, we would be glad to look into it further. Please contact us, we're just a message away: https://help.cash.app/3128.
So I lost my card on May 16 and my new card was supposed to arrived on May 23rd but it never did and I called customer support on June 4th to see the status of my card and the representative told me that my card got lost in the mail… So I asked them if they can expedite my new card since the one that was supposed to arrive on May 23rd never got delivered.. The representative told me it will be an expedited fee for $15.00… I told the representative you cannot treat your customer like that because that’s very unfair for me not to have my card arrived on time but in my eyes everything to Cashapp is only business but doesn’t have a heart and all they want is your money!!!!!!! Like come on man I waited patiently 7-10 business days then another 2 weeks like do something for your value customer man smh… can’t wait to get me a bank account and stop being a value customer with CASHNOLUCKAPP 👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼….replying back to cashapp after naming me the wrong person name…My name is not MELISSA!!!! It’s SIMONE!!!! Get it right please like look at my email above you can clearly see it says SIMONE!!!!
Reply from Cash App2026-06-04
Hello, Melissa. Thank you for informing us of your issue with your lost in mail Cash App Card. We understand how inconvenient ordering a card and not receiving it on time can be. We are committed to making sure that you receive the assistance you require. We'd love for an opportunity to change your mind and resolve any issues you may have. Feel free to reach out to us here: https://help.cash.app/3128.
A
Alex Conor · 2 reviews · Experienced 2026-05-20 ·
★★★★★
Cashapp knowing that ptcentertag is…
Cashapp knowing that ptcentertag is identified as a scamming company has refused to refund my $29.90 charge that I was illegally charged and another $43.18 charge 3 minutes after I was toldby scamming company was declined. No Cashapp paid it and after 1st review and appeal, they have REFUSED TO CREDIT MY $29.90! ILL NEVER USE CASHAPP AGAIN! IVE ALSO HAD ILLEGAL CHARGES APPEAR ON MY CARD FOR BUSINESSES THAT I HAD BLOCKED! TOTALLY UNPROFESSIONAL COMPANY. THEY ARE AS BAD AS THE SCAMMING COMPANIES NOW! WHERE DOES THIS SCAMMING BS END? WERE JUST GETTING RIPPED OFF! Now by the banks and CASHAPP! BUYER BEWARE!
Reply from Cash App2026-06-02
We understand how important it's for you to have your funds back, Alex, and we can certainly take a look here. We’d love to have someone on our team investigate further into this issue you are experiencing with these charges. Mind contacting us? Please feel free to reach out in-app or through any of our contact methods here: https://help.cash.app/3PZayT8.
T
Tony Little Marine Plumbing · 1 review · Experienced 2026-05-31 ·
★★★★★
Use at your own risk. No customer service
I’ve used Cash App for years and all of a sudden when a payment is sent to me the money never deposits into my account. No one but AI to talk to. This is how they make money. Steal 40$, an amount no one will go to court over. Do a couple hundred a day and your profit is done. So enjoy the money Cash App. Even 100$ most people aren’t going to have the time to fight. Customer service is non existent. I closed my account immediately. Of course Cash App responded on trust pilot with the offer of AI customer service. No text no phone call no email. They know how to reach me. Because they steal so often it’s hard to keep up. This is 2026, the technology exists to fix this. Cash App has no interest in fixing this. I’ve already spent two days of my time trying to fix it.
17 July 2026. Cash App has still
Not made this right.
Reply from Cash App2026-06-03
We know how important it's for you to have clarity about your funds, Tony, and ensuring our customers receive the support they need is a top priority for us. Having said that, we’d love to have someone on our team investigate further into this issue you are experiencing with this payment. Mind contacting us so we can take a closer look? Please reach us out, so we can have a second chance to provide support: https://help.cash.app/4dLRKzU.
In response to Cash Apps response:
My husband went to the help support page. This is where he was told to just have my aunt send another $40 which is crazy to even suggest this. If Cash App really wanted to fix this, then someone would call. After this happened, we both did research and realized this was not uncommon. Cash App could have easily fixed this if they had truly wanted/cared to fix it.
My aunt sent $40 to my husband's cash app. It never went to his account. When speaking with cash app, cash app stated just have her send another $40. How is this not stealing?
We had been satisfied with the app until this. Now we will never use the app again.
$40 may not seem like a lot of money to cash app, but this is a lot of money to many people.
Very disappointed with customer service.
Reply from Cash App2026-06-03
We understand how important your money is, Sandy, and we can assure you that Cash App will never steal from our customers. If the recipient is having trouble accessing those funds or account, please have them reach out to us directly via the app or our Help Center at (https://help.cash.app/4dLR4KS). Feel free to pass this info along. If you have further concerns or need our help, don't hesitate to reach out to us here: https://help.cash.app/4vqVe0u.
I tried to reopen my app they keep turning me down they have my account restricted for no reason I have should my id I did all my information what they ask me for and they still denied me so here is a one star review and I am going to report it to bbb thank you for not wasting more of my time I'll make sure I will tell of of my friends
Reply from Cash App2026-06-01
We totally understand how inconvenient it can be to have your account restricted, Donny. This is not the experience we want you to have. We want to ensure you get the assistance you need, and take a closer look at your account. You can find all the different ways to reach out here: https://help.cash.app/4ehUIw0
We’re not quite sure what you’re referring to, but we want to help you, Demitria. Feel free to contact us with all your questions through any of these channels: https://help.cash.app/4vkwwPt. Also, you can visit our Support Center and check our FAQ articles by going to https://help.cash.app/4vH3aLx.
J
Jason · 12 reviews · Experienced 2026-05-29 ·
★★★★★
Cash app is untrusted platform they…
Cash app is a messed up platform they lost 100$ of my money and support is the worse support ever I hate this platform they don't get there Customeri got a lot more to say just way to much I will take screenshots. And I liked them I used them normally aways wasted 1000 thru there app until they screwed me over..I been trying to get them back for over a month but dose no good
Reply from Cash App2026-06-01
We know this situation with these $100 is less than ideal, Jason, and you may not have received the assistance you were expecting in the past, but we'd like to do everything we can to help. Please write in and we'll investigate: https://help.cash.app/4akVTIG.
D
Deaux Gres · 3 reviews · Experienced 2026-05-04 ·
★★★★★
Mr. Jay
Initially, it was a matter of convenience, until scammers started to extract money from me. I reported the incident to CashApp, detailing the circumstances and the discovery of the fraud. Several weeks after I filed my claim, CashApp asserted that it had been submitted incorrectly. I was then instructed to refile it with the assistance of CashApp, which I did, providing uploaded evidence. That was two months ago, and there has been no progress. I am aware that the federal government has compelled CashApp to return a significant amount of money to consumers, yet they continue to overlook the seniors whose funds have been fraudulently taken. One should never place trust in CashApp to act appropriately.
Reply from Cash App2026-06-01
Hi there, we understand how unideal it is to experience issues with your dispute, and we're here to help. We'd like to take a closer look at what's going on with your account. You can send our team a message here: https://help.cash.app/4u9rbtc. Feel free to also contact us on social media. We're available from 5:00 am - 7:00 pm PT every day on X, @CashSupport and Facebook, @SquareCash.
Wow 😯😳😯😳😯😳 do y'all hear what's happening in the state organ no longer offer borrow for us on cash app wow wow wow that's bad 😭😭😭😭😭😭 do y'all hear do y'all hear....
Reply from Cash App2026-06-01
Hey Trtrenice, we understand how inconvenient it can be to be unable to borrow money in the app. This is not ideal. We want to ensure you get the assistance you need. Please allow us to take a look into this for you. You can find all the different ways to reach out here: https://help.cash.app/4e1Bk5f
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Shawn Malik · 10 reviews · Experienced 2026-05-22 ·
★★★★★
They wouldn't approve my cashapp debit…
They wouldn't approve my cashapp debit card for no reason. They didnt give a reason at all. Dont use cashapp, theyre support is terrible, first said they fixed the problem, made me do a lot of troubleshooting and just wasted my time in the end. They are terrible!
Reply from Cash App2026-05-30
Hi Shawn, this is not the experience we want you to have! We'd love for an opportunity to change your mind and resolve any issues you may have. Feel free to reach out to us here: https://help.cash.app/3128
J
James Jackson · 1 review · Experienced 2026-05-29 ·
★★★★★
I would like to give a good shout out…
I would like to give a good shout out for a person on the Cash app. I'm not going to say their name but she helped me find a problem I thought I was being scammed where actually was my fault to begin with So Nielle this is for you!!! Thank You so very much for your knowledge & for your help! You were the only person who told me what was wrong with my cash app!!!
Thank You so very much for the time you started our chat. It's a blessing in disguise!!!!
Thank You for your time and putting up with me!!!!!
Welderjim
Reply from Cash App2026-05-30
Thank you so much for your positive review, James! We're happy to know that you find Cash App convenient and easy to use. If you have any questions or need any assistance, please don't hesitate to reach out through any of these channels: https://help.cash.app/3128.
Very “valuable” acquisition to be helped in monetary transactions guidance plus a few other opportunities for leveraging your economic stability.
Reply from Cash App2026-05-30
We're very happy to know you're enjoying Cash App, Roberto. We appreciate your feedback, so we can keep giving you the best experiences! If you need us, you can find all the different ways to contact us here: https://help.cash.app/3128.
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Lynn Bland · 2 reviews · Experienced 2026-05-15 ·
★★★★★
Ive used Cash App for 3-4 years
I e used Cash App for 3-4 years. Recently I got a notice that my account was suspended permanently. No explanation even after appeal. No prior issues at all. This makes no sense and causes the consumer to be lost for transferable services.
Reply from Cash App2026-05-30
This is not the experience we want you to have with Cash App, Lynn. We know that your account was closed and know the situation is not the best. If you'd like more info, please review our Terms of Service: squ.re/cashapptos. Also for further assistance, please reach out us here: http://help.cash.app/3128.