Cash App (cash.app) has a 1.7 out of 5 rating on OK.one, based on 207 user reviews collected here. It is listed under Money & Insurance and its reputation is poor. 76% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews. Last updated 2026-08-10.
cash app has been there when i need to make a quick transaction and has deals you can save with
Hi Michelle, we’re so glad to know you’re enjoying the app, and appreciate you for taking the time to leave this review! If you ever need assistance, we’ll be here to help at: https://help.cash.app/3128.
I've been with Cash App a while now and more than once I had a problem with Seller and needy Cash App to help me out. Accompanying, the company says there's selling something for 8 dollars i purchased one immediately. Check my cash app and seen that they charged me one time, thirty seven ninety five and again sixteen ninety five 4 something. That was supposed to cost eight dollars i emailed the company within 20 minutes to cancel the order. Get a refund they weren't doing that So I contacted Cash App with the evidence of doing that. And it denied my claim and let the let the claim let the billing go through. They never hook out for people. The whole reason I go with them is to have somebody back me up on my money. Well, they don't do that. And the customer service sucks.I would not recommend it company
Hi Jim, we hear that your experience with a merchant transaction and the outcome of your claim has been inconvenient for you. We understand how important it is to feel confident when reporting issues about charges and purchases. Please allow us to take a deeper look into your account and help clarify what happened. You can reach out to us directly at: https://help.cash.app/3QYL3BN.
They take my money when i tried to appeal or dispute it they’re saying I can’t when I never made the purchase
We understand how inconvenient it can be to have issues with this purchase you didn't make, Tristan. This is not ideal. We want to ensure you get the assistance you need. Please allow us to take a look into this for you. You can find all the different ways to reach out here: https://help.cash.app/4w6pjmz
I signed up for direct deposit cash app says that you get your funds 2 days early, but guess what it's not what you think, cash app interpretation of early is when the funds hit the cash app bank you have to wait 1 to 2 days after to recieve your money that's cash apps of getting paid early not before after, normally this type of early access means if your deposit is scheduled on the first of the month you should recieve your money days before the first , nope cash app doesn't do that false advertising if you ask me Also when you talk to customer service they repeat the same script dont know what is a corporate office number you are talking to agents that say anything to you just to get you off the phone im going back to my chase bank false advertising just look at the response they repeat the same thing no help
Hi Cynthia, we understand how inconvenient it can be to experience delays with your direct deposit. We'd like to take a closer look at what's going on with your account. You can send our team a message here: https://help.cash.app/4gxYmn4. Feel free to also contact us on social media. We're available from 5:00 am - 7:00 pm PT every day on X, @CashSupport and Facebook, @SquareCash.
If I could give a 0 I would. They deactivated my account talking about i violated the terms & conditions stating about me ordering something that has to do with serial activity & the only thing I bought was 2 vibrating belts that go around your waist, even after I appealed it they still say the same thing. They said they investigated, I don't know what kind of investigation they did. But they're lying & i hate they got this on me when it's not true, I even tried to email them a picture of what it was & it wouldn't take the email. I think they figure out who they give these cards to & discriminate against certain people because it's so many people I know that says there card has been deactivated for no reason & they just say forget it, but like a fool im still trying to fight it because I hate a damn liar. Yall will get your karma soon for how you do people.THANKS FOR NOTHING!!!!
Hi Jackie, we understand how important your account is to you and we're sorry to hear about this. Account closures can happen for a few reasons. You can learn more by checking out this article: https://help.cash.app/4xEGLAd. Please reach out if you’d like us to take a closer look: https://help.cash.app/4gFzPMS.
I wish they had a ZERO start for your review! Your customer service sucks! They are all from other countries! They lie to you, hang up on you, transfer you. They say anything just to make you go away! I talked with a supervisor today Griffin! I’m taking notes on names, time and dates because it all matters when it all comes out. I said I’m not going away until you resolve my fraud claim. So, get ready to keep hearing from me and I have friends in high places. So, you need to be doing something on this fraud case all the way back on 3/27/2026 and 3/28/2026! CashApp, you have a problem and you need to fix it. Customer service. You can help get your customers money back. You need to try harder before you are exposed and lose big in the end!!!
Hello Jim, we hear that your fraud claim and the support experience surrounding it have been inconvenient. We understand how important it is to receive clear communication and assistance when reporting unauthorized activity. We'd like to take a closer look at what happened, so please reach out to our team here: https://help.cash.app/4oGxIdO.
Customer Service is a fraud and refuses to help and will keep your money!!! Denied requests and appeals and they deny you any options for help or any other assistance. They allow your debit cards through their company to be hacked and have fraudulent charges on your account. No security. Kept getting changed from T-Mobile, I DONT HAVE ANY T-MOBILE ACCOUNTS associated to that card or account!! Money paid to the wrong account, the account that was closed because of the fruad charges and refused to credit it back to my active account so I CAN send that money to a more secure platform. Makes sense that they allow scammers in their system as they are SCAMMERS and probably the ones doing this themselves. Either way... Good luck with any issues you might have with them,they will take from you and deny you and YOU will be left in the dust. HEADS UP...They only allow you one appeal. So make it a good one, but save yourself the trouble. You're already DENIED.
Hi Jacob, we hear that unauthorized charges, account activity, and the appeal process have been disappointing. We understand how important it is to have confidence in your account's security and the support you receive. Please allow us to take a deeper look into your account and help clarify what happened. You can reach out to us directly at: https://help.cash.app/4w8iilj.
I have never seen anything so asinine in my life. Here's the proof that the scammer who is taking my money, was in pending status when I contacted Cash App because they are so lazy and they do not believe in supporting their customers. It shows here in this response that now they want me to contact the police and make a report.Because there are too lazy and stupid to beget behind their customers. Don't use cash app, they are thieves! I know you are looking for a different outcome, but we must clarify that we are unable to overturn the original decision or take any further action regarding this transaction. To ensure you have full visibility into why this conclusion was reached, we would like to firmly reiterate the key milestones of our review: 1. Transaction Details: The transaction of $695.44 with MAJED SALEM OMAR Establis processed on March 24, 2026, at 8:51 AM CST. 2. The Pending Status: When you initially reached out while the transaction was pending, it was held temporarily by the merchant. While we understand you requested that it not be processed, a pending authorization cannot be canceled by Cash App while active; it must either be completed or allowed to drop off by the merchant's payment network. In this instance, the merchant went ahead and completed the charge. 3. Dispute and Appeal Investigation: You formally disputed the transaction on April 3, 2026. Following a full investigation, the claim was denied on April 7, 2026, as the transaction details indicated it was authorized. You later appealed this decision on April 12, 2026, and after a secondary compliance review, the appeal was firmly denied on April 19, 2026. Because both the comprehensive investigation and the subsequent appeal verified the transaction as authorized under our network internal guidelines and policies, the decision is final and Cash App cannot issue a refund. We completely acknowledge your frustration with the timeline and the conflicting information you feel you received from support. We take this feedback seriously and are actively utilizing your experience to improve our internal training. Since no further financial actions can be taken by Cash App on this matter, we highly recommend continuing to work with local law enforcement on the police report you mentioned. We are fully prepared to cooperate with authorities and provide any necessary data they officially request to assist in their external investigation. Additionally, we encourage you to contact the merchant directly or follow the in-app steps previously provided to block this business from any future interactions. We appreciate your patience throughout this process, and we are truly sorry that we could not provide the specific resolution you were hoping for. Finally, I can confirm that the information previously provided is complete and accurate. Should you need further assistance from Cash App Support, you may contact us: a. In your app b. Call us at 1-800-969-1940. For more ways to contact Cash App Support, check out . Warmest Regards, Santiago Cash App Complaint Operations Team
We can assure you that Cash App will never steal from our customers, Crystal. We understand this situation with your dispute is less than ideal, and we'd like to take a look at your case to give you accurate information. Please write in again, and we'll take a look right away: https://help.cash.app/4ae8jSO.
To be honest they don't need any stars. I recently had an incident where a drug addict relative of mine stole my cash app card and used it and was able to get cash at the grocery store. I caught the transaction and immediately contacted cash app about it it was denied my appeal was denied my second appeal was denied I am a single parent of a 5 year old child why would I authorize someone to use my cash app account that makes no sense. I guess when you outsource the foreigners you can steal whatever type of money you want cash app is a bunch of thieves liars they didn't investigate anything. I think all of their operators should be American I can care less about the labor laws because the labor laws are b*******. This institution needs to be investigated who knows how many times they have stolen money from someone over the years I know they stole over $7,000 for my mother back in 2001 I know they also kept over $5,000 from one of my nieces in 2003. I know they stole $500 out of my dad's account in 2017. I know that they let someone take over $2,000 out of my daughter's mother's cash app. But mine was only $60 and some change. They continuously are saying that it's an authorized transaction when clearly it was not an authorized transaction. They put a supervisor in that was American to continue on with BS about an investigation that was never done how can you do an investigation in 10 minutes by looking at someone's transactions. Yes it was out of a neighborhood store a well-known chain grocery store but I was not there that day until I saw the transaction and then I went there and found my card at the store and later on found the relative and confronted him cash up says there's nothing they can do about it how am I supposed to feed my child who's going to tell her that someone stole her money. Thanks Cash app you're the freaking best at committing fraud telling lies and who knows what else or what other crimes you have committed.
We understand how important your money is, George, and we can assure you that Cash App will never steal from our customers. The safety of your information is extremely important to us, and we take a number of steps to keep your account secure. You can learn more here: http://squ.re/2br3syU. That being said, we'd like to take a look at your dispute and provide more details. Feel free to reach out to us here: https://help.cash.app/3SUgRZ5.
If I could give 0000 I would. I canceled a payment and they said 1-5 business days to get my money!!!! I talk to a rep and she said 10 days!! They are crooks!!!
Hi Pamela, we understand how important it is for you to get your funds as soon as possible, and we hear you haven't received the assistance you were expecting with your payment. For this reason, we kindly invite you to reach us here: https://help.cash.app/3128, that way we can take another look and help clarify what happened.
I tried contacting the support team once. The Cash App representative I spoke with behaved as if he was talking to a close friend rather than a customer. He was laughing and joking, and I could hear women in the background giggling as well. I ended up hanging up and decided not to call again.
Hey there, ensuring our customers receive the support they need is a top priority for us. Having said that, we're disappointed to hear the issue you've reached out about has yet to be resolved. We'll do everything we can to get this sorted out for you. Please contact us with a few more details here: https://help.cash.app/3QPYdB7.
My business lost it's lease. It was 4 months before I reopened. Cashapp closed my account for being closed for 4 months without any prior messages. They said file an appeal, it was denied. I just called & they acted like they could not find my account. DO NOT TRUST cashapp. I see a lot of accounts were closed & bad feedback given on trustpilot. AVOID cashapp
Hi Michael, we definitely understand how inconvenient it can be to have your account closed and how important it is for you to receive answers. Also, we hear you haven't received the assistance you were expecting, if you'd like more information, please review our Terms of Service: https://squ.re/cashapptos. We'd like to take a closer look. You can find the different ways to reach out here: http://help.cash.app/3128.
I paid a merchant via Cash App. I had been using the app to pay this particular merchant for years. This last payment was sent to said merchant, but the merchant never received it. I requested the support time to look into where the money went. They didn’t even attempt to find it. The decline to refund was after reviewing my dispute but making no attempt to find out where that $500 went. I never said I didn’t send it. I said it did not arrive. So, I’m not using this app and would suggest no one else uses it until and unless they do a better job at finding the ACTUAL cause of the glitches.
Ensuring our customers receive the support they need is a top priority for us. That being said, we're disappointed to hear you didn't receive the support you expected, Patricia. We'd love an opportunity to change your mind and investigate where this transaction went. Please reach out to us through the available options here: https://help.cash.app/3SySFvc.
Spent $500 to get green status only to get $10 overdraft amount.
Hello Jadakiss, we hear that your experience with Green Status benefits did not meet your expectations. We understand how important it is to receive value from account features and benefits. We'd like to take a closer look at what happened, so please reach out to our team here: https://help.cash.app/3Q4QHlF.
An employee with cash app missed with my card no I have to suffer because their worker did not know what they were doing and I have talked to 3 people and all 3 showed they did not cre or give a damn...... We need another app like this that will care........ And I am a green statue customer........ Watch out for cash app will screw you and don't care
Hi Shelita, we hear that your experience involving your card and the assistance you received has been inconvenient. We understand how important it is to feel supported when questions about your account arise. Please send our team a message, so we can review what happened and make sure you're being supported properly: https://help.cash.app/44hIFsM.
Had somebody on cash app got some of my money even with the card locked when I try to tell them they I did not make a transaction or payment action Athey keep saying I did I think if I had Ny money left in there I I would take out before they do!!
Hello there, we understand your experience with unauthorized transactions and account security has been inconvenient. We know how important it is to receive support when reporting activity you don't recognize. We'd like to know more about what happened here. Mind sending our team a message, so we can make sure you are getting taken care of? http://help.cash.app/3128.
I used to have cashapp before till it was hacked i tried to make a new account but they can't help me out because my social security is verified on my old account smh.
Hi there, ensuring our customers receive the support they need is a top priority for us. Mind sending our team a message, so we can make sure you are getting taken care of? https://help.cash.app/3128.
Live cashapp helps to send money to family and friends
Hello there, thank you so much for sharing this review. We're very happy to hear that Cash App helps you to send funds to your family and friends. If there is anything we can ever assist you with, please don't hesitate to reach out to us here: https://help.cash.app/3SeEvPR.
These are scammers. I bought a prepaidcard for Visa and these bastards linked to me and opened an account frauding me thinking I was supplying my credit card not opening an account with them. Crooks.
We can assure you that Cash App is not a scam, Linda. We prioritize your account's safety and take a number of steps to make sure your account is protected. We'd like to better understand the issue you're experiencing. Please reach out to us with more details through the available options here: https://help.cash.app/3SINBEz.
You can get scammed easily and with no help or support from the cash app assistance. Of course.None of their support will help you, but will help the scammers.You will not see any of your money.Reimbursed, it is a complete fraud and waste of time to use cash app
Hi Pamela, we understand how inconvenient being scammed can be. As a reminder, when a payment is completed, the funds are in possession of the recipient, and we are not able to refund or reverse it. We can investigate that account, though. Send us any screenshots and the $cashtag. You can contact us here: https://help.cash.app/3128. Check out this article to avoid scams in the future: https://help.cash.app/4vNy0BQ
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