Cash App (cash.app) has a 1.7 out of 5 rating on OK.one, based on 207 user reviews collected here. It is listed under Money & Insurance and its reputation is poor. 76% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews. Last updated 2026-08-10.
They told me i would get bitcoin returned to me if someone reversed the transaction and my money is now missing, support is excruciatingly bad
Reply from Cash App2026-08-09
Hi Tyler, we'd like to know more about the issue you're experiencing with your Bitcoin transaction, and ensuring our customers receive the support they need is a top priority for us. Our team wants to take a deeper look into this and help clarify what happened. Can you please get in touch with us? http://help.cash.app/3128.
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Jessica King · 1 review · Experienced 2026-08-08 ·
★★★★★
Cash app steals money
Cash app steals money. In network aims for green status is a lie!!! They will take your money.
Reply from Cash App2026-08-08
Hello Jessica, we hear your issues about your money and your experience with green status. We understand how important it is to feel confident when using the app. We'd like to take a closer look at what happened, so please reach out to our team here: https://help.cash.app/4wfExVW.
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Jared Maggs · 1 review · Experienced 2026-08-07 ·
★★★★★
Worst app ever
Went to a ATM try to take money out nothing came out cash app telling me I have to wait 45 days up to the worst app ever
Reply from Cash App2026-08-09
Hi Jared, we understand how inconvenient it can be this situation with your money, and this is not the experience we want for any of our customers. Our team wants to take a deeper look into this and check if there is any available info. Can you please get in touch with us? http://help.cash.app/3128.
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Mike Chacon · 1 review · Experienced 2026-08-07 ·
★★★★★
Banned me for no reason !!!!
I had been using Cash app for a while to receive payments from customers. I work in the buy sell and trade sports collectibles, and they deactivated my account saying that I violated their terms or something. I try to talk to somebody to see what I did wrong and nobody could come up with an answer they just keep telling me the same thing and then I will never be able to use my account. I use Venmo now and I’ve never had a problem with them. Wish I could find out what terms I violated? Anyways I wouldn’t bother using Cash App !! Venmo has been great !
Reply from Cash App2026-08-07
We definitely know that having your account closed is troubling, Mike. If you'd like more information about why this happened, please review our Terms of Service: https://squ.re/cashapptos, thank you for understanding. Feel free to reach out to us here as well if you have more questions: https://help.cash.app/3Sgg2tP
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Bobby Rohrer · 9 reviews · Experienced 2026-08-05 ·
★★★★★
Terrific Bank!!!
Cashapp has been great. I was out of work for a while and they were supportive and respectful. I would recommend them to anyone! Bobby Rohrer.
Reply from Cash App2026-08-06
We are so happy to hear that Cash App has been great, Bobby! Thank you for taking the time to leave us this wonderful feedback. If there is anything we can ever do to keep things running smoothly for you, we are just a message away: https://help.cash.app/4g0QAjV.
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Nelson Nichols · 1 review · Experienced 2026-08-02 ·
★★★★★
Unacceptable behavior on behalf of…
Unacceptable behavior on behalf of customer support and getting my dispute resolved. Shouldn't take this long to resolve a dispute and refund me my money that was taken. Need a resolution for my dispute ASAP and my money returned to my account. Never had a bad experience with cashapp until now. Keep getting the same response from customer service chatbot.
Reply from Cash App2026-08-06
We totally understand how troublesome it can be to have issues with your dispute and how important it is to get your money back, Nelson. This is not the experience we want you to have. We want to ensure you get the assistance you need, and take a closer look at what's going on. You can find all the different ways to reach out here: https://help.cash.app/45dcUBT
Cash App has been "reviewing" a pending transaction of a person to person payment I made 15 days ago. They say it went to their security/specialty department for further review and that I would receive an email within 2 days with further instructions. That was 15 days ago. I've called 4 times and was told the same thing each time. The online virtual assistant told me that after 14 days the money would be automatically refunded back to me but that did not happen yet. I cannot speak to any team managers or department supervisors which is very frustrating. I want my $100.00 refunded back to me as soon as possible but this seems to be a scam on cashapp's end. I will report them to BBB and Consumer Finance Corp. if I dont hear back from someone soon. I will not use cashapp for further transactions and I warn others to stay away as well. 😤
Reply from Cash App2026-08-07
We understand that this is not the experience you want to have with Cash App, Jessica. We’re glad to help. Could you please provide more details about this money matter with our team? Feel free to contact us so that we can investigate this issue ASAP: https://help.cash.app/4xll1Z0.
Took more money out of my son’s account and won’t give it back because the account was closed. Told them closed because you took money out for a membership I don’t have. Refuses to give funds back.
Reply from Cash App2026-08-05
Hi Michelle, we know it’s important for you to resolve this issue, however for privacy reasons, we're unable to share any account information to anyone other than the owner of the account, to move forward your son needs to reach out to us. We can be reached here: https://help.cash.app/4yYR3LX.
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louie · 8 reviews · Experienced 2026-07-01 ·
★★★★★
it's good
like it no worries
Reply from Cash App2026-08-05
It is nice to know you like the app, and we appreciate you taking the time to leave this review! If you need us, we’ll be here to assist you at: https://help.cash.app/3128.
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Emma Jessop美国 · 1 review · Experienced 2026-07-26 ·
★★★★★
AVOID this SCAM!
Someone I'd been talking to about a piano sent a request for money. The app warned me that is looked like a scam. I put my phone down, did some research and agreed it was a scam. I picked the phone up to push cancel instead of accepting. The app had locked and when I entered my code to access the app again, it said, "Sent Successfully". I asked for a refund since it was a system error. They refused. I appealed the decision, and they still refused. This app is a SCAM in and of itself. Please avoid!
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T Turner美国 · 1 review · Experienced 2026-07-31 ·
★★★★★
If it weren’t for the people in my life…
If it weren’t for the people in my life who use Cash App, I would never use it. I have had two separate Cash App accounts, and I’ve experienced issues with both.
I originally created my first account so I could receive funds from a court case in which someone had been ordered to pay me. Unfortunately, I made the mistake of linking the account to my primary checking account, and it quickly became a nightmare.
I discovered I was unable to cash out, which prompted me to review my banking information. That’s when I found that my routing and account numbers had been changed to a financial institution in another state. I immediately attempted to update the information, but I was unsuccessful. I then contacted Cash App because I believed my account had been compromised.
Although customer support could clearly see that my account was linked to a bank in Ohio—even though I am an Oklahoma resident who originally signed up using the routing number for my local financial institution—they insisted the information was correct. As a result, I had to ask the sender to cancel the payment because I had no way to access or transfer the funds through Cash App.
About a year later, I opened a separate checking account specifically for Cash App and now keep very little money in it. It’s inconvenient to transfer money from my primary account whenever someone needs to borrow money from me, but I didn’t feel I had much of a choice.
I didn’t have any problems with my second Cash App account until recently. Once again, I have gone back and forth with customer support, and once again, they have been of no help. This time, I am locked out of the identity verification process. I admit that I caused the initial issue, but I immediately contacted customer support to have the verification process reset. I provided all of the requested documentation, completed every troubleshooting step they asked of me, and yet, more than a week later, I am still locked out.
No one has been able to provide a clear answer other than telling me to “wait for it to reset,” but they cannot tell me how long that will take. In the meantime, my funds remain inaccessible. They have even requested additional information, which I promptly provided, but nothing has been resolved.
Based on my experiences, I cannot recommend Cash App under any circumstances. Beyond the technical issues, I found their customer support to be ineffective, poorly trained, and unable to resolve even straightforward account problems.
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Cathy美国 · 2 reviews · Experienced 2026-07-13 ·
★★★★★
ZERO CONSUMER PROTECTION ON A PAYMENT PLAN FROM ONE OF THEIR MERCHANTS
Zero consumer protection on payment plans for broken merchant items
I am extremely disappointed with Cash App’s complete lack of customer protection. I used their payment plan feature to purchase an item from an approved merchant. The item arrived with broken part that is welded to the body of a mobility scooter. Using it could potentially make the scooter unbalanced.
When I reached out to Cash App support for help with a dispute, they were completely useless. They refused to investigate or pause my payments, shifting 100% of the responsibility to the merchant. Their system offers zero buyer safety, even when using their official payment partners. Do not use their financing options unless you are willing to risk paying for broken garbage.
I made a mistake sending 25 dollars to a cash tag instead of venmo. The person received the money. Told me their cash app was messed up and they didn't get it. They lied to me from jump. Pocketed the money. And cash app denied my request for a refund. Even with photo correspondence where the person stated that cash app was at fault because he had not received the money on his end but he promised to repay the money several times. My experience was horrible. And my tip would be always double check because people will use any excuse to take advantage if the opportunity is presented. And cash app opened the door wide for them to do just that.
Reply from Cash App2026-08-03
We understand how inconvenient it is for you to have sent this payment to the wrong account, Mindy, and we can certainly take a look here. To prevent this in the future, verify the correct info of the person and double-check their $cashtag. Our team would be glad to take a second look at this with you, just write in here: https://help.cash.app/4yWutn8 - we’ll investigate right away.
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Diana美国 · 1 review · Experienced 2026-08-01 ·
★★★★★
I ordered a new card and while on phone…
I ordered a new card and while on phone with cash app. It was supposed to be a flex card. I was assured it was the flex card. When I received card and activated it. I found out it wasn't the flex card. It wasn't what I wanted or supposed to have ordered. I spoke to customer support and they said they ordered a new card and at no extra fee. I asked how come it's not showing one has been ordered. Will I got hung up on. Again another time on phone with customer service and they were looking up to see if order was made. Then I got hung up on. Again another time on phone with customer service. I was told no order was made and also found out I'd have to pay again for new card flex spend. Even though I already paid, but clearly received wrong card. I spoke to supervisor/ manager and she told me I would have to reorder new card. Pay again. There is no refund or anything for getting wrong card. There is always a fee no matter if customer service guides you through it and says you are good. The point is customer service will tell you whatever to get extra money off you. Have you order stuff you don't need and have you order stuff after that you do need. I was also laughed at by a customer rep. The customer service does not care if your in the right or anything. They do not handle business professionally and fix issues. Instead they will do all they can to drain your pockets.
Reply from Cash App2026-08-02
Hello Diana, thanks for the feedback around this. We understand you didn’t have a good experience when you sought out support, and ensuring our customers receive the support they need is a top priority for us. Having said that, we'd like to investigate further this issue you're referencing with your Cash App Card. Mind sending our team a message, so we can make sure you are getting taken care of? Please reach us out, so we can have another chance to provide support: https://help.cash.app/4fP7CRO.
Everyday money tools without unnecessary complexity
Cash App keeps everyday money tasks in one place, from instant person-to-person payments and direct deposit to a customizable Visa debit card. Real-time alerts, continuous fraud monitoring, and optional biometric or PIN protection add practical security without making the app difficult to use.
Reply from Cash App2026-07-31
Thank you for being part of the Cash family, Kilian, we appreciate your feedback. If there is anything we can ever do to keep things running smoothly for you, please find all the different ways to contact us here: https://help.cash.app/4h8vodT.
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Walter Humphrey美国 · 2 reviews · Experienced 2026-07-25 ·
★★★★★
I went to Cherokee NC on July 25th and…
I went to Cherokee NC on July 25th and 26th to have a little vacation with my family and I booked a room on booking.com at ECONOLODGE in cherokeethey had the room on there for 148.35 so I entered my info and card in to booking which then sent me a text tell me I had to pay a deposit when I got to property. So I was cool with that cause it said my card wouldn't be charged but yet 6 days later and I still have no clear answer on where,when and how of where my 148.35is at I KNOW WHERE IT AINT IN MY CASH APP ACCOUNT.
Reply from Cash App2026-07-31
Hi Walter, we understand how inconvenient this can be. We’d love to have someone on our team investigate for you. Mind contacting us, so we can take a closer look? You can get in contact here: https://help.cash.app/4wbFkY8.
I was trying to finish setting up my cash app profile and it kept giving errors so I gave up and forgot about it. Came back to it a few weeks later to try again and then received the following message.
"We reviewed your account and found activity that violates our Terms of Service.
As a result, your Cash App account will remain deactivated and you will no longer be able to use your account or its features. "
I appealed it and they just sent it again along with read our terms and policies and conditions. They accused me of suspicious activity Even though I've never even used the app or even finish setting it up with my banking information etc.
This is just stupid and makes no sense at all and there's no customer support so if you have a problem beware because they are not going to help you.
Cashapp is not to be trusted.
Reply from Cash App2026-07-30
Hey there. We know how important it's for you to have clarity about your account, and ensuring our customers receive the support they need is a top priority for us. Please note that account closures can happen for a few reasons. Visit https://help.cash.app/4fx8BHG to learn more about your options. If you have further concerns or need our help, please reach us out, so we can have a second chance to provide support: https://help.cash.app/3TkTybp.
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Karen美国 · 2 reviews · Experienced 2026-07-28 ·
★★★★★
I’ve found this to be very useful, however ……
I have had a great experience with CashApp! However a few questions remain.
1. Why is it able to only one linked bank account? This ties my hands at times.
2. After reading the review summary, I’m concerned about security. Wheee can I find more information on this?
Reply from Cash App2026-07-29
Thank you for taking the time to share this review, Karen. The safety of your information is a top priority to us, so we take a number of steps to make sure your account is secure. From verifying your identity, to using a secure login process, to offering you passcode and fingerprint technology, we work hard to protect you. You can learn more here: http://squ.re/2br3syU. That being said, if you have further concerns or need our help, you can always reach out through our contact options here: https://help.cash.app/4h4MKIM.
Don’t forget to take your psychiatric meds — with best regards, you loser / lol....
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Akas Asa印度 · 1 review · Experienced 2026-07-27 ·
★★★★★
This app excels in every key aspect
This app excels in every key aspect: effortless installation, an ergonomic and user‑friendly interface, intuitively placed sections, readily available customer support, and a smooth card‑linking process. Moreover, it offers full worldwide functionality, making it a reliable tool for international use.
Reply from Cash App2026-07-27
Thank you so much for your kind words, Akas! We're thrilled to hear you're enjoying Cash App and that you've had such a positive experience from setup to everyday use. Whenever you need support, our team is here and ready to help. You can reach us here: https://help.cash.app/3RxAZAa.
