Cash App (cash.app) has a 1.7 out of 5 rating on OK.one, based on 207 user reviews collected here. It is listed under Money & Insurance and its reputation is poor. 76% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews. Last updated 2026-08-10.
What people say
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Jimmy Munoz ll美国 · 1 review · Experienced 2026-07-26 ·
★★★★★
I got kicked off my account for no…
I got kicked off my account for no reason it said I violated terms and conditions but will not tell me what terms and conditions that I violated I opened my account and ever since I opened it they never let me access anything and I also have friends that are getting their money froze from their legit jobs and never being able to see their money again people need to be careful on this cash app because it seems like they're known to rip people off and never see thousands of dollars again
Reply from Cash App2026-07-27
Hi Jimmy, we understand how inconvenient it must be to have your account closed without clarity and then not find the support you were looking for. If you'd like more info, please review our Terms of Service: http://squ.re/cashapptos. Also for further assistance, please reach out to us here: http://help.cash.app/3128.
Took funds out of son’s account. The merchant never received it. They are not giving me my money back. I send supported documents that merchant did not receive money and called the BBB. Still trying to get money back.
Reply from Cash App2026-07-28
We hear you and understand how important these funds are, Michelle. Please allow us to take a closer look into this and further investigate. You can get in contact through the available options here: https://help.cash.app/3TlJCOQ. We'll be glad to help.
Cashapp closes people accounts accuse people of fraud and violating people and then tell you to appeal just to deny it again its annoying them they don't give you any explanations I feel like everyone should just all together stop using ca
Reply from Cash App2026-07-26
We understand how troublesome it can be to have your account closed, Misty. This is not the experience we want you to have. We want to ensure you get the assistance you need, and take a closer look at your account. You can find all the different ways to reach out here: https://help.cash.app/44QIK7f
First I’ve waited over two months for my dispute to be finalized and it’s still open and then when I try to submit more evidence that has recently been presented to me they play tf out of stupid and send me textbook answers to why my dispute is taking so long completely ignoring that I need to submit screenshots involved in my dispute! Been hung up on and conversations closed bc they just completely ignore what I’m saying after my dispute is finalized I’m done I just stick to my bank Cash App is too much wasted effort and energy
Reply from Cash App2026-07-27
Hello Brandi, we hear that your dispute has been open for longer than expected and that you haven't been able to submit the additional information you'd like to provide. We understand how important it is to have clear communication throughout the dispute process. We'd like to take a closer look at what happened, so please reach out to our team here: https://help.cash.app/4wtQaJQ.
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Charles Taylor美国 · 1 review · Experienced 2026-07-22 ·
★★★★★
If I could give Cash App negative stars…
If I could give Cash App negative stars I would. Do not use this app. Long story short I made two transactions at a gas pump and the pump did not work. They held $456 which was a hold of $226 twice And said I had to wait five days to get the money back. I called the merchant they said they are not holding any funds and they gave me a letter to give to cash app so they can release the funds. Cash app refused to even look at the letter. I asked to speak to a manager. He was even very unhelpful. Do not use this app.
Reply from Cash App2026-07-23
Hi Charles, since gas stations don’t know how much gas you’ll buy until after you finish pumping, they may pre authorize your card for a larger amount. We know how important your funds are. Our team would be glad to take a look at this with you, just write in here: https://help.cash.app/45oggBS - we’ll investigate right away.
Cash app sucks after 7 years of being a member they deactivated my account and wint give an explanation saying I went against their policy tried to dispute and they would not lift the deactivation nor give an explanation i did nothing wrong but send and receive money even hd set up partial direct deposit and they won't honor that im sick of them this was dead wrong don't trust them
Reply from Cash App2026-07-23
We understand how important your account is to you, and we're sorry to hear about this. Account closures can happen for a few reasons. Visit https://help.cash.app/4wvequU to learn more about your options. We're happy to help.
Someone took money from my account that I didn’t aurtherrise I don’t even no the person that did they got money out of my bank account also my bank review it an Sean the problem & ceredit it back Tony Acc but cash app denied the claim that I fueled with them $2000 that’s a lot of money what rip off. Take your money out of cash or you mite loose it👎🏻
Reply from Cash App2026-07-21
We know that unauthorized charges on your account can be inconvenient, and that you may not have received the assistance you were hoping for in the past, but we are happy to assist you from here. We'd love for an opportunity to change your mind and resolve any issues you may have. Feel free to reach out to us here: https://help.cash.app/3128.
If I could see a zero stars I would have put it .. I’ve the reasons to do that: today my wife sent $400 to a wrong person instead of me . A person we don’t know at all , her name just popped up .
We asked Cash up people to help us anyway or at least reach out to the person asking her to refund the amount .
No help , no reach out to the person .. we wanted to talk to the person they said no … kind of protecting the mistake to keep happening .
The bank told us .. we don’t cooperate with cash up , they have different guidelines compared to Venmo or zelle .
Now .. it’s our mistake that sure , but mistakes happen ! And that’s why banking systems created safety and protection protocols ..
dear readers … avoid cash up .. they will never protect you I case you need that .
Reply from Cash App2026-07-18
We understand you may not have received the assistance you were expecting and how inconvenient it can be when a payment doesn't go as planned, Kalyl. To prevent sending money to the wrong person in the future, we recommend taking the following precautions: Always double-check the recipient's information and verify the spelling of $cashtags before sending a payment. We'd like to take a closer look into this payment. Please have your wife contact us through the available options here: https://help.cash.app/4w6bDbr. We'd be glad to help.
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Mari JainthiQA · 1 review · Experienced 2026-07-16 ·
★★★★★
Quickly downloaded and installed the…
Quickly downloaded and installed the app; simple registration; the app runs smoothly; user-friendly interface; support helped me open and fund the account; usable worldwide; haven't found any downsides so far.
Reply from Cash App2026-07-17
Hi Mari, we are happy to know that you find Cash App simple, runs smoothly, user-friendly interface, and ensuring our customers receive the support they need is a top priority for us! We appreciate your feedback, so we can keep giving you the best experiences. If you need us, you can find all the different ways to contact us here: https://help.cash.app/3128.
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Bobby Digital美国 · 2 reviews · Experienced 2026-07-17 ·
★★★★★
Cashapp Broke My Kids Heart and Had No Remorse
I signed my children up on cashapps family account. They are 11. My son earned his first $8.95 and wanted to put it in his account. Cash app took his $8.95 and applied to a minor balance i owed on my account. I spoke with them and they told my son they would reverse it for him. It would be back in a couple minutes. He was ecstatic. Well now they are telling me sorry but were not giving it to him no matter what the other person said after investigating. I have screen shots of the whole conversation. $8.95 was so important to them that a little kids broken heart was not. They said that they didn't care , they didn't have kids so it doesn't bother them. I will post this whole conversation here if I can and all over Facebook. They broke his little heart. I made up for it for him. But Cash app is really going downhill letting a lot of people down. SMH
Reply from Cash App2026-07-17
Hi Bobby, this is not the experience we want you and your kids have with Cash App, and we hear you haven't received the assistance you were expecting. We'd love for an opportunity to change your mind and resolve any issues you may have. For this reason, we invite you to reach us here: https://help.cash.app/3128, that way we can take another look and address any situation you may be facing.
I have used cashapp for years and used all the features within it available to me. Suddenly today with no warning whatsoever my account was closed with no explanation. I used the account for personal use to send and receive money between family and friends. I signed up for direct deposit and everything. Was an "all in" user and now I can't do anything. Customer service was no help other then to say its being reviewed and will be 10 days.
Update: I have went to help and submitted an appeal but nothing has been done. My account is still closed and there are no options.
Reply from Cash App2026-07-16
Hi Amanda, we understand how important your account is to you, and we're sorry to hear about this. Account closures can happen for a few reasons. Visit https://help.cash.app/4gIUnUX to learn more about your options. We're happy to help.
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C Hope美国 · 5 reviews · Experienced 2026-05-31 ·
★★★★★
Never refunded money after I provided…
Never refunded money after I provided proof/documents of my account being compromised for over $600. There was 4 transactions I disputed & all if them done by the same person who stole my phone & used it to transfer funds from my account to their cashapp acct. Cashapp found 2 of the 4 were legitimate disputes & refunded the funds. But they were only a $25 & a $2 transfer. The $440 & the $150 transfers were not refunded & found to not be fraud. So they contradicted themselves by doing that because ALL 4 were exactly the same situation. I had a police report saying my phone was in someone else’s hands & that it wasn’t in mine. Cashapp doesn’t care about who they serve or about your money! They are just as bad as the person who made the illegal transfers. They both might as well stole my money! Please be smart & don’t trust Cashapp with your money!
Reply from Cash App2026-07-16
Hey there, this definitely isn’t what we strive for and hope that we can provide a better experience in the future. We'd be happy to investigate further if there's something amiss. We're always working to improve, and your feedback helps us to do so. Please reach out to us if there's anything else we can do: https://help.cash.app/4vwOiOY.
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joseph escano美国 · 6 reviews · Experienced 2026-06-18 ·
★★★★★
Cash denies claims by any means necessary
Worst experience ever, car was broken into and phone was stolen and thieves we're able to use my cash app. I made police report and turned it in also and within twenty minutes after submitting my disputes cash app said they investigated enough to close my account and then they denied every one of my claim, saying they were g fraudulent claims, when asked for evidence they used to come to their decision they never give it to me. Submitting the disputes is a headache they make it so hard and like to you that you can't dispute this or that but in reality you can. They just been told by courts about their handling of disputes but I guess they don't care because they still make it as difficult as they can to keep customers from filling disputes. Their to p priority is deny your claim by any means necessary. They lie to you and tell at you but tell you I if you interrupt them one more time they will hang up on you and if they can't give you the right answer they just ignore you and pretend something is wrong with the phone or they just hang up on you. This company is a joke lol what there response was, a listing of their terms and agreement which gives me no evidence why my dispute was denied, they need to be shut down
Reply from Cash App2026-07-16
Hello Joseph, we definitely understand how inconvenient it can be to have your account closed. You can learn more by checking out this article: https://help.cash.app/4ypJPAl. Please reach out if you’d like us to take a closer look: https://help.cash.app/3T4MsaO.
This company does not provide fraud protection and one day I woke up to see several ACH transactions by Cash App which to this date I am still waiting for CFPB to assist me with I never authorized ACH transactions but somehow someone did these and I was able to contact my bank to reverse some of these but my confidence in Cash App is zero now as these ACH tranasactions also overdrew my bank account and guess what Cash App wants me to pay for these transactions I will see what happens but not using Cash App anymore
Reply from Cash App2026-07-15
We understand how important your money is, Lucy, and we'd like to do everything we can to help. We’d love to have someone on our team investigate further into this issue you are experiencing with these ACH payments. Mind contacting us so we can take a closer look? Please feel free to reach out in-app or through any of our contact methods here: https://help.cash.app/4fjg5wi.
Cash App customer service is ridiculous. I did a dispute and told him that the money was sent to his old Cash app and he opened a new cash app and they denied it then I did the appeal and they still denied it so I’m out $800 because they wouldn’t help me at all. well, they answered my reply all right but they still can’t do anything for me so I’m out $800.
Reply from Cash App2026-07-16
Hi Sharon, ensuring our customers receive the support they need is a top priority for us. Having said that, we're disappointed to hear this dispute has yet to be resolved. We'll do everything we can to get this sorted out for you. Please contact us with a few more details here: https://help.cash.app/4w7GFj9.
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Barbara Baker美国 · 10 reviews · Experienced 2025-07-12 ·
★★★★★
Closed my account no explanation no one…
Closed my account no explanation no one will talk to me won't reopen. Screw cash app and all the rest
Reply from Cash App2026-07-13
Hi Barbara, we understand how inconvenient it must be to have your account closed without clarity and then not find the support you were looking for. If you'd like more info, please review our Terms of Service: http://squ.re/cashapptos. Also for further assistance, please reach out to us here: http://help.cash.app/3128.
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ashley美国 · 2 reviews · Experienced 2026-07-03 ·
★★★★★
Suppose to get the bonus bitcoin on any…
Suppose to get the bonus bitcoin on any payment received through Bitcoin ..... 1st time I got it the second time nothing contacted customer support and they couldn't even help me kept on for a week to get the same question Everytime I even sent screenshots of the issue and all and still no help
Reply from Cash App2026-07-13
Hey Ashley, we hear that you didn't receive the Bitcoin bonus you were expecting and that your support experience has been inconvenient. We understand how important it is to receive clear information. We'd like to take a closer look at what happened, so please reach out to our team here: https://help.cash.app/4f0L6Xb.
Cash app has charged me tripple the amount. Spoke with Kam Wilson who represents herself as the "highest entity at cashapp". When asking about how my dispute is going and she could not answer my question, I ask for someone who could. Her professional response was to hang up.
Reply from Cash App2026-07-13
Hi there, we understand your experience with your dispute and the support you received has been inconvenient. We know how important it is to have your questions addressed clearly. If you're open to it, send our team a message, so we can review what happened and make sure you're being supported properly: https://help.cash.app/3Th908a.
I wish I could give you 0 stars but I have to leave something to say something. I added money from two places this morning and the second place failed. The external bank sent the money and you guys didn't post it. I tried to explain this and I got transferred to a place that couldn't even help and I had to repeat myself and was still misunderstood. The second person had a stuttering issue which made things worse. Long story short, he hung up on me and my money is gone. Why have people working for this place who can speak English but doesn't comprehend it? Then there's no manager available for escalations. The last thing I want to hear is "I understand" when CLEARLY they don't. I hate having to call.
Reply from Cash App2026-07-11
Hi Aiysha, we hear you haven't received the assistance you were expecting with your transaction, and ensuring our customers receive the support they need is a top priority for us. For this reason, we invite you to reach us here: https://help.cash.app/3128, that way we can take another look and take a deep care of any situation that you may be facing with your failed transaction.
If i could give a zero stars I would, I was loving the borrow feature it really came in handy but I got hospitalized for over a month and was late paying it off, and for that one time of tardiness my borrow was suspended im assuming for good its been well over a year and I was only a month late. Im super frustrated and annoyed. Thinking bout closing it and entering into the lawsuit against them for there loan practices
Reply from Cash App2026-07-11
We understand your frustration with this Borrow issue, Theresa, our team wants to take a deeper look into this and help clarify what happened. Mind sending us a message, so we can make sure you are getting taken care of? Please feel free to reach out in-app or through any of our contact methods here: https://help.cash.app/4fuDmg1.
