Cash App (cash.app) has a 1.7 out of 5 rating on OK.one, based on 207 user reviews collected here. It is listed under Money & Insurance and its reputation is poor. 76% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews. Last updated 2026-08-10.
I am writing to express my frustration regarding a Cash App transaction that has been pending since June 21.
On that date, my mother sent $170 to a friend to help him purchase groceries. Since then, the payment has remained pending. We have contacted customer support multiple times through the app and exchanged numerous messages with the virtual support team, but the issue has still not been resolved.
In addition, I have called customer service three separate times. During the first call, my mother spoke with a Spanish-speaking representative. On the second call, I spoke with an English-speaking agent, but because the account is under my mother's name and she only speaks Spanish, the agent stated she could not assist me and simply transferred the call. I believe the situation could have been handled better. The agent could have transferred the call for authorization or connected us with the appropriate representative without requiring us to start the process over. The experience felt dismissive and unhelpful. My main concern is the excessive amount of time this transaction has been pending. How long should it reasonably take to either complete the payment to the recipient or return the funds to the sender? It has been well over two weeks, and we still have no resolution.
In today's financial system, even traditional banks typically process refunds within 3 to 5 business days. I do not understand why Cash App has taken so long to either release or refund these funds.
I respectfully request that this matter be reviewed immediately and that the pending transaction be resolved as soon as possible. I would also appreciate a clear explanation for the delay and an estimated timeline for when this issue will be resolved.
Reply from Cash App2026-07-10
We understand you may not have received the assistance you were expecting, Soleima, and appreciate your feedback. If the recipient of these funds is having any trouble accessing that account, please have them reach out to us directly via the app or our Help Center at (https://help.cash.app/4vmEDuk). Feel free to pass this info along. If you have further concerns around this, let us know here: https://help.cash.app/4fsRFlg.
J
Janai D美国 · 4 reviews · Experienced 2026-06-21 ·
★★★★★
They won’t give me my account back and…
They won’t give me my account back and the denied my appeal even though I gave proof I’m sure they didn’t even look at .Support is telling me to make a new account but whats the point ?? Just give me my account back instead.
Update : messaged support and they were zero help per usual .
Reply from Cash App2026-07-10
Hi there, ensuring our customers receive the support they need is a top priority for us. Mind sending our team a message, so we can make sure you are getting taken care of? https://help.cash.app/3128.
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Jennifer Drager美国 · 1 review · Experienced 2026-07-09 ·
★★★★★
Shut down my account accusing me of…
Shut down my account accusing me of being a thief. How offending. Then in the next message they thanked me for being a green customer. What a joke! Customer service is rude and lies to you. I have never been so poorly treated by a company that appreciates im a customer. Horrible experience
Reply from Cash App2026-07-10
Hi there, ensuring our customers receive the support they need is a top priority for us. Mind sending our team a message, so we can make sure you are getting taken care of? https://help.cash.app/3128.
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DOGSHIT SUPPORT CASHAPP美国 · 1 review · Experienced 2026-07-10 ·
★★★★★
SPONSOR SHITTY SUPPORT
ABSOLUTE DOGSHIT APP I CANNOT REMOVE A SPONSOR BECAUSE I CANT GET AHOLD OF THEM, ABSOLUTE SHIT OF A COMPANY
Reply from Cash App2026-07-11
Hello there, thanks for the feedback. Ensuring our customers receive the support they need is a top priority for us. Having said that, we'd like to better understand the issue you're experiencing with your account. Please feel free to reach out in-app or through any of our contact methods here: https://help.cash.app/4pgpRnr.
I have never contacted support at cash app and had any luck resolving anything They also talk over you when your trying to get something resolved and literally never make sure to do anything for the customer in any timely manner
Reply from Cash App2026-07-11
Hi Angela, ensuring our customers receive the support they need is a top priority for us, and we hear you haven't received the assistance you were expecting. For this reason, we invite you to reach us here: https://help.cash.app/3128, that way we can take another look and take a deep care of any situation that you may be facing with your Cash App account.
K
Kat L.美国 · 2 reviews · Experienced 2026-07-08 ·
★★★★★
I was a day one cashapp user
I was a day one cashapp user. I personally saw many glitches, predatory practices, and horrible customer service. I have lost money that I will never see again thanks to the mistakes made by this application. The employees of cashapp even told me they feel the company is not working hard to reverse mistakes, while I was calling in asking for help. Very disappointed in my experience overall, I have since removed all assets and deleted my account.
Reply from Cash App2026-07-09
We understand you didn't have a good experience when you sought out support, Kat, and ensuring our customers receive the support they need is a top priority for us. We'd like to investigate further this issue you're referencing with your account. Mind sending our team a message, so we can make sure you are getting taken care of? Please reach us out, so we can have a second chance to provide support: https://help.cash.app/4wrAaHU.
TERRIBLE COMPANY - part of PayPal Mafia and follows the same path of insane customer experience. From using screen shares to copy your apps and data to putting transfers on hold without prior notifications.
Reply from Cash App2026-07-09
Hello Fiber, we hear that your experience with transfers and account security has not met your expectations. We understand how important it is to have confidence in how your account is handled. We'd like to know more about what happened here. Mind sending our team a message, so we can make sure you are getting taken care of? https://help.cash.app/4f4TN1h.
So not use for any business account they will close your account without any warning mine they said for gambling, but as a woman who takes care of her kids and works 40 to 50 hours a week, I have no time or no desire to do that so they close my account and put a delay on my payments for my business I would never recommend using Cash app for anything but sending and receiving money. I would never have any deposits put in Cash App
Reply from Cash App2026-07-10
We know that experiencing an account closure is never ideal, Carrie, and we'd like to do everything we can to help. Account closures can happen for a few reasons. Visit https://help.cash.app/4pgQYyU to learn more about your options. If you have further concerns around this, please don't hesitate to reach out to us here: https://help.cash.app/3QQXBLH.
K
Kathryn美国 · 1 review · Experienced 2026-07-07 ·
★★★★★
DO NOT USE CASH APP
I had cashapp for five years. Everyone knows that most vendors take cashapp and many people are relying on it to transfer money. I used it to collect donations for dance events, collecting rent from renters and sending money to pay mowers and house sitters. Logged in yesterday and it’s been unceremoniously closed. When you call, the idiots on the telephone are very cheerful in letting you know they can’t tell you WHY it’s been closed but that you’ve clearly violated SOMETHING to be shut down. They say they’ll contact you and all you get is a form letter email just saying YES you have violated their terms, no explanation of what term you violated, no info on this supposed ten day research they are SUPPOSED to do, just a form letter in 24 hours. Cashapp was nice when it worked but honestly to have any company lock you out of an account that is tethered to your bank without any reason or valid attempt to let you TALK to the “investigation team” is probably just running some kind of scam of their own. For this reason, I would not recommend it. It’s great when it works but they can and they WILL lock you out at the drop of a hat and will not and are not obligated to give you any explanation or attempt to redeem yourself. You’re accused, “found guilty” with no explanation and dismissed unceremoniously. Take your money and your business elsewhere!
In reply to this silly Cash App message which is just another form letter, I did reach out to Cash App and they had no answers and no help. Find another form reply to send so you appear helpful and full of answers when you’re not.
Reply from Cash App2026-07-10
We understand you didn't receive the assistance you were expecting, Kathryn, and ensuring our customers receive the support they need is a top priority for us. Please note that account closures can happen for a few reasons. Visit https://help.cash.app/4pbsrv2 to learn more about your options. If you have further concerns or need our help, feel free to reach out in-app or through one of our contact methods here: https://help.cash.app/4bCOvcm.
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Alfredo美国 · 8 reviews · Experienced 2026-07-07 ·
★★★★★
Cashapp got my $370 back!
Had a $370 problem with Temu vendor.
They would not cooperate but cashapp came through for me.
They said give us 10 days but on the 5th day my bank account got all the money back.
Thank-you Cashapp !
Alfredo
Reply from Cash App2026-07-09
Ensuring our customers receive the support they need is a top priority for us, Alfredo. Having said that, we're disappointed to hear you had this experience. We'll do everything we can to get your concerns sorted out for you. Please contact us if you ever run into issues: https://help.cash.app/4vhVoHj
J
Jennifer美国 · 1 review · Experienced 2026-07-01 ·
★★★★★
Awful Customer Care
There customer service is terrible & they do not help you with issues at all. Easily hacked/scammed, & just forget about even trying to get your money back.
I'm deleting my account & will just use zelle through my bank from now on.
Reply from Cash App2026-07-06
Hi Jennifer, thank you for taking the time to provide us with this feedback regarding your experience with our support team. Ensuring our customers receive the support they need is a top priority for us, and we'd love for an opportunity to change your mind and resolve any issues you may have. Mind reaching out to us, so we can make sure you are getting taken care of? You can get in contact here: https://help.cash.app/4aDJtMs.
OUR founding fathers would have been very pleased of Company's just like this. There is simply just too much to say to advocate for this App. Keep all of your eggs in one basket and keep CaSh APp as the basket. Their lending rates and other fees are simply crushing what their competitors offer. They're so low I honestly don't see how they make any money.
Reply from Cash App2026-07-06
We are so happy to hear that you're pleased with the app, Gregory! Thank you for taking the time to leave us this wonderful feedback. If there is anything we can ever do to keep things running smoothly for you, we are just a message away: https://help.cash.app/4vSjDNk.
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Alicia 美国 · 3 reviews · Experienced 2026-07-01 ·
★★★★★
Cashapp is pisspoor on so many levels
Cashapp is pisspoor on so many levels. I've been trying for over 30days to get a refund from a business that says failed on her side. The merchant isn't helping me NaturallyComplete919 LLC (don't book her for anything) and said it was out of her hands. I've filed multiple disputes only for them to be denied. Cashapp sounds like my friends and I sitting in a room with no windows and gaslighting every one. Why and how are they still in business?
Reply from Cash App2026-07-06
We understand how troublesome it can be to be unable to get your funds back for these transactions, Alicia. This is not the experience we want you to have. We want to ensure you get the assistance you need. We'd like to check deeper into this to see what's happening. You can find all the different ways to reach out here: https://help.cash.app/4eOIqvI
I dont even wanna leave them 1 star. They are horrible. They let an unauthorized account link to my profile and when I sent myself money and it took forever to come I went and checked everything to make sure I did everything right and I noticed the card on my account was not the last 4 numbers of my card so I immediately called cash app and tryed to get my money back that was May 11th 2026 at 7:45am. I filed my 1st complaint and they told every lie to keep my money. I filed with the complaint dept. 1st then the CFRB, then the BBB, and every time they said they closed the case because the funds were handled properly. I was told that my bank that received the money had to track it and find it. How when they never sent it to my bank IT WASNT MY CARD! So just now I filed a police report and im going to the Texas Banking Commission to put Cash App in arbitration. THEY WILL STEAL YOUR MONEY THE MINUTE YOU ARE UNAWARE THAT THEY LET A UNAUTHORIZED ACCOUNT LINK TO YOUR PROFILE. THEY DO IT ALL THE TIME ASK GOOGLE HO Q MUCH THEY ALREADY STOLE FROM PEOPLE LIKE YOU AND ME. THEY ARE NOT GOING TO KEEP MY MONEY. I WILL FILE WITH EVERY SINGLE BUREAU AND BANK AND POLICE DEPARTMENT FROM HERE TO BLOCK INC. FRONT DOOR. THEY ARE SCANDALOUS AND FOR WHAT MY LITTLE CHANGE DONT MAKE SHIT TO THEM BUT IF YOU LOOK AT ALL THE PEOPLE THEY DO IT TO THEN YOU KNOW HOW THEY GOT MONEY. FROM STEALING FROM PEOPLE WHO ARE JUST TRYONG TO SURVIVE OUT HERE. I HOPE ALL OF THE PEOPLE THAT RUNS THAT COMPANY HAS TO WATCH THEIR PARENTS GROW OLD SLOWLY AND LOSE EVERYTHING THEY HAVE CUZ SOMEONE STOLED ALL THEIR MONEY AND YOU GO BROKE FROM BEING EVIL SO YOU CANT DO SHIT FOR THEM BUT WATCH THEM SUFFER UNIMAGINABLE PAIN THATS WHAT WILL REMIND YOU EVERYDAY THAT YOU WERE NOTHING BUT SATANS LITTLE TOY STEALING FROM PEOPLE WHO WORK 2 FULL TIME JOBS AND A PART TIME JOB SO MY KIDS DONT GROW UP LIKE YOUR THIEVING ASS
Reply from Cash App2026-07-04
We understand how important it's for you to have your funds back, Jeana, and we can assure you that Cash App will never steal from our customers. The safety of your information is extremely important to us, and we take a number of steps to keep your account secure. You can learn more here: http://squ.re/2br3syU. That being said, we'd love for another opportunity to change your mind about us. Please reach us out, so we can have a second chance to provide support: https://help.cash.app/4wuYMj8.
s
scott harris美国 · 4 reviews · Experienced 2026-07-02 ·
★★★★★
Just had another conversation with…
Just had another conversation with cashapp,i was told that bc it was longer than 60 days a new case would have to be open,just more lies and more of the run around,banks can't do anything because of their classification,so they can and will steal your money,lie about it,play games with you like their one rep who claimed he couldn't even find my account,and unless they feel charitable,your out of luck,use cashapp at your own peril
Reply from Cash App2026-07-03
This is not the experience we want you to have, Scott! Our customers' needs are our top priority, and we'd love the chance to change your mind and resolve any issues you may be experiencing. If you need any help, don't hesitate to contact us at this link: https://help.cash.app/3128.
Discriminatory, I purchased Bitcoin and I am unable to start trading because this company is looking for every excuse not to allow mw to do so, The issue: my name. The driver's license information has my two first names and last name. In my profile there is a section where I can change my name up to 2 times. I changed my name as it appears in the drivers license using their customer service staff. I received an email from them demanding the a lot of legal documents like they are such are government officials. I wonder if they have a discriminatory policy, it seems to me this situation is more discriminatory on their part.
Reply from Cash App2026-07-03
We understand that this is not the experience you want to have with us, Zulma and you find it discriminatory. If there is anything wrong, we would be happy to look into it further. Please contact us, we're just a message away: https://help.cash.app/3128.
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randy美国 · 7 reviews · Experienced 2026-06-09 ·
★★★★★
I know several people including me that…
I know several people including me that has had there account shut down for no reason an refused a reason why
Reply from Cash App2026-07-03
Hi Randy. We understand how important your account is to you, and we're sorry to hear about this. Account closures can happen for a few reasons. Visit https://help.cash.app/3QRC4Cy to learn more about your options. We're happy to help.
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Donald Whatley美国 · 2 reviews · Experienced 2026-07-01 ·
★★★★★
Making promises they don't keep
Just like Chime they reel you in making false promises that they don't keep. Cash App says "Spend $500 on your cash card and get Green status. Then you can borrow $500. A Green Lie. Due to the upcoming holiday I've been out all day buying food and having clothes. I've spent over $500 making sure my family enjoys the 4th of July. Now that I went over my budget thinking I could borrow $500 I've found that the whole thing was a lie. I'll be closing the account and real soon.
Reply from Cash App2026-07-02
Hi Donald, we hear that your experience with Green status and borrowing features has not met your expectations. We understand how important it is to have clear information about available account features. If you're open to it, send our team a message, so we can review what happened and make sure you're being supported properly: https://help.cash.app/3TdQ4Hm.
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Nat美国 · 1 review · Experienced 2026-06-28 ·
★★★★★
I used Cashapp for years had Green…
I used Cashapp for years had Green Status and was able to borrow up to 500$. I woke up day before yesterday to a deactivated account and a VoT notice. I started researching immediately to find what may have happened as it states I was flagged in the investing dept but was given no reason what or how I had violated said terms. I found that Cash App was using AI generative software to monitor their customers and would take action against said customers if AI flagged and reported you as they are not obligated to monitor thier systems but if the AI bots said you are doing some nefarious activity it must be so. The AI flags patterns though, patterns it deems to be risk of some sort. The problem in my case is I've only purchased at the most 3 stocks and resold them rather quickly just experimenting with investing. I've moved bitcoin between wallets and even been paid in bitcoin in rather small amounts but mostly just moved it in my wallets also in experimenting with investing and my returns are in the negative but that just means Im not all that good at investing . If Cashapp provided clear transparent reasons which Im not entirely certain the AI is providing the necessary data for its reason for action taken so cashapp just gives the catch all answer even after appeal that you VoTs. There might not be a exponentially large growing group of people experiencing very similar situations that I've been reading about and unfortunately a subject of now If appeals actually were appeals and not just a
regurgitation response one AI feeds another.
Reply from Cash App2026-07-01
Thanks for your review, Nathaniel. Due to regulations around stock investing we're unable to provide support here but feel free to reach out to us directly at help.cash.app/contact for further help. We’d be happy to assist you further.
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Mika Isaac美国 · 1 review · Experienced 2026-06-30 ·
★★★★★
I hate Cash App I wish they would just…
I hate Cash App I wish they would just take it off the App Store it’s keeping me from making one because my phone was stolen like this is the worst company ever 0/10 do not recommend Cash App to anyone neverrrrrrrr….
Reply from Cash App2026-07-01
We understand you need answers about why you're having trouble creating your account, Mika, and we'd like to better understand the situation, so we can help you. Please write in and we'll investigate: https://help.cash.app/4gPV4M3.
