Certified Training Institute (certifiedtraininginstitute.com) has a 4.0 out of 5 rating on OK.one, based on 27 user reviews collected here. It is listed under Home Services and its reputation is good. 74% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
That's so great to hear, John! Our customer service team works hard to provide the best support possible, so an A+ from you means a lot to us. Thank you for sharing your experience!
No customer support No returned phone calls Failure to report ceu,s in the time that you stated.
Thank you for bringing this to our attention, David. We escalated to the appropriate department. We have emailed you directly to assist further if you needed anything else.
Thank you, Stephen! We're so glad you found the lessons easy to follow. We put a lot of care into making our courses accessible and clear, so this feedback means a lot. We hope to see you again for your next training!
Despite the subject matter being a bit on the shallow side; the process was easy and convenient to clear.
Thank you for the honest feedback, Kenneth! We're glad the process was easy and convenient. We hear you on the depth of the content — input like yours helps us continue to improve. We hope to have you back for future training!
Easy to understand and very informative to me too!
Thank you, Tim! Easy to understand and informative is a combination we always aim for. Glad it hit the mark for you!
Thank you, Shandra! Our office staff works hard to make sure every learner feels supported, so this is wonderful to hear. We'll pass along the kind words — they'll love it!
It was just easy to use and has been a smooth experience.
Thank you, William! Easy to use and smooth — exactly what we strive for. Glad to hear it's been a great experience for you!
I love taking these courses, I wish there were more options for single CEU courses, as we take them monthly.
Thank you so much, Jeffery! We love having you as a monthly learner — that kind of consistent commitment to professional development is fantastic. We appreciate the suggestion about single CEU courses and will be sure to pass that along. Great feedback!
Thank you for the feedback, Donald. We're sorry to hear you encountered repeated course content — that's not the experience we want for you. We appreciate you letting us know, and we'll use this to review and improve our course catalog.
Great experience with CTI. Fast and convenient.
Thank you, James! We're so glad to hear you had a great experience with CTI — fast and convenient is exactly what we aim for. We truly appreciate your kind words and hope to serve you again in the future!
I thought the course was very helpful and very employee friendly and easy to follow.
Thank you, Delbert! We're so glad to hear the course was helpful and easy to follow. Making our training employee-friendly is something we care deeply about. We appreciate your feedback and your trust in Certified Training Institute!
The classes were good to me on course for doing good and safe job for me and my customers.
Thank you, Michael! We love hearing that the classes are helping you provide a safe and quality experience for your customers — that's exactly the kind of impact we hope to have. Appreciate your continued support!
It took a week to get my certificate. In other curses i have taken before, i getbthe certificate immediately.
Ernesto, we're very sorry to hear about the delay in receiving your certificate — we understand how important that is, especially when you're used to receiving it immediately. We thank you for your feedback and we will be sure to review and implement improvements.
All the classes are easy to follow. Been using them for years and never have an issue
Kevin, thank you for your continued loyalty — years of trust means so much to us! We're glad the classes have consistently been easy to follow and hassle-free. Looking forward to supporting your continuing education for many more years!
You never send the complete finished courses to the state I call several times and I asked to speak with a supervisor I never received a call. Now you said that I have to rport by myself when I bought the courses I was told that I dont have to worry to send because you will send the problem is that the state receive the information but it was not complete. And I never receive a call back from a supervisor no voicemail nothing do not try to cover your incompetence with excuses.
We're sorry for the frustration, Oscar. When a supervisor callback was requested, we did attempt to reach you and left a voicemail when there was no answer. Regarding course completion — we send Records of Attendance (ROA) to document your coursework, and students self-report directly to the state. If you still need assistance, please don't hesitate to reach out to us.
This was really great! Could do it at my own pace, at my own time. Didn’t have to stop work during the day to catch it on zoom.
Thank you so much, Tony! That flexibility to learn on your own schedule — without disrupting your workday — is exactly what we designed our courses for. We're so glad it worked perfectly for you. Thanks for choosing Certified Training Institute!
Bought a package thought it was 6 cat and 6 core got my credits from state and have 12 credits of one and zero of other. Wasted my time
We're sorry for the confusion, Michael. Our packages are labeled as 'Core Bundle,' which covers core credits specifically — we understand that can be easy to misread at checkout and we apologize for the inconvenience. If you have any additional questions or need further assistance, please don't hesitate to reach out to us directly and we'll be happy to help!
Pretty easy to find what I needed to keep my license active!! Cost was fair, exam was more user friendly than expected, THANK YOU for that!! Getting to a class physically isn’t always possible, this is great alternative!!
Thank you, Dee! We love the enthusiasm — and we agree, the exam experience matters a lot! We're glad you found the process easy and the pricing fair. Keeping your license active without the stress is exactly what we're here for. Thanks for choosing Certified Training Institute!
Thank you, Kevin! Prompt delivery is important to us — we know your time matters. We're glad everything came through quickly. Thanks for choosing Certified Training Institute!
Thank you, Nick! Easy process + great classes is a combination we're proud of. We appreciate you taking the time to share your experience with Certified Training Institute!
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