Chronomics (chronomics.com) has a 3.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is mixed. Opinions are polarized: 51% rate it 4 stars or higher while 39% give 1 star; The business has replied to 99% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-08-11.
What people say
P
Paul Barrett · 1 review ·
★★★★★
NO Refund
I paid for 2 lateral flo tests in November then I had to upgrade our tests to pcr and paid a further £50. My holiday was cancelled and I cancelled my tests. I received the 1st payment of £37.98. I am three months down the line repeatedly putting in a requests for the rest of my refund only to receive apologies then the next email says your request is closed. Their telephone number doesn’t even connect. You can’t speak to anyone I’m sure it’s a computer messaging back I am 83 years old and I need that £50 I would advise anyone do not use this company they will only take your money.
Reply from Chronomics2022-03-09
Hi Paul,
Thank you for taking the time to raise this review to us. We understand how important reviews are and how critical it is for customer service.
I am very sorry this happened to you. We do not wish to see anyone experience this.
I have sent you an email in order to gain additional information surrounding this problem. I can completely understand how you feel currently and I wish to hopefully help further.
The link supplied to you via the email will help me communicate with you further.
Stay safe and we look forward to hearing from you.
Kind Regards,
Natalie
Social Media Associate
N
Natalie Pervez · 4 reviews ·
★★★★★
They don’t get back to you!
They don’t get back to you!! I have emailed so many times now to ask how I can get a refund for unopened tests as the country in question changed their policy after us ordering them. You would expect a response either way but so far nothing ! So rude and lacking basic business and customer manners !! Do not use them!
Reply from Chronomics2022-03-10
Hi Natalie,
Thank you for taking the time to raise this review to us. We understand how important review's are and how critical it is for customer service.
I am very sorry this happened to you. We do not wish to see anyone experience issue's with our services.
We have sent you an email in order to gain additional information surrounding this problem. I can completely understand how you feel currently and I wish to hopefully help further.
We take these matters very seriously. We will be following up on this matter further to fully investigate why this happened. We have an excellent support team at hand to support you.
The link supplied to you via the email will help us communicate with you further.
Stay safe and we look forward to hearing from you.
Kind Regards,
Darren
Social Media Associate
W
Wwendy Mac · 10 reviews · Verified ·
★★★★★
Very efficient system
Very efficient system. Being an oldie I needed a bit of help to upload and print result. However I did feel that help was available by email if I had got stuck.
Reply from Chronomics2022-03-09
Hi Wendy,
Thank you for leaving us some lovely feedback!
We are delighted to hear that you were happy with our services.
Our intentions are to always give amazing service to our customers - we’ll be sure to pass on your kind feedback to the team!
Have a wonderful day!
All the best,
Natalie
Social Media Associate
L
Lara Tate · 1 review · Verified ·
★★★★★
The company declined to refund unused and unopened tests
I received my tests but did not need to use them as the rules for travel to France changed. Unfortunately Chronomics would not accept a return and give me a refund. 2 weeks had passed and therefore they were not obliged to refund me under UK statutes.
Their customer service was essentially automated but I did eventually receive a personal email response after a week or so of trying to contact them.
After 2 years working as a doctor in the NHS through the pandemic, it's quite galling to have to pay so much for some unused lateral flow tests.
Thought I would write a review just to share my experience.
Reply from Chronomics2022-03-09
Hi Lara,
Thank you for taking the time to raise this review to us. We understand how important reviews are and how critical it is for customer service.
I am very sorry this happened to you. We do not wish to see anyone experience this.
We have sent you an email in order to gain additional information surrounding this problem. I can completely understand how you feel currently and I wish to hopefully help further.
The link supplied to you via the email will help us communicate with you further.
Stay safe and we look forward to hearing from you.
Kind Regards,
Natalie
Social Media Associate
c
customer · 1 review · Verified ·
★★★★★
Came on time and testing and returning…
Came on time and testing and returning answer
Reply from Chronomics2022-03-09
Hi There,
Thank you for leaving us some feedback!
We are delighted to hear that you were happy with our services.
Our intentions are to always give amazing service to our customers - we’ll be sure to pass on your feedback to the team!
Have a wonderful day!
All the best,
Natalie
Social Media Associate
c
customer · 1 review · Verified ·
★★★★★
Why can’t I delete chromestics
Reply from Chronomics2022-03-09
Hi There,
Thank you for taking the time to leave us some feedback.
We understand how important reviews are and how critical it is for customer service.
I am very sorry to hear of the experience you have had so far.
Please feel free to drop me an email here: https://help.chronomics.com/contact-us and please put as the header FAO Natalie @ The Social Media Team and I will be happy to help you further.
We have an excellent support team at hand to help you further.
Stay safe and we look forward to hearing from you.
Kind regards,
Natalie
Social Media Associate
H
HelenG · 12 reviews · Verified ·
★★★★★
Timely and clear instructions
Reply from Chronomics2022-03-08
Hi Helen,
Thank you for leaving us some feedback!
We are delighted to hear that you were happy with our services.
Our intentions are to always give amazing service to our customers - we’ll be sure to pass on your kind feedback to the team!
Have a wonderful day!
All the best,
Natalie
Social Media Associate
B
Brenda Mccormick · 20 reviews · Verified ·
★★★★★
Prompt service.
Prompt service.
Easy test kit instructions to follow
Reply from Chronomics2022-03-08
Hi Brenda,
Thank you for leaving us some lovely feedback!
We are delighted to hear that you were happy with our services.
Our intentions are to always give amazing service to our customers - we’ll be sure to pass on your kind feedback to the team!
Have a wonderful day!
All the best,
Natalie
Social Media Associate
K
Kamil Gorka · 4 reviews ·
★★★★★
Help
I cant register my kit, it says Kit Id or order number could not be found?
Reply from Chronomics2022-03-08
Hi Kamil,
Thank you for taking the time to raise this review to us. We understand how important reviews are and how critical it is for customer service.
I have sent you an email in order to gain additional information surrounding this problem. I can completely understand how you feel currently and I wish to hopefully help further.
We have an excellent support team at hand to support you.
The link supplied to you via the email will help us communicate with you further.
Stay safe and we look forward to hearing from you.
Kind Regards,
Natalie
Social Media Associate
J
JONES · 6 reviews · Verified ·
★★★★★
I ordered covid test as required to…
I ordered covid test as required to "test to fly' to go skiing in Italy. As I was flying early Sunday morning I decided I should do the test Saturday evening. To be done online following instructions. When I came to open the test strip I was to enter the barcode on it. But I was told that the barcode had already been used!! I couldnt go on further due to this and realised that I couldnt continue further with the test. I realised I couldnt complete the test and gathered I couldnt go on holiday without a negative test. There was no way of contacting 'Chronomics' only by email which would not be monitored before after the weekend. My friend was meeting me in Italy and would e.d up going on a ski holiday alone. It's disgusting that a computer error meant I was unable to go on my holiday through no fault of my own. I was so stressed. This method does not allow for error and no available help. Disgraceful!
Reply from Chronomics2022-03-09
Hi Jones,
Thank you for taking the time to raise this review with us.
We understand how important review's are and how critical it is for customer service.
I am very sorry to hear of the experience you have had so far and we are currently investigating this issue further. We do not wish to see anyone experience this.
We have sent you an email in order to gain additional information surrounding this problem. I can completely understand how you feel currently and I wish to hopefully help further.
We take these matters very seriously. We will be following up on this matter further to fully investigate why this happened. We have an excellent support team at hand to support you.
The link supplied to you via the email will help us communicate with you further.
We are extremely sorry this had occurred causing more stress and I can assure you, this was never our intention, we will certainly strive to better our services for the future.
Stay safe and we look forward to hearing from you.
Kind Regards,
Ibukun
Social Media Associate
I
Iris Clark · 6 reviews · Verified ·
★★★★★
Easy, quick and good value for money
Easy process of ordering and tests arrived in good time. Instructions on how to conduct the tests were clear and uploading the result was easy.
Good value for money, would use again.
Reply from Chronomics2022-03-08
Hi Iris,
Thank you for leaving us some lovely feedback!
We are delighted to hear that you were happy with our services.
Our intentions are to always give amazing service to our customers - we’ll be sure to pass on your kind feedback to the team!
Have a wonderful day!
All the best,
Natalie
Social Media Associate
J
Jeff Baker · 28 reviews · Verified ·
★★★★★
Easy to use efficient service
Reply from Chronomics2022-03-08
Hi Jeff,
Thank you for leaving us some feedback!
We are delighted to hear that you were happy with our services.
Our intentions are to always give amazing service to our customers - we’ll be sure to pass on your kind feedback to the team!
Have a wonderful day!
All the best,
Natalie
Social Media Associate
j
john dridge · 7 reviews · Verified ·
★★★★★
Perfect service
Reply from Chronomics2022-03-08
Hi John,
Thank you for leaving us some lovely feedback!
We are delighted to hear that you were happy with our services.
Our intentions are to always give amazing service to our customers - we’ll be sure to pass on your kind feedback to the team!
Have a wonderful day!
All the best,
Natalie
Social Media Associate
Excellent, smooth process. Reasonable value and good customer service. Results almost instantly. Definitely recommended.
Reply from Chronomics2022-03-08
Hi Christopher,
Thank you for leaving us some lovely feedback!
We are delighted to hear that you were happy with our services.
Our intentions are to always give amazing service to our customers - we’ll be sure to pass on your kind feedback to the team!
Have a wonderful day!
All the best,
Natalie
Social Media Associate
s
shaun bannister · 18 reviews · Verified ·
★★★★★
this is like asking me to be a turkey…
this is like asking me to be a turkey voting for xmas ,having to pay £30 for tests that are free elsewhere or i cant travel. aside from the fact i have proof of 3 injections i still have to do this crap so what's the point of the jab if it doesn't override this? Why cant i uses a free test and show the result? its an utter rip off and companies like you vultures are making money out of misery im just so pleased that you will soon lose this money making scam
Reply from Chronomics2022-03-07
Hi
Thank you for taking the time to leave us some feedback.
We understand how important review's are and how critical it is for customer service.
I am very sorry to hear of the experience you have had so far.
If you have any ongoing concerns or issues please feel free to drop us an email here: https://help.chronomics.com/contact-us and please put as the header FAO Darren @ The Social Media Team and I will be happy to help you further.
We have an excellent support team at hand to help you further.
Stay safe and we look forward to hearing from you.
Kind regards,
Social Media Associate
Darren
P
PW · 408 reviews ·
★★★★★
I can't even contact you by email about…
I've just told you what the problem is! I can't even contact you by email about a general enquiry without an order number - that is just daft!
Reply from Chronomics2022-03-07
Hi there,
Thank you for your feedback.
I am sorry to hear about the issues you have experienced with our company.
I have reached out to you via email to gather some more information. We try to get back to all of our customer’s in a timely manner and we take all feedback very seriously.
Please let us know about the problem’s you have experienced. If there are any ongoing issues we will attempt to resolve this as soon as possible.
Kind Regards,
Ibukun
Social Media Associate
m
michael dobson · 6 reviews · Verified ·
★★★★★
Excellent service 👍
Reply from Chronomics2022-03-07
Hi,
I am very thankful that you took the time out of your day to give us a 5 Star Review! we at Chronomics are very grateful for this feedback.
We take all customer feedback positive & negative very seriously and we thank you for using us for your travel needs.
Please stay safe and we hope that you use our services again in the future when you travel.
Kind Regards,
Darren
Social Media Associate
M
Me · 2 reviews · Verified ·
★★★★★
Convenient to not have to go to a lab
Convenient to not have to go to a lab, but so HARD! The Website would NOT accept my Kit ID (exactly the same kit id worked on my phone, which was harder for me to do video with). To upload photo of results, I was told to go to chronomics.com, but that was not the place. I had to hunt for where to upload.
Reply from Chronomics2022-03-07
Hi
Thank you for taking the time to leave us some feedback.
We understand how important review's are and how critical it is for customer service.
I am very sorry to hear of the experience you have had so far.
If you have any ongoing concerns or issues please feel free to drop us an email here: https://help.chronomics.com/contact-us and please put as the header FAO Darren @ The Social Media Team and I will be happy to help you further.
We have an excellent support team at hand to help you further.
Stay safe and we look forward to hearing from you.
Kind regards,
Social Media Associate
Darren
c
customer · 2 reviews · Verified ·
★★★★★
SO easy
SO easy, and super quick result. Thank you
Reply from Chronomics2022-03-07
Dear Valued customer,
Thank you for taking the time to leave some feedback for us here at chronomics.
We highly appreciate your positive review and would like to thank you for using our services.
If there is anything else we can assist you with please feel free to contact us on:
https://help.chronomics.com/contact-us
Best Wishes,
Waleed
social media associate
N
Neil Wardell · 4 reviews · Verified ·
★★★★★
Delivered quickly
Delivered quickly, results sent even quicker! Brilliant service!
Reply from Chronomics2022-03-07
Hi,
I am very thankful that you took the time out of your day to give us a 5 Star Review! we at Chronomics are very grateful for this feedback.
We take all customer feedback positive & negative very seriously and we thank you for using us for your travel needs.
Please stay safe and we hope that you use our services again in the future when you travel.
Kind Regards,
Darren
Social Media Associate
