Chronomics (chronomics.com) has a 3.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is mixed. Opinions are polarized: 51% rate it 4 stars or higher while 39% give 1 star; The business has replied to 99% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-08-11.
What people say
D
Dee Copeland · 4 reviews ·
★★★★★
Pathetic
Pathetic, I had 2 kits that I returned for a refund due to the govt changing the rules and I no longer needed to do the tests. I returned using proof of postage at a cost of over £5 and heard nothing. When i questioned it I was told that kits had to be returned within 14 days of purchase for a refund, this is a bit hard when you are in the Caribbean and your test kit it thousands of miles away at home, So over £35 out of pocket, thanks very much, won't be using you again if i can help it.
Reply from Chronomics2022-03-16
Hi Dee,
Thank you for taking the time to leave us some feedback.
We understand how important review's are and how critical it is for customer service.
We are currently investigating this issue further. We have sent you an email asking for more information regarding this problem and how your refund can be processed immediately, if you could please come back to me as soon as possible I’d be more than happy to look into this for you.
If you have any ongoing concerns or issues please feel free to drop us an email here: https://help.chronomics.com/contact-us and please put as the header FAO Ibukun Social Media Team and we’d be happy to help you further.
Stay safe and we look forward to hearing from you.
Kind regards,
Ibukun
Social Media Associate
S
Susan · 5 reviews · Verified ·
★★★★★
Easy to order
Easy to order, good price, clear instructions
Reply from Chronomics2022-03-15
Dear Susan,
Thank you for taking the time to leave some feedback for us here at Chronomics.
We highly appreciate your positive review and would like to thank you for using our services.
If there is anything else we can assist you with please feel free to contact us on: https://help.chronomics.com/contact-us
Best Wishes,
Waleed
Social Media Associate
E
Emma Russell · 1 review ·
★★★★★
Avoid still waiting for a reply with…
Avoid still waiting for a reply with message I sent over 28 days ago I asked for a refund as tests no longer needed. I have 3 tests and I’m waiting for a reply as I want a refund 😡
Reply from Chronomics2022-04-20
Dear Emma,
Thank you for taking the time to leave us some valuable feedback and please accept our sincere apologies for the delay in coming back to you.
This unfortunate delay has been caused due to us experiencing some technical issues with one of our Trustpilot accounts, however this is now resolved and our accounts have been merged successfully.
I can assure you that your query is important to us and we will get this refund resolved for you as soon as possible.
We have sent you an email requesting more information regarding your details for this purchase using this we can contact you directly and sort out any ongoing refund issue you may have.
On behalf of everyone here at Chronomics we’d like to apologise for the negative experience you’ve had with our services.
Thank you for your time and we’ll look forward to speaking with you soon.
Best wishes,
Darren
Social Media Associate
M
Mr Barrett · 3 reviews · Verified ·
★★★★★
Tests arrived 4 days before we…
Tests arrived 4 days before we Travelled, easy to follow instructions and Prompt Letter of confirmation of Test results.
Reply from Chronomics2022-03-15
Dear Mr Barrett,
Thank you for taking the time to leave some feedback for us here at Chronomics.
We highly appreciate your positive review and would like to thank you for using our services.
If there is anything else we can assist you with please feel free to contact us on: https://help.chronomics.com/contact-us
Best Wishes,
Waleed
Social Media Associate
c
customer · 2 reviews · Verified ·
★★★★★
we never got the results back
Reply from Chronomics2022-03-13
Hi Quique,
Thank you for taking the time to leave us some feedback.
We understand how important review's are and how critical it is for customer service.
I am very sorry to hear of the experience you have had so far.
If you have any ongoing concerns or issues please feel free to drop us an email here: https://help.chronomics.com/contact-us and please put as the header FAO Darren @ The Social Media Team and I will be happy to help you further.
We have an excellent support team at hand to help you further.
Stay safe and we look forward to hearing from you.
Kind regards,
Social Media Associate
Darren
M
MRS B GIBBS · 13 reviews · Verified ·
★★★★★
Test arrived when advised very clear…good service
Test arrived when advised very clear instructions so test was easy to use and result received within minutes
Reply from Chronomics2022-03-14
Dear Valued Customer,
Thank you for taking the time to leave some feedback for us here at Chronomics.
We highly appreciate your positive review and would like to thank you for using our services.
If there is anything else we can assist you with please feel free to contact us on: https://help.chronomics.com/contact-us
Best Wishes,
Waleed
Social Media Associate
Y
Yvonne · 19 reviews · Verified ·
★★★★★
Very confusing!
Reply from Chronomics2022-03-13
Hi Yvonne,
Thank you for taking the time to leave us some feedback.
We understand how important review's are and how critical it is for customer service.
If you have any ongoing concerns or issues please feel free to drop us an email here: https://help.chronomics.com/contact-us and please put as the header FAO Darren @ The Social Media Team and I will be happy to help you further.
We have an excellent support team at hand to help you further.
Stay safe and we look forward to hearing from you.
Kind regards,
Social Media Associate
Darren
c
customer · 1 review · Verified ·
★★★★★
Two tests were sent in to Chronomics…
Two tests were sent in to Chronomics within the 72 hours deadline of travelling. The results of one test was sent back to us in time. But the second one did not come back for over 96 hours - totally useless as we were going on a cruise and needed the results within the 72 hours. Will be submitting a request for a refund of the test that didn't come in time.
Reply from Chronomics2022-03-12
Hi There,
Thank you for taking the time to leave us some feedback.
We understand how important review's are and how critical it is for customer service.
We are currently investigating this issue further. We have sent you an email asking for more information regarding this problem with your test and how your refund can be processed immediately, if you could please come back to me as soon as possible I’d be more than happy to look into this for you.
If you have any ongoing concerns or issues please feel free to drop us an email here: https://help.chronomics.com/contact-us and please put as the header FAO Ibukun Social Media Team and we’d be happy to help you further.
Stay safe and we look forward to hearing from you.
Kind regards,
Ibukun
Social Media Associate
N
Nadia De Almeida · 5 reviews · Verified ·
★★★★★
Great service and easy to use.
Reply from Chronomics2022-03-12
Hi Nadia,
Thank you for leaving us some lovely feedback!
We are delighted to hear that you were happy with our services.
Our intentions are to always give amazing service to our customers - we’ll be sure to pass on your kind feedback to the team!
Have a wonderful day!
All the best,
Natalie
Social Media Associate
M
Miss Harris · 8 reviews · Verified ·
★★★★★
Good communication
Never used a travel LFT before. Good communication. Arrived on time. Asked for kit to be sent earlier as worried about post. No issues with changing dispatch date. Clear instructions. Immediate fit to fly certificate. Would recommend.
Reply from Chronomics2022-03-11
Hi Harris,
Thank you for taking the time to leave us a review.
We are really pleased to hear you were happy with our services!
Sending lots of well wishes from all of us here at Chronomics.
Kind regards,
Ibukun
Social Media Associate
L
Lynn · 40 reviews · Verified ·
★★★★★
Really easy to use this service
Really easy to use this service, good simple instructions on how to use the test and upload the results.
Speedy responses.
Reply from Chronomics2022-03-11
Hi Lynn,
Thank you for taking the time to leave us a review.
We are really pleased to hear you were happy with our services!
Sending lots of well wishes from all of us here at Chronomics.
Kind regards,
Ibukun
Social Media Associate
S
Sally · 13 reviews · Verified ·
★★★★★
Quick and simple to do
Reply from Chronomics2022-03-11
Hi Sally,
Thank you for leaving us some feedback!
We are delighted to hear that you were happy with our services.
Our intentions are to always give amazing service to our customers - we’ll be sure to pass on your kind feedback to the team!
Have a wonderful day!
All the best,
Natalie
Social Media Associate
M
Mrs Samantha OLeary · 14 reviews · Verified ·
★★★★★
Highly recommended
Excellent service and easy to follow instructions with speedy results
Reply from Chronomics2022-03-10
Dear Valued Customer,
Thank you for taking the time to leave some feedback for us here at Chronomics.
We highly appreciate your positive review and would like to thank you for using our services.
If there is anything else we can assist you with please feel free to contact us on: https://help.chronomics.com/contact-us
Best Wishes,
Waleed
Social Media Associate
c
customer · 1 review · Verified ·
★★★★★
Never use Chronomics again!
Again for the second time of using Chronomics and paying money for the tests they did not complete on time and I had to drive to an emergency Covid Testing Clinic in another town to get and pay hundreds of pounds for another test!!
Reply from Chronomics2022-03-10
Hi There,
Thank you for taking the time to leave us some feedback.
We understand how important reviews are and how critical it is for customer service.
I am very sorry to hear of the experience you have had so far.
If you have any ongoing concerns or issues please feel free to drop us an email here: https://help.chronomics.com/contact-us and please put as the header FAO Natalie @ The Social Media Team and I will be happy to help you further.
We have an excellent support team at hand to help you further.
Stay safe and we look forward to hearing from you.
Kind regards,
Natalie
Social Media Asspciate
M
Mrs Audrey Marshall · 3 reviews ·
★★★★★
absolutely terrible service
Absolute terrible service, sent for a refund as unable to travel , was told our refund was closed. still waiting for my money back. just get ignored, avoid avoid.
Reply from Chronomics2022-04-20
Dear Mrs Audrey Marshall,
Thank you for taking the time to leave us some valuable feedback and please accept our sincere apologies for the delay in coming back to you.
This unfortunate delay has been caused due to us experiencing some technical issues with one of our Trustpilot accounts, however this is now resolved and our accounts have been merged successfully.
I can assure you that your query is important to us and we will get this refund resolved for you as soon as possible.
We have sent you an email requesting more information regarding your details for this purchase using this we can contact you directly and sort out any ongoing refund issue you may have.
On behalf of everyone here at Chronomics we’d like to apologise for the negative experience you’ve had with our services.
Thank you for your time and we’ll look forward to speaking with you soon.
Best wishes,
Darren
Social Media Associate
B
Ben Harries · 2 reviews ·
★★★★★
This is a follow up to my 1* review I…
This is a follow up to my 1* review I gave Chronomics a few weeks ago. I won't go in to the details again but I have spent months trying to get a refund for some tests we had to cancel. I was trying through the normal channel on the Chronomics portal . After writing my bad review on Trust Pilot I was immediately contacted by a social media assoc. The matter was resolved and refund given within 10 days. I'm happy to finally get my money back (minus a VAT charge) but I'm frustrated that it took many hours and dozens of frankly non sensical communications with the Chronomics customer support team to get to this point. So my advice to anyone struggling to get a refund or any other issue resolved is write a bad review. It worked for me (and I don't usually write reviews). Good luck!
Reply from Chronomics2022-04-20
Hi Ben,
Thank you for leaving us some lovely feedback.
We are delighted to hear that you were happy with our services.
Our intentions are to always give amazing service to our customers - we’ll be sure to pass on your kind feedback to the team.
If you need any further assistance, please don’t hesitate to contact our team via this link -
https://help.chronomics.com/contact-us
Thank you.
Kind regards,
Ibukun
Social Media Associate
p
paul dennis · 6 reviews ·
★★★★★
On two seperate occasions we had to…
On two seperate occasions we had to cancel the tests after we had booked them. Chronomics refunded our credit cards promptly.
Reply from Chronomics2022-03-10
Dear Valued Customer,
Thank you for taking the time to leave some feedback for us here at Chronomics.
We highly appreciate your positive review and would like to thank you for using our services.
If there is anything else we can assist you with please feel free to contact us on: https://help.chronomics.com/contact-us
Best Wishes,
Waleed
Social Media Associate
E
Emma Fox · 2 reviews ·
★★★★★
Avoid fit to fly PCR
I would strongly advise against using this for a PCR fit to fly test - only one of two results came back on time, and they just can’t guarantee that you’ll have your result within the window you need it. There’s also no number to call if you need help - Isabella was extremely helpful over email and really did all she could (hence an extra star), but there’s a limit to what you can achieve when you can’t speak to someone live. So ultimately, a lot of worrying, and a lot of time and expense spent on getting to the airport in time to take a test there. Shouldn’t really advertise a service that they can’t deliver on.
Reply from Chronomics2022-03-09
Hi Emma,
Thank you for your feedback.
I’m so sorry to hear you have had a negative experience with us.
We take these matters very seriously. We aim for all customers to receive their test results within 24-36 hours after reaching the lab. We are extremely sorry this has occurred causing more stress and unneeded anxiety.
We hope at the very least we can assist further and hopefully resolve this matter for you as we hate to see any of our customer’s upset and frustrated with our service.
I can assure you, this was never our intention, we will certainly strive to better our services for the future.
If you have any ongoing concerns or issues please feel free to drop us an email here: https://help.chronomics.com/contact-us and please put as the header FAO Ibukun Social Media Team and we’d be happy to help you further.
We have an excellent support team at hand to help you further.
If we do not hear back from you we just want to let you know we are sorry and wish you the very best.
Kind Regards,
Ibukun
Social Media Associate
c
customer · 2 reviews · Verified ·
★★★★★
Ordered 2 tests received 1
Ordered 2 fit to fly rapid antigen tests. Got an email saying it would arrive with courier between 4 and 5. Parcel came but with only 1 test inside. Not what you want before travelling. Caused a lot of unnecessary stress. Tried ringing chronomics but there customer service number is just a series of automated messages telling you to go online. It took 5 ways of contacting them, ringing, Facebook, 2 emails that bounced, filling a form in online. For them to eventually tell me it was coming the next day. Why send them in 2 different parcels on 2 different days? You know it's bad when there's actually a button on the website for missing tests. Order with randox instead, it's cheaper, they answer the phone.
Reply from Chronomics2022-03-09
Hi Ciara,
Thank you for taking the time to raise this review with us.
We understand how important review's are and how critical it is for customer service.
I am very sorry to hear of the experience you have had so far and we are currently investigating this issue further. We do not wish to see anyone experience this.
We have sent you an email in order to gain additional information surrounding this problem. I can completely understand how you feel currently and I wish to hopefully help further.
We take these matters very seriously. We will be following up on this matter further to fully investigate why this happened. We have an excellent support team at hand to support you.
The link supplied to you via the email will help us communicate with you further.
We are extremely sorry this had occurred causing more stress and I can assure you, this was never our intention, we will certainly strive to better our services for the future.
Stay safe and we look forward to hearing from you.
Kind Regards,
Ibukun
Social Media Associate
M
M W · 5 reviews ·
★★★★★
I ordered 2 fit to fly LF tests in…
Revised.
Further to my review below. Chronomics rectified the situation promptly. Hence the change of star rating. I would still say they need a better channel of communication. Maybe they will look at this in the future.
I ordered 2 fit to fly LF tests in February as required at the time to visit Italy. On 01/03/2022 the rules changed. As I was within the 14 day cooling off period, I cancelled my order on the Chronomics portal as advised by Chronomics. Much to my disappointment I find the tests are being delivered today!!! I have tried emailing, but the address you provide is not monitored, and by using your chat service, which is only automated, therefore, I have not been able to speak to a person. This is the most frustrating company to deal with!
Reply from Chronomics2022-03-09
Hi There,
Thank you for taking the time to raise this review to us. We understand how important reviews are and how critical it is for customer service.
I am very sorry this happened to you. We do not wish to see anyone experience this.
We have sent you an email in order to gain additional information surrounding this problem. I can completely understand how you feel currently and I wish to hopefully help further.
We take these matters very seriously. We will be following up on this matter further to fully investigate why this happened. We have an excellent support team at hand to support you.
The link supplied to you via the email will help us communicate with you further.
Stay safe and we look forward to hearing from you.
Kind Regards,
Natalie
Social Media Associate
