Great people
Great people, kind and caring, I’m not good with tech, I can’t even set the time on the microwave, but after emailing with Ryan, he helped me get it sorted, and got my results! Can’t thank them enough,
About Chronomics
Data updated- Website
- chronomics.com
- Category
- Construction & Manufacturing
- Location
- United States · London
- Status
- Unclaimed
- Last 12 months
- 1 review
- Replies to negative
- 99% (86/87)
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Is Chronomics legit?
Chronomics (chronomics.com) has a 3.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is mixed. Opinions are polarized: 51% rate it 4 stars or higher while 39% give 1 star; The business has replied to 99% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-08-11.
What people say
My experience with this company has…
My experience with this company has been disappointing to say the least. They say my test results are there to see, when I go to see the results, the link says sorry there is a problem. I then get told there isn't a problem by "customer service". They then say after more discussions there seems to be an issue, we will contact you when this is resolved, when asked how long that will be, I am told we can't give any time frame, so could be days could be weeks apparently. Also asked about cancelling/refund, and its the same, someone will be in touch, with the same outcome of, there is no time frame. So could be days or weeks to hear from someone. Customer service is poor, also phone line is even poorer, can't get through to anyone on there, just an automated service, that then cuts you off everytime without failure. I totally get issues can arise, but having no deadlines for anything, and making it impossible to contact via phone isnt great
Reply from Chronomics2022-09-18
Hi Graham, I hope you're well Thanks for taking the time to leave your feedback and I'm sorry that on this occasion our service didn't meet your expectations! I've looked into this for you and can see that Louise was able to provide you with what you needed. I trust all is well. However, should you need anything further just fill in the Contact Us form and we'll gladly help. https://help.chronomics.com/contact-us Feel free to include 'FAO Ryan S' and I'll personally handle your query. Take Care, Ryan S
Best company I think in this field
Best company I think in this field. Never had a problem
GO ELSEWHERE
Received the kit, followed instructions and went to post office with pre-labelled packet to return - NEITHER the barcode or QR code which was on the packet was recognised by Royal Mail so I ended up spending over £6 myself to return for next day before 1pm delivery (this is where I should’ve realised to be honest that I was being scammed!) anyway actually got an email today letting me know my results are in and to log in to my account - guess what? Unable to access any information regarding my so-called results as keeps popping up ‘oops something went wrong’ been doing it all day! I guess I’m never going to get my ‘results’ if they actually exist? Rip off company who never answer emails - avoid like the plague - am wondering if Emirates,tui and a couple of other large companies realise they are using their names as a trusted company? 🤔
Reply from Chronomics2022-09-16
Hi, Thank you for your feedback. I'm so sorry to hear about this, I can assure you I am here to help you. I have asked for more information regarding your order on an email, if you could come back to me with your details, I can get this looked into. Again, my deepest apologies for your experience and I'll look forward to hearing from you soon. Wishing you all the best. Kind regards, Deborah.
Very clear
Very clear, well organised and very pleasant staff
Excellent Help
With an urgent query regarding registering our tests, we received a very helpful reply within the hour
Useless company
Useless company. I cancelled my order immediately after paying £30 for 2 kits due to Tui saying they are not required. I've sent 45 emails and 7 chats and 8 phone calls. I'm not able to enter my account due to "wrong " password, so I have waited 3 hours to change my password, but not yet arrived !! . They just dont want to refund the money. AVOID AT ALL COST !!.
Reply from Chronomics2022-09-14
Hi Peter, Thank you for your feedback. I'm terribly sorry for any inconvenience caused with your order. I have got back to you via email as I am part of the customer resolutions team as well, I can assure you I am liaising with the relevant team as we speak regarding your refund request. I am going to send you another update in a moment regarding this. I can't thank you enough for your patience. If you need anything else, please don't hesitate to send me an email and I'd be more than happy to assist. Thank you so much. Wishing you all the best, Nicia Service Speicalist Lead
Service
Very efficient, quick service answered my questions the same day.
Although I have given 4 stars because…
Although I have given 4 stars because the response was quick I have noticed that they have taken payment for my tests but they do not send the test out till 5 days before you fly what if the are delayed or there is a strike and you don't get them in time if you pay for something you expect to get the product with in a few days
Excellent and quick response to query
Excellent and quick response to query. A good system. Thanks
testing
I was apprehensive when I first started the chronomics procedure but was very pleased by the easy to follow instructions provided all in all a very secure positive procedure
Pre cruise testing
Found it quick and easy. Well worth the money for peace of mind.
questions to ask
We asked why tests were not sent out after being ordered. and not just before departure.tests can not be used prior to this any way so why not send on purchase. this saves on worry re delivery. plus re upload photo of result, why does every one think that we all have mobiles and know how to upload photos etc.
Reply from Chronomics2022-09-10
Hi Clive, Thank you for your feedback. I'm so sorry to hear about this, and I want to assure you I am here to help with your questions, and I have sent you an email to help address your concerns, and resolve any issues promptly. I look forward to hearing from you soon. Wishing you all the best. Kind regards, Deborah.
First class response from Natalie…
First class response from Natalie explained everything to me
I’ve used Chronomics twice this year…
I’ve used Chronomics twice this year and bought 4 tests from them. I can’t fault them at all and have been extremely happy with the service I have received. Thank you Chronomics. I will definitely use you every time for my tests.
Louise Warren was extremely efficient…
Louise Warren was extremely efficient and dealt with my enquiry promptly
Quick response to question
Quick response to question, dealt with professionally
Reply from Chronomics2022-09-20
Hi Elaine, Thank you for your lovely feedback. We are delighted to hear of the great service you have received from our customer experience team. I will certainly pass this on! If you need anything else, please don't hesitate to get in touch and we'd be more than happy to help. We hope you have a wonderful week! Wishing you all the best. Kindest regards, Nicia Service Specialist Lead
Perhaps the best testing company I’ve…
Perhaps the best testing company I’ve found. Good price and excellent service from everyone I’ve contacted at the company. If you want reduced stress use this company.
Reply from Chronomics2022-09-02
Hi Alison, Thank you for your feedback. We are delighted to hear of the great service you have received from us! We hope you have a wonderful trip and if you need anything else, please don't hesitate to get in touch with the team. Kindest regards, Nicia Service Specialist Lead
Ordering test was very easy.
Ordering test was very easy. Confirmation email provided email address “support”if I had any queries, but when I used it I got a reply saying that mailbox was not regularly monitored. Disappointing. When I used the address “contact” email address got comprehensive information very promptly.
Reply from Chronomics2022-08-31
Hi LB, Thank you for your feedback. We are very glad to hear that ordering with us was easy for you and that you for the information you needed very promptly. If you need anything else, please don't hesitate to get in touch with the team. Wishing you all the best. Kind regards, Nicia Service Specialist Lead.
There is no easy explanation or human…
There is no easy explanation or human being to expain how to do a qr code scan then how to send it to Chronomics.
Reply from Chronomics2022-09-01
Hi Joanne, Thank you for your feedback. I'm so sorry to hear you struggled getting through to our team. I have requested more information about your experience and your order details. If you could come back to me when you can and I'd be happy to look into this for you. Again, my deepest apologies for any inconvenience caused. I'll look forward to speaking with you soon. Kindest regards, Nicia Service Specialist Lead