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Is Cigapilates legit?
Cigapilates (cigapilates.com) has a 2.5 out of 5 rating on OK.one, based on 13 user reviews collected here. It is listed under Beauty & Well-being and its reputation is poor. 62% of reviews are 1 star, a relatively high share; The business has replied to 75% of negative reviews; 5 of them were added in the last 12 months. Last updated 2026-10-24.
We ordered our equipments almost 5 months ago, they said it takes 4-6 weeks to ship them. It was more than 11.000 euro….
Communication became more and more difficult, at the end we got no answers to our questions , no official documents and feedback about shipping…
Our studio opening had to be 3 months ago, but without the equipments we couldn’t even open it, lost so much money and time because of it.
Now, We try to get our money back with the help of international lawyers and our bank, but now I want to warn everyone, don’t order anything from this company!!!
We were in Good faith, immediately sent every documents and money they asked for to have a smooth, clean process but they are scammers. Totally shocked…
DO NOT BUY!!! I placed an order on December 17 2025 and I received an email saying my machine was "overseas". It's MARCH & I have not received any further updates about my shipment. They are no longer responding to my inquiries via email and I tried calling but their phones do not work.
Do not buy from Ciga Pilates! I placed an order number 22008 on January 3rd, 2026 and I received shipping updates on January 16th stating that my order was shipped. They no longer respond to my inquiries as their support email account is no longer in use.
Reply from Cigapilates2026-02-05
We have shipped the order.
As stated on our product page, shipping typically takes 4-5 weeks.
I ordered a Pilates Reformer from Ciga Pilates, shipped from China to Germany. The stated delivery time was 4–6 weeks, and I received a 20% discount. Communication was good at first, then nothing for 8 weeks.
After I followed up, I was told the item was in transit. Later, after 10 weeks, I was informed that it is stuck in German customs with no clear delivery timeline.
As an alternative, I was offered to buy another reformer (different model, but in stock in Germany) at a discount, deliverable immediately, and recommended to resell it later when the original reformer would arrive. This felt highly unprofessional and questionable.
Overall, a very poor experience with bad communication and handling.
👉 I would strongly advise against buying from this company.
Reply from Cigapilates2026-02-03
Thank you for taking the time to share your experience.
We sincerely apologize for the delay and the frustration this situation caused.
Unfortunately, this shipment was subject to an unexpected customs inspection in Germany, which is outside of our direct control and caused a delay beyond the originally estimated delivery window. That said, we fully acknowledge that our communication during this period did not meet the standard we aim to provide, and for that we take full responsibility.
Regarding the alternative solution we proposed, our intention was to offer a temporary option so that you would not be left without equipment while waiting for the original order to clear customs. We understand, however, that this suggestion did not align with your expectations, and we regret that it came across as unprofessional.
We are actively reviewing our logistics communication process to ensure that customers receive timely, transparent updates, especially when external delays occur.
We truly appreciate your feedback, as it helps us improve. If you are open to it, we would welcome the opportunity to discuss a resolution directly and address your concerns properly.
— Ciga Pilates Team
We ordered 8 reformers and never got them. Was promised we would have them multiple times. Demanded tracking and they sent me a BOL. I contacted the shipping company and they ensured me this was fake and a scam. DO NOT ORDER FROM CIGAPILATES! We had to reverse charges to get our $$ back. And never received them.
Reply from Cigapilates2025-11-21
Thank you for your message. I completely understand your frustration regarding the delayed shipment, and I’m truly sorry for the inconvenience this situation has caused.
To clarify:
The delay was caused by an issue on our freight forwarder’s side, not because we intended to mislead you in any way.
As soon as we confirmed the shipping company could not deliver as scheduled, we processed a full refund to you immediately.
The BOL we provided was the one given to us by the freight forwarder, and we shared it in good faith. We absolutely do not engage in any type of scam.
We value transparency and have already taken action to avoid this type of logistic issue in the future. If there is anything else we can assist you with, or if you need documentation regarding your refund, I’m here to help.
Thank you again for your understanding.
Had to wait two or three weeks for delivery after ordering from the website, which felt longer than it should have. I was pretty annoyed about that wait time. On the plus side, it's not as noisy as I expected during use.
I ordered 3 sets of the V4 reformer for my studio, and after trying them out, I'm loving them! Shipping was quick and straightforward, which was great. So far, everything's working well.
Paid for a reformer/tower and got a their cheapest ladder barrel. They owe me $3,600 and never responded to my emails. Stay away from this company - cannot be trusted. And watch for their fake reviews and the different names they use on social media to bait you. ORDER No. (added after they denied my order) ＃23011006 and over 10 emails to supportATcigapilatesDOTcom from Jan 2024 - Oct 2024. No response except for the denial of an order on Trustpilot.
Reply from Cigapilates2024-10-19
False Evaluation! We never received an order message from you. Please provide us with your order number and date.
I purchased an aluminum reformer
I purchased an aluminum reformer. They told me that in a month it would be ready. After two months of waiting, they canceled my order and have never refunded my money. As an excuse they say that the factory has not paid them. It's been 3 months now. They are a scam, I have lost more than 3000 dollars, since it is a company located in China, I can't do anything. They are not from the USA, be very careful.
Reply from Cigapilates2024-10-19
False Evaluation! We never received an order message from you. Please provide us with your order number and date.
I honestly have my doubts about being in this industry for so long and not being very familiar with or having ever worked on any of your machines.
But finally I received it and the quality was beyond my expectation. What attracted me most was the responsive customer service and the price. Well, the quality is great and the functionality is perfect.
The Pilates equipment's quality and stability met my expectations. Its versatility has allowed me to diversify my practice. Although I faced some challenges during the assembly, the after-sales team responded promptly. Overall, my shopping experience was very satisfactory.
Conner patiently answered all my questions about the reformer. Although it took 1 week longer than expected, I finally received this wooden reformer and I am very satisfied with the quality and appearance of the device.
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