ClaimCompass (claimcompass.eu) has a 4.5 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Legal Services & Government and its reputation is excellent. 88% of reviews are 4 stars or higher and 8% are 1 star; The business has not yet replied to negative reviews; 1 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
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Regina Phalange英国 · 1 review · Experienced 2026-02-18 ·
★★★★★
Claim ID #205347
Claim ID #205347
We made the claim in July 2022 AND STILL HAVENT RECEIVED THE COMPENSATION! It’s a joke!
If you click on their website now it’s directing you to a different company. It’s clear this is a fraud.
We trusted this company to receive it faster (what a joke) and they are not even replying on emails. I made a review in 2024, they replied on my review here with an email for customer service and never came back to me when I tried again to contact. Pure scammers and they keep a fee which is ridiculous as at this point this is not a service you are providing, IT’S A SCAM.
AVOID THIS COMPANY JUST CLAIM YOUR COMPENSATION THROUGH THE AIRLINE, faster, easier and straight forward don’t trust this company.
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Alexander MollingerPT · 4 reviews · Experienced 2025-01-31 ·
★★★★★
Avoid
After 9 months, they reverted with an utterly nonsensical message that they were no longer willing to proceed with my claim. When I pressed them for more information, their response revealed that their initial message was a lie. Avoid this company.
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Katherine美国 · 1 review · Experienced 2024-11-19 ·
★★★★★
Great service
My flight had to make an unscheduled stop due to a staffing issue which caused my arrival time to be delayed by 4 hours. I honestly didn't expect to get any compensation but I thought I'd give ClaimCompass a try and was pleasantly surprised. After taking all my flight information they emailed to confirm that they were working on my case and a few weeks later I received about 75% back of the cost of my ticket.
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KV法国 · 7 reviews · Experienced 2025-01-03 ·
★★★★★
My claims was failed
They would only send requests to the airline but if the airline doesn’t want to respond, they do nothing. I was eligible for compensation by law but Turkish Airlines didn’t want to pay it, I spent one year exchanging emails with Claim Compass and in the end they didn’t do anything except sending inquiries to the airline and didn’t start any legal proceeding. Sending emails to airline I can do myself, no need for 20% commission ! The best part is even though I was never paid my claim they kept sending me reminders to pay their part of compensation !
Our flight was canceled in London for no reason and we were delayed 2 days. The airlines denied compensation at first. I hired Claim Compass and they were able to get me reimbursed for some of the expenses I incurred because of the delay. I really appreciate their hard work and highly recommend them!
Well done ClaimCompass! Very happy with the turnaround time, communication and overall service.
Thank you and Happy Holidays!
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PolinaBG · 1 review · Experienced 2023-12-20 ·
★★★★★
Takes time but they deliver!
Thank you for managing to get the compensation for my delayed flight! I tried to do it myself but was not successful, so if it wasn't for you, I definitely wouldn't have received anything!
My experience with Claim Compass was a pleasant one from the get-go. Not only was the process of filling in the claim easy and fast, but the team stayed in touch and provided status updates over the last two months. It all culminated yesterday with the compensation being deposit into my account. Thank you to the team at Claim Compass. I totally recommend them!
case:12hrs delay in Warsaw.
Firstly i have to send to the team huge thank you for finalising my case. To be honest i have never thought it can be successfully completed, well done guys. I have immediately resent your website to my sister as she has the same problem with an arline. Now she can trust you as well.
They have all my details and are authorized to claim on my behalf. However, they responded by stating that my case will be closed due to a lack of legal representation, which was their responsibility. I wouldn't trust this company, they pay some people, while choosing not to pay others.
Not very good... or rather they were pretty bad in the communication. In the end I gave up and filed my travel claim with another agency. The other agency managed to get the money paid and now ClaimCompass are claiming that they should have a commission... they did not nothing of value for me and still get paid...
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Anna P.西班牙 · 10 reviews · Experienced 2024-11-06 ·
★★★★★
Thank you ClaimCompass
Thank you ClaimCompass! It was very fast with you to get money from AirSerbia after 7-hours delay in Belgrade. It’s our second case with ClaimCompass, both positive 👍
