更新 - 通讯
更新： Classic Industries 在留下我的初步评论后联系了我，如下所示。我不得不说 Jecquelyn P. 是一位摇滚明星。她打电话处理了情况，订购了新零件，检查了盒子，然后立即发出了。我从 1 星变成了 4 星（只是因为之前的挫折）。我现在已经安装了转向箱，并准备好处理这个项目的更多零件。 原评论： 沟通太可怕了！我收到了一个用过的零件，并被告知将寄出替换零件，直到我联系客户服务人员后才进行进一步的沟通。然后我被告知已退款，但再次没有进一步沟通。我在邮件中收到了一张显示信用额的发票。电子邮件怎么样？如何让客户了解最新情况？
Hi Drew, We sincerely apologize for the lack of communication regarding your replacement part and refund. We understand how frustrating this experience has been, and we appreciate you bringing it to our attention. Your feedback is invaluable as we continue to improve our communication and customer service processes. We'd appreciate the opportunity to speak with you, gather more details about your experience, and work toward a resolution that provides the level of service you expect and deserve. We thank you for your patience and understanding. Karla Roman Customer Care Specialist