Classic Industries (classicindustries.com) has a 4.3 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 82% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 92% of negative reviews. Last updated 2026-08-10.
I ordered the wrong part from your company and your return desk provided a return label to ship the product back to you saving me time and money on the return process I have since ordered and received the correct part from classic industries and will be ordering many more parts from you in the near future to complete my restoration project can’t wait to send you the completed build pictures
fast ship...five star service...excellent communication
The only negative I had was that I could reach an actual live person and shipping was a little steep
Hi Linda, We appreciate your feedback regarding reaching us and the shipping cost. We are always working to improve our customer service and shipping options. We otherwise hope you were satisfied with your part. We value your business and look forward to your next order. Karla Roman Customer Care Specialist
You always have what I’m looking for at a great price.
Item described as is. Fast shipping and very responsive Customer Service.
Happy with everything I have ordered/received thus far .
I have always found products from classics industries to be of outstanding quality and prompt delivery. When I placed an order on June 26 the website indicated there were six in stock. I then got notification that the item was backordered. I still haven’t received my order as of July 22.
Hi Darrell, We appreciate you taking the time to share your experience with us. We understand your frustration regarding the backordered item and sincerely apologize for the inconvenience this has caused. Please know that we are working diligently to replenish our inventory, and once the part is back in stock, we will process and ship your order as quickly as possible. We appreciate your patience and thank you for your understanding. Karla Roman Customer Care Specialist
I have an item on back order and no idea if and when it will show up. To make matters worse today I received notification that my credit card had been charged by Classic Industries but I have no idea why except that I do know this order is in the background. This notification came from the credit card company and I still have heard NOTHING from CI. CI has a great catalog, great products but how accounts are managed needs improvement. I still am waiting to receive notice what the card charge was for and if the order is coming or what. The shipping dept is also a problem. I buy many parts from different suppliers. I would like to purchase more from CI because they have what I need very often. I however, only purchase from CI if I have NO other choice because they are so problematic to work with. CI is losing sales and I am not sure that they care.
Hi David, We sincerely apologize for the frustration and inconvenience you've experienced regarding your backordered item and the unexpected credit card charge. The charge was for the backordered part you had been waiting on. We're pleased to let you know that the part has arrived at our facility, is being prepared for shipment, and will be on its way to you soon. You should have also received an order confirmation email with your receipt and shipping update. We would appreciate the opportunity to discuss our fulfillment process and provide you with a more positive experience. Thank you for your patience and understanding throughout this process. Karla Roman Customer Care Specialist
It's hard to find one of these steering gear boxes that does not have 1/8 steering wheel of play.
Hi Mike, We appreciate you sharing your feedback. If you need further assistance with the installation of your rag joint please do not hesitate and reach out to us at 1.800.854.1280 We'd be more than happy to help! We appreciate your business and hope to continue to serve your automotive needs. Karla Roman Customer Care Specialist
was charged shipping and handling on items i never received
Hi Brent, We sincerely apologize for the inconvenience caused by the charges related to the undeliverable order. We hope our representative was able to clarify the situation and address your concerns. A full refund has been issued to your original form of payment. If there is anything further we can do to assist, please don't hesitate to contact us at 1-800-854-1280 or [email protected]. We appreciate your feedback and hope to earn your business again in the future. Karla Roman Customer Care Specialist
Received the brake hose as decribed in a timely manner and was of exellent quality and fitment.
I found the items I wanted in the web site. The ordering process was very easy. My order arrived in great shape.
Correct description of product. Exactly what I was looking for. Just wish shipping was a little quicker. Definitely buy off Classic Industries again.
Product damaged. Wrote email never got a response for replacement. Zero out of zero stars
Hi Austin, We sincerely apologize for the damaged product and for the lack of communication you've experienced. We completely understand your frustration and are looking into this matter right away to address your concerns. We would appreciate the opportunity to speak with you directly, gather more details, and work toward a resolution. Your satisfaction is important to us, and we're committed to making this right. We appreciate your patience and understanding. Karla Roman Customer Care Specialist
The overall experience with Classic Industries was great. Despite the fact that the parts did not fit well at all or function properly, Classic Industries was quick to get it resolved and get the parts sent back and refunds made were appropriate. I will definitely shop there again.
Always have a good experience with Classic. On rare occasions the product (at no fault of Classic) has been an issue. Like I said very rare.
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