Cloaked (cloaked.com) has a 3.2 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Home Services and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 35% give 1 star; The business has replied to 89% of negative reviews. Last updated 2026-08-10.
The website is not transparent on its homepage about extra add-ons they recommend and which can be added to your subscription after you have subscribed. I had already clicked on the 'subscribe' button and decided to cancel my subscription because of the lack of transparency. I soon learned I had to go through a third party to cancel my subscription, and there was no trial period, and my subscription would still be in place until the end of my subscription period (1 year.) My only recourse was to try to talk with them but all I got was their AI idiot which was no help at all. I am now out the cost of a 1-year subscription which I will not be using. I DO NOT RECOMMEND THIS COMPANY NOR ITS PRODUCT TO ANYONE! (Pardon my yelling.) Buyer beware.
Reply from Cloaked2026-07-29
Hi there, Thank you for sharing your experience. We understand you've had trouble with your cancellation request and reaching our team. We'd like the opportunity to review your cancellation and refund to resolve this for you. Please reach out at [email protected] or +1 (888) 857-5490 and our team will be happy to assist.
This was a little hard to set up and initially it seems to really help, but after a few weeks the spam was doubled what it was previously.
Reply from Cloaked2026-07-28
Hi there,
Thank you for sharing your feedback. We're glad to hear Cloaked initially helped reduce spam, but we're sorry to hear you've seen an increase in spam calls after a few weeks. Spam activity can change over time and may come from many different sources.
We'd be happy to review your account and Call Guard setup to better understand what you're experiencing and help ensure everything is configured correctly. Please reach out to us at [email protected] or +1 (888) 857-5490, and our team will be happy to assist.
K
Kathleen B. · 1 review · Experienced 2026-07-25 ·
★★★★★
I cancelled it through my bank...
I cancelled it through my bank.... I had just signed up, so it was easy!
My husband was calling me (and yes, he's in my contacts) it kept blocking him and he couldn't leave a voicemail. I am way too old for this Crap 💩
Reply from Cloaked2026-07-29
Hi there, Thank you for your feedback! It sounds like your Call Guard setup may need to be reviewed. We're happy to assist! Please reach out at [email protected], call (888) 857-5490, or chat with our bot or team at "Chat with support" while logged in on the app or a browser so we can help!
S
Sally · 1 review · Experienced 2026-07-25 ·
★★★★★
I switched carriers and I could not get…
I switched carriers and I could not get called guard back service cloak used. I called cloak and work for a couple days until I got a hold of Ray at Cloaked and it took a couple more days to figure this out and I’m not the most savvy tech guy there is so it took a few days to work through, but with a raise help, we were finally able to regain service
Reply from Cloaked2026-07-27
Hello Sally! It’s fantastic to hear that Ray was able to help you regain your service! Your patience during this process is truly appreciated, and we’re grateful for your understanding as you navigated through the situation. If you have any more detailed feedback on your experience or need further assistance, please don’t hesitate to reach out to our support team at [email protected]. Thank you for sharing!
R
Robert Davidson · 1 review · Experienced 2026-07-25 ·
★★★★★
Cloaked jammed up my phone
Cloaked jammed up my phone , I get no calls now ,Customer Support could not help me now I have to buy new phone .. stay away from cloaked
Reply from Cloaked2026-07-29
Hi there, Thank you for your feedback about Call Guard and calls. We are releasing an app fix that should resolve your issue with Call Guard by the end of this week! After this update, if you are still experiencing issues, please reach out to us at [email protected] or +1 (888) 857-5490, we're happy to assist!
Haze didn’t just help me — she elevated the entire support experience. From the moment she stepped in, she carried herself with a level of professionalism, patience, and genuine care that you rarely see anymore. She listened, understood the issue immediately, and never once made me feel rushed. Instead, she took her time, checked every detail, and made sure my subscription was fully fixed and functioning exactly the way it should.
What really stood out was her commitment to getting it right, not just getting it done. She walked through each step with clarity, double‑checked the results, and didn’t move forward until she knew everything was solid. That kind of thoroughness shows pride in her work — and respect for the customer.
Haze shines because she blends skill with heart. She’s the kind of support staff who makes you feel like you’re talking to someone who actually cares about your experience, not just the ticket number. Cloaked is lucky to have her. 🤙🏽🤙🏽
Reply from Cloaked2026-07-27
Hello Eugene Gustilo! It’s wonderful to hear such positive feedback about your support experience! We truly appreciate you highlighting Haze's professionalism and genuine care that made a difference. It’s great to know that the support provided was thorough and clearly communicated. If you have any more detailed feedback or issues you'd like to discuss, please feel free to reach out to our support team at [email protected]. Thank you for sharing your thoughts; they mean a lot to us!
A
Anton Matthew · 6 reviews · Experienced 2026-07-23 ·
★★★★★
Waste of money!
Waste of money!
Customer service sucks!
They canceled less than 24 hours and they won’t give me my money back!!
I get more Spam now than I did before joining!
You get more out of Lifelock! For about the same amount of money too.
Reply from Cloaked2026-07-29
Hi there, Thank you for sharing your experience. We understand you've had trouble with your cancellation request and reaching our team. We'd like the opportunity to review your cancellation and refund to resolve this for you. Please reach out at [email protected] or +1 (888) 857-5490 and our team will be happy to assist.
J
Jonathan Brunell · 1 review · Experienced 2026-07-22 ·
★★★★★
I had inadvertently double ordered-response was immediate
I had inadvertently double ordered. I contacted Cloaked and the response was very impressive. They responded to my email immediately and had the situation resolved the same day.
Reply from Cloaked2026-07-27
Hello Jonathan Brunell! It's fantastic to know that our quick response helped resolve your ordering issue so efficiently! We appreciate your recognition of our support team’s efforts to assist you promptly. If you have any more detailed feedback or further questions, please don’t hesitate to reach out to our support team at [email protected]. Thank you for sharing your positive experience!
J
Joel Kinnamon · 2 reviews · Experienced 2026-07-23 ·
★★★★★
Purchased it and for a couple of weeks…
Purchased it and for a couple of weeks it worked good for spam calls. Now it is blocking calls from my doctors office and other organizations where I have left messages asking them to return my call.
Reply from Cloaked2026-07-28
Hi there,
Thank you for sharing your feedback. We're glad to hear Cloaked initially helped with spam calls, but we're sorry to hear Call Guard is now affecting important calls from your doctors and other organizations.
Saved contacts and expected callers should not be blocked, and we'd like to review your setup to understand what may be happening. Please reach out to us at [email protected] or +1 (888) 857-5490, and our team will be happy to help troubleshoot.
m
moe · 35 reviews · Experienced 2026-07-17 ·
★★★★★
Concerned
I signed up and they offer a one time code sent to the phone to sign in or password. I chose OTC, but if you do that, then you can’t see certain information so I need to create a password. It is hard getting a live person and the ai is not really that great. I called to speak to a live person and was told to leave my information. I received a call back about 4-6 hours later, but I was not available. I was sent an email explaining how to set up the password because I did not see how to do it on the website because it has to be done on the app…. I am going to give them a month or two and see how it goes. I used their phone service to screen calls and it allows calls to get through, so I decided to go back to apple because I don’t hear the phone ring with them.
Reply from Cloaked2026-07-23
Hello moe! It sounds like you've had quite a journey trying to navigate the sign-in process, and we appreciate you sharing your experience. We recognize that the one-time code option can limit access to certain features as it is a way to protect encrypted information. We would love to hear more about your experience, so please feel free to reach out to our support team at [email protected]. We're here to support you on this journey, and we hope your experience gets better moving forward!
M
Mary Faith Robb · 2 reviews · Experienced 2026-07-22 ·
★★★★★
Tammy was very helpful when I failed…
Tammy was very helpful when I failed repeatedly to complete the scam blocker step in the registration process. She was friendly and provided a clear set of instructions. She’s a real asset to your community.
Reply from Cloaked2026-07-23
Hello Mary Faith Robb! It's fantastic to hear that Tammy was so helpful and friendly during your registration process. We truly appreciate your feedback about her clear instructions and commitment to supporting our community. If you have any more detailed feedback or further issues, please feel free to reach out to our support team at [email protected]. Thank you for sharing your experience!
M
Maye Elqasem · 4 reviews · Experienced 2026-07-23 ·
★★★★★
Scam
Spam calls came back in less than a week of my subscription. No human support for customers.
Reply from Cloaked2026-07-29
Hi there, Thank you for your feedback! It sounds like your Call Guard setup may need to be reviewed. We're happy to assist! Please reach out at [email protected], call (888) 857-5490, or chat with our bot or team at "Chat with support" while logged in on the app or a browser so we can help!
I had some issues signing up for the service which was frustrating. I looked up the phone number and was put in contact with a great representative, I’m sorry I can’t remember his name. He was patient and stayed on the line until I was completely set up. Highly recommend!
Reply from Cloaked2026-07-23
Hi Brad Bednarski! Getting stuck during sign up can really throw off your day, so it is great you stuck with it. We love reading that once you reached the team by phone, things finally got sorted and the representative stayed with you until you were fully set up. If you are able, please share what you saw during the sign up step (any message on screen) so we can help prevent this for others. If you still need a hand, the support team at [email protected] can take a closer look. Your recommendation means a lot, and it sounds like we earned your trust the right way!
M
Matt · 7 reviews · Experienced 2026-07-12 ·
★★★★★
Cloaked was not refunding me but finally has
I signed up for Cloaked on July 12 2026 and charged $139.99. After my phone stopped working properly on 2nd day... I removed & cancelled the subscription on July 13. Due to their site, while signing up, you have up to 30 days for a full refund. However, their 866 number keeps repeating press 1 for english & does not work... I sent an email to them on 13 and heard back from Kit on 15th and Kit has not refunded my account as of today July 22 and no longer responds. I finally got a hold of Frederico who was pleasent & refunded my account. I changed from 1-star to 3.
Reply from Cloaked2026-07-29
Hi there,
Thank you for sharing your experience. We understand you've had trouble with your refund request and reaching our team. We'd like the opportunity to review your cancellation and refund to resolve this for you.
Please reach out at [email protected] or +1 (888) 857-5490 and our team will be happy to assist.
After 3 days of not being able to sign into my account,I was finally able to call and talk to a real live person. His name was Michael and he was very friendly, helpful and patient.
Reply from Cloaked2026-07-23
Hello Cheryl Beach! It's fantastic to hear that you were able to connect with Michael and received such friendly and helpful support. We truly appreciate your feedback! If you have any more details about the issues you faced, please feel free to share them. You can also reach out to our support team at [email protected] for any further assistance. We're here to help!
Signed up for the service and within two days I was getting 10-15 spam text a day where before I would get 4-6 in a week!! I gave it about a month to see if this was possibly just part of the program. If anything it continued to get worse.
I canceled my account and weeks later I'm still getting more spam than ever before!!
I have see the same senerio repeated by multiple other users and complaints on the BBB. I definitely would Not do it again!
EDIT AFTER RESPONSE
Just my point. I didn't even need spam protection until I DID sign up for your service. Like many others have reported. A coincidence? I don't think so.
Reply from Cloaked2026-07-29
Hi there,
Thank you for your feedback! It sounds like your Call Guard setup may need to be reviewed. We're happy to assist! Please reach out at [email protected], call (888) 857-5490, or chat with our bot or team at "Chat with support" while logged in on the app or a browser so we can help!
D
David McKee · 4 reviews · Experienced 2026-06-18 ·
★★★★★
The password requirements were beyond…
The password requirements were beyond ridiculous. I tried many times to call customer service and always got same recording someone would call back within 24
hours tried leaving message 5btimes no call back. Trying to find answers using AI is worse than anything. Horrible service
Reply from Cloaked2026-07-24
Hi there,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand your frustration. We'd like the opportunity to review what happened and address your concerns regarding account setup and your attempts to contact our support team.
Please reach out to us at [email protected] with the email address associated with your account, or call us at +1 (888) 857-5490. We'll be happy to assist you further.
J
Jean M N-S · 1 review · Experienced 2026-07-21 ·
★★★★★
Good representative makes all the difference
The representative who helped me made all the difference in making a frustrating situation all ok. He walked me through everything. His name is Chris.
Reply from Cloaked2026-07-23
Hello Jean M N-S! It's wonderful to hear that the assistance you received had such a positive impact! We're glad Chris was able to guide you through everything and turn things around for you. If you have any detailed feedback on your experience or any other issues, please don't hesitate to reach out to our support team at [email protected]. Your feedback is truly appreciated!
I feel bait-and-switched. They offered a 30 day free trial, and then it is impossible to get a human on the phone which is the ONLY way to reverse the full 1-year charge. I am extremely irritated, and plan to file a complaint with my credit card.
Reply from Cloaked2026-07-29
Hi there,
Thank you for sharing your feedback. We're sorry to hear about your frustration with the trial and subscription process. We’d like the opportunity to review your account details, subscription status, and any questions you may have about billing.
Please reach out to us at [email protected] or +1 (888) 857-5490, and our team will be happy to assist you with reviewing your account.
P
Pat Murray · 2 reviews · Experienced 2026-07-18 ·
★★★★★
Phenomenal customer service!
Sasha is the type of customer service rep everyone hopes to reach on the phone! Patiently answered all of my questions, clearly explained some of the features that I did not understand, then successfully set up my wife's and my phones today all within a short phone call.
Reply from Cloaked2026-07-23
Hi Pat Murray! It is so great to hear you had patient answers and a smooth setup call for both of your phones. Your kind words really mean a lot to our team! If you can, share a bit more about which features were unclear and what made the setup go smoothly for your phones. If you run into anything else, you can reach our support team at [email protected].
