Cmacewheel

This is a different bicycle from other bicycles and feels very good to ride.

Everything ok.

High tech but low documentation

The Y20 is a decent bike and well processed. The assembly is easy nevertheless the documentation is uncompleted.

Great service

Great service, I need a new controller and the stuff was very helpfull - perfect! Thanks a lot!

Bad support

I have an AL26 bike, and it no longer works. It shows multiple error codes, and the front light has burned out and started smoking. Your customer support has been very poor. It takes a long time to receive any response, and when I finally do, I only receive a picture of some error codes without any proper explanation or solution.

I mailed and ask about a discount code…

I mailed and ask about a discount code on website that dident work. but no answear

Great customer service

I wanted to order a spare part from this company, but I wasn’t sure which part would fit my case. I contacted the company’s customer service, and it was an amazing experience. They were patient and gave advice over several days, we exchanged pictures of the item, and I received videos and instructions made just for me. I have to say, it was absolutely fantastic service, and it made me feel great. Well done… keep up the great work!

good communication with Andy if you have questions about your product

If you have any questions about products, you will receive an immediate answer and they will check whether it is the right product you ordered and what you need.

Lcd problem on my bike

Very fast shipping

Very fast shipping. All great!

Right stuff

Right stuff, easy to install, quick delivery!

A happy ending

At first I was really unsure of this company, since they made some mistakes along the way of me getting my bike. The company seems to have good employees though, because even though it took some time they made sure to correct their mistakes and make me as a costumer satisfied. Thank you Andy for your commitment to help me, you changed my whole perspective of this company. They should be so happy to have you. Now that I got my bike and have tried it for a few days, I can really recommend their bikes. It's really nice in every way, and it really exceeded my expectations. I have tried it on different types of ground, and it's really steady and feels safe even on high speeds. Me personally have never liked biking before, but this is completely different. It's way more fun and the seat is so much more comfortable than other ones. Thank you! 🚴‍♀️

Great products and service!

Battery impossible to recharge

The wire that should connect the battery to the charger plug is broken and disconnected, the battery is impossible to charge. I wrote an email to the after sales service but got no reply! After two days of being stuck I had to solve the problem myself! Thanks!

Exellent support

the ordered part fitted very well...

the ordered part fitted very well... the support by the employee was great...

Product as described

Product as described, very helpful customer service, quick shipment.

best service support ever!

Qiuck delivery and fast support via…

Qiuck delivery and fast support via email.

Jordi VilaSpain · 1 review · Experienced 2024-07-06 · Posted 2025-07-06

GREAT PURCHASE, GREATER FUN!

I am sooo kappy with my 2 bikes, KS26 and Y20.I bought them with one Year difference.I already made over 4000 km with one and close to 2000 with the second one...They stay like the first day, I get compliments all the time and already reccomend them to some of my peers and relatives. I reccomend hydraulic brakes versions. There are great quality, reliable and battery keeps lasting over 60km if not more at lower gears... One of the best investments I have done ever, health and economy wise since I do my daily cardio, they are soooo much fun to ride and I save lots of money on gas. I would buy them again without a shadow of a doubt.