Dedicated to transforming the way individuals commute, Jasion is founded to provide everyone with their 1st eBike that beyond expectations. With a passion for innovation and sustainability, Jasion is rising as a trusted brand by tens of thousands riders.
Written by the business, not verified by us.JasionBike (jasionbike.com) has a 3.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. Opinions are polarized: 67% rate it 4 stars or higher while 30% give 1 star; The business has replied to 94% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
Reviewers had a great experience with this company. Customers truly love the high-quality design, frequently mentioning that the electric bikes feel exceptionally sturdy, remarkably powerful, and very fun to ride on daily trips. Many people also appreciate the straightforward assembly process, intuitive instructional videos, and impressively fast shipping times that exceed expectations. However, some reviewers were not happy with customer support and reported frustrating delivery delays or missing components upon arrival. A few consumers mentioned experiencing ongoing issues with broken parts, unhelpful communication, and long waiting periods when seeking warranty assistance. These individuals found it difficult to get timely solutions for their defective equipment.
Auto-generated from all reviews of this business. For reference only.Bolt sheared off after 7 months of moderate use not continual nor everyday. Sliced a cable been trying for over a month to buy parts with just a run around. I guess you aren’t supposed to take the hunter off road. Customer service is horrible not worth the $1000
I received my bike 3 days after I ordered it I was shocked at how fast the delivery was. But most of all I love my bike sometimes I have to watch my speed because of me city regulations the bike is really fast and I’m on the heavy side 6 ft 210lbs it has no issues getting up there
This is a company that truly wants its customers to be satisfied.
Ordered Thunder E-bike. After 4 weeks, I called customer support to inquire shipping ETA. Bike had not been shipped due to order having a “med risk” flag hold on it but my payment was already processed 4 weeks ago. Customer service said they would escalate it and that they are short staffed and to be patient. Still no E-bike or refund.
We would like to apologise sincerely for your unpleasant experience. We take all user feedback very seriously and hope to resolve the issue you encountered. Please contact us at [email protected] with your product and order details. Thank you for allowing us to improve our service. We look forward to hearing from you.
We purchased 3 bikes (EB5 Roamer ST) directly from Jasion, and now have several hundred miles on them. We are extremely happy with our bikes and the overall customer experience. Would highly recommend Jasion, and have already had friends buy bikes from Jasion.
As a 66 year old woman, this was my first e-bike. It is incredibly easy to use and fun to ride. The delivery was prompt and the packaging made it easy to find all the components. An online video made assembly a straight forward process. The controls on the handlebars are highly accessible and charging or removing the battery is very convenient. I am thoroughly impressed with this bike. Looking forward to many fun rides!!!
Emailed to ask if any of the bikes they sell are road legal in the UK and received a cryptic answer stating that it was up to me to check, they weren't going to tell me. I've checked and none of the bikes appear to be legal on UK roads.
We would like to apologise sincerely for your unpleasant experience. We take all user feedback very seriously and hope to resolve the issue you encountered. Please contact us at [email protected] with your product and order details. Thank you for allowing us to improve our service. We look forward to hearing from you.
Bike has been inoperable for four months. I have spent over $100 in shipping fees for parts that are always out of stock only to have them tell me the bike needs a new motor that would cost me $250 plus shipping. This is a part that is under warranty. Garbage company!!!!
We would like to apologise sincerely for your unpleasant experience. We take all user feedback very seriously and hope to resolve the issue you encountered. Please contact us at [email protected] with your product and order details. Thank you for allowing us to improve our service. We look forward to hearing from you.
I purchased 2 Jasion x hunter e bikes in July it was very, easy to assemble them the quality of these bikes is out standing one of the seats had a slight tear in it emailed pictures to Daviny he sent us a new seat and a phone holder for the bike for the inconvenience. We have really enjoyed riding these bikes they are a lot of fun we tell all our friends about them and the great customer service we had. Looking forward to many years of having fun riding them.Thank you for a great product and great customer service. James keith Dotson
After 1 month the E-bike was never delivered. Tracking info. showed unable to deliver for some reason. When contacting customer support, they first stated they needed 10-15 days to track down the issue. After that period with no resolution I requested a refund, which they agreed to, but would take 15 days to issue. Currently, over 6 weeks since I first ordered the bike, still no refund or response. I filed a claim with my credit card company and will continue to give JASION a fail rating on any available review venue.
We would like to apologise sincerely for your unpleasant experience. We take all user feedback very seriously and hope to resolve the issue you encountered. Please contact us at [email protected] with your product and order details. Thank you for allowing us to improve our service. We look forward to hearing from you.
The motor on the bike popped and stopped working only after a few rides. Contacted customer service manr times, took over a week each time for a reply. Took the bike to a local bike shop and they couldn't fix it. They emailed Jasion bikes customer service and never got a reply. It has been over 9 months since I first emailed them and the bike is still inoperable. They keep telling me to be patient. I am done-9 months and counting is way too long without a solution. We are trashing this useless bike. Stay away from Jasion bike, don't buy one!!
We would like to apologise sincerely for your unpleasant experience. We take all user feedback very seriously and hope to resolve the issue you encountered. Please contact us at [email protected] with your product and order details. Thank you for allowing us to improve our service. We look forward to hearing from you.
Bought the Hunter Pro for myself and the Hunter St for my wife. Best money i ever spent!!A+++
Bike arrived well packaged and on time. Just to note if you purchase from Amazon, it comes in two packages so need to panic when it says it's delivered and it's just the battery! Pretty simple to put together, very solid bike and a lot of fun. Company was helpful and responsive when we made contact. Thanks, might be testing a few other models down the line a bit!
I am a 55 year old female and I purchased the Hunter Pro. I could not believe how easy it was to assemble. It was delivered on a Monday and I was intimidated by the size of the box. But after a couple of days of seeing it sit in my living room, I decided to give it a try. It took me a little over an hour to fully assemble. Thank you for the options of watching You Tube videos and having the manual available to follow. I have told everyone about my bike at work! I just love being able to ride around my neighborhood and use pedal assist if needed on days I’m doing too much. I had a couple of questions that I emailed customer service and they were very quick to respond to my needs. Again, thank you Jasion for making a durable and safe product.
This is the worst bike that I have bought in so far and I have five other ones and I have had very little problems with them and this one I've had problems from the chain getting stuck in the spokes flipping my bike to the brakes going out within the first two months with now last night flipping my bike because the handlebars decided they wanted to flip backwards and flip my bike and I seriously hurt myself and apparently they don't really care about the customer's well-being they really care about the money in the bottom the bottom line that is not fair to us and as much as we pay for these bikes they should take more care into preparing and making these bikes I have already made a report to the better Business bureau and everything else I have responded back to them and told them about their bike and the things I was having problems with and they really did not care so this is why I'm writing this review so I hope that nobody else buys the Jason x Hunter
We would like to apologise sincerely for your unpleasant experience. We take all user feedback very seriously and hope to resolve the issue you encountered. Please contact us at [email protected] with your product and order details. Thank you for allowing us to improve our service. We look forward to hearing from you.
The order process was quick and easy from Amazon. Made the order on June 7 and was delivered on the 10th. The bike itself was packaged sufficiently. Took a little bit of digging to find the manual for my specific model, the EB5 MAX. A lot of scrolling and hitting the "Load More" button on the Jasion website. The assembly was pretty much painless. I took my time with the assembly and made sure I had every thing correct. Once together took it for the first ride and the bike rode as expected no issues, other than figuring out how to turn on the headlight, user error (hehe). The other real complaint I have is with the front suspension. Unsure of how it actually works & the manual doesn't clear it up any. I know that there's an adjustment for the resistance. Understand that it's clockwise to stiffen the suspension & counter-clockwise to soften. Then a separate knob on the other side to lock the suspension in place. Unsure in the knob is supposed to lock in place for either setting or spring back as it does. The manual just says turn the lever completely. Over-all I think the bike is great a lot better than others I've seen and or ridden. Bought the EB5 Max for my daughter. Will buy this brand again for sure! Thanks Jasion!
Received my RetroVolt Pro June 4th, and rode it less than 3 miles in my senior community. Back tire went flat. Replaced the tube. Went flat in a minute. Noticed that the tire is warped and wavy on one side. Called them - found that the call center in the Philippines can't help with anything and directed me to email support, where I'm emailing the same outsource company and staff. They've asked for pics, I sent them. They asked for the serial number, I sent that. They continue to stall as summer passes by. I'm taking the bike to a local shop to hopefully get fixed. Worst $971 I've ever spent. But what makes this horrible is their Casper the Ghost support. DO NOT MAKE THE SAME MISTAKE I MADE!
We would like to apologise sincerely for your unpleasant experience. We take all user feedback very seriously and hope to resolve the issue you encountered. Please contact us at [email protected] with your product and order details. Thank you for allowing us to improve our service. We look forward to hearing from you.
I am very happy with my purchase. The battery lasts longer than any other bike I've owned. It's comfortable to use both in city streets and off-road. I highly recommend this bike to anyone looking to purchase something with great quality.
Unfortunately, my second bike order arrived later than expected, and when I started assembling it, I discovered that the parts needed to install the front tire were missing. I called customer service hoping for a quick resolution, but instead of getting direct help or having the missing parts shipped, I was told to send an email. That was very disappointing, especially since I called specifically to avoid unnecessary delays. For a bike at this price, I expected much better quality control and customer support. Missing parts should not happen, and when they do, customers should receive prompt assistance without having to go through extra steps. At this point, I’m still waiting for the replacement parts so I can finish assembling the bike and use it as intended. Overall, I’m very disappointed with this experience and hope the issue is resolved quickly.
I recently purchased the 26x4 inch EB5 MAX from Jasion. It is well built and sturdy and greatly exceeded my expectations. People ask me questions about it and I get thumbs ups when I'm riding it. I couldn't ask for a better e-bike for the price. Hands down thank you Jasion for such an amazing e-bike!
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