Actbestbike (actbestbike.com) has a 3.8 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 76% of negative reviews. Last updated 2026-08-10.
Great bike and okay customer support team. I purchased 5 bikes over the past 2 years. Out of the 5 only one bike had a problem on delivery,I contacted the support team and they told me to get it repaired and they might be able to reimburse me instead of just sending me a replacement rim. I feel there support team is just lazy as they could have helped me instead they told me to find a place it fix it.
I am very disappointed with my Actbest e-bike purchase. I bought this bike expecting a brand-new product, but it arrived (7/28/26) poorly packaged, with damage from shipping and a part that was clearly used and showed signs of previous wear. Receiving a damaged bike with a used component right out of the box is unacceptable. The packaging did not provide the protection needed for a product of this type, and the lack of proper inspection before shipment is a major concern. While the bike may have potential, my first experience with Actbest has been frustrating and disappointing. Actbest needs to improve its quality control, packaging, and inspection process before sending products to customers. A customer who purchases a new bike should receive a product that is new, undamaged, and ready to ride. I would not purchase from Actbest website. You would be better off purchasing thru Amazon for better customer service to handle any issues with your purchases with this company.
I had an E36 error code after setting up my Actbest ST Core. After some time diagnosing the problem, they sent me a new controller and rear wheel assembly. Works great now. I love my bike and ride every day. Support stayed in touch with me and let me know status of my issue weekly. Thank you Actbest. I would definitely order from them again!
So at first, the customer service didn't do very great, but they hurt my problem, and they got it fixed in a fast manner.And I'm very happy on how they did, so, thank you very much.If you give them a little bit of time in patients , they will get you what you need
Ordered with wrong promo code and tried to cancel right away. Customer service didn't handle request until after bike was shipoed so I refused at delivery. Still haven't received my refund. This was my fourth purchase (plus another three more for my family for a total of seven ebikes/trikes) so I am disappointed that a repeat customer isn't treated better.
I purchased a bike, the charger for the bike is not working properly and seems to be bent and not making connection or lighting up. I wanted to buy a new one and was told email customer service as it was warranty item. I sent the email and have heard nothing. I now have a bike I cannot charge and am quite frustrated as I have 2 upcoming trips I planned to take the bike on
I am extremely disappointed with my Actbest Core 2.0. I paid $1,200 for this bike, and it completely broke down within just a few months of owning it.The customer service has been absolutely no help. I have been going back and forth with them for weeks, and they even sent me the completely wrong replacement part. To make matters worse, they now refused a proper resolution and only offered me a insulting $300 refund for a defective $1,200 bike.I am still left with a broken bike and no real help. Avoid this company at all costs—terrible product quality and even worse customer support
Ordered an e-bike from this company and for some reason the fed ex status stayed in the “departed fed ex location” for over a month. Initially, customer service by phone gave me the back and forth until I talked to Kaylin from the support team who reached out by email. She responded promptly whenever I had a question and even upgraded the e-bike I ordered without extra charge for the inconvenience! I got the new e-bike a couple days ago and my daughter couldn’t be happier. The bike itself is high quality and very fast. Thank you Kaylin.
Dear Valued Customer, Thank you so much for your wonderful review and sincere recognition of ACTBEST e-bike! We truly appreciate your support for our products and your affirmation of our customer service team’s hard work. Your genuine feedback means the world to us and motivates us to keep improving. We’re thrilled you enjoy riding with us. If you trust our brand, please recommend us to more friends and family, so more people can experience the joy of smooth and fun riding. Thank you again for choosing ACTBEST!
We initially thought we had a faulty battery, but Customer Service was extremely helpful in guiding us through the issue. Thankfully, the battery worked perfectly! The bike runs smoothly and is a perfect fit for my uncle who is in his mid-70's. We're very happy with our purchase and so is Uncle! Highly recommend
Dear Valued Customer, Thank you so much for your wonderful review and sincere recognition of ACTBEST e-bike! We truly appreciate your support for our products and your affirmation of our customer service team’s hard work. Your genuine feedback means the world to us and motivates us to keep improving. We’re thrilled you enjoy riding with us. If you trust our brand, please recommend us to more friends and family, so more people can experience the joy of smooth and fun riding. Thank you again for choosing ACTBEST!
Their customer service is terrible. If you have an issue with the product you received don’t expect a resolution. Bike arrived damaged and it has been over a week of me contacting them and they just keep telling me they will escalate the issue. I have sent them photos of all the dmaaged components and rhey keep pushing me off. Can’t use the bike, vacation plans have been ruined and i spent alot of money on this bike. Just terrible!
Dear Tanya Mangiafico, We’re truly sorry to hear about your experience and understand how upsetting this situation must be, especially when it has affected your vacation plans. We recognize how disappointing it is to receive a damaged product and then feel that your concerns have not been addressed as expected. Please accept our sincere apologies for the frustration and inconvenience this has caused. We value every customer's feedback, and experiences like yours are taken very seriously. Thank you for taking the time to share your concerns with us. Your comments are important and help us better understand where we need to improve both our products and customer support.
This was my first E bike purchase. Shipping was free and very fast. The bike was packed very secure and the tools for assembly were included and only took 30 minutes. An excellent bike, solid built and now my wife wants a pink one for her to ride. Great CS too! Highly recommend Actbest!
Dear Valued Customer, We really appreciate your positive feedback and love for ACTBEST! It’s our great honor to serve you and meet your expectations. We will continue to optimize our products with strict quality control. Looking forward to accompanying you in your next ride journey!
We now own four Actbest Ebikes, and have had a very good experience. Great ebikes for a competitive price! The customer service was extremely helpful, and the delivery on time and perfect!
Dear Valued Customer, Thank you so much for your wonderful review and sincere recognition of ACTBEST e-bike! We truly appreciate your support for our products and your affirmation of our customer service team’s hard work. Your genuine feedback means the world to us and motivates us to keep improving. We’re thrilled you enjoy riding with us. If you trust our brand, please recommend us to more friends and family, so more people can experience the joy of smooth and fun riding. Thank you again for choosing ACTBEST!
I didn't read the return policy before ordering the item and take full responsibility for that. If I did I would not have ordered and ordered from Amazon. I can understand the restocking fee but others I do not agree. And when I went through the process I was informed of the (again my fault) return policy and the emails sent it gave you know choice but to keep the product because the return left you with very little of your money back. Fortunately I was able to sell the product and recoup most of my money. Unfortunately I will not be buying anymore actbest bikes and do not recommend anymore to my family friends and those I meet on bike paths. Thinking about selling my actbest I do have. I tried to change to no stars but couldn't. Thank you
Dear Angela Pridemore, We’re very sorry for the frustration this experience caused and sincerely apologize. While you accept responsibility for not reading the return policy, we regret the refund outcome left you with very little and understand why that felt unfair; we’re glad you were able to recoup most of your money but sorry this cost you trust in our brand. We respect your decision not to buy again and regret losing your recommendation. Please know we treat every customer equally and fairly. Thank you for taking the time to share these details—your feedback is important.
The service dept was able to solve my problem of trying to get into the program mode which was a different sequence than I manual suggested Thanks
Dear Valued Customer, Thank you so much for your wonderful review and sincere recognition of ACTBEST e-bike! We truly appreciate your support for our products and your affirmation of our customer service team’s hard work. Your genuine feedback means the world to us and motivates us to keep improving. We’re thrilled you enjoy riding with us. If you trust our brand, please recommend us to more friends and family, so more people can experience the joy of smooth and fun riding. Thank you again for choosing ACTBEST!
Their response time was pretty good and they were genuine about helping us find solutions to the bike issues. Willing to hear us out and catered to our needs. Looking forward to purchasing more bikes from them.
Dear Valued Customer, Thank you so much for your wonderful review and sincere recognition of ACTBEST e-bike! We truly appreciate your support for our products and your affirmation of our customer service team’s hard work. Your genuine feedback means the world to us and motivates us to keep improving. We’re thrilled you enjoy riding with us. If you trust our brand, please recommend us to more friends and family, so more people can experience the joy of smooth and fun riding. Thank you again for choosing ACTBEST!
The very nice and they will listen everything, then they will They help me
Dear Valued Customer, Thank you so much for your wonderful review and sincere recognition of ACTBEST e-bike! We truly appreciate your support for our products and your affirmation of our customer service team’s hard work. Your genuine feedback means the world to us and motivates us to keep improving. We’re thrilled you enjoy riding with us. If you trust our brand, please recommend us to more friends and family, so more people can experience the joy of smooth and fun riding. Thank you again for choosing ACTBEST!
My brother's ebike has been down with a bad motor for more than a month and I'm still waiting on replacement part. The controller on my Uncle's bike failed and he's been waiting just as long. I feel responsible because I ordered both bikes for them. Customer service said they will keep me posted when the part is back in stock but I was told that they have discontinued the Actbest Speedy which is the model of both bikes. This is the second time I've had a issue with my brother's bike. The first time it was the controller and it was replaced promptly and I left a good review. My uncle had his bike for about a month and his display failed (replaced)and now its the controller. We have purchased 4 different bikes from this company and all of them had issues either with the controller, motor, or display. 2 of the 4 bikes purchased were replaced with brand new ones but these last 2 bikes we have been waiting on parts for almost 2 months and this is ridiculous. I will post updates in the future. BUYER BEWARE!
Dear Ephraim Thompson, We are deeply sorry for the repeated issues affecting your brother’s and uncle’s e-bikes, and for the long wait for replacement parts. We understand how frustrating and stressful this must be, especially since you purchased both bikes for them and feel responsible for their experience. The motor, controller, and display failures across multiple bikes, together with the uncertainty surrounding the discontinued Actbest Speedy model, have understandably caused serious disappointment and loss of trust. We sincerely apologize for the inconvenience, delays, and burden this situation has placed on you and your family. Thank you for sharing your honest feedback.
Actbest customer service was responsive and super supportive. We ordered two bikes, Striker & Cozy, and my kids couldnt be happier. We had a cracked gear shifter that was damaged in shipping and Actbest replaced it right away without any hesitation.
Dear Valued Customer, Thank you so much for your wonderful review and sincere recognition of ACTBEST e-bike! We truly appreciate your support for our products and your affirmation of our customer service team’s hard work. Your genuine feedback means the world to us and motivates us to keep improving. We’re thrilled you enjoy riding with us. If you trust our brand, please recommend us to more friends and family, so more people can experience the joy of smooth and fun riding. Thank you again for choosing ACTBEST!
The quality of the bike is very good (good / thoughtful design, good material construction and welds) and gives me confidence the bike will hold up under use for the long-term. Coming out of the box, the packaging was very compact and took some effort to separate the elements. Was some minor paint chipping, but was able to find a close match of fingernail polish to cover the chip. I did need to do some physical adjustment of the rear rack to make fit onto the bike frame, but was able to complete with a bit of effort. Despite these inconveniences, I am overall pleased with the bike as the core components went together and matched well (you will need to do adjustments on the brakes and derailer, but that is to be expected of a new bike, so be prepared or find a mechancically minded person to assist you). Once assembled, the bike showed good power response and performed well under various stress tests (acceleration from dead stop, with/without pedal assist), good braking (again once the cables are adjusted). Only watchout is the cable length after it exits from the frame: as shipped there was not enough slack to enable the handle to turn to the right more than about 15 degrees. I had to wiggle and pull to get some slack, so it seems fine now, but just be aware you will need to do this too in order to get full mobility out of the bike. In terms of customer service, I did contact them regarding some of these issues and they have been very response, a bit delayed, but I owe that to time zone differences primarily.
Dear Valued Customer, Thank you so much for your wonderful review and sincere recognition of ACTBEST e-bike! We truly appreciate your support for our products and your affirmation of our customer service team’s hard work. Your genuine feedback means the world to us and motivates us to keep improving. We’re thrilled you enjoy riding with us. If you trust our brand, please recommend us to more friends and family, so more people can experience the joy of smooth and fun riding. Thank you again for choosing ACTBEST!
I have bought the ranger bike from actbest last year october(2025).It has been durable in snow and i have stopped my search for travelling.it is worth every penny that you spend..of course you need to maintain it smoothly... The ranger bike is pretty good
Dear Valued Customer, We really appreciate your positive feedback and love for ACTBEST! It’s our great honor to serve you and meet your expectations. We will continue to optimize our products with strict quality control. Looking forward to accompanying you in your next ride journey!
62 reviews matching