很棒的自行车和良好的客户支持......
很棒的自行车和不错的客户支持团队。 过去 2 年我购买了 5 辆自行车。 在这 5 辆自行车中,只有一辆自行车在交付时出现问题,我联系了支持团队,他们告诉我将其修理,他们也许可以补偿我,而不是只给我寄一个替换轮圈。 我觉得那里的支持团队只是懒惰,因为他们本来可以帮助我,但他们告诉我找到一个地方来修复它。
Actbestbike(actbestbike.com)在 OK.one 的综合评分为 3.8 分(满分 5 分),基于本站收录的 62 条用户评价,属于车辆与交通分类,口碑一般。24% 的评价为 1 星,差评比例偏高;商家回复了 76% 的差评。数据最后更新于 2026-08-10。
很棒的自行车和不错的客户支持团队。 过去 2 年我购买了 5 辆自行车。 在这 5 辆自行车中,只有一辆自行车在交付时出现问题,我联系了支持团队,他们告诉我将其修理,他们也许可以补偿我,而不是只给我寄一个替换轮圈。 我觉得那里的支持团队只是懒惰,因为他们本来可以帮助我,但他们告诉我找到一个地方来修复它。
我对购买的 Actbest 电动自行车感到非常失望。我买了这辆自行车,期待获得全新产品,但它到达时(26 年 7 月 28 日),包装很差,运输造成损坏,零件明显被使用过,有以前磨损的迹象。从包装箱中取出带有旧部件的损坏自行车是不可接受的。 包装没有提供此类产品所需的保护,并且装运前缺乏适当的检查是一个主要问题。虽然这辆自行车可能有潜力,但我第一次使用 Actbest 的经历却令人沮丧和失望。 Actbest 在将产品发送给客户之前需要改进其质量控制、包装和检验流程。购买新自行车的顾客应该收到全新、未损坏且可以骑行的产品。 我不会从 Actbest 网站购买。您最好通过亚马逊购买,以获得更好的客户服务,以处理您在该公司购买商品的任何问题。
设置 Actbest ST Core 后,我遇到了 E36 错误代码。经过一段时间诊断问题后,他们给我寄来了一个新的控制器和后轮组件。 现在效果很好。我喜欢我的自行车,每天都骑车。支持人员与我保持联系,每周让我了解问题的状态。谢谢你。我肯定会再次从他们那里订购!
所以一开始,客户服务做得不是很好,但他们解决了我的问题,他们很快就解决了问题。我对他们的表现感到非常高兴,所以,非常感谢。如果你给他们一点时间在病人身上,他们会给你你需要的东西
使用错误的促销代码订购并试图立即取消。 直到自行车发货后,客户服务才处理请求,所以我在交货时拒绝了。 仍然没有收到我的退款。 这是我第四次购买(加上我的家人另外购买了三辆,总共七辆电动自行车/三轮车),所以我很失望,老顾客没有得到更好的对待。
我购买了一辆自行车,自行车的充电器无法正常工作,并且似乎弯曲并且无法连接或点亮。 我想买一件新的,并被告知给客户服务发送电子邮件,因为它是保修物品。我发送了电子邮件,但没有收到任何消息。我现在有一辆无法充电的自行车,而且我很沮丧,因为我计划带着这辆自行车去参加 2 次即将到来的旅行
我对我的 Actbest Core 2.0 非常失望。我花了 1,200 美元买了这辆自行车,但在拥有它的短短几个月内它就完全坏了。客户服务完全没有帮助。我已经和他们来来回回了好几个星期,他们甚至给我发了完全错误的替换零件。更糟糕的是,他们现在拒绝了一个适当的解决方案,只为我一辆价值 1,200 美元的有缺陷的自行车提供侮辱性的 300 美元退款。我仍然拥有一辆坏掉的自行车,而且没有真正的帮助。不惜一切代价避开这家公司——糟糕的产品质量,甚至更糟糕的客户支持
从这家公司订购了一辆电动自行车,由于某种原因,联邦快递状态在“已离开的联邦快递地点”停留了一个多月。最初,电话客户服务让我来回询问,直到我与通过电子邮件联系的支持团队的凯琳进行了交谈。每当我有问题时,她都会及时回复,甚至还免费升级了我订购的电动自行车,以免给我带来不便!几天前我得到了新的电动自行车,我女儿高兴极了。自行车本身质量高而且速度非常快。 谢谢凯琳。
Dear Valued Customer, Thank you so much for your wonderful review and sincere recognition of ACTBEST e-bike! We truly appreciate your support for our products and your affirmation of our customer service team’s hard work. Your genuine feedback means the world to us and motivates us to keep improving. We’re thrilled you enjoy riding with us. If you trust our brand, please recommend us to more friends and family, so more people can experience the joy of smooth and fun riding. Thank you again for choosing ACTBEST!
我们最初以为电池有故障,但客户服务在指导我们解决问题方面非常有帮助。 值得庆幸的是,电池工作得很好! 这辆自行车运行平稳,非常适合我 70 多岁的叔叔。 我们对购买感到非常满意,叔叔也是如此! 强烈推荐
Dear Valued Customer, Thank you so much for your wonderful review and sincere recognition of ACTBEST e-bike! We truly appreciate your support for our products and your affirmation of our customer service team’s hard work. Your genuine feedback means the world to us and motivates us to keep improving. We’re thrilled you enjoy riding with us. If you trust our brand, please recommend us to more friends and family, so more people can experience the joy of smooth and fun riding. Thank you again for choosing ACTBEST!
他们的客户服务很糟糕。 如果您收到的产品有问题,请勿指望得到解决。 自行车到达时已损坏,我已经联系他们一个多星期了,他们只是一直告诉我他们会升级问题。 我已经向他们发送了所有损坏部件的照片,但他们一直拒绝我。 不能使用自行车,假期计划被毁了,我在这辆自行车上花了很多钱。 太可怕了!
Dear Tanya Mangiafico, We’re truly sorry to hear about your experience and understand how upsetting this situation must be, especially when it has affected your vacation plans. We recognize how disappointing it is to receive a damaged product and then feel that your concerns have not been addressed as expected. Please accept our sincere apologies for the frustration and inconvenience this has caused. We value every customer's feedback, and experiences like yours are taken very seriously. Thank you for taking the time to share your concerns with us. Your comments are important and help us better understand where we need to improve both our products and customer support.
这是我购买的第一辆电动自行车。 送货是免费的而且非常快。自行车包装得非常牢固,还包括组装工具,只花了 30 分钟。 一辆出色的自行车,坚固耐用,现在我的妻子想要一辆粉红色的自行车让她骑。 CS也很棒! 强烈推荐Actbest!
Dear Valued Customer, We really appreciate your positive feedback and love for ACTBEST! It’s our great honor to serve you and meet your expectations. We will continue to optimize our products with strict quality control. Looking forward to accompanying you in your next ride journey!
我们现在拥有四辆 Actbest 电动自行车,并且获得了非常好的体验。 很棒的电动自行车,价格有竞争力!客户服务非常有帮助,交货准时且完美!
Dear Valued Customer, Thank you so much for your wonderful review and sincere recognition of ACTBEST e-bike! We truly appreciate your support for our products and your affirmation of our customer service team’s hard work. Your genuine feedback means the world to us and motivates us to keep improving. We’re thrilled you enjoy riding with us. If you trust our brand, please recommend us to more friends and family, so more people can experience the joy of smooth and fun riding. Thank you again for choosing ACTBEST!
我在订购该商品之前没有阅读退货政策,并对此承担全部责任。如果我这样做,我就不会从亚马逊订购和订购。补货费我可以理解,但其他的我不同意。当我完成这个过程时,我被告知(又是我的错)退货政策,并且发送的电子邮件给了你知道的选择,但要保留产品,因为退货留给你的东西很少 退还你的钱。幸运的是,我能够卖掉产品并收回大部分钱。不幸的是,我不会再购买 Actbest 自行车,也不会再向我的家人朋友和我在自行车道上遇到的人推荐。正在考虑出售我所拥有的最好的表演。我尝试更改为无星星,但失败了。谢谢
Dear Angela Pridemore, We’re very sorry for the frustration this experience caused and sincerely apologize. While you accept responsibility for not reading the return policy, we regret the refund outcome left you with very little and understand why that felt unfair; we’re glad you were able to recoup most of your money but sorry this cost you trust in our brand. We respect your decision not to buy again and regret losing your recommendation. Please know we treat every customer equally and fairly. Thank you for taking the time to share these details—your feedback is important.
服务部门能够解决我尝试进入程序模式的问题,该模式的顺序与我手动建议的顺序不同 谢谢
Dear Valued Customer, Thank you so much for your wonderful review and sincere recognition of ACTBEST e-bike! We truly appreciate your support for our products and your affirmation of our customer service team’s hard work. Your genuine feedback means the world to us and motivates us to keep improving. We’re thrilled you enjoy riding with us. If you trust our brand, please recommend us to more friends and family, so more people can experience the joy of smooth and fun riding. Thank you again for choosing ACTBEST!
他们的响应速度非常快,并且真诚地帮助我们找到自行车问题的解决方案。愿意倾听我们的意见并满足我们的需求。期待从他们那里购买更多自行车。
Dear Valued Customer, Thank you so much for your wonderful review and sincere recognition of ACTBEST e-bike! We truly appreciate your support for our products and your affirmation of our customer service team’s hard work. Your genuine feedback means the world to us and motivates us to keep improving. We’re thrilled you enjoy riding with us. If you trust our brand, please recommend us to more friends and family, so more people can experience the joy of smooth and fun riding. Thank you again for choosing ACTBEST!
非常好,他们会倾听一切,然后他们会帮助我
Dear Valued Customer, Thank you so much for your wonderful review and sincere recognition of ACTBEST e-bike! We truly appreciate your support for our products and your affirmation of our customer service team’s hard work. Your genuine feedback means the world to us and motivates us to keep improving. We’re thrilled you enjoy riding with us. If you trust our brand, please recommend us to more friends and family, so more people can experience the joy of smooth and fun riding. Thank you again for choosing ACTBEST!
我兄弟的电动自行车因电机故障而故障已经一个多月了,我仍在等待更换零件。 我叔叔自行车上的控制器坏了,他已经等了那么久了。 我感到有责任,因为我为他们订购了两辆自行车。 客户服务部表示,当零件重新有货时,他们会通知我,但我被告知他们已经停产了两款自行车的型号 Actbest Speedy。 这是我兄弟的自行车第二次出现问题。第一次是控制器,很快就更换了,给我留下了很好的评价。 我叔叔的自行车使用了大约一个月,他的显示器出现故障(更换),现在是控制器。 我们从这家公司购买了 4 辆不同的自行车,所有自行车的控制器、电机或显示屏都存在问题。 购买的 4 辆自行车中有 2 辆被更换为全新的,但这最后 2 辆自行车我们已经等待零件近两个月了,这太荒谬了。我会在未来发布更新。 买家当心!
Dear Ephraim Thompson, We are deeply sorry for the repeated issues affecting your brother’s and uncle’s e-bikes, and for the long wait for replacement parts. We understand how frustrating and stressful this must be, especially since you purchased both bikes for them and feel responsible for their experience. The motor, controller, and display failures across multiple bikes, together with the uncertainty surrounding the discontinued Actbest Speedy model, have understandably caused serious disappointment and loss of trust. We sincerely apologize for the inconvenience, delays, and burden this situation has placed on you and your family. Thank you for sharing your honest feedback.
Actbest 的客户服务反应灵敏,支持性极强。我们订购了两辆自行车,Striker 和 Cozy,我的孩子们高兴极了。 我们的变速杆破裂了,在运输过程中损坏了,Actbest 毫不犹豫地立即更换了它。
Dear Valued Customer, Thank you so much for your wonderful review and sincere recognition of ACTBEST e-bike! We truly appreciate your support for our products and your affirmation of our customer service team’s hard work. Your genuine feedback means the world to us and motivates us to keep improving. We’re thrilled you enjoy riding with us. If you trust our brand, please recommend us to more friends and family, so more people can experience the joy of smooth and fun riding. Thank you again for choosing ACTBEST!
自行车的质量非常好(良好/周到的设计、良好的材料结构和焊接),让我相信自行车能够长期使用。 从盒子里拿出来,包装非常紧凑,需要花费一些功夫才能将各个元素分开。 有一些轻微的油漆剥落,但能够找到紧密匹配的指甲油来覆盖剥落。 我确实需要对后架进行一些物理调整以适应自行车车架,但需要付出一些努力才能完成。 尽管有这些不便,我总体上对自行车感到满意,因为核心部件组合在一起并且匹配得很好(您需要对刹车和脱轨器进行调整,但这是一辆新自行车的预期,所以要做好准备或找一个有机械头脑的人来帮助您)。组装完成后,自行车表现出良好的动力响应,并在各种压力测试下表现良好(从完全停止加速,有/没有踏板辅助),良好的制动(再次调整电缆后)。 唯一需要注意的是从框架退出后的电缆长度:发货时没有足够的松弛度,无法使手柄向右转动超过约 15 度。 我必须扭动和拉动才能获得一些松弛,所以现在看起来不错,但请注意,您也需要这样做才能充分移动自行车。 在客户服务方面,我确实就其中一些问题联系了他们,他们的回应非常好,有点延迟,但这主要是由于时区差异。
Dear Valued Customer, Thank you so much for your wonderful review and sincere recognition of ACTBEST e-bike! We truly appreciate your support for our products and your affirmation of our customer service team’s hard work. Your genuine feedback means the world to us and motivates us to keep improving. We’re thrilled you enjoy riding with us. If you trust our brand, please recommend us to more friends and family, so more people can experience the joy of smooth and fun riding. Thank you again for choosing ACTBEST!
我去年 10 月(2025 年)从 Actbest 购买了 Ranger 自行车。它在雪地里很耐用,我已经停止了旅行的搜索。它值得你花的每一分钱..当然你需要保持它平稳... 护林员自行车还是不错的
Dear Valued Customer, We really appreciate your positive feedback and love for ACTBEST! It’s our great honor to serve you and meet your expectations. We will continue to optimize our products with strict quality control. Looking forward to accompanying you in your next ride journey!
共 62 条符合条件的评价