Actbestbike (actbestbike.com) has a 3.8 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 76% of negative reviews. Last updated 2026-08-10.
What people say
M
Mark Gurariy · 1 review · Experienced 2026-07-21 ·
★★★★★
Amazing bike good quality good speed…
Amazing bike good quality good speed and overall great support
Reply from Actbestbike2026-07-23
Dear Valued Customer,
Thank you so much for your wonderful review and sincere recognition of ACTBEST e-bike! We truly appreciate your support for our products and your affirmation of our customer service team’s hard work. Your genuine feedback means the world to us and motivates us to keep improving. We’re thrilled you enjoy riding with us. If you trust our brand, please recommend us to more friends and family, so more people can experience the joy of smooth and fun riding. Thank you again for choosing ACTBEST!
N
Nolen Johnson · 2 reviews · Experienced 2026-07-20 ·
★★★★★
Customer Service Commendable
Customer service was on top of the issues I had and helped me resolve my shipping issues quickly. They were very kind and helpful throughout the process.
Reply from Actbestbike2026-07-23
Dear Valued Customer,
Thank you so much for your wonderful review and sincere recognition of ACTBEST e-bike! We truly appreciate your support for our products and your affirmation of our customer service team’s hard work. Your genuine feedback means the world to us and motivates us to keep improving. We’re thrilled you enjoy riding with us. If you trust our brand, please recommend us to more friends and family, so more people can experience the joy of smooth and fun riding. Thank you again for choosing ACTBEST!
The bikes are great fun and great priced i was able to get and enjoy 2 of them the company took care of any issue I had and was very prompt about it i would recommend these bikes to anyone looking for a great and fulfilling ride with loads of fun and enjoyment 😉 keep doing your best actbest.
Reply from Actbestbike2026-07-23
Dear Valued Customer,
Thank you so much for your rating and for your support of ACTBEST e‑bike! We’re glad you enjoyed your riding experience and truly value your honest feedback. We will take your suggestions to heart and keep working hard to make our products and service even better. We hope to earn your full 5-star rating next time! Thank you for being with us!
We purchased two Blaze Plus electric bikes for our children and couldn’t be happier. The packaging was excellent and assembly was quick and easy. Our kids love their new bikes and ride them every day. The quality is impressive, and we’d highly recommend Actbest to anyone considering a purchase!
Reply from Actbestbike2026-07-23
Dear Valued Customer,
We really appreciate your positive feedback and love for ACTBEST!
It’s our great honor to serve you and meet your expectations.
We will continue to optimize our products with strict quality control.
Looking forward to accompanying you in your next ride journey!
t
tony stone · 1 review · Verified · Experienced 2026-07-15 ·
★★★★★
The bike is awesome
The bike is awesome. It is easy to navigate. The gears are very smooth.
The only negative is putting it together. You need to charge extra and put the bike together.
Reply from Actbestbike2026-07-22
Dear Valued Customer,
We really appreciate your positive feedback and love for ACTBEST!
It’s our great honor to serve you and meet your expectations.
We will continue to optimize our products with strict quality control.
Looking forward to accompanying you in your next ride journey!
M
Matt R · 1 review · Experienced 2026-07-05 ·
★★★★★
Great customer service
We ordered an ebike for our son’s birthday from Actbest. The bike was unfortunately on back order so Actbest reached out to us informing us about the delayed delivery and provided solutions to get us a bike sooner. We modified our order to a different version of the same bike and it arrived promptly on my son’s birthday.
Reply from Actbestbike2026-07-22
Dear Valued Customer,
Thank you so much for your wonderful review and sincere recognition of ACTBEST e-bike! We truly appreciate your support for our products and your affirmation of our customer service team’s hard work. Your genuine feedback means the world to us and motivates us to keep improving. We’re thrilled you enjoy riding with us. If you trust our brand, please recommend us to more friends and family, so more people can experience the joy of smooth and fun riding. Thank you again for choosing ACTBEST!
Right out of the box my motor grinds . sent me smaller motor replacement
Right out of the box my motor grinds .
no power no torque.
It took me over a week to contact actbest by phone by email and by chat on Facebook..
Then actbest sent me the wrong motor..much smaller with less torque...i bought the bike because of the bigger motor and more torque....Even a customer service representative said actbest sent me the wrong motor and they knew it just to keep me quiet and keep the bike. well without the 1800 watt motor and 110nm of torque the bike is worthless to me.
the bike must go back and I want a refund
Edited , Ive asked since the beginning for a return.
And supposedly Actbest says . Hassle-free returns.
They are now demanding a older disabled man to hold his phone in one hand and climb a hill..So they can see it for themselves...This is extremely dangerous, as the bike has no balance because no power.. Almost wanting me to fall off the bike... Dangerous..
And now they are asking again for pictures I already sent.
Hassle-free?
Actbest....shame on you..
The New York State Attorney general is right down the street they told me to file because they have other reports on actbest also... I will also file small claims Court as suggested by the office.
They can make this easy or hard for actbest itself.
I want my refund so i can buy a different brand ebike.
I am 🚫 happy when im told on the phone I was purposely lied too... They didn't have the right motor and knew it and was all about taking me over the 15 day hassle free returns... Even the legal aid at the.atrorney general office can clearly see this...
Updated.
Well looks like Actbest wont have no accountability..So im heading to file.my court papers.. I know sending me the wrong motor and them saying it and having proof is all i need.They wont respond anymore like other reviewers say....That is not how credibility works.
10-20 dollar file charge..
Shame on you actbest to make customers sinking to your level of not doing anything and we must file charges to get a refund..
Reply from Actbestbike2026-07-22
Dear Robert DeBovis,
We are deeply sorry to hear about your experience with the motor issue and the difficulty you faced reaching us. We sincerely apologize for the frustration caused by the lack of timely communication and for the inconvenience with the replacement part. This is not the experience we want for any of our customers, and we truly regret that you feel let down. Thank you for bringing this to our attention — your feedback means a great deal to us.
R
Ramesh · 7 reviews · Experienced 2026-07-07 ·
★★★★★
ebikes enable you to enjoy gardens in your neighborhood
ebikes are great. with my ebike I can really enjoy the flowers, fall colors and beauty of my larger neighborhood. I am not limited to just a few blocks of walking in my neighborhood - I can ride easily for 4 miles all around my neighborhood and ejoy a much bigger area. When you drive you go too fast to enjoy the flowers, etc. Actbest ebikes are well built/robust and my ebike has transformed my life - I rarely use my car now - I go almost everywhere by ebike.
Reply from Actbestbike2026-07-22
Dear Valued Customer,
We really appreciate your positive feedback and love for ACTBEST!
It’s our great honor to serve you and meet your expectations.
We will continue to optimize our products with strict quality control.
Looking forward to accompanying you in your next ride journey!
D
Donna Poole · 3 reviews · Experienced 2026-07-13 ·
★★★★★
We are very happy with the action taken…
We are very happy with the action taken when we were faced with a bent frame and back wheel. The company worked with me to resolve the matter and now we are on the bike riding and enjoying it so much, Thank you Actbestbike. Would recommend to any one.
Reply from Actbestbike2026-07-22
Dear Valued Customer,
Thank you so much for your wonderful review and sincere recognition of ACTBEST e-bike! We truly appreciate your support for our products and your affirmation of our customer service team’s hard work. Your genuine feedback means the world to us and motivates us to keep improving. We’re thrilled you enjoy riding with us. If you trust our brand, please recommend us to more friends and family, so more people can experience the joy of smooth and fun riding. Thank you again for choosing ACTBEST!
Absolute garbage. Ordered and paid for two bikes. Got only one. The one that came was scratched and dented. Two weeks later the bike stops working. Not replacement parts or support what the freak
Reply from Actbestbike2026-07-20
Dear Rocco Carrino,
We are deeply sorry for this completely unacceptable experience. You ordered and paid for two bikes, received only one — and that one arrived scratched, dented, and stopped working within two weeks, with no replacement parts or support. That is simply not the service you deserved, and we sincerely apologize for every failure along the way. Thank you for bringing this to our attention.
G
Gina T · 2 reviews · Experienced 2026-07-19 ·
★★★★★
Horrible customer service
Horrible customer service. I’ve been trying to contact them for a week for a return, absolutely no response. I finally got someone on the phone, he was sending out a return slip, no email no callback. Stuck with an item I don’t want.
Reply from Actbestbike2026-07-20
Dear Gina,
We are truly sorry for the terrible experience you’ve had with our customer service. Not receiving any response for a week, then being told a return slip would be sent only to receive nothing — that is completely unacceptable and deeply frustrating. We sincerely apologize for the lack of follow-through and for leaving you stuck with an item you don’t want. You deserved much better, and we are sorry we let you down. Thank you for sharing your honest feedback.
Great package and easy build. My wife is very excited about her new bike.
Reply from Actbestbike2026-07-20
Dear Valued Customer,
Thank you so much for your wonderful review and sincere recognition of ACTBEST e-bike! We truly appreciate your support for our products and your affirmation of our customer service team’s hard work. Your genuine feedback means the world to us and motivates us to keep improving. We’re thrilled you enjoy riding with us. If you trust our brand, please recommend us to more friends and family, so more people can experience the joy of smooth and fun riding. Thank you again for choosing ACTBEST!
The display stopped working after a week and the brakes squeak loudly. Feels like a low-quality AliExpress product.
Reply from Actbestbike2026-07-20
Dear Vaughn Warren,
We are truly sorry to hear that your display stopped working after just a week and that the brakes are squeaking loudly. This is not the quality or experience you should expect, and we completely understand why it feels disappointing. Please accept our sincere apologies for the frustration this has caused. Thank you for sharing your honest feedback — it helps us improve.
J
Joe Stubblefield · 2 reviews · Experienced 2026-07-16 ·
★★★★★
Blue frame is fire 🔥
My son and I are very happy with the quality of our blaze plus. The features and the top speed exceeded our expectations. We order led the blue frame which is our favorite feature and truly stands out.
Reply from Actbestbike2026-07-17
Dear Valued Customer,
Thank you so much for your wonderful review and sincere recognition of ACTBEST e-bike! We truly appreciate your support for our products and your affirmation of our customer service team’s hard work. Your genuine feedback means the world to us and motivates us to keep improving. We’re thrilled you enjoy riding with us. If you trust our brand, please recommend us to more friends and family, so more people can experience the joy of smooth and fun riding. Thank you again for choosing ACTBEST!
N
Nancy In Dallas · 2 reviews · Experienced 2026-06-10 ·
★★★★★
Will not honor warranty, poor customer service
I purchased a Triker. It stopped working. It would not turn on and operate. I contacted customer service and after several phone calls, for an entire 24 hour period, the customer service number was busy, I received a poorly worded, hard to follow email on how to troubleshoot my problem. I traced the problem to either the wiring harness or the dashboard component. The dashboard component is out of stock. I’ve contacted customer service multiple times. They have no idea when it might be available. On the third time, they said that they may have a small limited quantity available the first of next month. Instead of placing the part on backorder, I am expected to follow the website to see when the parts are available and place an order. They’re expecting me to pay for the part even though it should be covered under warranty.
UPDATE:
As you can see there was what appears to be the perfunctory oh we’re so sorry response but there’s really no offer of any workable solution. I’ve talked to them on the phone. I’ve sent them emails. I’ve talked with their customer service and again nothing no idea when they’re gonna get the parts, no solution other than it’s my problem and if I wanna keep chasing trying to find this component to see if it works, that’s on me. Completely unacceptable. Their response is laughable at best.
I 100% do not recommend this company.
Reply from Actbestbike2026-07-17
Dear Nancy,
We are truly sorry to hear about your frustrating experience with your Triker and our unsatisfactory warranty support. We deeply apologize for the constant busy service line, unclear troubleshooting email and the out-of-stock dashboard part that left your trike unusable. We fully understand how upsetting it is to bear extra costs for a defective component that should be covered under warranty, plus the hassle of repeatedly checking stock availability yourself without a formal backorder arrangement. We acknowledge our insufficient after-sales coordination and poor communication throughout your case, and we sincerely regret all the trouble we’ve brought you. Your feedback is valuable for us to optimize our warranty process and inventory management moving forward.
Shipped fast, great value, excellent quality. I've bought two, one for me and one for the wife. Best ebike on the market for the money! Love it!
Reply from Actbestbike2026-07-17
Dear Valued Customer,
We really appreciate your positive feedback and love for ACTBEST!
It’s our great honor to serve you and meet your expectations.
We will continue to optimize our products with strict quality control.
Looking forward to accompanying you in your next ride journey!
R
Ramesh · 7 reviews · Experienced 2026-04-19 ·
★★★★★
Actbest ebike transformed my life
Actbest ebike transformed my life. I now go almost everywhere by ebike and very rarely drive.
The Race ebike is very well built.
Actbest has excellent customer service (by phone and email).
Actbest management is also open to feedback on how to improve the ebike - as an example they were receptive to my suggested to offer puncture resistant tires option after I experienced a couple of punctures. The overall quality of the ebike, except tires, and excellent customer support is why I recommend the RACE actbest ebike. You can easily add tireliners to make the tires puncture resistant.
Reply from Actbestbike2026-07-17
Dear Valued Customer,
Thank you so much for your wonderful review and sincere recognition of ACTBEST e-bike! We truly appreciate your support for our products and your affirmation of our customer service team’s hard work. Your genuine feedback means the world to us and motivates us to keep improving. We’re thrilled you enjoy riding with us. If you trust our brand, please recommend us to more friends and family, so more people can experience the joy of smooth and fun riding. Thank you again for choosing ACTBEST!
Iam incredibly impressed with my recent Actbest e-bike purchase,The shipping was lightning-fast, and the bike arrived at my door way faster than I expected. When it got here, I was equally amazed by how well it was packaged. Every single piece was wrapped securely in protective foam and held tightly with heavy-duty zip ties, meaning there wasn't a single scratch on the frame. Because of the excellent packaging, the bike and all of its accessories were in perfect condition. Unboxing was a breeze and putting it together was a quick, easy process. Highly recommend Actbest for their speedy service and careful shipping thank you again.
Reply from Actbestbike2026-07-17
Dear Valued Customer,
Thank you so much for your wonderful review and sincere recognition of ACTBEST e-bike! We truly appreciate your support for our products and your affirmation of our customer service team’s hard work. Your genuine feedback means the world to us and motivates us to keep improving. We’re thrilled you enjoy riding with us. If you trust our brand, please recommend us to more friends and family, so more people can experience the joy of smooth and fun riding. Thank you again for choosing ACTBEST!
The quality of bikes is as expected. If you purchase an ACTBEST bike please take it in the unopened carton to a bike shop for assembly. The cost of proper assembly is well worth it. The supplied tools are not sufficient for proper assembly and there are some adjustment issues that should be completed by a professional.
Reply from Actbestbike2026-07-16
Dear Valued Customer,
Thank you so much for your rating and for your support of ACTBEST e‑bike! We’re glad you enjoyed your riding experience and truly value your honest feedback. We will take your suggestions to heart and keep working hard to make our products and service even better. We hope to earn your full 5-star rating next time! Thank you for being with us!
I really have enjoyed the core 2.0 ebike there were so little minor issues but actbest solved them promptly. Customer service has been great and I would recommend actbest for a entry first time ebike experience you will be pleasantly surprised because they are great 👍
Reply from Actbestbike2026-07-13
Dear Valued Customer,
Thank you so much for your wonderful review and sincere recognition of ACTBEST e-bike! We truly appreciate your support for our products and your affirmation of our customer service team’s hard work. Your genuine feedback means the world to us and motivates us to keep improving. We’re thrilled you enjoy riding with us. If you trust our brand, please recommend us to more friends and family, so more people can experience the joy of smooth and fun riding. Thank you again for choosing ACTBEST!
