Over 5 months of ActBest bikes not…
Over 5 months of ActBest bikes not sending warranty parts. Nothing but long delays and broken promises. 2 weeks ago they agreed to send out a new control pad. That has come and gone. No new response to emails of where the part is. My 11 years olds bike has been not working for just over 5 months. Stay away from act best bikes!
Dear Valued Customer, Thank you for sharing your feedback. We sincerely apologize for the delays and frustration you have experienced. We understand how disappointing it is to have your bike out of service for such an extended period, especially when waiting for warranty parts. We take your concerns seriously and will review your case immediately. Our team will contact you as soon as possible with an update regarding the replacement part and the current status of your case. We are truly sorry for the inconvenience and appreciate the opportunity to make this right.