Actbestbike (actbestbike.com) has a 3.8 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 76% of negative reviews. Last updated 2026-08-10.
What people say
J
JC · 2 reviews · Experienced 2026-07-05 ·
★★★★★
2nd Actbest e-bike
This is the 2nd Actbest e-bike I bought. I bought a Core 2.0 City Commuter last year but it is a little too high for me but I love how the bike looks and perform. The price was very reasonable as well. I decided to let my husband have the bike and get the Actbest Cozy e-bike for myself. It starts fast and the quality of the bike is good and strong. The kickstand was broken during shipment, but the after sale team replied promptly and offered to reimburse the online purchase for the kickstand instead of waiting for the restock. I’m very please with the product and service.
Reply from Actbestbike2026-07-13
Dear Valued Customer,
Thank you so much for your wonderful review and sincere recognition of ACTBEST e-bike! We truly appreciate your support for our products and your affirmation of our customer service team’s hard work. Your genuine feedback means the world to us and motivates us to keep improving. We’re thrilled you enjoy riding with us. If you trust our brand, please recommend us to more friends and family, so more people can experience the joy of smooth and fun riding. Thank you again for choosing ACTBEST!
I had a gear mess up month after buying bike and motor making vibrating noise,I sent email and not even a week later I received a whole rear wheel assembly including new tire,not only did my email get answered quickly I received parts quickly,and I didn't never have any time them try to get out of doing it..They were awesome..So happy I bought actbest and you will too I promise,and there product is top of the line,everything well made,definitely get money worth couldn't be happier with actbest and my blazer ultra actbest e bike
Reply from Actbestbike2026-07-13
Dear Valued Customer,
Thank you so much for your wonderful review and sincere recognition of ACTBEST e-bike! We truly appreciate your support for our products and your affirmation of our customer service team’s hard work. Your genuine feedback means the world to us and motivates us to keep improving. We’re thrilled you enjoy riding with us. If you trust our brand, please recommend us to more friends and family, so more people can experience the joy of smooth and fun riding. Thank you again for choosing ACTBEST!
I encountered difficulties with my bicycle following a U-Haul relocation, specifically a shattered display, which necessitated extensive troubleshooting. Through persistent effort, I successfully identified the root cause of the problem. Throughout this process, the ACTBEST team provided exceptional customer service, maintaining consistent communication as I worked to resolve the issue. I highly recommend these bicycles, not only for their value and performance but also for the outstanding customer support and detailed guidance provided. I am pleased to report that my bicycle is now fully operational. My sincere thanks to the team.
Reply from Actbestbike2026-07-13
Dear Valued Customer,
Thank you so much for your wonderful review and sincere recognition of ACTBEST e-bike! We truly appreciate your support for our products and your affirmation of our customer service team’s hard work. Your genuine feedback means the world to us and motivates us to keep improving. We’re thrilled you enjoy riding with us. If you trust our brand, please recommend us to more friends and family, so more people can experience the joy of smooth and fun riding. Thank you again for choosing ACTBEST!
M
Maurice Maglalang · 1 review · Experienced 2026-07-08 ·
★★★★★
Excellent delivery and easy install for…
Excellent delivery and easy install for my mars st ebike. I had a minor issue with the seat and they went above and beyond and sent me an upgraded seat to replace it. I love everything about this bike and will be purchasing another actbest bike for sure!
Reply from Actbestbike2026-07-09
Dear Valued Customer,
Thank you so much for your wonderful review and sincere recognition of ACTBEST e-bike! We truly appreciate your support for our products and your affirmation of our customer service team’s hard work. Your genuine feedback means the world to us and motivates us to keep improving. We’re thrilled you enjoy riding with us. If you trust our brand, please recommend us to more friends and family, so more people can experience the joy of smooth and fun riding. Thank you again for choosing ACTBEST!
JUNK! Speedy ST first it says great for off road but when it comes the instructions say don’t take
off road
First bike motor stopped working after a few weeks they replaced the bikes second bike did the same thing within a week and used maybe couple times. 7 months after purchasing the first we have really expensive pedal
bikes. Customer service takes forever my other son ha s a Jasion no problems
Reply from Actbestbike2026-07-09
Dear Jamie Stothart,
We are truly sorry to hear about your experience with the Speedy ST and the distress it has caused your family. Reading that the motor failed on the first bike after a few weeks and the replacement failed within a week—after only light use—is unacceptable and understandably upsetting. Noting that the product description touted off-road use while the instructions advise against it adds to the frustration and confusion. We also sincerely apologize for the slow customer service response that left you waiting for answers. It’s especially disappointing given your other son’s Jasion bike has had no issues. Thank you for sharing these details; we are genuinely sorry for the inconvenience and disappointment.
M
Mark Young · 4 reviews · Verified · Experienced 2026-07-04 ·
★★★★★
Happy with my ActBest bikes. Both of them.
Bought a Striker for myself, and the Cozy for my wife. Both very good bikes, particulary for the cost. I have had the striker up to 37mph on the flat with only throttle. Lots of fun. They were both reasonably easy to assemble accept for one screw on the rear fender on the Cozy. Very difficult to get the screw started. Also the front bracket for a basket that we also ordered separately was welded on the front of the bike off center. I made due and got the basket on straight but it took a little ingenuity to get it on so it didn't look weird and also be stable. Other than that, super happy. Assuming the batteries are decent, which is yet to be seen, and the controls stay stable, these bkies should provide years of fun. Thanks, ACTBEST.
Reply from Actbestbike2026-07-08
Dear Valued Customer,
Thank you so much for your wonderful review and sincere recognition of ACTBEST e-bike! We truly appreciate your support for our products and your affirmation of our customer service team’s hard work. Your genuine feedback means the world to us and motivates us to keep improving. We’re thrilled you enjoy riding with us. If you trust our brand, please recommend us to more friends and family, so more people can experience the joy of smooth and fun riding. Thank you again for choosing ACTBEST!
I purchased my first ebike from Actbest. I was a bit reserved given that I had never heard of this company before, but they offered what appeared to be a good ebike at an affordable price. My verdict is the bicycle is great. It was easy to assemble and ride. The bike has plenty of power and speed for riding on bike paths in Colorado. I did run into a issue with the computer. The display went out on the second ride. Fortunately, the bike still operated fine even without the display working. I emailed the support team at Actbike on a Sunday evening to report the problem. They responded on Monday morning! In just two emails, they understood the problem and shipped a new computer for the bicycle. I installed it today and the bike is back to fully functional. I was really impressed with how responsive and easy the support team was to work with and highly recommend the company based on both the product and support.
Reply from Actbestbike2026-07-08
Dear Valued Customer,
Thank you so much for your wonderful review and sincere recognition of ACTBEST e-bike! We truly appreciate your support for our products and your affirmation of our customer service team’s hard work. Your genuine feedback means the world to us and motivates us to keep improving. We’re thrilled you enjoy riding with us. If you trust our brand, please recommend us to more friends and family, so more people can experience the joy of smooth and fun riding. Thank you again for choosing ACTBEST!
Timely response, and delivery. Help with minor problem.
Reply from Actbestbike2026-07-07
Dear Valued Customer,
Thank you so much for your wonderful review and sincere recognition of ACTBEST e-bike!
We truly appreciate your support for our products and your affirmation of our customer service team’s hard work. Your genuine feedback means the world to us and motivates us to keep improving. We’re thrilled you enjoy riding with us. If you trust our brand, please recommend us to more friends and family, so more people can experience the joy of smooth and fun riding. Thank you again for choosing ACTBEST!
P
Phi Schmo · 4 reviews · Experienced 2026-06-28 ·
★★★★★
This is a sturdy, tough bike!
The total miles on the odometer currently are 2,240. I've been actively riding this bike FULLTIME since September of last year(2025). I am a lifestyle bicyclist these 36 years now, and this bike has had zero problems. With 10 months of wear on it, riding fulltime, I am just now having to have the brake pads replaced. That's hard, hot, and dangerous riding on Arizona roads. This is NOT your Night School Retiree commuting on his 20 MPH trike in historical Fredericksburg, VA.! We got thorns the size of Texas.
I was put in a hospital back in the Summer of 2024, with a punctured lung and fractured rib for 7 days by a thorn 1" long. But that was NOT on THIS bike. That was a ZNH commuter bike, my first E-bike. I put 27.5" X 2.25" extreme knobby (Tincci) tires on this Apex 27.5 Ebike, riding ABOVE the thorns! This bike is rugged, and the company that backs it is trustworthy. They discounted my entire purchase by $140.00 for a damaged front wheel hub. This bike ONLY cost me $370.00, shipping included in that total. I love this bike. It is my dessert rat, stable on tore-up roads out here in the Sonoran Dessert. She is my Babe...
Reply from Actbestbike2026-07-07
Dear Valued Customer,
Thank you so much for your wonderful review and sincere recognition of ACTBEST e-bike! We truly appreciate your support for our products and your affirmation of our customer service team’s hard work. Your genuine feedback means the world to us and motivates us to keep improving. We’re thrilled you enjoy riding with us. If you trust our brand, please recommend us to more friends and family, so more people can experience the joy of smooth and fun riding. Thank you again for choosing ACTBEST!
Im am not a person who typically writes reviews, but thought the way Act Best has handled their support and service was top notch and worth others looking to purchase an Act Best bike knowing that my experience has been 5 stars. Ive had two issues come up on the ActBest Core 2.0, and both were remediated attentively and quickly. The bike has been great, but the service has been extremely gratifying!
Reply from Actbestbike2026-07-03
Dear Valued Customer,
Thank you so much for taking the time to leave such a thoughtful review, especially since you mentioned that you don't usually write reviews.
We are truly honored to know that both your Actbest Core 2.0 and your experience with our customer support have met your expectations. We're glad we could resolve the issues quickly and provide the level of service you deserve.
Your kind words and recommendation mean a great deal to our entire team and motivate us to continue delivering excellent products and support.
Thank you for choosing Actbest. We wish you many more safe and enjoyable rides ahead!
They got my replacement parts in super quick and the customer service is great. Their bikes are very good and would definitely recommend to any rider.
Reply from Actbestbike2026-07-03
Dear Valued Customer,
Thank you so much for your wonderful feedback!
We are delighted to hear that your replacement parts arrived quickly and that you had a great experience with our customer service. It's also fantastic to know that you're enjoying your Actbest bike.
Your recommendation means a great deal to us and encourages us to continue providing the best products and support possible.
Thank you for choosing Actbest. We wish you many safe and enjoyable rides ahead!
B
Brian Christian · 2 reviews · Experienced 2026-05-21 ·
★★★★★
Tech support was helpful in getting My bike up and running!
I had to contact support when m y display went bad on one of my Actbest bikes (I purchased 2). They were very helpful in sending required parts to repair my bike. We are up and running and hitting the trails again. Thanks for your support Actbest!!
Reply from Actbestbike2026-07-02
Dear Valued Customer,
Thank you so much for your wonderful review and sincere recognition of ACTBEST e-bike! We truly appreciate your support for our products and your affirmation of our customer service team’s hard work. Your genuine feedback means the world to us and motivates us to keep improving. We’re thrilled you enjoy riding with us. If you trust our brand, please recommend us to more friends and family, so more people can experience the joy of smooth and fun riding. Thank you again for choosing ACTBEST!
Took almost a month a arrive and came damaged. The company offered no solution except ''use it as is''. Horrible.
Reply from Actbestbike2026-06-30
Dear Valued Customer,
We truly regret the experience you've had, and we sincerely apologize that our previous response fell short of the support you deserved.
Your feedback has been escalated internally, and we are taking it seriously. We will be reaching out to you directly to ensure this matter is properly resolved.
Thank you for bringing this to our attention — it helps us do better.
e
eric keith · 5 reviews · Experienced 2026-06-11 ·
★★★★★
Good bike at price point
Quick free shipping. Customer service is available, but may be slow about getting back / offering technical support information. Offers good value at price point, many pros - but a few corners cut..... An economical ebike choice.
Reply from Actbestbike2026-06-30
Dear Valued Customer,
Thank you for your 5-star review and for sharing your honest feedback!
We're thrilled to hear you're enjoying the value and free shipping experience. Your comments on our technical support response time are noted — we're continuously working to improve our response efficiency and the depth of support we provide.
We appreciate your trust in Actbest and look forward to supporting you on every ride ahead.
C
Christina Panteloukas · 2 reviews · Experienced 2026-06-27 ·
★★★★★
Definitely Recommend! Great customer service!
We've had a great experience with Actbest so far. Their costumer service has been nothing but excellent. They were very prompt in communicating back and forth with me and were able helped us throughout the entire process and gave us what we needed immediately, without any delays. We highly recommend this company!
Reply from Actbestbike2026-06-29
Dear Valued Customer,
Thank you so much for your wonderful feedback!
We are thrilled to hear that you've had such a great experience with Actbest and that our customer service team was able to assist you promptly throughout the entire process.
Your recommendation means a great deal to us and encourages us to continue providing the best possible products and support.
Thank you for choosing Actbest. We truly appreciate your trust and support, and we wish you many safe and enjoyable rides!
Love the folding ebike style. It's been fun and easy to use.
Reply from Actbestbike2026-06-26
Dear Valued Customer,
Thank you very much for your positive feedback!
We are delighted to hear that you are enjoying the folding e-bike and finding it fun and easy to use. Your satisfaction means a lot to our team.
Thank you for choosing Actbest. We truly appreciate your support and wish you many enjoyable rides ahead!
I did have a bad experience with this company dealing with the battery, however they did manage to send a new one several weeks later. I don’t think they are a bad company but the customer service could be a little bit better. I will say they do work with you but it does take some time. I did have to take the bike to a local shop to get the breaks tightened. If you buy from them just make sure you know a good local bike shop that can inspect the bike for you. This was my first e-bike, but my next one I’m definitely going to purchase it from a local store just to avoid situations like this one.
Reply from Actbestbike2026-06-24
Dear Valued Customer,
We are sincerely sorry to hear about your frustration and apologize for the experience you have had.
We would like to clarify that the $350 amount mentioned is not the final resolution for your case. Our team is actively reviewing your battery issue, and the responsible representative has already been asked to contact you and continue working toward a solution.
We understand how inconvenient it is to be unable to use your bike, and we appreciate your patience while we work to resolve the issue. Please keep an eye on your email, as our team will follow up with you as soon as possible.
Dear Valued Customer,
Thank you very much for your wonderful feedback!
We are delighted to hear that you are enjoying your bike and that our team was able to provide helpful support. Your satisfaction is our greatest reward.
Thank you for choosing Actbest. We truly appreciate your support and wish you many safe and enjoyable rides ahead!
Beware. My son sold his Ebox because the banned them here in Oregon and bought a Actbest. From the beginning noting but problems. I own a Bodyshop and we put the bike together at the shop. First it was missing hardware. So we had to go
Out and buy grade 8 lock nuts. Then the fenders rubbed so we had to modify the brackets. The first day he went out both tires popped. The third today the Display screen shows an error message. I have emailed actbest several times with no support. My son had his Ebox for a year and never once had one issue.
Reply from Actbestbike2026-06-22
Dear Valued Customer,
We are very sorry to hear about your experience and the issues your son has encountered with the bike.
We sincerely apologize for the inconvenience caused by the missing hardware, tire issues, display error, and the lack of timely communication. We understand your frustration and take your feedback seriously.
Please contact us with your order information, and we will review the situation and do our best to assist with a solution.
The Actbest bikes are awesome. And, their customer service is the BEST! We had an issue with a tire and rim while under warranty, and every minute of the process with Amber and the entire customer service team was professional, informative, helpful, and friendly. We would try to CONVINCE anyone to purchase Actbest bikes. Thank you for everything.
Reply from Actbestbike2026-06-22
Dear Valued Customer,
Thank you so much for your kind words and support!
We are delighted to hear that you are happy with your Actbest bike and that our customer service team, especially Amber, was able to assist you throughout the warranty process. Your recognition means a great deal to us.
We truly appreciate your recommendation and trust in Actbest. If you ever need assistance in the future, please don't hesitate to contact us.
