Eskute US

I tried to compromise with the company no result

I tried to compromise with the company...but they keep stating everything is fine....I've written couple of reviews and thought everything was now good... but beware...the brakes on these bikes are very cheap...the bike is heavy so hard to stop.Ive had at the shop twice now...have to put hydraulic brakes on the bike so my grandson doesn't crash....Also the back tire is worn out in the middle already after 176...miles....the front tire is half gone.The keep asking me what terrain are you driving on...I said what ever other person rides on the street...dirt...etc...the tires are also garbage....I have to put those on the bike too............800$$$ more dollars with labor.Im know it might seem like I want a Cadillac for 900$$$but common i could have bought a bike locally for that much money. The local dealers won't even work on these bikes due to them saying they don't stand by these bikes and there made cheap. It's been a nightmare.. you have to find someone willing to fix them...good luck...try to find a company you can talk to directly instead of emails...that should show you how cheap the company is. THEY KEEP ASKING ME TO TAKE MY REVIEWS AWAY...IM NOT DOING IT BECAUSE ITS THE TRUTH. ITS MY FAULT FOR THINKING THIS BIKE WAS GOOD.. ILL TAKE PART OF THE BLAME!!The truth is that I didn't do enough research...my bad...but yet common 900$$garbage...

Awesome bike great support.

Had a problem with my address and had to change the colour of my T300 trike but with thanks to Tina problems solved and she offered to send me complementary gifts. The bike arrived really fast by UPS we assembled it charged it up and hit the road great looking bike thinking we may order another one.

Hello Support Team i would like to…

Hello Support Team i would like to thank Jade for is and feedback on the situation that I had. Thank you

Great Customer Service

Zhou took great care of me sending a requested replacement part with kind diligence! Enjoying my C200 ST!

I was shipped an escute nova mini

I was shipped an escute nova mini, and it had some issues, but my good freind Mark helped me out so much with the return process, overall amazing ng company and people just a couple small issues here and there

Got the eskute nova x

Got the eskute nova x. Pretty solid i ride it on 5 foot jumps and it handles them very good. The frame is way better than the nova mini.

Bike Appreciation

I like how the bike came relatively quickly, it's a good speed and I like the design. I would recommend this bike to anyone getting their first electric bike.

They have help me in responding to one…

They have help me in responding to one of my trike bike that had an issue with the axle.. The Company is very responsive and stand behind their products. Quality is great an price are awesome. Thanks you To JADE who has help me thru the process, I am very happy.

This is by far the best company I've…

This is by far the best company I've dealt with. They resolve issues quickly, communicate clearly, and are always straightforward and honest. Their customer service has been excellent from start to finish. I highly recommend them!

The purchase was great

The purchase was great, but the set up experience was a bit challenging for someone who does not quiet understand mechanics, so if you are a beginner with mechanics you may require someone with experience in putting this bike together. Overall the quality of the bike is fantastic once you put it together!

Excellent customer service from Tina!

Great customer service

We received an electric trike with a bent axle. Jade was more than helpful with guiding me through the process to video the issue and giving prompt attention to the matter. Communication was excellent, and we now have another bike on the way. Great customer service!

Customer service was great

Customer service was great. Zhou helped me every step of the way. I had issues with my tires and Zhou immediately responded and made sure I received new set of tubes and tires. I was very happy how customer service communicated with me through this whole process.

(Jade) did an awesome job getting me my…

(Jade) did an awesome job getting me my helmets and bikes here safely... We do appreciate your help,riding the e-bikes is easily one of the best parts of my week. Whether I am cruising effortlessly on a long road ride or taking on tougher terrain, having two distinct setups gives me the absolute best of both worlds. The smooth pedal assist makes every trip a total blast, turning tough hills into a breeze and transforming simple errands into genuine joyrides. Having that versatility parked in the garage means I always have the perfect ride ready to go! I will be back for another one😎😆 #onelifeonechance Wilkyout

We purchased the combo sale ebikes…

We purchased the combo sale ebikes M200. Mine was damaged during shipment by FEDEX. Zhou was very professional and helped me through the entire process. She expressed concerned that they were extremely busy and apologized for not getting back to me for a couple of days. I appreciate everything and would highly recommend. I am thankful they made the damage to my bike right and are making sure my replacement parts are here before we leave for our trip.

Very impressed with my customer service…

Very impressed with my customer service they’re very quick on their responses and they were very understanding of my situation of my disabled husband. Bella took care of me and made sure well well cared for thank you Bella

Amazing! Great quality.

Amazing company, great quality ebikes, absolutely recommend their ebikes. I have not had a single issue with it. It has exceeded my expectation. 10/10 would recommend.

Jill Is the Best!

Jill went above and beyond not only to rectify the problem by sending TWO instead of ONE inner tube. Furthermore, she sent two rear view mirrors. She is what keeps companies going. Thank you, Jill! Keep up the great work!

The bike I bought was the V300

The bike I bought was the V300. Good bike and comfortable.

Excellent service

Customer service was great and very friendly. We love our new bikes and are great for taking on the boat with us. Gives us more freedom when on holiday.