Eskute US

Made the experience

What made it really great was receiving my bicycle and being able to build it quick and use it almost straight out the box. And it’s easy to modify to your liking too so which I like I did also have some issue that had happened due to my own dumb self, and customer service was really helping in getting me the part I needed that broke especially Jill from customer service. Super helpful and pretty fast responses considering it being during some of the busiest times of the year and was able to fix up the bike thanks to him!

My son loves his e-bike

My son loves his e-bike. For me it was easy to order and assemble. It’s the perfect size and ride for him. Customer support has been great as the seat was damaged during shipping and they sending replacement. And it was affordable compared to other bikes in comparison

The support team was very helpful

Excellent experience !

My experience with Eskute has been nothing short of outstanding. Zhou, with their Customer Service Dept. was extremely helpful. We ordered another E-bike from them, as well as, prompted another neighbor of ours to order the new T300 Pro. In our time, where there are doubts about a company’s reputation, I would highly recommend Eskute for your E-bike purchase.

Absolutely WONDERFUL customer service

Absolutely WONDERFUL customer service! I had issues with my battery running out much faster than it should be, and they made it right no issue! I got the NovaX and I very much like the torque it has! Only “issue” I say is that the top speed isn’t quite as high as advertised, but that could just be user error lol. (It still goes PLENTY fast)

Great Eskue service

I own an electric bike shop in Cocoa, FL. I have purchased many bikes to sell in my store but only order 1 to ensure the quality before purchasing more. I purchased an Eskute bike but the horn button was stuck. I contacted Eskue and was promptly sent a new horn button which solved the problem. The bike is now on the show room floor for sale. I will purchase more Eskute as a result of the GREAT service! Thank you Eskute, lets sell'em! Rick After posting this morning, the bike was sold this afternoon.

Fell apart after 1 week and 3 rides

After 1 week, this ebike fell apart. From the moment we assembled, the brakes squeaked. This ebike, mountain bike is supposed to take a small bump, but not eskutes! The tire came completely off the rim. The upside is Customer Service was the most agreeable and helpful I've experienced. They were open to solutions and providing refunds and honoring warranties.

My bike was shipped back because it was…

My bike was shipped back because it was damaged in shipping and they helped me get a new one quickly

Comfortable

I got the nova x and love it!!

I got the nova x and love it!!! It’s so fun and an amazing quality bike.

Thank you Jade!

Thank you Jade for helping me address the issue on my brothers E-Bike. Very efficient and detailed instructions were very helpful.

Great item I ordered and would…

Great item I ordered and would recommend this place!

Good product ,outstanding service .

I wish to thank Jade and all the support team for an outstanding AfterSale help when needed . The bike works like a charm and we are using it for our daily exercise and sightseeing .We are quite satisfied .

Excellent customer support

Thank you to Mark for taking care of my…

Thank you to Mark for taking care of my tire issue with experience and dedication to excellence. I appreciate him for being there when I needed help. The entire service time was also great!

Bike finally arrived

This is a 2 part review - I’ve kept it all here in case anyone else has a similar experience with FedEx! On June 28th we ordered a bike for our 11-year-old as a surprise so he could use it this summer. Bike was supposed to be delivered on July 6th via FedEx Ground (they are also the worst), never arrived and is now declared lost. I finally was able to speak with customer service yesterday and was told that they would be reaching out to FedEx. This morning I received an e-mail stating that in order to get refund or a new bike I could fill out an insurance form. Meaning I get to now spend more time tracking down a bike or trying to get my money back. It should not be this difficult. UPDATE After I posted this review and complained to the company they followed up and offered to ship us a new bike. We received it last night and put it together and so far it’s been great, our son is thrilled. Assembly was not too difficult and did not take too long. I hated having to complain in order to get the product, but I appreciate that they did make things right in the end.

Mark's support was phenomenal

Had an issue with the supplied charger

Had an issue with the supplied charger, reached out for help and Bella was able to send us a new one under warranty. Great service.

You're associate Jade is amazing

Mark was very helpful

Mark was very helpful. I received my trike and the rear axle was bent from inside, wheel wobbled and bike was not drivable. Mark assured me they would make it right. I was given a new bike at no additional cost. Received my new trike and enjoying it. Great customer support.