NACA (consumeradvocates.org) has a 4.8 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has not yet replied to negative reviews; 47 of them were added in the last 12 months. Last updated 2026-08-10.
As a hands on person who needs step by step instructions, I can say that my NACA portal has everything I need to complete my action plan towards home ownership. This program has a wealth of knowledge but you have to do your part to get to the goal!
It was very helpful, informative, and personalized. I think they are doing a good job to help me people buy houses. I had a nice experience.
My counselor Prutha Joshii from Naca Boston office is very helpful despite the fact that it's alot of paperwork and going back and forth
My experience with NACA has been outstanding. From the very beginning, I felt supported by a highly professional team that was always available to answer my questions and guide me through every step of the process. I would like to express my sincere appreciation to Antonio Coronado, Kimberly, and Karen for their exceptional guidance, patience, and dedication. Their advice was always clear, timely, and gave me the confidence I needed to move forward with peace of mind. I am extremely pleased with the NACA program and the outstanding level of service I received. I highly recommend NACA to anyone who dreams of becoming a homeowner while working with a team that truly cares about its members.
Its an amazing service to assist people ready for a home whom might want additional assistance or education. it can save you money and confusion but will cost you time and effort as the process is in depth and lengthy.
First Day attending the workshop. Loving what I am hearing. Gwendolyn Davis
Going through the first workshop! Love how straight forward the process is being explained! Looking forward to beginning the journey towards home ownership.
My experience with NACA has been outstanding. From the very beginning, I felt supported every step of the way. The online portal is very user-friendly and makes it easy to complete tasks at your own pace as you gather the required documents. When I had trouble accessing one of the funding links, I called customer service and was connected with an incredibly knowledgeable representative. She was patient and kind and stayed on the phone with me while I viewed my portal until we resolved the issue in less than 15 minutes. She answered every question I had and even helped me secure an earlier appointment by referring me to another mortgage counselor. My mortgage counselor has been equally amazing. During our first meeting, I had scheduled the appointment during my lunch break at work. I'm a Research Manager, and an unexpected issue came up that required my immediate attention. I had to leave our Zoom meeting for about 30 minutes and was convinced I had missed my opportunity. To my surprise, when I returned, my counselor was still there. She had continued working on my file while I handled the situation and greeted me by saying I was just in time to finish everything. That level of understanding and dedication meant so much to me. Before working with NACA, I assumed that organizations offering free or discounted services would be rigid and quick to find reasons to deny assistance. NACA completely changed my perspective. Every staff member I've interacted with has genuinely wanted to help me succeed. They treat people with dignity, patience, and respect, and their mission of helping people achieve homeownership is evident in every interaction. I also appreciated that my mortgage counselor proactively let me know she would be on vacation, so I understood the timeline for responses. That level of communication made me feel valued and kept me informed throughout the process. If you're interested in becoming a homeowner and need guidance, I cannot recommend NACA enough. They provide far more than financial assistance—they provide encouragement, education, and a team of people who truly want to see you succeed. NACA is the real deal, and I can't wait to purchase my duplex!
The is my 2nd time trusting NACA with my home buying process and I am grateful to have an amazing program to help with homeownership.
hi, my name is Niachele McDonald. I'm currently going through NACA first time homebuyers program. this program is not a easy process to go through, but if you're diligent organize patient and resilient you could get it done. NACA have some lovely and delightful people who work for the company. Miss wisdom is a Front desk worker that was very helpful and kind to me. Miss Ellen was my first counselor. She was very thorough with explaining the process as well as setting realistic expectations. She also gave me task to complete in a timely fashion, which truly help with this process.
Dealing with NACA has been a great experience for me. While preparing to become a first-time home buyer, this process has also been a great learning experience as well. I am learning a lot about the home buying process and what it takes to become a home owner, My counselor Antonio is very knowledgeable and does not sugar coat anything. I am referring anyone I know looking to purchase a home to NACA.
This is my 2nd time around with NACA! They will hold your hand through qualification while helping you to prepare for homeownership! This time around their systems have been updated and their counselors are readily available!
I have been working with NACA for some time now on my journey to purchasing a home, and overall, my experience has been very positive. While there have been some ups and downs along the way, NACA has remained supportive and committed to helping me reach my goal. My counselor, in particular, has been outstanding. They have taken the time to thoroughly explain the process of purchasing both a single-family home and multi-unit properties, making sure I understand each step. Their patience has meant a lot to me, especially during the fluctuations in interest rates, which can be stressful and overwhelming. Throughout this process, my counselor has consistently encouraged me, reminding me not to give up on my goal of purchasing property. Their support, guidance, and dedication have made a significant difference in my experience. I truly appreciate NACA’s commitment to helping individuals achieve homeownership, and I’m grateful for the support I’ve received during this journey.
NACA consumer advocates is a very wonderful program. This program helps you to purchase a home with very limited stress and a lot of financial power. I did my intake with one of the conselors , she was very patient and informative.
Great experience and great customer service
I have been working with NACA on making my dream of homeownership a reality. I never imagined that there would be a possibility of owning a home. With NACA, I feel a lot closer to reaching that reality. Initially, it feels overwhelming with how much information is needed to be qualified, however once things begin plugging in, it begins to make more sense. My counselor has been helpful and responsive, ensuring that I'm submitting everything needed accurately. I look forward to the future and continuously working with NACA.
Hi, Overall not a bad program. Helps all families especially if you have the patience as the process is time consuming. I would recommend all parties to go through the program if they are trying to save the most money.
Staff and counselor are so responsive and respectful. They take time to explain all the steps to me
My experience started when I first called NACA to find out how I can get engaged with the program..called customer service and I was taken through a step by step process on how and what to do to get my feet wet and what to do after the representative was so patient as I had a lot of questions which she took time to explain and I was so grateful then when I was done with doing the course line I got a call from a counselor who ended up being my counselor whom took as and has been guiding my wife and I go through the process of submitting documentation and paperwork required ..our counselor has been very supportive to us and has made it much easier than what I had imagined it to be and we can’t wait till we finally get done and move into our dream home..thank you NACA
I’m currently going through the NACA homebuyer program and have had a positive experience so far. The process is detailed, but the guidance has been helpful and the program offers a great opportunity for people looking to become homeowners. I appreciate the support and the mission of helping families access affordable homeownership.
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