Satisfied Customer
The 6 hours I was able to do at my leisure. The mandatory 2 hours was at a convenient time and was interesting.
About Contractor Training Center
Data updated- Website
- contractortrainingcenter.com
- Category
- Education & Training
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 93% (14/15)
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About this business
With more than 30 years of experience, Contractor Training Center (CTC) has helped over 60,000 professionals from coast to coast in construction, electrical, plumbing, HVAC, and more achieve their licensing goals. With self-paced online courses and livestream classes, we have the format to fit your learning style and schedule. In addition to exam prep, we provide application assistance to help you navigate the licensing process, continuing education to keep your credentials current, and business coaching services to support your long-term growth and success in the industry. Our mission is simple: to equip you with the tools, knowledge, and confidence to pass your exams and build a thriving career.
Written by the business, not verified by us.Is Contractor Training Center legit?
Contractor Training Center (contractortrainingcenter.com) has a 4.3 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Education & Training and its reputation is good. 83% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 93% of negative reviews; Reviews mostly discuss User experience, Product, Customer service. Last updated 2026-08-30.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the support staff for being exceptionally helpful, patient, and courteous when assisting with registration and answering questions. Consumers often mention that the training materials are extremely useful for test preparation and that the platform is easy to navigate. However, some customers also noted technical difficulties with website logins, missing order histories, and unexpected loading errors. A few reviewers were disappointed with specific course modules and materials, mentioning outdated content, incorrect answer keys, or poor print quality. Some people also felt that certain instructor presentations were lengthy or difficult to follow during classes.
Auto-generated from all reviews of this business. For reference only.What people say
Leveling up my AI skills
Great weekend class. The instructors were highly knowledgeable about AI platforms and industry trends, and the hands‑on demo of a full‑cycle estimate workflow made the concepts easy to understand. I left with a clearer sense of workflow efficiencies and several useful takeaways. Looking forward to more courses in the future.
Reply from Contractor Training Center2026-06-24
Thank you for the 5 stars! We are so glad you enjoyed the weekend class and found the instructors knowledgeable. It's wonderful to hear the hands-on demo provided clear understanding and valuable takeaways. We appreciate your positive feedback and look forward to seeing you in future courses. If you need anything, you can reach us at [email protected] or 888-858-7350. We are always here to help!
Great class!
Online class makes it eaay to access. Great organization!
Reply from Contractor Training Center2026-06-15
Thank you for taking time to leave us a 5-star revew! We're so happy to hear our online class is easy to access and well-organized! Thank you for your kind words. If you need anything in the future or have any questions, you can reach us at [email protected] or 888-858-7350. We are always here to help!
Acutally talking to one of your…
Acutally talking to one of your associates, Theresa McCutcheon. She was very helpful and worked with me to make sure everything was done and completed correctly. I just want to let you know that she is a great asset to your company, please thank her for me. I will definitely use your company again for my continued education.
Reply from Contractor Training Center2026-06-15
Thank you so much for the 5-star review and for your kind words. It truly means a lot to hear that I was able to help and make sure everything was completed correctly for you. I really appreciate you taking the time to share this, and I’m grateful you chose us for your continued education. Please don’t hesitate to reach out anytime you need assistance, I’ll be happy to help. Thank you again, and I look forward to working with you in the future!
Exceptional Clarity and Engagement
Exceptional Clarity and Engagement The instructor’s teaching style is uniquely engaging. His clear, matter‑of‑fact delivery kept me fully attentive and genuinely excited for each new point. This level of clarity made even complex topics easy to follow. His pacing and delivery kept me on the edge of my seat. The structure of the lessons made it easy to stay focused.
Reply from Contractor Training Center2026-06-15
Thank you for the 5-star review, this really means a lot. I’m glad the clear, straightforward style and the pacing kept you engaged, and that the lesson structure helped you stay focused. Appreciate you taking the time to share such detailed feedback. If you ever have any questions or need assistance in the future, please feel free to call us at 888-858-7350 or email us at [email protected].
The customer service and follow up was…
The customer service and follow up was excellent. A Student advisor (Theresa McCutcheon) called to make sure I had everything & understood it all. Then followed up first thing next morning when I had emailed a question the night before. Communication from company all around was so helpful . I always use this company for that reason.
Reply from Contractor Training Center2026-06-15
Thank you so much for the 5-star review! I’m really glad I was able to help make sure you had everything you needed and that everything was clear. I’m happy I could follow up quickly on your question, too. I truly appreciate you continuing to choose our company, it means a lot. We are always happy to help. [email protected] 888-858-7350
Good communication
Good communication Easy to understand Easy directions to follow
Reply from Contractor Training Center2026-06-15
Thanks so much for the 5 star review! We are happy to hear that the communication was solid and easy to follow. Appreciate you taking the time to leave a review! If you need anything in the future or have any questions, you can reach us at [email protected] or 888-858-7350. We are always here to help!
I love the on boarding process
I love the on boarding process. It was easy, and the agent was very helpful and knowledgeable. I called just knowing what I was looking for, but I didn’t know how to proceed. All it took was one phone call and boom. I had everything I needed. So I’m saying that to say, if you’re hesitant to call don’t be. Your one phone call away from your future.
Reply from Contractor Training Center2026-06-10
Thank you so much for the 5-star review! We’re thrilled to hear the process felt easy and that your agent was helpful and knowledgeable. It means a lot that you trusted us even though you weren’t sure how to proceed, and we love that one call got you everything you needed. Thank you as well for encouraging others who may be hesitant; we couldn’t agree more. We’re excited for what’s ahead for you, and we’re always here if you need anything! You can reach us at [email protected] or 888-858-7350.
great to be able take the course time…
great to be able take the course time conenient for the student
Reply from Contractor Training Center2026-06-09
Thanks so much for the 5-star review! We’re glad the course format makes it convenient for you to take the training on your own time. If you have any questions or run into anything along the way, please reach out to us at [email protected] or call 888-585-7350—we’re happy to help.
Expedited delivery of service
Expedited delivery of service, very helpful.
Reply from Contractor Training Center2026-06-09
Thank you for the review! We’re glad the expedited delivery worked well for you and that our team was helpful. If there’s anything we can do to make your experience a 5-star one, please reach out at [email protected]
⭐☆☆☆☆ (1/5)
⭐☆☆☆☆ (1/5) I am extremely disappointed with my experience. Before making my purchase, I clearly explained to the sales representative that I was completely new to this subject and had no idea where to start. I specifically relied on their expertise to guide me toward the materials I actually needed. Instead of receiving helpful advice, I was sold more than 15 books and study materials without a clear explanation of their purpose or whether they were necessary for my goals. After spending thousands of dollars, I later learned that many of these materials may not even be relevant to what I need. To make matters worse, I was then told that I would need to purchase additional books. If the original recommendations had been made with the customer's needs in mind, this situation could have been avoided. As a beginner, I expected guidance, education, and support. Instead, I felt like the priority was making a sale rather than helping me find the right resources. The entire process was overwhelming, frustrating, and unnecessarily expensive. What is most disappointing is that this situation was completely preventable. I was upfront from the very beginning about my lack of knowledge and specifically asked for guidance. Rather than helping me identify the materials I actually needed, your team sold me a large package of books and resources that I may never use. The responsibility for recommending the appropriate materials should have fallen on the experts I was trusting for advice. Instead, I was left with unnecessary expenses, confusion, and the feeling that my needs as a customer were secondary to making a sale.
Reply from Contractor Training Center2026-06-09
Thank you for taking the time to share this feedback — we’re sorry to hear how frustrating this felt. For clarity, we reviewed the recorded call. During that conversation, our representative explained there are two different exam paths with different required references: Residential only vs. Unlimited Commercial & Residential. You were asked which route you wanted to pursue, and you confirmed Unlimited Commercial & Residential. The books and study materials that were ordered were based on that selection. We also want to note that, as stated in our policy, all book items are final sale. That said, we still wanted to help you move forward once you indicated you may be switching directions. To support you, we offered to switch your course at no extra charge and provide the one additional book needed for the Residential trade route at a significant discount—so you would effectively have two exam-prep options for the price of one. If you’d like to move forward with the course switch, please email us at [email protected] and our team will get you started.
You did not notified state of Virginia…
You did not notified state of Virginia that my training was completed
Reply from Contractor Training Center2026-06-26
Thank you for bringing this to our attention, and we sincerely apologize for any frustration this situation may have caused. We understand how important it is for your completed training to be reported to the Virginia Department of Professional and Occupational Regulation (DPOR) in a timely manner. Upon becoming aware of this concern, our team reached out and resubmitted your information to DPOR to ensure your completed training is properly reflected. We appreciate your patience and are committed to making sure this is fully resolved for you. Please do not hesitate to contact us directly if you have any further questions or concerns, and we will be happy to assist.
Misrepresentation of photo and book…
Misrepresentation of photo and book sizes. Too small to read, outrageous shipping charge for tiny books
Reply from Contractor Training Center2026-06-08
Thanks for sharing your feedback — and we’re sorry the books weren’t what you expected when they arrived. One important clarification: Contractor Training Center (CTC) does not publish these books and we don’t control the trim size, font size, or layout. Those details are set by the publisher, and we receive the materials in the format they produce. We also want to be clear that we were not trying to mislead anyone. Photographing books can make it difficult to accurately convey true scale without a reference point, and we understand how the image may have suggested a different size. We appreciate you pointing this out, and we’re reviewing the product page to make the physical dimensions clearer so customers know exactly what they’re ordering. Regarding shipping, the cost is based on carrier rates and required packaging/tracking, but we understand how it can feel disproportionate when the books are smaller than expected. We appreciate the review and the opportunity to improve the listing clarity going forward.
Always a Good Experience
I have been using the contractor training center to renew my Florida contractors license for several years now. The 14 hour course is simple to navigate and if you happen to need any help, their customer service is beyond helpful. I always seem to have a question or two and I have to say when I email customer Service, they are back to me the same day to answer my question. Always super helpful, I can't say enough about their customer Service staff, Teresa and Nadine to name a couple. All is good with this company.
Reply from Contractor Training Center2026-06-03
Thank you so much for the 5-star review and for trusting Contractor Training Center year after year for your Florida contractor license renewal. We’re really glad to hear the 14-hour course is easy to navigate and that our team is able to make the process smoother when questions come up. We’ll be sure to share your kind words with our customer service team. We truly appreciate the recognition. Thanks again for taking the time to leave such thoughtful feedback, and we look forward to helping you again at your next renewal.
Books delivered as expected.
Reply from Contractor Training Center2026-06-03
Thank you for the 4-star review! We’re glad everything arrived as expected and your books were delivered without any issues. Hope they support your studying and help you stay on track. We appreciate your order and look forward to helping you again in the future! If you need anything in the future or have any questions, you can reach us at [email protected] or 888-858-7350. We are always here to help!
Simple
Simple, straight forward , easy registration, comprehensive overview content. I would use your services again!
Reply from Contractor Training Center2026-05-29
Thank you for the 5-star review! We’re glad you found the process simple and straightforward, with easy registration and a comprehensive overview of the content. We really appreciate your support and look forward to helping you again in the future! If you ever need anything, reach us at [email protected].
Class not helpful for experienced contractors
Instructor talked about his experience in Florida (I'm a GA contractor)for 1 hour before he ever started class content, read script, said "right?" at the end of every sentence, content was not anything new...I learned nothing in 3 hours
The website was easy to follow but…
The website was easy to select a webinar continuing education course. The instructions to join are easy to understand. However, the course instructor, Sam Lee, did not teach anything resembling HR, customer service, or labor laws as the course was intended to be about. The course began with the instructor not even knowing what the subject for the course was, asking the moderator what he was teaching. Then, for 3 hours I listened to him discuss 3 times how “handsomely” he is paid to teach these courses, 2 times how his ex girlfriend broke his heart and he still loves her, and more than a handful of times how angelic and beautiful his voice is and his melanin skin. This course turned into story after story of his life on the job site. I did not learn anything outside of Sam Lee’s life story. I would not recommend this course to anyone.
Reply from Contractor Training Center2026-05-29
Thank you for taking the time to share such detailed feedback. We’re glad to hear the website made it easy to select your webinar and that the instructions to join were clear, but we’re truly sorry the course delivery didn’t meet your expectations. Our goal is for every continuing education class to stay focused on the advertised topics—HR, customer service, and labor laws—and to be taught in a professional, respectful way. While our instructors may use real-world examples to make the material more relatable, we apologize that the examples and personal stories used in this session felt excessive or off-topic and took away from your learning experience. That’s not the experience we want for our students, and we appreciate you bringing it to our attention. We’re reviewing your comments internally and will be addressing them directly with the instructor to ensure future sessions remain aligned with the course outline and maintain the appropriate tone and focus. If you’re open to it, we’d appreciate the chance to make this right—please contact us at [email protected] so our team can help.
I had an issue in my order which was my…
I had an issue in my order which was my mistake. I contacted the support email and the next day I received a phone call and an email and the issue was corrected.
Reply from Contractor Training Center2026-05-27
Thanks so much for the 5-star review! We really appreciate you taking the time to share this. Mistakes happen, and we’re just glad you reached out so we could jump in and get it corrected for you. Happy to hear you got a call and an email the next day and everything was resolved quickly. If you ever need anything else, don’t hesitate to contact us, we’re always here to help. [email protected] / 888-858-7350.
Very Professional and Knowledgeable
Very Professional and Knowledgeable. All reps treat you with appreciation and do whatever they can to assist. Highly recommended.
Reply from Contractor Training Center2026-05-27
Thank you so much for the 5-star review! We truly appreciate your kind words about our professionalism and knowledge. It means a lot to hear that our reps made you feel appreciated and did everything they could to assist. Thanks again for the recommendation, we’re always here if you need anything in the future. You can reach us at [email protected] or 888-858-7350.