Coolcabanas

Great customer service

Great customer service. The cabana we bought is the best easy up and easy down with good coverage. We had a rip in the strap of the carrier and they replaced it with a new one.

Thankyou to this amazing company for…

Thankyou to this amazing company for their excellent product & service. I had some issues with my order(not their problem but paypals) they worked with me & solved all the issues,promptly & in my favour. All communications were prompt & very helpful. I love our new large coolcabana & mat. Dont hesitate to buy online from this genuine business. Excellent product,fast shipping & the best service I have ever received. Well done!!

We have always been extremely happy…

We have always been extremely happy with our Coolcabana , however the bag didn't wear as well. On contacting the company, we were told to order a new bag. And that we would be reimbursed. We received our new bag in no time and reimbursement soon after. Customer service was excellent. Thank you Coolcabanas!

Best customer care!

Great communication

I received an immediate reply to the email I sent updating my delivery address which was polite and personal , great service .

Only lasts for one year be warned!

We purchased our Cool Cabana in Dec 2024, we used the product for one summer and were excited to again enjoy its use this December in 2025. Just after new year (the product is just over one year old) we were at a local beach in Victoria, the cabana was set up correctly, the peg in the correct position and sandbags full as instructed. A small wind gust came through, the cabana pole bent and the top half snapped. My husband had to catch the cabana from collapsing on our 4 year old underneath. We were pretty shocked and I had read the sustainability goals of the company. I thought ok these freak events can happen surely after just one year, theyll replace the part? Long story short, the top half of the pole cannot be replaced (so be warned about this before purchasing). In addition the head of customer service (Henry) has no genuine customer service skills, his emails were rude and accusing. He offered me $70 off a new RRP $270 cabana and I quote said technically we owe you $0 as the fault was actually caused by us and outside the one year warranty period. I would never purchase this product again, people should be careful as this company offers no genuine customer service when accidents happen, no replaceable parts and no genuine discount for us to repurchase. We have a beach tent from Bunnings it cost us $150 and has lasted 7 years, I also know Bunnings offer genuine customer service when something happens with their product.

UPF50+ - couldn't ask for more

Apart from the quality, design, ease of use and weight of the product, the point that really sold it to me was the UPF 50+. Service was great. It is so good to see so many families using them at the beach - thank you for providing a great product.

Amazing product great customer service

Really impressed by the customer…

Really impressed by the customer service - had an issue with the spikes which bent within a few uses and no issues with receiving a replacement super quick.

I have had my Coolcabana for years now…and I still love it!

I have had my Coolcabana for years now & apart from absolute loving it...I am more happy with their customer service team. Have had a few things break due to high wind...and wear and tear. The item gets sent instantly arriving the next day which I couldn't believe (Im located in Brisbane so maybe that is the reason)...so super happy with my product and Will in Customer support team. Highly recommend and thanks for providing brilliant service!

Small warranty claim resolved quickly

Unfortunately, the spike that goes into the sand got bent due to a sudden gust of wind. The coolcabana guys promptly helped us out with a new centre pole. We had to order it online as a spare part, but they processed the refund immediately.

We purchased a cabana and love it

We purchased a cabana and love it. Unfortunately, the sand spike was slightly bent on the first use and without hesitation it was replaced free of charge. Excellent customer service.

Excellent service.

Excellent experience dealing with an issue with my Cool Cabana. The problem was resolved promptly and at no cost to me.

Excellent customer service

Excellent customer service. We bent the sand peg in winds and it was replaced pronto !

Pathetic Customer Services

This company has a totally ineffective customer service element to the business. What sets companies apart is the way they deal with customers when things go wrong. If I could rate this organisation a zero I would as their back office system is a total joke. Despite numerous attempts to get any sort of reasonable response from this company all I received were convoluted bot generated emails telling me the issue was my fault and I should fix it by contacting their carrier directly who failed to deliver the product I ordered. Any company that really values their customers would at least provide a means of contacting them that involves a real person - there is no way to call this business or interact with a real person.

Cancelled order and refund

I recently made a purchase and then requested to cancel the order 24hrs later. The company approved the cancellation no questions asked and issued a full refund. Thanks for making it so easy!

Gamechanger!

My Coolcabana is top quality and easy to put up. No fumbling with poles, stakes etc. it’s like a huge umbrella which stays in place because of the sandbags on each corner. I needed to replace my carry bag because the handles had decomposed in the sun. This was a design flaw and the company provided a new bag which is obviously sturdier. I highly recommend this company.

I purchased a cabana last year which I…

I purchased a cabana last year which I had not used yet but wanted to use it the weekend coming but I needed the grass kit that I had not purchased initially . I reluctantly purchased it on Tuesday hoping it would arrive by the weekend and thank goodness it did . Extremely happy with the service and fast shipping .

Excellent service from Coolcabanas…

Excellent service from Coolcabanas before I had even received their product. I had a query re my purchase and Will handled it immediately. I am now looking forward to using my shade.

Easy Refund Experience

Great experience in returning my purchase! I accidentally ordered a mat instead of the tent. Customer service provider, Will, promptly refunded me.