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Electronics & Technology

Coolmuster

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208 reviews

4.0208 reviews
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About Coolmuster

Data updated
Website
coolmuster.com
Category
Electronics & Technology
Location
China
Status
Unclaimed
Last 12 months
15 reviews
Replies to negative
100% (49/49)
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About this business

Established in 2013, Coolmuster and its firm (found in 2005) is dedicated to creating powerful and user-friendly data management software. Having served users in over 160 countries and earned a high reputation, we’ll continue to spare no effort to help users fully enjoy digital life.

Written by the business, not verified by us.

Is Coolmuster legit?

Coolmuster (coolmuster.com) has a 4.0 out of 5 rating on OK.one, based on 208 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; 15 of them were added in the last 12 months. Last updated 2026-10-25.

What people say

Rapid and Knowledgeable

Annie was rapid with her responses and knowledgeable with the answers given. She helped solve my issue with kindness and concern.

Reply from Coolmuster2025-07-25

Hi, Vin K-otic, Thank you so much for your kind words! We're thrilled to hear that Annie was able to assist you quickly and with care. We’ll be sure to pass along your appreciation to her. If you ever need help again, we’re always here for you! Yours Sincerely, Coolmuster Support Team https://www.coolmuster.com/support.html

The support (service) of Coolmuster is…

The support (service) of Coolmuster is outstanding. Within 24 hours i get an answer.

Reply from Coolmuster2025-06-25

Hi, Baumgarten, Thank you so much for your kind words! We're thrilled to hear that our support team was able to assist you promptly. Your satisfaction means a lot to us! Yours Sincerely, Coolmuster Support Team https://www.coolmuster.com/support.html

Sean and his staff was professional and…

Sean and his staff was professional and Courteous. Thanks for your replies.

Reply from Coolmuster2025-06-24

Hi, Agene Smith, Thank you so much for the kind words! We're thrilled to hear that Sean and the team were professional and courteous. Your appreciation means a lot to us — we're always here if you need anything! Yours Sincerely, Coolmuster Support Team https://www.coolmuster.com/support.html

Good experience

Good experience, good communication and also very helpful to teach us how to use it. Thanks!

Reply from Coolmuster2025-06-10

Hi, Ren Feng, Thank you so much for your kind words! We're thrilled to hear that you had a good experience and found our communication and guidance helpful. It's always our goal to make things easy and clear for our users. If you ever need further support, we're here for you! Yours Sincerely, Coolmuster Support Team https://www.coolmuster.com/support.html

Very helpful and dedicated.

Reply from Coolmuster2025-05-15

Hi, Matthew Gillin, Thank you so much for your kind words! We're glad to hear you found our support helpful and dedicated. If there's anything else we can assist you with, please don't hesitate to reach out. We truly appreciate your support! Yours Sincerely, Coolmuster Support Team https://www.coolmuster.com/support.html

Coolmuster is a very useful and inexpensive program

Coolmuster is a very useful and inexpensive program that I use to transfer my iphone pictures. I had a little technical issue but they got back to me within 24 hours and solved it.

Reply from Coolmuster2025-05-08

Hi, Andrew, Thank you so much for your kind words! We're thrilled to hear that Coolmuster has been a helpful and affordable solution for transferring your iPhone pictures. We're also glad our support team could assist you quickly and effectively. If you ever need further help or have any suggestions, feel free to reach out—we're always here to help! Yours Sincerely, Coolmuster Support Team https://www.coolmuster.com/support.html

Excellent service

The 1st time I ordered IOS assistant I ended up with a 1 year (1 PC) license instead of a Lifetime licence. Contacted support and they got back to me extremely promptly with a full refund. Upon receiving my full refund I then managed to purchase a Lifetime license, but had an issue with it accepting the new Activation code but once again the support team came to my rescue in a very prompt & helpful manner so I was able to resolve the issue. Can't speak highly enough of their great service, which seems to be a bit of a rare commodity these days.

Reply from Coolmuster2025-04-29

Hi, Patricia Turner, Thank you so much for your detailed and kind feedback! We're truly glad to hear that our support team was able to assist you promptly and help resolve both the refund and activation code issues. It's great to know you're now up and running with the Lifetime license! We strive to provide fast, effective service and it's always rewarding to hear when we've made a positive impact. Your recognition means a lot to us. Thanks again for your trust and support. If you ever need further assistance, we're always here to help! Yours Sincerely, Coolmuster Support Team https://www.coolmuster.com/support.html

Excellent

I am happy with the agreement I received from the company. The service team helped me solve the problem quickly and directly. Excellent

Reply from Coolmuster2025-04-23

Hi, Lucio Rigoldi, Thank you for your kind words! We're thrilled to hear that you’re happy with the agreement and that our service team was able to resolve your issue quickly. Your satisfaction is our priority, and we truly appreciate you taking the time to share your experience. If you need anything further, feel free to reach out. Thanks again! Yours Sincerely, Coolmuster Support Team https://www.coolmuster.com/support.html

Quick Response and 5 Star Service!

Quick Response and 5 Star Service! Thank you!

Reply from Coolmuster2025-03-21

Hi, georgios, Thank you for your kind words! We're delighted to hear you had a great experience. If you ever need any assistance, feel free to reach out. Yours Sincerely, Coolmuster Support Team https://www.coolmuster.com/support.html

I made a mistake buying the wrong…

I made a mistake buying the wrong product. The assistance was fast and understanding. Excellent customer experience. Many thanks. Paolo

Reply from Coolmuster2025-03-21

Hi, Paolo, Thank you, Paolo! We're glad our team could assist you quickly and ensure a smooth experience. If you ever need any help in the future, don't hesitate to reach out. Yours Sincerely, Coolmuster Support Team https://www.coolmuster.com/support.html

Excellent product highly recommended

Excellent product, and great follow up service

Reply from Coolmuster2025-03-13

Hi, John Leyden, Thank you for your kind words! We're thrilled to hear that you're happy with our product and support. If you ever need any assistance, we're always here to help! Yours Sincerely, Coolmuster Support Team https://www.coolmuster.com/support.html

Great software at a nice low price

Great software at a nice low price Had a small hiccup which was quickly sorted by Sean Job all done Very pleased

Reply from Coolmuster2025-02-20

Hi, Ryeardley, Thanks so much for your kind words! We're thrilled to hear you're happy with the software and that Sean was able to assist you. If you have any more questions or need further support, don't hesitate to reach out. Yours Sincerely, Coolmuster Support Team https://www.coolmuster.com/support.html

the freeware wants to share on…

the freeware wants to share on facebook etc, what is that about thanks to all for reply. i feel agrieved as i had given my email address before of being aware of having to twitter or facebook. i do not have these apps. thanks

Reply from Coolmuster2025-01-22

Hi, brendan Kelly, Thank you for your feedback. Sharing on Facebook or other platforms is part of the giveaway process to help us spread the word about our software. By sharing, you let your friends and network know about it, which helps us reach more people who might benefit from it. Once you complete the share, you'll receive a license as our way of saying thank you for helping to support and promote our software. Hope you can understand. Yours Sincerely, Coolmuster Support Team https://www.coolmuster.com/support.html

Great

They really worked with me to get things done! Also I believe this program to be one of the best I have seen!

Reply from Coolmuster2025-01-16

Hi, Ted Capps, Thank you so much for your kind words! We're thrilled to hear that our team could collaborate effectively with you and that you find our program among the best you've seen. Your feedback inspires us to keep improving and delivering the best experience possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Yours Sincerely, Coolmuster Support Team https://www.coolmuster.com/support.html

Happy with the software

Happy with the software, but thought I was buying a 1 year license, not a subscription. Was able to easily cancel the subscription with a single email. Marketing - not so great / customer support - outstanding.

Reply from Coolmuster2025-01-14

Hi, Wes Cisco, Thank you for sharing your experience. We're glad to hear you’re happy with the software and that our customer support team was able to assist you promptly. We apologize for any confusion regarding the subscription details. Your feedback about our marketing communication is invaluable, and we’ll work on making our licensing terms clearer. Please don’t hesitate to reach out if there’s anything else we can do for you! Yours Sincerely, Coolmuster Support Team https://www.coolmuster.com/support.html

Great Support

Sean provided prompt and courteous service.

Reply from Coolmuster2025-01-14

Hi, Daniel Olivier, Thank you for sharing your feedback. We're thrilled to hear that Sean provided you with prompt and courteous service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Yours Sincerely, Coolmuster Support Team https://www.coolmuster.com/support.html

Fast support

I experienced a problem when registrating the product. Although the process was thoroughly explained I had made a mistake with my e-mail adress which I wasn't aware of. The customer service was very fast, kind and helpful in this matter so that the problem was quickly solved. Thanks again!

Reply from Coolmuster2025-01-09

Hi, Kerstin, Thank you for your positive feedback. We're sorry to hear about the initial issue with your email address, but we're delighted to know that our customer service team could resolve the matter quickly and to your satisfaction. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Yours Sincerely, Coolmuster Support Team https://www.coolmuster.com/support.html

Customer support members

Customer support members, including Sean, were able to successfully help me install and register a free Giveaway of the Day copy of Coolmuster PDF Creator Pro that I had issues with.

Reply from Coolmuster2025-01-09

Hi, Anita, Thank you so much for sharing your positive experience with our team! We're thrilled to hear that Sean and the rest of our support members were able to assist you in successfully installing and registering your Giveaway of the Day copy of Coolmuster PDF Creator Pro. Providing excellent customer service is our top priority, and it's always rewarding to know our efforts are appreciated. If you have any further questions, need assistance, or wish to explore more of our products, please don’t hesitate to reach out. Thank you for choosing Coolmuster. Yours Sincerely, Coolmuster Support Team https://www.coolmuster.com/support.html

Android to Mac transfers work out…

Thank you so much for your solution. What a great recovery! I'm now back to normal and life is great, thanks to you!

Reply from Coolmuster2024-10-12

Hi, Bob Osgood, Thank you for sharing your experience! We are glad to hear that you are satisfied with our service. Your satisfaction is the best gift for us. Yours Sincerely, Coolmuster Support Team https://www.coolmuster.com/support.html

I completely forgot about this and that…

I completely forgot about this and that it was a subscription and somehow missed the email. They got back with me very quickly and were nice and helpful.

Reply from Coolmuster2024-09-10

Hi, Alyssa, Thank you for sharing your experience! We are glad to hear that you are satisfied with our service. Your satisfaction is the best gift for us. Yours Sincerely, Coolmuster Support Team https://www.coolmuster.com/support.html

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