Coolmuster

It did not work

It did not work. I repeatedly reached out to them and they offered another product but no refund.

Lean ApeMalta · 1 review · Experienced 2023-01-29 · Posted 2023-01-30

Terrible user interface and too pricey

Terrible user interface and too pricey. You get tricked into installing everything than you have yo pay to use it. I highly encourage against using this software.

Good communication.

Good communication. Trust.

Excellent customer service

Thanks to the customer team member for a promptly and easy refund of a cancelled subscription

I was having a late night transferring…

I was having a late night transferring programs from on pc to another. Could not find license info but I had the receipt. Emailed customer support and was assisted very promptly and professionally. Thank you!

Application was perfect but for me it was one time use

Application was perfect but for me it was one time use. Problem was that your mails went to spam so i was frightened that my card was stolen, I appriciate your understanding and will to resolve my problem, and if I need again your application I ll be more than willing to give you my thrust again

I would recommend Coolmuster's services.

My experience was great because Sean was able help me solve a difficult problem. Also, response was very good...usually within hours which okay for my situation.

Great product and support team!

Hi Sean,

Hi Sean, So great to receive your advice, information and assistance in my recent communication with you. You handled the matter with common sense and every day genuine language and in a simple format which allowed myself to proceed with the the information you provided and once I loaded that into your product, everything is working perfectly. Some folk over complicate matters with getting away from everyday common sense advice etc. Once again many thanks for your assistance. Enjoy a great Festive Season. Best wishes Des Stevens.

I purchased a program that I use for…

I purchased a program that I use for transferring folders and SMS from my MB phone to my laptop. Unfortunately, I got some problems with the installation on my new laptop. After contacting Coolmuster I received very quick, friendly and helpful service information on how to fix the problem. Excellent services.

The best

She did her best to help until the problem was resolved.

I needed to cancel my subscription…

I needed to cancel my subscription because I didn't require the software anymore. I couldn't log into the site no matter how I tried, but Annie took care of everything for me. Great service, prompt and efficient. Thank you so much!

Coolmuster Android Asst SMS Limitations

I purchased the CoolMuster Android Assistant primarily to back up my text messages. Upon purchase, I found it easy to use, intuitive, and comprehensive...except that it only exported the received side of conversations. I definitely needed the Sent side as well, so contacted Customer Service. Sean was very helpful, advising that the Coolmuster tool was not fully functional with Android's Advanced Messaging feature. He recommended a workaround, but that would not help with historical conversations. Since the primary reason for purchase was not possible, I requested a refund and Sean provided it immediately and without fuss. He was informative, helpful, and a pleasure to work with. I will keep my eye on the Coolmuster Android Assistant product, and when upgrades are made that address the Advanced Messaging limitations, I will certainly be inclined to revisit it.

Roy MaiseyUnited Kingdom · 10 reviews · Experienced 2022-09-26 · Posted 2022-09-28

Help with registration

I requested help when my registration did not work and was given a solution which worked straight away. Great service.

Thank you

Thank you! Fast, good service.

Gordon HarrisAustralia · 18 reviews · Posted 2022-07-13

Good service and was very helpful

Total scam

Total scam. Didn't do what it said it would do. Extract contacts from broken phone. Said I had the rights to cancel within 14 days then refused to let me cancel. I'm gutted

Sean was extremely helpful

Sean was extremely helpful; prompt and courteous and resolved my issue. Wish all my probs were solved as quickly and promptly!!!!! joan

Very Poor Support

I tried to contact the company in February 2022 about a problem that I can't solve. It is already the end of April and they still have not gotten back to me. I also wanted to discontinue the subscription minutes after I downloaded and installed it but nobody has gotten back to me as well.

David WellmanUnited States · 14 reviews · Posted 2022-03-25

"I Like The App..

"I Like The App... However The Cell Phone In Which I Had Used It For Is An Absolute Dinosaur With Limited Data Capacity. This Reason Only I Don't Use It Anymore. Have A Great Day!"