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Cotosen

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868 reviews

3.1868 reviews
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About Cotosen

Data updated
Website
cotosen.com
Category
Sports
Location
China
Status
Unclaimed
Last 12 months
530 reviews
Replies to negative
94% (267/283)
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About this business

Fusing fashion and function, shop the best outdoor menswear brands on the market today, so you can stay dry and warm while looking your best.Cotosen is the leading online store that combines function with fashion, convenience with comfort.

Written by the business, not verified by us.

Is Cotosen legit?

Cotosen (cotosen.com) has a 3.1 out of 5 rating on OK.one, based on 868 user reviews collected here. It is listed under Sports and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 94% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-10-24.

What reviewers say

AI generated

Most reviewers were somewhat happy with their experience overall. Customers frequently mention that they really like the attractive styles available on the site, noting that items such as hoodies and casual wear look nice and provide good comfort for daily use. Consumers also share that browsing the online store is straightforward, pointing out helpful product photos and a simple ordering process that makes shopping easy. Some reviewers were not happy with unexpected shipping charges applied at checkout, alongside very long delivery delays that left buyers waiting weeks for their packages. Others noted frequent issues with sizing inconsistencies across different garments, as well as fabric quality that felt significantly thinner or cheaper than anticipated.

Auto-generated from all reviews of this business. For reference only.

What people say

I purchased a few items from Cotosen

I purchased a few items from Cotosen, including a belt and some casual wear. The belt is high quality, but the T-shirts seemed overpriced for the material used. Delivery was prompt, which was a plus. Overall, not bad but not great either.

Reply from Cotosen2024-05-27

Dear Michaeson Flores, Thank you so much for your wonderful review! It's incredibly rewarding to know that our products have met your expectations and have brought joy to your life. We take great pride in crafting items that not only meet but exceed our customers' needs and desires. Have a great day!

My first order with Cotosen included a…

My first order with Cotosen included a hat and a some casual shirts. The hat is great and fits well, but the shirts were a bit rough on the skin. Shipping was timely, and items were well-packaged. Overall, it was an average experience.

Reply from Cotosen2024-05-27

Dear Edmond Batchellor, Thank you so much for taking the time to leave such a positive review! We're absolutely thrilled to hear that you're enjoying our items. Your kind words truly mean a lot to us and serve as a motivating force to continue delivering the best products. Have a great day!

I bought a few summer dresses from…

I bought a few summer dresses from Cotosen. The designs are cute, and the fit was mostly good, but one dress had a stitching issue. Customer service was friendly but didn't offer a replacement. I might shop here again but with caution.

Reply from Cotosen2024-05-27

Dear Roger Kilgallon, Thank you for sharing your feedback on your recent experience. We are sincerely sorry to hear that you are not satisfied with the quality of the item you received. Your satisfaction is of the utmost importance to us and we want to ensure that we address your concerns appropriately. We understand that product quality is a crucial aspect of your shopping experience and we take this matter seriously. However, because we don't have specific details about your order, such as the product name or order number, it's difficult for us to fully investigate the issue. We would greatly appreciate it if you could provide us with more information about the item in question. This would help us identify the problem and take the necessary steps to resolve it. Our customer support team is here to assist you and you can contact them via the contact information below. Contact email: [email protected] Service number: +852 800 931 299 (All customers, service in English only) Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ] We sincerely apologize for any inconvenience you may have experienced and thank you for bringing this matter to our attention. Your feedback is valuable as we continually strive to improve our products and services. We welcome the opportunity to assist you further and turn your experience around. Thank you.

My order from Cotosen included a pair…

My order from Cotosen included a pair of boots and a scarf. The scarf is lovely and soft, but the boots felt uncomfortable after a few hours of wear. Customer service was responsive but didn't resolve my issue completely. Average experience.

Reply from Cotosen2024-05-27

Dear Benton Stennett, Thank you for sharing your feedback on your recent experience. We are sincerely sorry to hear that you are not satisfied with the quality of the item you received. Your satisfaction is of the utmost importance to us and we want to ensure that we address your concerns appropriately. We understand that product quality is a crucial aspect of your shopping experience and we take this matter seriously. However, because we don't have specific details about your order, such as the product name or order number, it's difficult for us to fully investigate the issue. We would greatly appreciate it if you could provide us with more information about the item in question. This would help us identify the problem and take the necessary steps to resolve it. Our customer support team is here to assist you and you can contact them via the contact information below. Contact email: [email protected] Service number: +852 800 931 299 (All customers, service in English only) Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ] We sincerely apologize for any inconvenience you may have experienced and thank you for bringing this matter to our attention. Your feedback is valuable as we continually strive to improve our products and services. We welcome the opportunity to assist you further and turn your experience around. Thank you.

Cotosen's website is easy to navigate

Cotosen's website is easy to navigate, and I found a nice coat and some accessories. The coat looks good but isn't as warm as I expected. Accessories were decent. Delivery took longer than expected, which was frustrating. It's an okay experience.

Reply from Cotosen2024-05-27

Dear Buford Pesch, Thank you so much for taking the time to share your positive feedback about our items! We are thrilled to hear that you are enjoying your purchase and that it has met your expectations. 😊 Your satisfaction is our top priority, and it's incredibly rewarding to know that our products have brought value to your experience. Have a great day!

Cotosen's shoes looked good but lacked…

Cotosen's shoes looked good but lacked durability, and the sizing wasn't accurate. Overall, an average experience deserving three stars.

Reply from Cotosen2024-05-27

Dear Yosef Hardy, We sincerely apologize for any disappointment caused by the quality and size of the item/s you received. Your satisfaction is paramount, and we deeply regret that your recent experience fell short of expectations. We understand how crucial it is for our customers to receive products that meet their standards. We would love the opportunity to make this right for you. Please reach out to our customer support team or provide us with your order details, and we'll swiftly address the quality and size concerns. Contact email: [email protected] Service number: +852 800 931 299 (All customers, service in English only) Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ] Your feedback is invaluable in helping us improve our products and services. Rest assured, we take your comments seriously and are committed to ensuring a positive experience for you. Thank you for your understanding and for giving us the chance to rectify this situation.

Cotosen's shoes were stylish but lacked…

Cotosen's shoes were stylish but lacked durability, and the sizing wasn't accurate. The overall experience was average, earning it three stars.

Reply from Cotosen2024-05-23

Dear Ander Bigham, We sincerely apologize for any disappointment caused by the quality and size of the item/s you received. Your satisfaction is paramount, and we deeply regret that your recent experience fell short of expectations. We understand how crucial it is for our customers to receive products that meet their standards. We would love the opportunity to make this right for you. Please reach out to our customer support team or provide us with your order details, and we'll swiftly address the quality and size concerns. Contact email: [email protected] Service number: +852 800 931 299 (All customers, service in English only) Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ] Your feedback is invaluable in helping us improve our products and services. Rest assured, we take your comments seriously and are committed to ensuring a positive experience for you. Thank you for your understanding and for giving us the chance to rectify this situation.

My purchase from Cotosen was mixed

My purchase from Cotosen was mixed. The tops had decent designs but didn't holdup well after a few washes. The fabric felt rough, and the quality didn't meet expectations. Considering the price, it's a three-star rating.

Reply from Cotosen2024-05-21

Dear Anthony Murphy, Thank you for sharing your feedback on your recent experience. We are sincerely sorry to hear that you are not satisfied with the quality of the item you received. Your satisfaction is of the utmost importance to us and we want to ensure that we address your concerns appropriately. We understand that product quality is a crucial aspect of your shopping experience and we take this matter seriously. However, because we don't have specific details about your order, such as the product name or order number, it's difficult for us to fully investigate the issue. We would greatly appreciate it if you could provide us with more information about the item in question. This would help us identify the problem and take the necessary steps to resolve it. Our customer support team is here to assist you and you can contact them via the contact information below. Contact email: [email protected] Service number: +852 800 931 299 (All customers, service in English only) Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ] We sincerely apologize for any inconvenience you may have experienced and thank you for bringing this matter to our attention. Your feedback is valuable as we continually strive to improve our products and services. We welcome the opportunity to assist you further and turn your experience around. Thank you.

While Cotosen's shoes looked stylish…

While Cotosen's shoes looked stylish and felt comfortable initially, they had sizing issue and didn't seem durable. The overall experience was average, so I gave it three stars.

Reply from Cotosen2024-05-21

Dear Ethan Layton, We sincerely apologize for any disappointment caused by the quality and size of the item/s you received. Your satisfaction is paramount, and we deeply regret that your recent experience fell short of expectations. We understand how crucial it is for our customers to receive products that meet their standards. We would love the opportunity to make this right for you. Please reach out to our customer support team or provide us with your order details, and we'll swiftly address the quality and size concerns. Contact email: [email protected] Service number: +852 800 931 299 (All customers, service in English only) Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ] Your feedback is invaluable in helping us improve our products and services. Rest assured, we take your comments seriously and are committed to ensuring a positive experience for you. Thank you for your understanding and for giving us the chance to rectify this situation.

Cotosen's shoes were stylish but lacked…

Cotosen's shoes were stylish but lacked durability, with sizing issues. The overall experience was average, earning it three stars.

Reply from Cotosen2024-05-21

Dear Jesse Sarah, We sincerely apologize for any disappointment caused by the quality and size of the item/s you received. Your satisfaction is paramount, and we deeply regret that your recent experience fell short of expectations. We understand how crucial it is for our customers to receive products that meet their standards. We would love the opportunity to make this right for you. Please reach out to our customer support team or provide us with your order details, and we'll swiftly address the quality and size concerns. Contact email: [email protected] Service number: +852 800 931 299 (All customers, service in English only) Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ] Your feedback is invaluable in helping us improve our products and services. Rest assured, we take your comments seriously and are committed to ensuring a positive experience for you. Thank you for your understanding and for giving us the chance to rectify this situation.

The tops I bought from Cotosen had…

The tops I bought from Cotosen had decent designs, but the fabric felt rough, and they didn't hold up well after washing. Considering the quality, it's a three-star rating.

Reply from Cotosen2024-05-21

Dear Nicholas Burns, Thank you for sharing your feedback on your recent experience. We are sincerely sorry to hear that you are not satisfied with the quality of the item you received. Your satisfaction is of the utmost importance to us and we want to ensure that we address your concerns appropriately. We understand that product quality is a crucial aspect of your shopping experience and we take this matter seriously. However, because we don't have specific details about your order, such as the product name or order number, it's difficult for us to fully investigate the issue. We would greatly appreciate it if you could provide us with more information about the item in question. This would help us identify the problem and take the necessary steps to resolve it. Our customer support team is here to assist you and you can contact them via the contact information below. Contact email: [email protected] Service number: +852 800 931 299 (All customers, service in English only) Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ] We sincerely apologize for any inconvenience you may have experienced and thank you for bringing this matter to our attention. Your feedback is valuable as we continually strive to improve our products and services. We welcome the opportunity to assist you further and turn your experience around. Thank you.

The shoes I ordered from Cotosen were…

The shoes I ordered from Cotosen were okay, but the sizing was slightly off, and the return process felt a bit cumbersome. Average experience overall. Three stars.

Reply from Cotosen2024-05-20

Dear Elizar Dawnfowl, We're truly sorry to hear about your dissatisfaction with the quality of the item(s) you received. Your feedback is incredibly valuable to us as it helps us to constantly improve our products and services. We aim to provide our customers with high-quality items, and it's disheartening to learn that we fell short of your expectations. Please accept our sincerest apologies for any inconvenience this may have caused you. To make things right, we would like to offer you a few options to remedy the situation. Your satisfaction is our priority, and we want to ensure that you have a positive experience with us. Please reach out to our customer support team at the given contact details to discuss how we can best resolve this issue for you. Contact email: [email protected] Service number: +852 800 931 299 (All customers, service in English only) Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ] Once again, we apologize for any inconvenience caused. We value your feedback and hope to have the opportunity to restore your trust in our products. Thank you for your understanding and patience.

The bottoms I bought from Cotosen were…

The bottoms I bought from Cotosen were okay, but nothing special. Similarly, my shopping experience was mediocre - not bad, but not great either. Three stars.

Reply from Cotosen2024-05-20

Dear Fodel Wigan, Thank you so much for your wonderful review! It's incredibly rewarding to know that our products have met your expectations and have brought joy to your life. We take great pride in crafting items that not only meet but exceed our customers' needs and desires. Have a great day!

The sneakers from Cotosen were of…

The sneakers from Cotosen were of average quality. They looked good, but the sizing was slightly off, and they didn't feel very durable. Three stars for an okay experience.

Reply from Cotosen2024-05-20

Dear Alper Buckman, We apologize sincerely for the inconvenience caused by the size issue with the item/s you received. Your satisfaction is incredibly important to us, and we're committed to resolving this promptly. We understand how crucial it is for our customers to receive the right fit. To assist you further, could you please provide us with your order details or reach out to our customer support team? We'll be more than happy to guide you through our exchange or return process, ensuring you receive the correct size or explore suitable alternatives. Contact email: [email protected] Service number: +852 800 931 299 (All customers, service in English only) Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ] Your feedback is invaluable, and we take your concerns seriously. We're dedicated to improving our services based on your experience and ensuring a more seamless experience in the future. Thank you for your patience and understanding. We look forward to resolving this issue for you swiftly.

The belts I received from Cotosen were…

The belts I received from Cotosen were okay, but they weren't exceptional. One of them arrived with a small scratch, but the overall quality didn't quite meet my expectations. Three stars.

Reply from Cotosen2024-05-20

Dear Jarrett Rein, Thank you for sharing your feedback on your recent experience. We are sincerely sorry to hear that you are not satisfied with the quality of the item you received. Your satisfaction is of the utmost importance to us and we want to ensure that we address your concerns appropriately. We understand that product quality is a crucial aspect of your shopping experience and we take this matter seriously. However, because we don't have specific details about your order, such as the product name or order number, it's difficult for us to fully investigate the issue. We would greatly appreciate it if you could provide us with more information about the item in question. This would help us identify the problem and take the necessary steps to resolve it. Our customer support team is here to assist you and you can contact them via the contact information below. Contact email: [email protected] Service number: +852 800 931 299 (All customers, service in English only) Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ] We sincerely apologize for any inconvenience you may have experienced and thank you for bringing this matter to our attention. Your feedback is valuable as we continually strive to improve our products and services. We welcome the opportunity to assist you further and turn your experience around. Thank you.

Mixed feelings about Cotosen's outwear

Mixed feelings about Cotosen's outwear. Trendy styles, but material disappointed. Three stars.

Reply from Cotosen2024-05-20

Dear Daylen Grayrock, Thank you for sharing your feedback on your recent experience. We are sincerely sorry to hear that you are not satisfied with the quality of the item you received. Your satisfaction is of the utmost importance to us and we want to ensure that we address your concerns appropriately. We understand that product quality is a crucial aspect of your shopping experience and we take this matter seriously. However, because we don't have specific details about your order, such as the product name or order number, it's difficult for us to fully investigate the issue. We would greatly appreciate it if you could provide us with more information about the item in question. This would help us identify the problem and take the necessary steps to resolve it. Our customer support team is here to assist you and you can contact them via the contact information below. Contact email: [email protected] Service number: +852 800 931 299 (All customers, service in English only) Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ] We sincerely apologize for any inconvenience you may have experienced and thank you for bringing this matter to our attention. Your feedback is valuable as we continually strive to improve our products and services. We welcome the opportunity to assist you further and turn your experience around. Thank you.

Decent tops from Cotosen

Decent tops from Cotosen, but they felt rough after washing. Three stars.

Reply from Cotosen2024-05-20

Dear Tamond Bersk, We're truly sorry to hear about your dissatisfaction with the quality of the item(s) you received. Your feedback is incredibly valuable to us as it helps us to constantly improve our products and services. We aim to provide our customers with high-quality items, and it's disheartening to learn that we fell short of your expectations. Please accept our sincerest apologies for any inconvenience this may have caused you. To make things right, we would like to offer you a few options to remedy the situation. Your satisfaction is our priority, and we want to ensure that you have a positive experience with us. Please reach out to our customer support team at the given contact details to discuss how we can best resolve this issue for you. Contact email: [email protected] Service number: +852 800 931 299 (All customers, service in English only) Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ] Once again, we apologize for any inconvenience caused. We value your feedback and hope to have the opportunity to restore your trust in our products. Thank you for your understanding and patience.

Cotosen's kids tops were good

Cotosen's kids tops were good, but shipping delays. Three stars.

Reply from Cotosen2024-05-20

Dear David Ballard, Thank you so much for taking the time to share your positive feedback about our items! We are thrilled to hear that you are enjoying your purchase and that it has met your expectations. 😊 Your satisfaction is our top priority, and it's incredibly rewarding to know that our products have brought value to your experience. Have a great day!

Shoes from Cotosen were okay

Shoes from Cotosen were okay, but sizing and material fell short. Three stars.

Reply from Cotosen2024-05-20

Dear Brogan Bridger, We sincerely apologize for any disappointment caused by the quality and size of the item/s you received. Your satisfaction is paramount, and we deeply regret that your recent experience fell short of expectations. We understand how crucial it is for our customers to receive products that meet their standards. We would love the opportunity to make this right for you. Please reach out to our customer support team or provide us with your order details, and we'll swiftly address the quality and size concerns. Contact email: [email protected] Service number: +852 800 931 299 (All customers, service in English only) Messenger: https://www.facebook.com/profile.php?id=100083541063969 [ For immediate assistance ] Your feedback is invaluable in helping us improve our products and services. Rest assured, we take your comments seriously and are committed to ensuring a positive experience for you. Thank you for your understanding and for giving us the chance to rectify this situation.

Average products from Cotosen

Average products from Cotosen, despite decent service. Three stars.

Reply from Cotosen2024-05-20

Dear Norton Leerstrom, Thank you so much for taking the time to leave such a positive review! We're absolutely thrilled to hear that you're enjoying our items. Your kind words truly mean a lot to us and serve as a motivating force to continue delivering the best products. Have a great day!

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